# Page 9 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2982 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/40229/MINDBODY/reviews

---

Mindbody

4 (2982)

[View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 31st, 2026

# Page 9 - Reviews of Mindbody

## Showing most helpful reviews

Showing 201-225 of 2982 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Amber W.  
Sales Associate  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great scheduling app for business "

June 21, 2024

5.0

It was easy to be trained on I learned within a couple days how to easily navigate the application.

Pros

It was easy to setup client appointments within the application

Cons

The calendar looks a bit wonky so I used a different calendar alongside this.

Review Source

NH

Nina H.  
Head of Performance Marketing  
Financial Services  
Used the software for: 6-12 months

### "Mindbody is a great fitness scheduler"

October 5, 2024

5.0

Pros

The ease to signup for fitness classes and massages

Cons

Syncing up to other calendars isn’t the easiest

Review Source

kS

kimberly S.  
Office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "MINDBODY is Functional, But Not Great"

June 20, 2024

3.0

Help Desk is responsive and generally very helpful, except when they guess at the answer and leave us spinning. It's very expensive. I don't like the app. The views are not a good representation of what is really going on with a client's account. The app is difficult for clients to navigate, yet they don't like to use the web version because it is inconvenient. Sales Team is generally unresponsive.

Pros

Available across the country so clients can book in advance. Ease of rosters

Cons

Expensive. Have to have an instance for each site. Recent Upgrades were not Upgrades. They messed things up. Inability to customize reports.

Review Source

JS

Juliana S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Does the job"

July 3, 2024

4.0

I haven’t switched to something us so overall it does what I need to run my business.

Pros

It’s pretty easy to use. Our area uses the Mindbody app consistently for scheduling and I like that people can find us on there.

Cons

When you call for help, it takes a very long time to get your questions answered. The person who helps is offshore and sometimes is hard to understand or it’s difficult getting them to understand what you need. Mindbody is also very costly for credit card fees.

Review Source

DP

Daphne P.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Using Mindbody at New York Pilates"

June 17, 2024

5.0

They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful. I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed. I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Pros

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Cons

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Reason for choosing Mindbody

In 2008, they were the only one around. I've been very happy to continue working with them.

Review Source

Response from Mindbody

June 20, 2024

Thanks for your review, Daphne! We're so grateful to have you as a customer.

MF

Marc F.  
Captain of Customer Success  
Internet  
Used the software for: 2+ years

### "An Essential Tool for Wellness Professionals"

June 20, 2024

5.0

Overall, my experience with Mindbody has been overwhelmingly positive. It has greatly reduced the administrative burden, allowing me to focus more on my clients. Despite a few minor drawbacks, it's a highly recommended tool for wellness professionals looking to enhance their business operations.

Pros

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Cons

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Review Source

AI

Anessa I.  
Fitness Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing system"

June 14, 2024

5.0

Great system overall. Best of all the other scheduling systems

Pros

Easiest to use compared to other scheduling systmes

Cons

the least i like about the system is that it is a bit pricy

Alternatives considered

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

Reason for choosing Mindbody

Easy to purchase, schedule, and navigate

Review Source

Response from Mindbody

June 21, 2024

Thanks, Anessa. We're delighted that you've found our platform to be so helpful and easy to use!

CM

Courtney M.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mindbody for an Athletic Training Facility "

June 17, 2024

4.0

Pros

I like that we can handle almost all of our business needs in one application.

Cons

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

Review Source

Response from Mindbody

June 20, 2024

Thanks for your review, Courtney! We definitely strive to be a comprehensive solution for our customers and have been leaning in heavily to deliver even more innovation and reliability for our platform over the past year. Please let us know if you ever need anything!

WM

Whitney M.  
Associate  
Law Practice  
Used the software for: 1-2 years

### "MindBody Makes Scheduling Fitness Easy!"

September 1, 2024

5.0

Overall, I’ve had a good experience with Mindbody. Would recommend.

Pros

It’s easy to book fitness classes through MindBody!

Cons

Overall, no cons. The app makes scheduling easy.

Review Source

LC

Latisha C.  
Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Convenient app to use "

February 23, 2025

5.0

Pros

It was convenient to Use coming in even as a substitute coach.

Cons

I don’t use too long but The overall ease of use.

Review Source

LS

Lisa S.  
Instructor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great tool to schedule classes"

June 4, 2024

5.0

Pros

Mindbody is so incredibly easy to schedule classes and it keeps track of my schedule. I can find classes and cancel if something comes up and I cannot make it. I can also see who is instructing the class. Basically, I never have to call the gym anymore because all the information is in the app.

Cons

It is a little clunky when trying to schedule classes at multiple gyms. It is not easy to navigate between all of them but it is not impossible.

Review Source

MM

Melissa M.  
Owner and Trainer  
Veterinary  
Used the software for: 6-12 months

### "Works best in the boutique industry "

June 20, 2024

4.0

Pros

\*Business app is helpful for quick glances at accounts and sales \*varying reports

Cons

\*This program is made for the boutique industries of estheticians, workout studios, etc. My company uses it for dog training and there are a lot of workarounds that we have to do to make the program function for us. It would be great if I owned a yoga studio but unfortunately, I don't.

Review Source

Via Laine L.  
Associate  
Information Technology and Services  
Used the software for: Less than 6 months

### "awesome software to fulfill your needs!"

June 15, 2024

5.0

Overall, I love how this software helps me and our company on our needs.

Pros

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

Cons

I’m just disappointed on its customer services. it takes a long time to take action.

Review Source

PZ

Payam Z.  
COO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mindbody Review "

June 12, 2024

4.0

Overall get's the job done but it can be better in a lot of areas.

Pros

Everything all in one place. Schedules, appointment counts, contracts, payment.

Cons

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Review Source

LT

Linda T.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "So stressful"

July 27, 2024

1.0

From the time we signed up, it was a disaster. Very efficient until they got us signed up.

Pros

We thought it was going to make running our business easier but it didn’t.

Cons

On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money.

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

We didn’t, we thought it would help with marketing and accounting

Review Source

Linda S.  
CEO  
Entertainment  
Used the software for: 2+ years

### "Worst organized company NOT support whatsoever"

May 6, 2024

1.0

Pros

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Cons

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Reason for choosing Mindbody

At the time Mindbody was the only app available.

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

The new scheduling software is much more articulate, intuitive and does much more than mindbody, but that is not the most important. There customer support is in place and you can actually get a person on the phone within minutes.

Review Source

BA

Bheige A.  
Executive Assistane  
Sports  
Used the software for: 6-12 months

### "MindBody is the best scheduling app!"

June 11, 2024

5.0

Pros

It has so many features! As an admin, I have the freedom to customize the services we offer.

Cons

It has so many features. It might take time to familiarize everything.

Review Source

LW

LoriAnn W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Basic Package Review"

June 11, 2024

4.0

Overall, pretty easy to setup and maintain.

Pros

Easy adding and cancelling clients from classes and appointments.

Cons

Reports very limited on basic version. Especially monitoring customer account balances (# classes left).

Review Source

NM

Nancy M.  
Studio Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Mindbody Review"

June 11, 2024

4.0

Pros

It is an easy system to use. Very user friendly, especially for onboarding new employees to use.

Cons

It can get a little glitchy. Often times employees are not able to log in.

Review Source

TD

Tanille D.  
CEO  
Alternative Medicine  
Used the software for: 2+ years

### "My goto app for searching classes that are available for the time that I have carved out!"

May 4, 2024

5.0

MindBody is my go-to app for seeing what is available in local classes. It is also my go-to app when traveling; when I find a few hours, I can use it for self-care. I have explored many courses I would never have considered without using MindBody as my primary search. More minor business schedules do not populate a standard Google search, so I always use MindBody first.

Pros

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Cons

Having a time slot - mileage willing to travel - and available search options would be helpful.

Review Source

SN

Sylla N.  
Artist  
Arts and Crafts  
Used the software for: I used a free trial

### "Mind body "

June 3, 2024

5.0

Loved the experience, it kept me on track and organized.

Pros

App’s UI is pleasant, easy to navigate, and motivational.

Cons

The free trial left me wanting more, I wish I could extend it.

Review Source

HS

Heather S.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software"

June 11, 2024

4.0

Pros

Best support of any software I've ever used, worth it just for that alone

Cons

No major cons come to mind to be honest

Review Source

OC

Olivia C.  
CEO  
Retail  
Used the software for: 2+ years

### "Been around for a while and got much hetter"

May 20, 2024

5.0

Overall I trust the mindbody brand and am glad to see a business using it because it’s familiar.

Pros

I remember using Mindbody years ago. It has come a long way since then. They must be taking feedback seriously.

Cons

I find that some businesses have their business on mindbody plus their own app plus a website. Sometimes it get confusing which one to use.

Review Source

OK

Obaid K.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Great user friendly app"

June 6, 2024

5.0

Pros

I use this app for my fitness needs. It is very easy to use and keeps everything on track. It reminds me of my classes and I can add them easily to my calendar. Lots of fitness facilities seem to use them.

Cons

I can't think of anything, everything is pretty streamlined

Review Source

JR

Jessica R.  
RM  
Medical Practice  
Used the software for: 2+ years

### "Mindbody Staff "

May 7, 2024

4.0

Pros

Easy to use and easy to change things. Also schedule online is easy.

Cons

There are 5 different ways to do the same thing.

Review Source

Similar Products

Featured