# Page 8 | Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Mindbody the right Appointment Scheduling solution for you? Explore 2982 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2982) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 8 - Reviews of Mindbody ## Showing most helpful reviews Showing 176-200 of 2982 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aT andrea T. owner Professional Training & Coaching Used the software for: 2+ years ### "a taylored body" October 14, 2024 4.0 Pros Alot of options, reports and ways to use the software Cons kept increasing the price every year and no loyalty to long term customers Review Source CC Chelsea C. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly" February 26, 2025 5.0 I use it 3x a day at work and find it easy to maneuver. Pros It's pretty user friendly, easy to find what you need and has what I need to stay on top of my clients. Cons I don't really have any cons to speak of Review Source KW Kathleen W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away from MindBody Online " August 1, 2024 1.0 While the software design is lovely. Everything about the company, getting your own data from the company, how they run, and how they operate are absolutely horrendous and unethical. Pros I appreciate client accounts and organizational setup Cons Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and \[sensitive content hidden\] to avoid taking responsibility for their failures, etc Review Source CW Cristina W. owner Medical Practice Used the software for: I used a free trial ### "If you care about your business, stay away from them" November 7, 2024 1.0 If I can give a shit, they deserve tons of the shit! Pros there is nothing worth for anyone to pay for Mindbody. They are big, they dont care about you little money every month. They have the good tech focusing on to make their review looks good but not doing they suppose to do. Cons Their management is very sloppy. techs are spoiled. Nobody care about their business. if you really care about yours, stay away from this damn site Switched from [Boulevard](https://www.capterra.com/p/180087/Boulevard/) they are suck! After they make the sales, all the shit! Review Source TH Trae H. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody pros and cons " September 20, 2024 4.0 Mindbody has been a huge part of all gyms I have worked at with many positives but speed of completing tasks is frustrating Pros Flexible client scheduling, calendar, employee management Cons No dark mode, updates break some features, slow ui and updating Review Source PL Paulina L. Instructor Sports Used the software for: I used a free trial ### "Fantastic fitness app" March 9, 2025 5.0 Good for gym goers like me and fitness fanatics Pros Great fitness app, for likeminded people. Cons Nothing. All good no glitches. Works well Review Source MM Mel M. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Worst Software Service Company!!" August 4, 2024 1.0 I am stunned to see even one positive review of this software and the company. We had the worst possible experience; nothing worked as promised. Customer service was rarely able to fix any of the issues we dealing with. We went from a completely booked schedule prior to MB, to a couple of appointments per day, almost all of which were booked over the phone. We lost thousands of dollars per month because of this software!!!! Our clients were so frustrated and the staff were beside themselves. After 4 months of trying to make this work for us, we finally gave up because NOTHING was fixed. To top it all off, we had to go with another platform and MB will not let us out of our contract even though we had such terrible experience, AND they won't let us drop down to a lower cost package even though we are no longer using them. We are stuck paying almost $1000 per month for their premium package that is not being used. I literally have never experiences such a complete and total disaster. We are now having to pay for two software platforms, MindBody, which is unusable, and then the one that actually works! BEWARE of this company!!!! Pros NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!! Cons Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Looking for more capability, but we went back, as Vagaro works!! Review Source JB John B. Manager and trainer Health, Wellness and Fitness Used the software for: 2+ years ### "The standard in fitness scheduling programs" October 2, 2024 5.0 Used it daily for all fitness scheduling and purchases Pros Easily navigatable and easy to make changes Cons No issues at all with MindBody, it was my favorite of the scheduling programs ive used Review Source JA John A. Instructor Sports Used the software for: 6-12 months ### "Great Software for Client Management!" November 11, 2024 5.0 My company switched from Mindbody to another software and I enjoyed using Mindbody much more Pros Schedule reminders would notify me frequently, often when I had completely forgot Cons Client management needed more options for communication Review Source MB Michelle B. Licensed massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Michelle Bradley " September 30, 2024 1.0 Awful and not fair. Ive spent 135 a month and I'm not using it. I've tried to cancel now they say i have this month and next month because i didn't respond fast enough to a email Pros I asked to cancel several times. Because I was not getting any leads .a very expensive booking system Cons I was on market place and didn't get any new leads . And couldn't cancel I'm still trying to cancel. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Its a expensive software for one person . And i don't get any new leads Review Source cP carla P. Account executive Retail Used the software for: 6-12 months ### "Good experience, very user friendly " December 6, 2024 5.0 I have used Mindbody many times, I have used it as a consumer looking for classes and studios, and I haven't been using the service as a fitness professional. But as a consumer my experience has been very positive, it has allowed me to know about studios that I wouldn't known other wise. I can schedule and change my class easily Pros It is very easy to schedule and very easy to cancel appointments, I like the idea of different categories of fitness classes and activities that allows you to filter per interest and distance Cons There is nothing I can point out as negative, it is a very easy to use, seld explanatory amnd easy to navegate scheduling tools for fitness, yoga and other related activities Review Source CS Catheryn S. Self care Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mind and Body, worth the time and effort" January 11, 2026 4.0 Overall super easy to use, convenient and there are always some sort of deal for classes. I love how times and instructors are listed as well. Pros This app allows me to see and schedule any class within my area. It is acessible to easy to use on my phone and laptop. Cons Sometimes the address to the places are not up to date and I have gotten lost on my way to a class and was late. Review Source EG Edmond G. CEO Market Research Used the software for: 6-12 months ### "great software for planning and managing sports and beauty institutes " October 16, 2024 4.0 my experience with mind boy is wonderful Pros MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers Cons customer service does not respond quickly. the software is a bit slow and bugs Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) just because customer service is slow to respond Review Source HAF Heather Ann F. CEO Alternative Medicine Used the software for: 1-2 years ### "Effective, easy, and save time with Mindbody!" September 25, 2024 5.0 I found Mindbody to be an effective, easy, and safe time tool for business owners. Pros Many of the businesses I collaborate with use Mindbody. It is easy, effective, and saves business owners time. Cons They keep updating with the times and take in business feedback. Review Source SS Sarah S. Events Coordinators Events Services Used the software for: I used a free trial ### "User friendly and easy " November 25, 2024 5.0 I have a positive experience with Mindbody due to user friendliness. Pros I enjoyed mind body as an easy way to keep track of appointments and payment. Cons I do not enjoy that some users don’t like to use the app due to not wanting technology or showing up without using the app. Review Source AD Alexandrew D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Atrocious " June 15, 2024 1.0 It worked until it didnt. For a single site studio perhaps its still possible but anyone with no knowledge on how to find your own solutions do not use this product at all. Pros Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man. Cons A rather long list. 1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense. 2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this. 3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing. This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY. Review Source Response from Mindbody June 20, 2024 Hi Alexandrew - We're sorry to hear about your experience. It's definitely not what we're striving to deliver. If there's anything that we can do to make your Mindbody experience better, we'd love to continue the conversation directly. We'll also pass along your feedback to our solutions team members for clarification. JK Josie K. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Mind Body review" September 12, 2024 5.0 I liked the software because it was catered to the feel of the company Pros It was easy to use and had options other than just reservation Cons nothing, I personally loved everything about it . Review Source MS Melissa S. Paralegal Legal Services Used the software for: 1-2 years ### "Mind and Body gets me a space for my yoga mat" September 13, 2024 5.0 Pros Mind and Body is easy to use for scheduling my yoga time. It lets me pay upfront for a class and holds my spot. Cons Nothing. It’s so easy and convenient to use. Review Source LC Lori C. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Mindbody does it all! " June 11, 2024 5.0 Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs. Pros I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you! Cons It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine. Reason for choosing Mindbody As stated, I'd already used Mindbody as a consumer and liked the interface so wanted to stay with a reputable company and one that I had a level of familiarity with. Review Source MGB Mary Grace B. Dance Instructor Entertainment Used the software for: 1-2 years ### "A Must Have for an LA Studio!" August 25, 2024 5.0 It was pretty good! I was able to organize and run my business well with it! Pros It had everything I needed to run a dance studio with little to no competitors. I liked that I could do lots of my marketing activities within the platform. Cons It was expensive and crashed/was not the most user friendly according to my clientele. Review Source VR Verified Reviewer Director of Membership Broadcast Media Used the software for: 1-2 years ### "Great Features and Easy to use" June 20, 2024 4.0 Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a comprehensive solution to manage operations effectively, enhance client experience, and drive business growth. Pros Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing. One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs. Cons However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times. Review Source DR David R. Owner Alternative Medicine Used the software for: 2+ years ### "Solid but could be better" July 23, 2024 4.0 Pros The UI's are nice and clean. There is a lot of functionality Cons It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow. Review Source MB Miranda B. Owner Sports Used the software for: Less than 6 months ### "Overall VERY Disappointed." June 1, 2024 2.0 So far I have only been with Mindbody for 6 months. And it is a nightmare. Pros I like that they had a marketplace with other business', and that you can run a new client special that people can easily see. Cons I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) too many technical errors, having to book clients myself. Them not being able to sign waivers, etc. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Updated Review" December 25, 2025 4.0 Overall, I am very satisfied with this program. My clients and my staff can use it with ease. No major concerns Pros This is a well-recognized and well-received program that is easy use. Good customer support and eay to use Cons There were times when this program crashed and I had trouble accessing it. Also, it can lag at times Review Source DSD Dr. Sarah D. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "When it works, it's great" June 4, 2024 3.0 This software has literally 100% of the features that I need out of a software to run my business smooth and efficiently, but I would kill for all those features to work closer to 90% of the time for the price I pay for it. Pros Online booking Marketing suite with automated emails Appointment confirmations Personal branded app Membership and package management Cons Customer support is terrible Nobody ever seems to understand how to fix the recurrent problems with the software There are constant glitches All automated emails are routed to spam Credit card processing is severely delayed by up to 5 days It is lavishly expensive for what you get Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[Atlas Chirosys](https://www.capterra.com/p/128414/Atlas/) Mindbody was a more inclusive software that required less manual entry. Review Source Similar Products Featured