# Mindbody Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mindbody the right Appointment Scheduling solution for you? Explore 2990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/40229/MINDBODY/reviews --- Mindbody 4 (2990) [View alternatives](https://www.capterra.com/p/40229/MINDBODY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Mindbody Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews Centralized gym class management 89% positive reviews out of 260 Most reviewers describe gym and fitness class tools as convenient for booking, tracking, and organizing schedules across multiple studios. STephen S GM, 2 - 10 employees. "Great for discovering new studios, managing schedules, and staying consistent with workouts." High and unpredictable costs 72% negative reviews out of 433 Most reviewers feel pricing is expensive, with frequent increases, required add-ons, and unclear value for the cost. Emily D COO, 2 - 10 employees. "We had a decent run- but ultimately got priced out as the continual increases with out more features didn't make sense." Comprehensive wellness business platform 91% positive reviews out of 205 Most reviewers find fitness and wellness features comprehensive, supporting scheduling, payments, marketing, and integrations for diverse health businesses. Angelica B University Intern , 501 - 1,000 employees. "For wellness and fitness enterprises, Mindbody provides a wide range of features." Frequent technical disruptions 82% negative reviews out of 358 Most reviewers indicate bugs and issues cause crashes, glitches, slowdowns, and require time-consuming troubleshooting, disrupting daily operations. Makenzie G Founder, 2 - 10 employees. "It crashed a few times and was slow to load which deterred me from actually scheduling in the moment as I got frustrated." Efficient yoga studio operations 83% positive reviews out of 158 Most users report yoga studio management is streamlined, with easy class scheduling, client tracking, and multi-location access. insel M owner, 11 - 50 employees. "It provides the full spectrum of tools needed for my yoga studio." Complicated cancellation process 89% negative reviews out of 142 Most users report cancellation and refunds are difficult, with strict policies, delayed responses, and ongoing billing after requests. ## Showing most helpful reviews Showing 1-25 of 2990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dima A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Great booking systym " August 4, 2025 5.0 In general it is good. I Love the branded app they creatd for us i was not happy to be charged for it before it was up and running paid two month fees. Apple do take thier sweet time responding to each ticket and then you end up waiting while paying for an app that is not in use yet. Pros Once you are trained on it you will feel it is user friendly and there is always updates being posted Cons ClupPasses ... it depreciate our service as a botique pilates studio i am not a fan and i am also not happy the other studio in your aria being promoted on the app and to your clients. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody Worked with over 10 years ago and liked it Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) I did not get support while preparing to expand my business and move to a bigger studio Review Source AM Ali M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Support and Reliable Features" November 14, 2025 4.0 MINDBODY reliably handles our scheduling, client management, and payments in one place. It works well for our daily operations, and their customer support has been great. The mobile app and some interfaces still need improvement. Pros It is very reliable for appointment scheduling and client management. The mobile app makes it easy for our clients to book and cancel sessions, and the automated reminders help reduce no-shows. Integrations like payments, reporting, and staff scheduling are all in one place, which keeps operations organized. Customer support has also improved over the past year, and most issues are resolved quickly. Another significant advantage is that MINDBODY’s POS payment processing fees are notably lower than those of many competitors, helping us keep overall operating costs down. Cons The mobile app lacks many essential features and options, so I often need to use my laptop to complete even simple tasks. Many day-to-day management tools aren’t fully accessible on mobile devices, so they're not ideal for working on the go. Another limitation is the waiver system. MINDBODY only allows for one standard liability waiver at initial sign-up. Since our studio offers multiple services, including injectables and other wellness treatments, we need separate waivers, and manually managing them adds extra work. Improving mobile functionality and expanding waiver options would make a big difference for business owners and staff. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/) Reason for choosing Mindbody It was not at the initial purchase; they are reaching out now. And we are considering because of the consent forms they are offering in their software Review Source Jonathon S. Owner and Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware Before You Sign A $1200, 1 Year Contract, Their Sales People Appear To Be On Commission!" January 23, 2026 1.0 Please be careful when dealing with Mindbody, you are signing a year long contract and if they give you the impression that you can get out of it, I'm proof that you can't. You'll talk to a nice, professional person during your first phone call who (at least in my case) will tell you what you want to hear in order to sign the contract. Once I started getting into the set up, I started to realize that it was an extremely long process (onboarding can take up to 8 weeks) and that I wasn't going to get what I thought I would and that it takes a painfully long time to get answers. I tried to cancel but they won't let me. On that first phone call, when I asked about cancelling if things didn't go well, Sam (sales rep) made it seem like if I tried to cancel then they would give me a sales pitch but eventually would let me out of my contract which isn't true. I filed a BBB complaint that they never responded to, which in all of the reviews I've left in my lifetime on BBB, no American company has failed to respond. Btw, my BBB complaint requesting termination of my contract was 8 days after I signed my contract with Mindbody, so it's not like I used them for 5 months. I haven't scheduled a single customer with them or had a single onboarding session with them. You may be reading this wondering why I signed a contract for something I didn't totally understand, that's because it's way too complicated to understand up front. Just think about it, Mindbody onboarding can take up to 2 months before you can fully use it, it's that complicated. What are the chances you're going to understand everything during the initial sales call. You have to pay for a year ($1200), and then get into the system to understand everything, which once again, takes a very long time. And I just did a Google search, it appears their sales staff make commission, which imo incentivizes this behavior. Pros Mindbody is used throughout the fitness industry. Customers will go on Mindbody to find local gyms, yoga studios, etc... Cons The salesman who sold me my subscription wasn't honest and straightforward with me. Customer service is painfully slow. Review Source ZH Zachary H. Fitness Manager Recreational Facilities and Services Used the software for: 2+ years ### "Mind Body review from a Senior Living Community" March 2, 2026 5.0 Mindbody has provided valuable analytics for my community. As we move forward with offering new services, MB already has the ability to schedule them and track payments. I also feel that we are only using a small portion of what MB is capable of. Pros The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center. Cons On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor. Review Source JB Julie B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mindbody, when you take the good with the bad it costs a lot." November 11, 2025 5.0 I like the ease of managing with Mindbody, and the cost is less than an administrative assistant for sure, but I am a Gen Xer, and it does take time for me to process it easier in the long run. I like the integration of third-party apps, like Classpass. However, the cost of Classpass versus what we are paid for Classpass is not comparable to a client who drops in. We gain volume, but we don't get retention. The cost per session is way below what we can afford, to be honest. We may start to phase out Classpass because the volume doesn't make up for the cost we are losing from retention. Our business is Pilates, and we have to create continuity for clients to learn the whole concept of Pilates. A person who pops in for one session, often late, and with an idea of Pilates, but actually not Pilates. It takes away from the clients who commit to our studio for the continuity of the learning process. I know, we make room for the beginners, and we do really love beginners. It's just that the Classpassers don't seem interested in the concept of Pilates; they want a workout. I am a people pleaser by nature, so I try and our instructors try to pull them in, but they want bootcamp, and that isn't what we are doing. I feel terrible saying this, but we have moved on from the HIIT classes, the clients know they can get strong without the trending social media moves created for them to try in our and we are grateful for the highly popular Pilates. Often, the scenario is, we ask and provide opportunities for beginners to take introductory classes before joining a class in progress. However, they show up after class has started, without grip socks, and no body awareness-which is our forte, bring the newbies on, but please, when we let our Classpassers know we start on time, that means they need to be early enough to get situated before class starts. We have lost regulars because we look unorganized. So, we are seriously considering stopping our partnership with Classpass. Despite the volume we have to consider, we can't take a price decrease; we have to not accept that we have to decrease our prices to accommodate a program run by billionaires. We are barely thousandaires and we are not able to decrease the delivery of our process when the program wants us to reduce our prices. When I go to the store, I see the price and I pay it, but for some reason, Pilates, Fitness, Yoga, we are all asked to reduce our prices when we pay thousands and put in hundreds hours of training to provide a high-quality service to people. I will never understand how people ask us to devalue our time and service when others are not asked. Pros The ability to add programs to help you get what you need done faster, especially not to miss phone calls. Cons The cost is creeping up to the point where I need services like AI, so I do not miss calls while I teach. I have reached my maximum budget for fees, so I have to give up something else to obtain the services I need to be successful. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Mindbody I know someone who said it was easier to schedule with Review Source TC Tamsin C. Owner and Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MindBody for small businesses " January 7, 2026 5.0 Overall, it is has all the features a business could need to run smoothly, and continue to grow. Lots of different options all in one software. Pros Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options. Cons It is a little costly for smaller businesses (especially Canadian businesses), especially as costs of running a business increase but businesses are limited in how much more they can charge customers. It has taken several years of familiarizing myself with MindBody to be able to use all the customizable features. A few times, I have figured out how to troubleshoot a problem or integrate a feature while on the phone with customer support, who were not able to find a solution. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Mindbody We had been with mindBody for so many years prior, it was better to stick with a software we were familiar with. Review Source NA Nick A. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Fitness Software" October 28, 2025 5.0 For any class or appointment-based fitness studios, Mindbody is by far the most comprehensive software I've found. You can manage your staff & clients, collect member data, sell packages, track metrics, and even take payment in one tab on your browser. It's easy to use, customizable, and constantly improving. Pros I run a premium boutique fitness studio in Southern California and we switched to Mindbody about a year ago which has made our operations, reporting, and member onboarding faster, easier, and more efficient. Admin staff, coaches, and managers can use Mindbody with very little onboarding. The class and appointment management is simple and the notifications make it impossible to forget a client. Anytime I've needed help with something I can use the AI chatbot and if that doesn't have a useful answer it will send a ticket to their customer service who has always called me within a couple of hours. Cons Mindbody offers a marketing suite which is fairly new and could use some updates to make it more useful. It's not very user friendly and requires a third party track metrics. Switched from [Hapana](https://www.capterra.com/p/143341/Hapana/) Hapana was not allowing us full visibility of our data and was slow to develop the features they promised early on. Review Source VR Verified Reviewer Managing Director and owner Health, Wellness and Fitness Used the software for: 2+ years ### "a solid system with great reporting capability " August 6, 2025 4.0 Overall good although the system doesn't exactly answer our needs and we need to have a second system to assist with our bookings. Pros Their report suite is second to none. the system is easy to use for customers. Customer support is mostly responsive although sometimes they are quick to dismiss our issues. Cons when a customer has an issue with their profile, we have very little ability to sort it out and we usually ask them to contact mindbody support directly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Classcard](https://www.capterra.com/p/191446/Reportcard/) Reason for choosing Mindbody we're in too deep with Mindbody after 12 years. it will be difficult to switch but we are really hoping that they will develop a booking system easier to use for an academy set up. Review Source Becky R. Music Teacher Music Used the software for: I used a free trial ### "Amazing platform, just not for my small solo business" December 4, 2025 3.0 Super robust program, larger than what I need for my small business. Large learning curve, needed to be on support a lot. If I had employees and larger scale, would probably use it! Pros Solid platform, keeps booking/clients/memberships/payments all in one place. I really like the scheduling platform -- it does waitlists really well. Reporting options are thorough. Cons It's pricey and more robust than my small studio, so I ended up looking for more affordable options. But for a larger business this is probably perfect. Interface not as intuitive as other options. Switched from [My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/) Not robust enough, dated interface and features. Review Source David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "Solid Software that Works Well" January 14, 2026 4.0 Overall - a very solid software that works well, but is not as flexible as we were hoping that it would be. Pros Mindbody provides a solid CMS with easy to use customer scheduling and forms for capturing new customers with many features for any health and wellness business. Cons Customizing their forms was not an easy task, and our biggest roadblock with this software was obtaining lead attribution data. Switched from [WPForms](https://www.capterra.com/p/234945/WPForms/) Client specific needs in the health and wellness industry. Review Source AG Aubrey G. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, Convenient, and Reliable" November 17, 2025 5.0 Overall, my experience with the Mindbody app has been really positive. It’s easy to use, makes scheduling a breeze, and gives clients the freedom to book on their own, which I love. Even with the occasional maintenance downtime, the app consistently helps keep things organized and running smoothly. It’s a solid tool I rely on every day, and I genuinely appreciate how much it simplifies my workflow. Pros I’ve had a really great experience using the Mindbody app. It’s super easy to navigate, and booking or rescheduling appointments only takes a few seconds. I also love that clients can book online themselves, it makes things so much easier for everyone. Overall, it just makes my day run smoother. Cons If I had to pick something I don’t love, it would be the frequent maintenance periods. They can really affect the system when they’re happening, which gets a little frustrating in the moment. But I also get that it’s all meant to improve the app, it already does a great job, so I know the updates are for the best in the long run. :) Review Source AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Mindbody Review" January 8, 2026 5.0 Mindbody is such a convenient tool to utilize. I discovered my favorite yoga classes through this tool. It is super easy to schedule and process payments through this application. You can also customize the app to meet specifically what you are looking for. Pros Mindbody is one of the apps I utilize most on my phone! It is great for marketing purposes from a business aspect, but also a user friendly tool from a customer standpoint. Cons I would say the one downside to this app would be the cost. This takes a percentage fee for all the sales that go through it. However, it is understandable. Review Source SC Sylvie C. vice-president Health, Wellness and Fitness Used the software for: 2+ years ### "We've been 10 years with Mindbody!" November 22, 2025 4.0 Very good. It's smooth when we are well guided. We appreciate the service and the features even if we don't know all of them. Pros The acounting page is the best with the scheduling features, the marketing links and the payment processing. Everytime I have a question, I cal and get a amazing service. Cons Unfortunately, the interface isnt bilingual. Being an international business, we would like the interface to serve more than 1 language. Also, even if the marketing features are present, we don't seem to have all the information to use it properly to our advantage. Review Source MD Maria D. Fitness Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly and Great for Scheduling" February 2, 2026 4.0 Overall I love MindBody! It is a great tool for booking classes, courses and for scheduling. I love that I can go to a day and see everyone's schedule or go to my schedule and see the week. Pros I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily. Cons I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses. Review Source tH teresa H. massage therapist Medical Practice Used the software for: 2+ years ### "Mind body is a very professional tool" January 3, 2026 5.0 easy to use and I like all the tools to search or to run reports or to find and register clients. Plus other options like calendar spread out and more. Pros booking is very easy not only for the therapist but for clients too. The checking out process too is very simple. Cons no being able to tap to pay option for clients and the schedule not showing a blockage in between requested appointments so they're not to close to each other Review Source SS STephen S. GM Health, Wellness and Fitness Used the software for: 1-2 years ### "Mindbody review shoot 360 Denver" October 29, 2025 5.0 Overall, my experience with Mindbody has been good. It’s easy to use, convenient for booking classes, and helps me stay organized with my fitness routine. Pros Mindbody makes booking fitness and wellness classes easy! Great for discovering new studios, managing schedules, and staying consistent with workouts. Cons The app can be glitchy at times, with slow load speeds and confusing navigation. Some classes or prices aren’t always updated accurately. Review Source MD Mashelia D. Manager Hospitality Used the software for: 1-2 years ### "MindBody Review " February 1, 2026 5.0 MindBody helps us address the issues quickly and find a resolution. I love that. I can get a human on the phone within five minutes. Pros I love the ease of being able to get a human on the phone and the value of the support they provide. Cons I cannot think of anything at this time that I like at least about MindBody. Everything has been working out well so far. Review Source MK Maren K. Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "Consistency with MindBody" November 17, 2025 4.0 Overall it has been consistent. Credit card processing is expensive and it would be nice if MindBody customers got a better rate by staying with MindBody for so long. Pros It a fairly consistent product that is easy to use if you take the time to play within the system. Our staff feels the same, except when their are major changes and it takes them time to locate where things are Cons Do not love the new interface. Does not fit well with right hand side menu and calendar especially on ipad. Calendar for appointments is so small. Should be able to expand and retract the main menu bar on right hand side Review Source MH Michael H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MINDBODY works for me." October 28, 2025 5.0 Easy to use and work with. Support is great and 24/7. My clients rarely have an issue. I will never consider another platform as the ease of MINDBODY for me and my clients is too important. Pros A simple and effective system that gives myself and more importantly my clients an easy way to book into my studio. Cons The volume was of competitors to MINDBODY who think they can call me each week offering me something better. Impossible. MINDBODY is good. Review Source MD Maggie D. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy platform for staff and clients. " September 7, 2025 5.0 Mindbody has been a great for our business. It offers a comprehensive suite of tools that make it easy to manage class schedules, appointments, client bookings, and payments all in one place. The platform is especially helpful for automating repetitive tasks, allowing us to focus more on our clients. The interface is generally user-friendly, and the mobile app is a great bonus for both staff and clients. Having clients book online has freed up a lot of our time. It’s convenient for the client and the staff. On the downside, the pricing can be a bit high. Pros Mindbody has one of the easiest booking systems available, integrates payment processing, schedules and class customization is quick and easy, and the mobile app is great for doing things on the go. Cons Occasional lag in customer service and higher price point than other platforms. There can be a learning curve for some of the more advanced features. Review Source NS Nicole S. LEAD Alternative Medicine Used the software for: 2+ years ### "VERY USER-FRIENDLY PRODUCT " January 31, 2026 5.0 OVERALL, IT'S A GREAT PROGRAM AND THE APP ALLOWS YOU TO PERFORM A LOT OF THE FEATURES FROM YOUR MOBILE DEVICE Pros IT'S VERY EASY TO USE AND I LOVE THAT YOU CAN CUSTOMIZE THE REPORTS. IT'S USER FRIENDLY AND EASY TO NAVIGATE BETWEEEN TABS. Cons THERE ARE SOME REPORTS WE CAN NOT CUSTOMIZE. SOMETIMES THE APP DOESN'T SAVE THE SOAP NOTES I HAVE DONE AND THEN I HAVE TO RE DO THEM Review Source MD Mark D. Platinum Studio Pilates Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "One login multiple benefits. Fitness with a professional CRM behind it." March 12, 2025 5.0 I've had no issues logging in and password changes also swift. Building a portfolio of studios where I work and being able to use one login at all of them is super helpful and saves time. Pros I like the professional layout and ease of information at my fingertips when i log into one of the 25 studios I work at. Reports including personal review of my service and totals of clients visits, satisfaction and great CRM intuitivity. Cons I would love one account in my email that lists all the locations I work at for ease of log in especially when working two different studios in one day. The web version is okay but the mobile version can be laborious. Review Source CO Chris O. Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Overall good" November 17, 2025 4.0 Even when complex it allows for a wide variety of options. It may sometimes take extra steps but in the end works for what the client needs. Pros It is very user friendly for clients. I've used it both from a client perspective and from that of an administrator. Cons Sometimes things in the operations are difficult. There often seems to be a way to set up a service in a way that you'd like, but there are a lot of extra steps to do so. Review Source GC Gianni C. Professional Development and Operations Director Non-Profit Organization Management Used the software for: 1-2 years ### "So Far so Good" March 10, 2025 4.0 In general I have had an excellent experience. Since it is a very customizable platform, it would be wonderful if MBO offer "data input care" suggestions Pros Mind Body Online has a smooth design and the way the information/reports are presented is very easy to understand. Its automation features are very handy and easy to program Cons Sometimes i have found reports having discrepancies between them, yes i am aware thaty it depends on how the information was input in the system. Also it creates "transactional" reports but "historic" reports tend to change over time. - Programming MBO culd be cumbersome Review Source MS Melissa S. Director of Marketing and Communications Facilities Services Used the software for: 2+ years ### "Long time MB user" June 20, 2025 4.0 Generally pretty good, appreciate the support teams. Dissapointed in the price and branded app portal. Pros What I love most about using Mindbody is how seamlessly it connects our studio with our clients. It simplifies everything—from class scheduling and membership management to retail and reporting—so we can focus more on building community and delivering a great experience. I especially appreciate the integrated marketing tools and automation features, which help us stay in touch with our clients and keep them engaged without added effort. It’s intuitive, reliable, and built for the wellness industry, which makes all the difference. Mindbody gives us the tools we need to grow, stay organized, and show up for our clients daily. Cons Not as user friendly as we'd like in addition needs some updates in the marketing/analytics realm in addition to be able to use gift certificates online. Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Salon](https://www.capterra.com/salon-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.