# Page 5 | ServiceChannel Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ServiceChannel the right Work Order solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/38574/ServiceChannel/reviews

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ServiceChannel

4.4 (125)

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Last updated March 27th, 2026

# Page 5 - Reviews of ServiceChannel

## Showing most helpful reviews

Showing 101-125 of 125 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jG

jonathon G.  
Workplace Solutions Manager  
  
Used the software for: Less than 6 months

### "Success"

October 7, 2016

4.0

We utilized this product to support 400 stores across the country. The role out was a "sunami", which was on purpose. We trained all stakeholders and endusers, prior to the implementation. At certain points in the rollout, we requested changes to the functionality, which required some customization. ServiceChanel was very accommodating.

Pros

user friendly.

Review Source

JW

Joel W.  
Office manager  
  
Used the software for: 6-12 months

### "Pretty user friendly on the tech side"

April 24, 2018

5.0

Pros

We use this system only as our customer requires us to bill them through it, so we only use it a couple of times a month. That being said, I have been impressed with the ease of use. It only takes a few minutes for me to upload an invoice and submit it. We can easily view the status of our work orders as well.

Cons

The only complaint I can think of is that we do not always get a notifications that we have a new work order.

Review Source

BP

Brian P.  
Director Of Facilites  
  
Used the software for: Less than 6 months

### "One Stop Shop"

November 7, 2016

4.0

Service Channel has helped tremendously with my business. Since i am the only person in Facilities i am able to provide my executives with information when needed as well as manage all work orders from start to finish as well as manage my budget

Pros

Everything having to do with the life of a work order is in one place.

Review Source

AR

Amy R.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "Lots to it"

December 17, 2019

3.0

Over all everything has worked out with invoices being submitted and paid.

Pros

Being able to submit invoices for a customer that we service monthly for payment. Webinars were provided but were very hard to follow. Once you get used to using it it was easier.

Cons

It is not user friendly at all. Customer support is ok and the webinars used were provided but I learned more printing out step by step instructions.

Review Source

CC

Chuck C.  
Facilities Manager  
Retail  
Used the software for: Less than 6 months

### "Great asset for multi unit Facilities Managers"

November 7, 2016

5.0

I have implemented and used Service Channel with two different companies and it has been a huge success at both companies. The progress of enhanced features meets or exceeds my expectation almost every time.

Pros

Progessive thinking and always enhancing the functionality

Review Source

SD

Spencer D.  
  
  
Used the software for:

### "My experience with ServiceChannel has been a game changer"

October 2, 2014

4.5

Pros

ServiceChannel has a habit of providing efficiency to front line users and senior level decision makers. The distance between those two is tremendous, so that's no easy task.

Cons

What I like least is that some of the Proview reporting isn't as nimble as it could be, which could shorten the decision path. To ServiceChannel's credit however, they do listen and make adjustments when able.

Review Source

KT

Kyle T.  
North American Retail Maintenance Manager  
Retail  
Used the software for: Less than 6 months

### "North American Retail Maintenance Manager"

November 4, 2016

4.0

Positive experience, Yet, I think you need to promote the gps mobile app and the mobile app in general more vigorously, So we can have more service providers using this. Thank you.

Pros

Reports

Cons

Drop downs in Categories is redunandant

Review Source

SL

Stephanie L.  
  
  
Used the software for:

### "Best in Class"

March 30, 2017

5.0

Of all of the Platforms available for the Retail and Restaurant Industries, Service Channel is the easiest to use and provides the greatest transparency. Integrations with your current systems take time and planning to get it right, like with any roll-out; but once in place, Service Channel stands out because hours of training and webinars are not needed for users. Basic use of the system is pretty intuitive. We highly recommend Service Channel both to Clients and Contractors!

Review Source

AB

Adriana B.  
Coordinator  
Retail  
Used the software for: Less than 6 months

### "Coordinator"

November 10, 2016

4.0

it is easy to use, fast and convenience for users. Great tool for invoicing and reports. SC team is always ready to help.

Pros

good method of communication

Cons

always have problem uploading or loading in the system.

Review Source

MS

Melissa S.  
  
Retail  
Used the software for:

### "Thank God for ServiceChannel!"

October 3, 2014

4.5

Pros

ServiceChannel really helped me get organized, especially since I'm a one-person show for 580 stores. I am able to see spend and control what the stores are putting tickets in for. It also has helped our accounting department greatly since all our vendors are paid through ServiceChannel ACH.

Cons

Any issues I do have are quickly resolved by my account manager.

Review Source

BR

Brianne R.  
Director of Business Development  
  
Used the software for:

### "Intuitive and User Friendly!"

June 19, 2015

5.0

ServiceChannel is a great product that can really help streamline the services experience for both the client and the vendor. The amount of visibility and organization it provides is incredibly helpful. Additionally, the ServiceChannel team is extremely customer focused and continuously works to improve their product for all parties involved!

Review Source

Response from ServiceChannel

June 19, 2015

Thank you for writing a review on ServiceChannel. We appreciate your business.

ML

Mike L.  
  
  
Used the software for:

### "MJL ServiceChannel Reveiw "

March 27, 2017

5.0

The service Channel platform has certainly enabled me to do "More with Less" and be more efficient in serving the facilities management needs of stores. Serves as excellent one stop spot to monitor all that is going on within entire store portfolio. In addition, reporting and analytics features have allowed for more accurate planning and budgeting. Great tool...Excellent support!

Review Source

JH

Jelani H.  
  
Retail  
Used the software for:

### "Great Software as a Solution"

October 2, 2014

4.5

Pros

The product is easy to use. They are very responsive to our needs, and the costs are very reasonable.

Cons

The product has had outages in the past, but those issues are clear, so there's not much in the negative any longer. The vendor needs to do better with turnaround time on proposed new products.

Review Source

SA

Sonam A.  
Software Engineer  
  
Used the software for: 1-2 years

### "Good featured management tool"

August 7, 2018

4.0

Pros

It is a very good management tool. It also provides live demo. One can maintain all management activities via single tool.

Cons

It is little expensive as compare to other management tools available in the market.Need to make it more easy to access.

Review Source

AS

Andrea S.  
Facilities rep  
Retail  
Used the software for: Less than 6 months

### "My review"

November 4, 2016

4.0

Service Channel is very easy to use. Just slow sometimes

Review Source

MK

Mark K.  
  
  
Used the software for:

### "Service Channel Use"

March 24, 2017

4.0

Service Channel provides an easy to use format to support both stores placing work orders, corporate to review and dispatch and also for vendors to work their end. Provides history to review when needed. As long as all use as intended, valuable tool for expense tracking also.

Review Source

BG

Bryan G.  
Facilities Manager  
Retail  
Used the software for: Less than 6 months

### "I am a facilities manager with 8 years experience on another service. "

March 30, 2015

5.0

Pros

I love that it is just software and they stay out of my business on the vendor/provider side. I love that they stick to technology, and I don't have to worry that they are trying to move in on my job. Aside from that, they focus on technology! Imagine that; a software provider focusing on technology and not services.

Cons

Sometimes, it can get a little buggy, which is normal for software programs.

Review Source

BP

Brian P.  
Director Of Facilites  
  
Used the software for:

### "ONe Stop Shopping "

December 18, 2015

5.0

Service Channel has been a lifesaver for the past 11 plus years i have been using it. I have watched it grow into the system it is today

Review Source

Response from ServiceChannel

December 18, 2015

Thank you for your kind words - we hope to keep growing to support all your service automation needs for your facility!

MD

Monica D.  
  
Retail  
Used the software for:

### "Used ServiceChannel for many years."

October 5, 2014

4.5

Pros

I like the ability to have most repair requests dispatched automatically to selected vendors.

Cons

There's a disconnect between the customer and service provider usage.

Review Source

MW

Michael W.  
Owner  
  
Used the software for: Less than 6 months

### "Multi Site Facilities Management Technology - Best in Class "

April 23, 2015

5.0

Pros

Complete solution that is easy to use for Facilities Managers who have responsibility for multiple sites and equally intuitive for their Service Providers.

Cons

The product is very stable but does require some pre-work to set it up to the end user's requirements, the training tools have been been refined recently to make this more seamless.

Review Source

DB

Daniel B.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "Service Channel Review"

October 2, 2014

4.0

Pros

I like their responsiveness.

Cons

It could probably use a better overview of work orders rather than having to run a report to see them.

Review Source

RM

Rebecca M.  
  
Retail  
Used the software for:

### "ServiceChannel Review"

October 2, 2014

4.0

Pros

ServiceChannel is the easiest way to automate billing and payments.

Cons

I would like it if the reporting had more flexibility.

Review Source

JL

Jeremy L.  
Owner  
  
Used the software for: Less than 6 months

### "Absolutely Horrific!"

September 5, 2018

1.0

Pros

Can't find any.

Cons

This is absolutely not intuitive at all. Requiring mandatory training of vendors without paying for their time is illegal. It also takes much more time and energy to take care of billing and invoicing than by not using it at all. Ridiculous!

Review Source

FM

Felicia M.  
  
  
Used the software for:

### "ServiceChannel "

October 23, 2014

5.0

Great product for getting analytics. The company is very responsive and has a great customer support.

Review Source

TF

Tracy F.  
Facilities Manager  
Retail  
Used the software for: Less than 6 months

### "ServiceChannel Review 2015"

March 20, 2015

4.5

Pros

We're able to make changes ourselves within the system.

Cons

The tracking function is not as detailed as we're use to so it has taken some time to get use to it.

Review Source

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