# Page 4 | ServiceChannel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceChannel the right Work Order solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38574/ServiceChannel/reviews --- ServiceChannel 4.4 (125) [View alternatives](https://www.capterra.com/p/38574/ServiceChannel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 4 - Reviews of ServiceChannel ## Showing most helpful reviews Showing 76-100 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Matt G. Support Supervisor Sports Used the software for: 2+ years ### "Simple to understand and use to invoice customers and contractors alike. " October 10, 2017 4.0 Easy to use and will help to make any team more efficient and organized for all invoicing and work order needed. Definitely helped my team with organization and reminders. Pros This was implemented by a large customer of ours to assist with handling invoicing. We have since been able to expedite and work through our payments and invoicing more efficiently than before. Cons Wish that searching for existing Work Orders was easier or partial/filtered searches would be nice. Beyond that the flexibility and information provided with each Work Order is helpful. Review Source NB Nicole B. Senior Store Facilities Coordinator Retail Used the software for: Less than 6 months ### "Service Channel Works for DSW" March 20, 2015 4.5 Pros Service Channel allows the client to pull the info, edit info, and use the system without having to rely on an account rep to always do it for you. Having the ability to pull the info yourself and not wait for an account manager to do it for you saves time and allows you to be more involved and catch things you might not have caught. The training for the system was very thorough and helpful to a smooth roll out process. I have also found that this system doesn't run slowly as our previous system did. And getting the automatic emails letting you know that the system is having and issue from ServiceHealth is a very nice feature. Cons In our previous system, FMpilot, you were able to click a button and see who was in the ticket, what action they took, and the date time that they were in the ticket. That is valuable info. For example a ticket is sitting in open for 2 weeks and you question them. They say they never got the ticket, but you could check that button and see that the vendor did view it on X date. You then can go to them and say yes, you did get it because the system shows that so-and-so viewed it on X date. That is helpful info that I wish this system had. Review Source DK Danny K. Vice President Used the software for: 2+ years ### "Mutliple user both as a customer and third party administrator" April 20, 2015 4.5 Pros Simple to use, easy to teach. Flexible ability to set up the rules as you wish, generate any type of report you need, ability to make quick changes throughout the process. Using current vendors that you already have relationships with a big plus. Cons I am very pleased with this product so not much would I say is what I like least. Doing third party work with Service Channel leads to different project managers for each customer which is a little tough. Would be easier with the same one but that is about it. Review Source RG Ryan G. Product Manager Retail Used the software for: 1-2 years ### "Absolutely the best FM product on the market" March 31, 2017 5.0 Pros Their very developer friendly API makes it very easy for us to move data from ServiceChannel to our application. Cons We have not experienced any problems with ServiceChannel thus far, all of the API's are well documented and their support engineers are readily accessible. Review Source TS TJ S. Director of Food & Beverage Food & Beverages Used the software for: 2+ years ### "Manage all service and maintenance issues in one spot" February 9, 2018 5.0 Pros Easy to use, simple, tracks vendors, WO numbers, statuses, etc. Mobile app helps check on issues away from restaurant. Cons Customer service isn't always as efficient as they could be. Not always on the same page as tech coming out to fix/repair/replace issue at hand Review Source KS Kelcie S. Social Media Manager Restaurants Used the software for: 2+ years ### "ServiceChannel" December 21, 2018 4.0 Pros I liked that this software was great for organization, and was very easy to use and share. Great for pulling information. Cons This software was frustrating when trying to manage different users. Also, the exported reports could have been better in my opinion. Review Source NB Nicole B. Senior Store Facilities Coordinator Retail Used the software for: Less than 6 months ### "Nikki's Review" November 4, 2016 4.0 Service Channel is a much easier and better system than Facility Source which is who DSW used previously. Our account Rep is amazing. She doesn't bother us with unnecessary conference calls or emails and she is always there is help us when we do need her assistance. She is very knowledgeable and isn't afraid to tell us she doesn't have an answer and will get back to us. My personal experience with Service Channel and mostly positive. Pros I am able to update users, add stores, change vendors, change status's etc. I was never able to do that previously and had to rely on our account manager at Facility Source. Cons I don't think the Asset Manager Tool is very user friendly. I also have had a few bad experiences with the call center folks not being knowledgeable on how to handle a ticket. There has also been a few times we have had a language barrier. Review Source CG Cydnee G. Creative Production Coordinator Retail Used the software for: Less than 6 months ### "Organization of Open & In Progress Calls " November 8, 2016 3.0 The organization of open and in progress calls is difficult to sort through once a large number of calls are open. If there was a SEARCH BAR option that enabled you to filter and pull up calls based off of the Store Number, Problem Code, Date it was Opened, etc.- it would be much easier and more efficient to navigate through a large inbox. Searching through dozens of pages for one open call gets to be unnecessarily tedious and time consuming. Additionally, if there was a way to group In Progress calls so that they are not still listed with Opened calls would help to further organize and make navigation easier. The option to create 'Folders' where you can group similar problem codes or needs would help to make the use of this software easier and more enjoyable. Cons Lack of available options to establish and maintain organization. Review Source MN Michael N. Facilities Manager Retail Used the software for: 2+ years ### "Using ServiceChannel for 2.5 years, formerly work for competitor" April 1, 2015 5.0 Pros I like that the SC team and the system are all customer centric. They actively seek feedback from clients and work to implement changes and improvements to better meat the needs of the client through functionality, ease of use, and customized reporting. Cons The system sometimes stalls, need to "live" beta test with larger customer samples prior to deploying re-writes and improvements. Review Source AW Angela W. Operations Mangager Used the software for: 6-12 months ### "We only use this for one client, but it is simple to use" June 6, 2018 5.0 Pros One of our clients requires us to use this for billing them and updating them on job statuses. It has a lot of features that seems like it would make it easy to access information. As a user It is easy to create invoices and upload documents. Cons I wish there were a search function to find all related work orders and invoices without having to go to each section and look manually. Review Source JP Jay P. Director of Facilities Retail Used the software for: 2+ years ### "Jay from Burlington" April 4, 2015 4.5 Pros System overall reliable and robust. Support team is always available to resolve issues and assist with specific adjustments to meet our needs. Cons The latest upgrade is overwhelming, so patience is needed. Overall good to know SC is always looking to improve to our advantage. Review Source NB Neil B. VP Store Maintenance Retail Used the software for: Less than 6 months ### "My review." November 18, 2016 5.0 Good product - I think the best on the market for facilities maintenance. It is easy for most users on the customer side. Service providers are learning and adapting well, but their systems should be integrated with ServiceChannel (no double entry) and they should have access to more of the reports that their customers use (e.g. an expanded Contractor ScoreCard, etc.). Customizing reports in Analytics is not always 100% successful and we usually need SC support to finish them for us. The user group meetings and advisory board are very beneficial, and it is always encouraging that customer feedback is acted on. All in all, I would (and do) recommend the product to others. Review Source EK Eric K. Retail Facilities Manager Retail Used the software for: Less than 6 months ### "Eric Korth Facilities Retail Manager for Cole Haan" November 3, 2016 5.0 This product is top notch. I've used other work order platforms in the past and this is the easiest and most effective system. I would recommend this to anyone who is looking to switch platforms. The communication is seamless and the customer support is one on one with the same live person every time. Pros Two pros really stand out. Seamless communication between CH and our vendors. Ease of use. Cons There appears to be twitches from time to time. I'll punch in a task # and it will come up invalid. I then punch in the task # again and it retrieves the task. This happens 10-20 times a day. Review Source MG Mike G. Operations Director Consumer Services Used the software for: 6-12 months ### "If you don't care about your vendors, this may be for you." August 26, 2019 1.0 Terrible. Spoken to and exchanged e-mails with multiple reps over several months and finally decided to cut my losses, discontinue using the platform, and to never return. Pros Nothing, it was terrible and most of all, when you needed assistance, ServiceChannel customer support was absolutely terrible! T-E-R-R-I-B-L-E Cons Customer service when needing assistance Review Source JL Justin L. service coordinator Construction Used the software for: 6-12 months ### "Easy way to recieve and accept work orders" August 2, 2021 4.0 Pros ServiceChannel is an easy way for contractors to receive and accept work orders for customers. Cons The approval process after work order completion can be very long at times which delays invoicing. Review Source CC Chuck C. Facilities Manager Used the software for: 2+ years ### "Worked with SC for two different companies" March 20, 2015 4.0 Pros I like the flexibility and willingness to adjust the software to customers needs. Cons Training structure with Proview needs to be more involved and catered to the needs of each client. Review Source CS Candice S. owner Construction Used the software for: 6-12 months ### "Used for Service Dispatch" March 16, 2019 4.0 Pros Easy to import our company's information. Customer support was easy to work with, their email response time was quick and they were helpful Cons Would have liked to get notifications for different items needed or outstanding. Review Source JC Jordan C. Facilities Manager Retail Used the software for: 2+ years ### "Great System!" September 22, 2016 5.0 Pros Big Sky is a highly customizable, user-friendly system. Cons Their office is in Southern CA, but I'm in NYC. Would be great to have them closer! Review Source SS Sandee S. Senior Facilities Manager Food & Beverages Used the software for: Less than 6 months ### "service channel review" November 3, 2016 3.0 The system can be very finicky. If using the system on a shallow level, functionality is great, expectations - I'm sure, are met. However at depth our team uses it, I come across bugs and missed expectations of its functionality. Pros Attainable data and notes section for audit trail Cons There is alot of maintenance involved, if we want correct accurate data. Mot SP's are not 100% fully engaged which requires more effort on my part to coach or even do their job. Review Source SM Scott M. Facilities Manager Food & Beverages Used the software for: 2+ years ### "Service channel Review" September 6, 2016 3.5 Pros The software is very intuitive. Not overly complicated. Cons Support center is outsourced and is difficult to get resolution quickly. Review Source HV Henry V. Manager of Program Development Logistics and Supply Chain Used the software for: Less than 6 months ### "Ferguson" November 7, 2016 4.0 Overall SC has automated our entire R & M process at the local Branch level. Other than the behavioral change challenges (old legacy process vs. SC) we're very please with the results and SC has been a huge WIN! Pros Automated process, Risk Compliance, visibility / analytic data, reporting features and ease of use. Cons Contractor on-boarding challenges using Contractor Support and IVR check-in seems to be the two things that our Contractors dislike. Review Source LG Larry G. Used the software for: ### "Truly Supportive" October 2, 2014 4.5 Pros I like having access to the level of vendors this company has and the organization that this company has. Cons In the beginning, with me not understanding what the full process was to bring on a new vendor and expecting more help from Service Channel, it was difficult to understand the system and very time consuming. As I have said, one of the most important things that needs to happen is being able to schedule the amount of time needed without interruptions. Now that I understand the system, it is much easier and does not take much time at all to bring on a new vendor. Review Source RV Ron V. Loss Prevention Operations Manager Retail Used the software for: Less than 6 months ### "Cookies" November 4, 2016 3.0 I can navigate throughout most of the site, until I use "locations". At times, I receive the annoying "not authorized" notification! Why this link and not others????? Pros I find it good to work with for what I need. Cons I find it very painful to look up approved proposals to review for warrantee information or track installations that were approved through Service Channel. I was force fed to use this! Review Source aE abdullah E. Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Amazingly versatile system " October 4, 2018 4.0 Pros I believe this to be amongst the most functional and useful POS systems out there! As complicated and personalized our business can be, it’s still kept up with this and kept us happy! Cons I haven’t been able to try out it’s customer service if any complications occurred because that was definitely be a deal breaker in putting this over the top in value! Review Source MV Mike V. Retail Facilities Manager Retail Used the software for: Less than 6 months ### "Service Channel as Maintenance data base" November 4, 2016 4.0 Service Channel seems quite functional to do what we need. The real time aspect of all portions of it is positive. Pros Real Time, all history is together in one place, reports can be pulled for whatever location, trade or time period you need. Cons GPS. Have vendors who tell me their techs do not like it as it does not work. Review Source Similar Products Featured