# Page 2 | ServiceChannel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceChannel the right Work Order solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38574/ServiceChannel/reviews --- ServiceChannel 4.4 (125) [View alternatives](https://www.capterra.com/p/38574/ServiceChannel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of ServiceChannel ## Showing most helpful reviews Showing 26-50 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pete M. Account Executive - Customer Advocate Computer & Network Security Used the software for: 6-12 months ### "ServiceChannel Vendor Review" February 10, 2026 5.0 ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. Pros ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. Cons At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. Review Source SC Silvia C. National Accounts Customer Relations Facilities Services Used the software for: 2+ years ### "Service Channel Review " February 26, 2026 5.0 Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. Pros I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. Cons It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. Review Source CD Chelsie D. Account Manager Facilities Services Used the software for: 2+ years ### "Use of Service Channel as a Vendor Partner" November 13, 2025 5.0 I love Service Channel and the integration portions with other software. It reduces manual work a lot and is very beneficial to have everything in one place. Pros Service Channel is great for streamlining information. It is easy to navigate and helpful in keeping all information in work order management in one place. It is worth the cost for the ease of use. There is an app that is used in the field which assists in technicians completion and onsite proof. Cons Service Channel has opportunities in the IVR aspects. There can be better, simpler instruction for use for technicians in different languages. There is also opportunity in the check out feature. Review Source ML Miranda L. Account Manager Facilities Services Used the software for: 2+ years ### "ServiceChannel provides ease and convenience " November 13, 2025 5.0 My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication. Pros I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. Cons One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. Review Source BO Brittni O. Senior Account Manager Facilities Services Used the software for: 2+ years ### "Streamlined, Convenient, Makes Things Easy!" November 13, 2025 5.0 Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc. Pros I love the capabilities for Service Channel to be integrated with our CRM software. This eliminates a huge amount of administrative work and redundancy as far as leaving notes, checking in and out times being communicated automatically into our system, automated reports indicating how many work orders are open and for how long, what work orders are being auto-sent to us, what work orders have yet to be invoiced, etc. I love the 24 hour support and the quickness with which they resolve any technical issues. I don't know of too many other CRM sites that have capabilities like Service Channel does. Cons Some auto-completion steps seem to require us to ask that work orders be re-opened - but there are not really any other things I dislike about Service Channel. Review Source CR Chelsie R. National Sales Executive Facilities Services Used the software for: 2+ years ### "One Stop Shop" March 25, 2026 5.0 Pros Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. Cons There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. Review Source AF Andy F. VP of Client Servcies Facilities Services Used the software for: 2+ years ### "20 Years of Reliable Partnership and Seamless Integration" November 12, 2025 5.0 What really sets ServiceChannel apart, though, is the people. Over 20 years, they’ve become more than just a platform — they’ve become true partners. We really appreciate how dedicated they are to helping us serve our clients efficiently and effectively. Pros We’ve been with ServiceChannel for over 20 years, and it’s been a game-changer for our business. Their API integration makes it easy to keep everything in sync between our system and our clients, saving us time and cutting down on double entry. The platform itself is super user-friendly — easy to navigate and quick for new team members to pick up. Cons The ability to pull a vendor scorecard has improved but use an improvement on ability to conduct a deep dive faster. Review Source TK Teresa K. Client Relations Facilities Services Used the software for: 2+ years ### "Best platform for Luxury Retail clients" February 23, 2026 5.0 Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. Pros It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. Cons The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. Review Source LB Lindsey B. Customer Service Construction Used the software for: 2+ years ### "Great Program! " March 25, 2026 5.0 Great! Never have any issues. I use this platform mulitple times per day to connect with clients regarding scheduling, approvals and for any immediate issues or questions. Pros Its user friendly accesibility to connect with clients and upload proposals and notes to our clients. Cons I do not have any cons for Service Channel. Everything is pretty well spelled out and easy to find/access. Review Source rK ryan K. Office Administrator Facilities Services Used the software for: 1-2 years ### "Ascend Review" February 2, 2026 5.0 he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. Pros ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. Cons One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly. Review Source MP Melody P. Account Specialist Facilities Services Used the software for: 2+ years ### "A GREAT Platform" March 2, 2026 5.0 I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. Pros It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. Cons Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. Review Source DF Dylan F. Account Manager Facilities Services Used the software for: 2+ years ### "Service Channel is the backbone to our clients success. " November 13, 2025 5.0 It's amazing, I couldn't imagine working without Service Channel. Our clients seem to love it as much as we do. Pros I really appreciate how user-friendly Service Channel is. It's been a great tool for my clients to successfully manager their WO's. Cons After many years of using Service Channel I can confidently say there isn't many issues with their software. Review Source SS Sharon S. Project Manager Facilities Services Used the software for: 2+ years ### "A+ for Service Channel" January 7, 2026 5.0 I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company Pros Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports. Cons The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course! Review Source AP Amy P. Facility Manager Cosmetics Used the software for: 2+ years ### "Ulta Beauty loves Service Channel!" February 10, 2025 5.0 Pros Very intuitive and easy to use, lots of filtering options which makes it possible for multiple Teams in my company to all use the system but not duplicate efforts or cross over each other. Cons There seems to be new innovation happening regularly on Service Channel, but this never includes Supply Manager. I understand Supply Manager is a third party system acquired by Service Channel.... but when will this change? I've been using the platform for almost 5 years with no upgrades. Ulta Beauty does 50,000+ WO's a year with Supply Manager- new features would go a long way. Alternatives considered [Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Reason for choosing ServiceChannel Offered traditional CMMS work order management along with Supply Manager, Fixtures, on one platform. Switched from [BigSpy](https://www.capterra.com/p/203036/BigSpy/) Big Sky went out of business/ no longer available Review Source VR Verified Reviewer Account Manager Accounting Used the software for: 2+ years ### "Love the process " November 14, 2025 5.0 the overall experience has been very nice. T definitely recommend service channel to others. the simplicity of it make sit so worth it Pros It is very easy to work with and always helpful with any issues arise. The app allows the client and customer to navigate the system Cons The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it. Review Source MC Maggie C. Accounts receivable Facilities Services Used the software for: 2+ years ### "Service Channel" March 10, 2026 5.0 it has been great, I have no issues or complaints and the process is easy and quick, we get paid in a timely manner Pros fast PO's and easy to submit invoices. Work is sent right through portal and we receive the email immediately and accept the PO and schedule the work Cons sometimes it takes a while for a job to be completed on the portal side but once it is completed and approved the process is easy Review Source VP Vanessa P. Accounting Specialist II Facilities Services Used the software for: 2+ years ### "User friendly" December 2, 2025 5.0 Pros I like how it is user friendly and easy to navigate. It helps me keep up with work orders and I am able to update the work orders as needed. Cons Lately the system has had hang ups and I will have to log out and back in. It slows down my process. Review Source MSM Mr Stacy M. AR Lead Facilities Services Used the software for: 1-2 years ### "Service Channel Review" December 23, 2025 5.0 Very pleased. Pros The ease of entering information Cons Having to have a separate log in for all the branches that we manage. Why can't they all be consolidated under one login? Review Source tC trevor C. dispatcher Machinery Used the software for: Less than 6 months ### "A overall grade" January 5, 2026 5.0 Pros how easy it is for our technicians to use, making it very user friendly and easy to operate to avoid mistakes and continue to make operations run smoothly Cons some slight issues with IVR, as well as some of the requests not coming through correctly, example being requests coming in with wrong EQ # Review Source MF Mindy F. Office Manager Facilities Services Used the software for: 1-2 years ### "Easy to Use System" March 26, 2026 5.0 We enjoy the ease of use of the system. The email reminders make sure you stay on top of calls and invoicing. Pros I like that the system is simple to use and easy to navigate. The process from start to finish is seamless. We are able to receive service requests from the customer and it comes directly to our email. Our technicians sign in and out on their devices and invoicing is also able to be done through the site. Cons Our technicians sometimes having issues checking in on their iPad, but it's nothing a phone call can't fix. Review Source FS Fred S. Owner Environmental Services Used the software for: 1-2 years ### "Worst software ever. Avoid at all costs and you will lose suppliers." March 10, 2025 1.0 Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. Pros Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. Cons User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. Review Source Response from ServiceChannel March 25, 2025 Dear Fred, We appreciate your feedback on ServiceChannel. We are truly sorry for the frustration you experienced. Our Support Team is always available to help you navigate the software and clarify any questions you may have about invoicing and receiving payment. We welcome the opportunity to help. Regards, The ServiceChannel Team GG Gabby G. PCC Health, Wellness and Fitness Used the software for: 6-12 months ### "MWD West Dundee POV on ServiceChannel" December 1, 2025 5.0 Pros I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need. Cons I can not say that there is something to dislike. The response time after submitting a ticket varies but that is sometimes expected. Review Source JM Jim M. Vice President of Maintenance Retail Used the software for: 6-12 months ### "Service Channel Review" September 2, 2020 5.0 I like the system as a whole, as far as realized savings....it isn't as simple as the selling features portray. Factors like having the right filtering available when comes to doing analytics is important. Everyone runs their business differently and I believe that adds to the challenge of having one tool that works for everyone. Also Service Channel has just changed over their analytics tool to a new 3rd party and we haven't had a chance to run with it yet. I believe there are unseen savings because of the system. I was able to reduce part of my administrative staff because of efficiencies in the system...being able to track my internal team better as well. Pros The main thing I like about Service Channel is that it lets me see how my internal team is functioning in their maintenance rolls. I like the ability to assign work to internal or external providers. Processing the invoicing is a big asset, it minimizes the manual labor involved they way we use to process invoices. The Service Channel team is always trying to innovate the software by adding new functions or improving on existing, this is a big win to me as well. Cons It is apparent to me that the software was built by a number of teams, the use of terminology changes from one function to the next....this throws new user off when trying to learn the system....In training there was always a reference to the work order number but in the application the tracking number comes up first...yes there is a work order selection....to me redundancy in functions and terminology is key for making this easier to use. Some parts of the system do an auto fill function other parts don't but you would expect that it would? There is glitch with the system that generates a large number of emails each night stating our contractors are out of insurance compliance, when their not...this is annoying to me as well as the contractors. It was fixed once before but has come back again but it still hasn't been addressed. It took 4 weeks the last time to remedy the issue...My biggest issue is with using outside contractors, very few have much knowledge in working with Service Channel which causes my team to hand hold them through the process and some seem to never get it.....many don't understand the proposal system, they don't understand listed incurred cost on adjusted proposals....also the RFP system doesn't appear to work correctly. We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system. Review Source MCL Mari Clare L. Senior Facilities Manager, Canada Retail Used the software for: 2+ years ### "Excellent Communication Tool" August 28, 2020 4.0 Excellent. Our account rep \[SENSITIVE CONTENT HIDDEN\] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle. Pros Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts. Cons The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module). Alternatives considered [ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/) Reason for choosing ServiceChannel ServiceChannel showed that it was constantly evolving and increasing capabilities. It also offered additional modules that we could grow into. The price was right and the salesteam/onboarding team were fantastic. Review Source JN Jon N. Construction PM Apparel & Fashion Used the software for: 2+ years ### "Service Channel " September 2, 2020 5.0 Over 5000 service requests are put through a year from over 200 locations (Retail and Restaurant) and Service Channel allows us to keep control. We also run all the invoices and proposals through the system and we use the search and filter feature a lot to look up past work orders and invoices. This sort of work load ideally requires 2 people. Pros Service Channel are always making improvements and adding features based on users comments. It is very easy to use and understand for the end user. It is very simple to search back on the records and leave notes for the vendors. It is a one stop operation from Work order request to proposals to final invoice. It also has great tools to analyse the the data from every possible angle. Cons They are always developing and improving the software so as an administrator you have to stay on top of the developments. A little bit of a learning curve for the administrator because there are so many features, but once you have it then you are fine. Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. Reason for choosing ServiceChannel It was selected because it met our needs, was simple to use and it was relatively inexpensive at that time. Review Source Similar Products Featured