# Enumerate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enumerate the right HOA solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38478/Enumerate/reviews --- Enumerate 3.8 (126) [View alternatives](https://www.capterra.com/p/38478/Enumerate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enumerate Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews MN Matthew N Project managerCommercial Real Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It’s a powerful tool tailored for community association management, with strong accounting features, reliable resident portals, and helpful automation. While the interface could use some modernization, the functionality and support make it a valuable asset for managing multiple associations effectively.“ June 4, 2025 AS Allison S Marketing Administrative AssistantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “Depending on renters to sign up for Enumerate to populate this field would give an unrealistic percentage if all do not sign up.“ December 4, 2025 MB Melissa B Community Management RepresentativeRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “overall, enumerate gets the job done and when its up and running its very useful. when it goes down, it makes it harder to do our jobs and wait around for it. but i do enjoy it.“ June 6, 2025 TW Tyrell W Association ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “System does have a tenancy to crash on occasion, sometimes search function forgets a community and a tick needs to be submitted to correct, operator mistakes are not always easily corrected.“ June 4, 2025 sl sisi l BookkeeperAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Good program to use for managing many associations, easy to track for account payable and account receivable.“ June 4, 2025 ML Mercy L Comptroller HRReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Did not perform basic accounting functions like reflecting on the general ledger the bills that were entered when not approved.“ August 27, 2025 AD Anthony D HOA PRESIDENTAccounting, Self-employedUsed the software for: 1-2 years. “It is relatively a simple application to use but it needs to be made easier.“ December 3, 2025 MN Matthew N Project managerCommercial Real Estate, 11 - 50 employeesUsed the software for: More than 2 years. “While Enumerate has solid features, the interface can feel a bit outdated and clunky at times.“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Manager Accounting Used the software for: 6-12 months ### "Greg's Review" November 29, 2018 4.0 I came into the property management business knowing nothing and tops for sure eased me into the business of it and now I am pretty comfortable with it all. Pros Easy to access and learn. Keeps everything organized I need on a daily basis. Cons Hard to edit tablets in the soft system. Wish you could do it instead of having to add a whole new one Review Source Response from Enumerate December 20, 2018 Thank you for your feedback, Greg! It¿s always great to hear from those who are brand new to the industry, and we¿re so glad that using TOPS has helped your learning experience! Don¿t forget that you can access our educational content to learn more, not just about our software, but about industry best practices and know-how, on our website at www.topssoft.com. MN Matthew N. Project manager Commercial Real Estate Used the software for: 2+ years ### "Community Association manager" June 4, 2025 5.0 Overall, my experience with Enumerate has been positive. It’s a powerful tool tailored for community association management, with strong accounting features, reliable resident portals, and helpful automation. While the interface could use some modernization, the functionality and support make it a valuable asset for managing multiple associations effectively. Pros Enumerate has been a game-changer for our community management. The accounting tools are HOA-specific and easy to use, and the resident portal makes it simple for owners to pay dues and submit requests. I especially like the automation features for violations and work orders — huge time saver. Support has been responsive and helpful throughout. Highly recommend for anyone managing multiple associations. Cons While Enumerate has solid features, the interface can feel a bit outdated and clunky at times. Some tasks take more clicks than they should, and report customization isn’t always intuitive. Training new staff takes longer than expected. Still a good system overall, but there’s room to improve the user experience. Review Source Response from Enumerate July 11, 2025 Thank you for your kind words! We’re so glad Enumerate has helped streamline your community management with our HOA tools, resident portal, and automation features. We appreciate your feedback on the interface and are working to make the experience even smoother. NC Nicky C. Association Manager Real Estate Used the software for: 2+ years ### "Not a Fan-Seems Outdated " January 12, 2025 2.0 Customer service is great but trying to find answers to questions can be difficult. Overall one of the least favored software I have used within the HOA community Pros It is fairly easy to navigate through. It is easy for owners to use and i like the email blast and announcement features Cons It is not compatible with other HOA software's utilized. Portal abilities are limited. Does not provide approval options for board and committees. Having to switch back and forth from the advanced portal to the main software seems excessive. Password protection for owner portals makes login difficult. Template letter process is outdated. Review Source Response from Enumerate January 14, 2025 Thank you for your feedback on Enumerate. We're glad you find it easy to navigate and appreciate features like email blasts and announcements. We’re sorry for the challenges you’ve experienced and are working to enhance these areas. We appreciate your honest feedback and the opportunity to improve. A team member from our Customer Success team will be reaching out to further discuss your experience. MB Melissa B. Community Management Representative Recreational Facilities and Services Used the software for: 2+ years ### "Community Management Representative" June 6, 2025 4.0 overall, enumerate gets the job done and when its up and running its very useful. when it goes down, it makes it harder to do our jobs and wait around for it. but i do enjoy it. Pros I do like a lot of the aspects about the website. the ease of the work orders. it's also nice how it breaks down the owners accounts by each item type Cons the site goes down a lot. also when you try to sort out work orders and filter it by type it doesn't work. it would be great to have payment dates set for work orders or to be able to sort through who is deliquent. Review Source Response from Enumerate June 10, 2025 Thank you for sharing your experience! We're glad to hear you find the work order features and account breakdowns helpful. We understand your frustrations and are actively working to improve stability and functionality. Your feedback is appreciated and helps us make Enumerate better for everyone. TW Tyrell W. Association Manager Real Estate Used the software for: 2+ years ### "Everyday working with" June 4, 2025 4.0 Over all the Enumerate system is easy to navigate, the community and owner dashboard are well laid out, information is easy to follow and enter, financial overviews are easy to read. System does have a tenancy to crash on occasion, sometimes search function forgets a community and a tick needs to be submitted to correct, operator mistakes are not always easily corrected. Pros System is easy to navigate, information is easy to follow and enter, financial overviews are easy to read. Cons System not very intuitive, such as operator mistakes are not always easily corrected without having and in depth knowledge of the system. Review Source Response from Enumerate June 10, 2025 Thank you for your thoughtful review. We're glad to hear you find Enumerate easy to navigate and appreciate the clarity of the financial overviews and dashboards. We understand your concerns and we’re continuously working to make the platform more intuitive and stable. Your feedback is incredibly helpful as we prioritize improvements. MC Melissa C. Owner Real Estate Used the software for: 2+ years ### "Happy customer" December 3, 2025 5.0 Great customer service response time, easy to navigate, I would be happy to refer to fellow management companies. Pros Easy to use, homeowner access, customer service is excellent and quick especially \[sensitive content hidden\]! Cons Cost feels high for the amount of doors we have, many problems with the check template including adding my signature. Review Source Response from Enumerate December 5, 2025 Hi Melissa, thank you for sharing your experience! We’re thrilled that you find Enumerate easy to use and that our customer service team has been responsive. We appreciate your feedback on pricing and the check template — it helps us continue to improve. Thank you for being a long-time customer and for recommending us! AH Alex H. Assistant Manager Real Estate Used the software for: 2+ years ### "USER FRIENDLY" August 25, 2025 5.0 Pros Coming from someone who has worked with TOPS/Enumerate for over 7 years & my previous employer left Enumerate for Vantaca, I can truly say that I'm so happy to be working with Enumerate again. One phrase encapsulates Enumerate. USER FRIENDLY! After working with your competitor software. The difference is night & day. Cons The speed in which the website operates is very slow at times. Lagging a lot. You see the cursor spinning for 30+ seconds many times throughout the day. Review Source Response from Enumerate August 26, 2025 Thank you for sharing your experience—your feedback means a lot to us. We’re happy Enumerate feels user-friendly for you, and we appreciate your feedback on speed as we continue to make improvements. LJ Lisandra J. Accounting Assistant Accounting Used the software for: 1-2 years ### "Enumerate – Advantages and Disadvantages in My Opinion" August 26, 2025 4.0 I started working with Enumerate while learning accounting, and it turned out to be quite easy to use thanks to its clear structure Pros It is a fairly user-friendly system for accounting management, offering clarity, simplicity, and efficiency. Cons Reports have limited flexibility to be modified. Support is slow to respond, and it usually takes multiple emails before the issue is resolved. They should provide training in Spanish, even if technical terms remain in English. It is not useful that payments must be processed exclusively through ZEGO. Review Source Response from Enumerate August 28, 2025 We’re happy to hear Enumerate has been helpful in learning accounting and that you value its clarity and efficiency. Thank you for your suggestions—they’re important as we continue to enhance the platform. BP Beth P. Community Manager Consumer Services Used the software for: 6-12 months ### "Enumerate Review 8.25.25" August 25, 2025 5.0 The majority of my experience with Enumerate has been positive. I find that entering the codes for work orders and violation is a very easy process. Pros I have been using Enumerate for just under a year. I have found the program to be very easy to learn and to navigate. I would recommend others as well. Cons The only negative experience that I have had is in regards to the Engage site is that it took several months to build the Engage sites for several new communities that we took on which caused frustration for the owners. Review Source Response from Enumerate August 26, 2025 Thank you for taking the time to leave a review—your recommendation means a lot! We’re glad Enumerate has been easy to use and appreciate your insights on Engage as we continue making improvements. AG Ana G. Manager Real Estate Used the software for: 1-2 years ### "Management program " August 25, 2025 5.0 Great product and customer service is awesome. I open a ticket and immediately call a representative and am able to resolve my issue. Pros The program is very user friendly and has features to save you time when you have numerous associations. Cons The accounting prepaid feature is a bit complicated to set up so i reach out for assistance form one of the reps. Review Source Response from Enumerate August 28, 2025 Thank you for sharing your experience—we’re thrilled Enumerate saves you time and that our customer service has been there when you need it. We appreciate your input on the prepaid feature as we work to make it even easier. IH Iris H. General Manager Real Estate Used the software for: 2+ years ### "Our office staff love Enumerate" January 7, 2025 5.0 Amazing! As my staff and I are not always really tech savy we can put in a ticket and someone is always there to help. The old saying you don't know what you don't know is so true and that is why Enumerate as set up training for us which we do weekly on different topics. Pros We use Central & Engage. both are very user friend. But the best thing about Enumerate is the support. The support and continued training on the software is amazing. Cons I honestly don't think there is anything I don't like. Review Source Response from Enumerate January 10, 2025 Thank you, Iris, for taking a moment to leave us a review! We're thrilled to hear that your office staff loves using Central and Engage and finds them user-friendly. Providing exceptional support is at the core of what we do, and it's gratifying to see that it's making a difference for you and your team. We look forward to continuing to help you succeed! ​ SS Sergio S. Association Manager Real Estate Used the software for: 1-2 years ### "Best Management System I Have Used" January 10, 2025 5.0 I have used several management platforms, Appfolio, Yardi, and some others, but this one by far is the best Pros Easy to use, easy to run reports, it's a great management system Cons Sometimes, the email system will not send the email to all recipients, but the help desk is always prompt to respond and fix issues Review Source Response from Enumerate January 13, 2025 Thank you Sergio for your review! We're thrilled to hear that you find Enumerate easy to use, efficient for running reports, and overall, the best management system you’ve used. We appreciate your feedback on the email system and are glad our help desk was able to promptly assist you when needed. Your input helps us refine and enhance our platform. Thank you for choosing Enumerate! RB Randy B. Accounting Manager Management Consulting Used the software for: 1-2 years ### "Accounting Manager" December 13, 2024 5.0 Great! Makes my job so much better. I appreciate the customer support. Pros The Accounting software is user friendly, accurate, and thorough. Customer service is quick to respond and explains the issue's problem and how to fix it. Cons No real issues come to mind. We know Enumerate is making the software better than what was TOPS. Review Source Response from Enumerate January 10, 2025 Thank you, Randy, for taking the time to leave us a review! We're delighted to hear Enumerate enhances your job and that our Customer Support team meets your needs. We look forward to continuing to assist you! IL Irene L. Resident Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Tops One for all your HOA accounting needs " December 25, 2021 5.0 Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance Pros The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference. I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available. Cons We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were. Review Source MO Melissa O. Association Admin Real Estate Used the software for: 2+ years ### "It's a trap - don't do it!" April 28, 2023 1.0 The worst customer service and user support ever experienced in professional service contract. Despite 2+ years and innumerable hours spent investigating, documenting and evidencing functionality issues, we've made no progress towards efficient use of the software. Every month a different software operation is "broken" by their development team as they endeavor to roll out more features despite unreliable functionality of existing offerings. High turnover in the support dept is deeply concerning. Tops/Enumerate must be just as difficult to work for as it is to work with. Support tickets often go unanswered for weeks and many are left unresolved entirely. My staff are often more knowledgeable of the software than the Support personnel assigned to the issue. It's apparent that those who are designing the code have never worked in the Association Management industry. Frustration doesn't even begin to describe our experience. From day 1, the transition from our previous software (TopsPro, the predecessor to TopsONE) was a disaster. Twice our roll out date was delayed due to failure to provide sufficient training in a timely manner. When we finally went live, we discovered that irreparable errors were made in the initial population of our data. They didn't ask questions and now we're stuck with permanent errors that cannot be amended or deleted. Since then, we've spent 100s of hours correcting data and creating workarounds. Pros I've been working directly with the Senior Customer Support Specialist and \[sensitive content hidden\] but neither lend value to improving our professional relationship despite significant effort on our part. We've met numerous times and participate in a monthly phone call to review outstanding issues but still, the situation continues to deteriorate. My team and I do not trust this software to function as intended, a considerable liability. Cons There are SO MANY ongoing functionality issues, but here are a few of the big ones:- No bounce back emails or delivery confirmation. They cannot/will not provide the data necessary to comply with WA state law despite repeated requests. As such, we cannot use the email function embedded in the software, which is a considerable liability and creates lots of extra work.- Collection levels and holds do not function as described. When an owner pays in full, the software is supposed to automatically release the assigned collection code but it doesn't.- Without a strong internet connection, the mobile app will not function properly. This issue isn't well addressed in the solicitation and training offerings.- Knowing and understanding all the little quirks to support full functionality is a fulltime job. If you don't have TONS of time to dedicate on an ongoing basis, this is not the software solution for you.- Glitches and minor service interruptions are expected occasionally, our response is what sets us apart. I spend more time evidencing functionality issues that it would take to fix the data myself. Support ticket response lacks basic customer service skills and display limited knowledge of the software until you get past the first few techs, which often takes 2-3 weeks. All investigation and evidence collection is imposed on the client - if you cannot prove unequivocally that the software isn't functioning, the default Support response asserts operator error. Review Source TC Taylor C. Community Manager Management Consulting Used the software for: Less than 6 months ### "Imperative software in the new remote world we live in." October 6, 2022 4.0 Although it has not quite yet been six months that we've had this software, I can identify several items that this software does to make the job in the management world easier. Pros The ease o use nd customizable reports on the accounting side were appealing attributes for me. Cons Mass communications and/or eblast functions would be a little more customizable depending on the type of communication you are sending. Illustrations and/or images from different platforms would be great to be able to use. Review Source JP Jay P. Vice President Real Estate Used the software for: 2+ years ### "Full of Bugs and No Support" July 3, 2016 3.0 Pros The vendor has very nice and professional employees Cons The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program. Review Source Response from Enumerate July 22, 2016 Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves. I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes. Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee. With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price. CC Chris C. Assistant General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Buyer Beware" July 24, 2019 3.0 Incredibly frustrating. Too many bugs with the software. Customer service is HORRIBLE! Days to a week will pass before somebody will finally return our calls about problems with the software. Pros Nothing....Absolutely nothing. Complete regrets choosing this software Cons "CCR" Need an area to separately track Compliance and Architecture Review. Review Source Response from Enumerate November 11, 2019 Chris, Let me first apologize for the experience you've had, and thank you for your candid feedback. I know that since leaving this review, you've had conversations with our Director of Customer Experience, Teri Perez, as well as your Customer Success Manager, Lindsay, about your concerns with the CCR module and the expectations you have for our responsiveness. If you're willing, we'd all like to speak with you about how the software has been working for you since this review and that phone call. If you find the time to chat with us, give me a call at our direct line, (800) 760 - 9966, and ask for the Marketing Campaign Manager, Meigan Thompson (that's me). Again, Chris, thank you for your honesty, we appreciate the opportunity to learn from our missteps to best serve TOPS users. I hope to hear from you soon. -Meigan at TOPS DK David K. President Real Estate Used the software for: 1-2 years ### "Easy to use, easy to train staff on. Great product" March 19, 2018 5.0 To run our company most efficiently. Pros It is web based so as long as you have an internet connection you can use it. It is very user-friendly to use, the people at TOPS are without a doubt outstanding to work with. One time we had an issue and TOPS staff spent the time on the phone with us to show us what WE were doing wrong not TOPS ONE. Cons We have used several products in the past and I can honestly say TOPS ONE blows them all away. There is not much in the way of bad things to say, with all software there are bugs and things we as users would love to see but the thing about TOPS ONE is they care and listen so if you are looking for something specific just ask, reach out to them talk to them they will accommodate you. Review Source Response from Enumerate June 7, 2018 David, thank you so much for your kind words! we had a strong vision (http://www.topssoft.com/one/roadmap) when we built TOPS \[ONE\] to make a product that successfully served ALL of the stakeholders of a community association in one single platform. It is encouraging when customers can intuit and embrace that vision! KM Kimberly M. Association manager Real Estate Used the software for: 2+ years ### "Tops one review " May 2, 2021 5.0 Very good Pros I like that it is easy to maneuver to get to each platform Cons Too many enhancements that must be added that were not implemented from tops pro Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) Tops pro no longer available Review Source CH Chris H. Senior Association Manager Real Estate Used the software for: 2+ years ### "Antiquated" November 20, 2018 3.0 The joke I have always used about Tops is that it was designed in 1991 and not updated since then. I fear that is too close to accurate. Pros It has nearly every feature that one could need for property management. They now have APIs that can be used with outside services which is helpful. Cons It is difficult to use and it is clunky. Contacting customer service is a disaster, takes at least an hour, and while they address the issues they will not explain how so that you can avoid the hour plus long call next time it happens (and there will be a next time) Review Source BP Bill P. Owner Real Estate Used the software for: Less than 6 months ### "Don't buy this software!!" April 6, 2017 1.0 I normally don’t do reviews, but my experience with company has been awful! I was sold a bill of goods over a year ago on the merits of the online software “Tops One”. The program never worked well, was full of bugs, and was rushed into release before it was ready… I’ve requested a refund of my implementation fee and monthly fees, with no response from the company. I researched their products and viewed the market share and was impressed with their stand alone products, prior to me jumping into the online version. What they offered was real time in the field, cloud based software that would have been exactly what I was looking for! No such luck, even my trainer finally acknowledged that the program was rushed to market and was ghost of a product that is currently in use. And just so you know I’m not a nut case competitor trying to knock them. Pros non Cons See above Review Source Response from Enumerate April 20, 2017 Hi Bill, thank you for sharing your feedback about TOPS ONE. I am so sorry to hear that you had troubles using the software. We never want a client to feel frustrated like that! Clearly, as an early adopter you ran into some of the feature gaps that come with releasing a new product to market. Over the past year the TOPS Development Team has worked tirelessly to close this gap. The TOPS ONE that was sold to Terra Vista then does not represent the current cloud based HOA Software that is on the market today. All of our efforts in current and future development are focused on making TOPS ONE the leading HOA software in the industry. We hope that in the future Terra Vista would be willing to take another look at TOPS ONE so see that that this is so. I have spoken with our sales representatives and been informed that your return was successfully completed, less the implementation services that had already been used. If you wish to further discuss this return, I encourage you to call our Sales Director, Patrick Hixson at 800-760-9966. VC Vicki C. Bookkeeper Real Estate Used the software for: 6-12 months ### "TopsOne Review" November 27, 2018 5.0 Overall we are very happy with TopsOne. It was a slow start because there were many kinks that needed to be worked out but the IT staff were great and helped us along the way. Pros The versatility of the software. There is so much that this software is capable of doing. Cons The Cash Receipts option. It gets confused and applies money incorrectly at times. I wish you could edit the batch instead of having to delete and start over. Review Source Response from Enumerate December 20, 2018 Hi Vicki! Thank you for letting us know about your issue with the Cash Receipts option. We¿ve forwarded this feedback on to the appropriate team. Our goal at TOPS is to constantly better ourselves and our products to best serve the needs of the industry and our clients. We¿ve also let our support staff know that you appreciate them! They love hearing from clients about the work they do. We look forward to continuing to serve you! LF Leigh F. Bookkeeper Non-Profit Organization Management Used the software for: 1-2 years ### "Most unforgiving software I have ever dealt with." January 11, 2023 3.0 Pros As long as you are just entering accounts payable and accounts receivable, you are fine. Cons You have to go around your elbow to get anywhere. Also there is too much detail, I don't need to see everywhere a post was made. Review Source BM Brett M. Owner / Partner Real Estate Used the software for: 2+ years ### "Tops One " June 26, 2018 5.0 Well Worth the investment ! Pros Tops One has been our platform from day one. We find the solution to be easy to learn yet full featured. Support organization is quick to respond! And features roll out all the time. Cons Some early issues, that since were able to resolve. Like the ability to add features without action on part. Review Source Similar Products Featured ## Related categories [HOA](https://www.capterra.com/hoa-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Association Management](https://www.capterra.com/association-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.