# SAP Concur Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAP Concur the right Accounts Payable solution for you? Explore 2247 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/380/Concur-Expense/reviews --- SAP Concur 4.3 (2247) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Reviews of SAP Concur Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Comprehensive expense tracking tools 85% positive reviews out of 1002 Most reviewers describe expense management as efficient, with automated workflows, real-time tracking, and easy mobile submissions. Faisal M Payroll, 1,001 - 5,000 employees. "It makes expense management more efficient through automation, reliable reimbursements, and strong reporting tools." Sluggish interface and delays 81% negative reviews out of 158 Most reviewers report performance and speed issues, citing slow load times, laggy navigation, and an outdated user interface. Vishal D Analyst, 10,001+ employees. "The software sometimes takes a little too long to load or open any tabs, it also crashes a couple of times on heavy use." Streamlined multi-level approvals 84% positive reviews out of 139 Most reviewers indicate the approval process is straightforward, with automated notifications, audit trails, and easy routing. Nabil N IT Manager, 10,001+ employees. "Approval workflows are easy to configure and the integration with our finance processes reduced a lot of back and forth." Frequent errors and glitches 64% negative reviews out of 131 Some reviewers describe bugs and issues, including confusing error messages, crashes, and difficulties resolving problems without support. Gary T Solutions Architect, 10,001+ employees. "SAP Concur can feel overly complex at times, with occasional glitches and confusions for new users or submitters." Timely and reliable reimbursements 90% positive reviews out of 115 Most reviewers find reimbursement fast and organized, with prompt payments and clear status updates through mobile and web. Marie K Success Manager, 501 - 1,000 employees. "It makes it so that we can get reimbursed quickly, and I like that it has a mobile app option" High cost for small businesses 58% negative reviews out of 105 Some users report pricing as expensive, with additional fees and limited affordability for smaller organizations. ## Showing most helpful reviews Showing 1-25 of 2247 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim C. Lead application support analyst Information Technology and Services Used the software for: 2+ years ### "A former user of SAP Concur" November 30, 2025 5.0 When I was in my previous company for 5 years, the was our internal expense reporting system.we used it in relocation/business trip. Pros It is very easy to use in payment processing and process automation, especially for internal bill, such as business travel expense. Cons Some steps are not very intuitive. For example, when you create a request before the business travel and get approval, you need to append some invoice in the detail when you apply for the expense reimbursement, but some expense can be daily fixed, the form will not direct you about it. Review Source HD Hannah D. HR Generalist Defense & Space Used the software for: 1-2 years ### "Great platform for reimbursement and travel" April 22, 2025 5.0 best travel and expense platform out there. It makes reimbursing employees very easy and keeps track of all expenses. It has helped us trust our employees as well since it is so easy to use and read. Pros Easiest reimbursement and refund platform! All you do is snap a picture, separate out the unallowables and boom! you are good to go. Cons did not have any CONS, the mobile app is amazing to use and the desktop version. I am going to recommend this to my new company. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) we were using spreadsheets and PDF receipts. it made things very unorganized and hard to keep track of. Review Source NN Nabil N. IT Manager Consumer Goods Used the software for: 6-12 months ### "Gets expense management out of everyone's inbox" April 14, 2026 5.0 Solid choice for centralizing expense and travel management. It's not the most modern looking tool but it's reliable and once it's configured properly it mostly runs itself, which is what you want from this kind of software. Pros Receipt capture and expense submission is straightforward enough that employees actually use it without complaints. Approval workflows are easy to configure and the integration with our finance processes reduced a lot of back and forth. Cons The interface feels a bit heavy and dated in places. Mobile app works but isn't the smoothest experience. Initial setup takes some time to get the policies and approval chains configured correctly. Review Source BB Brandon B. Senior Manager of IT Infrastructure Telecommunications Used the software for: 2+ years ### "Decent, if you're in the SAP ecosystem. " December 2, 2025 2.0 Overall, it was a decent product that made sense for us at the time. However, now that we've been moving to different architecture, it really doesn't work well for us. Pros Prior to moving away from SAP for our ERP platform, it's direct integration into our Finance platform was extremely nice. Cons I hated the outdated UI. Furthermore, I found the configuration of the software to be very convoluted and difficult. Review Source VR Verified Reviewer Operations manager Defense & Space Used the software for: 2+ years ### "Great mobile app" January 13, 2026 5.0 Pros Very easy to use with the mobile app that allows you to upload receipts on the go and also check booked travel information. Cons It can be cumbersome to work through expense reports with multiple different click throughs and flags to respond to. Review Source CR Clinton R. Fleet Manager Hospital & Health Care Used the software for: 2+ years ### "SAP Concur" May 26, 2025 5.0 Overall, this is a great tool needed when trying to sort out end of the month expenses. It also saves time being able to download and use this app on your cell phone or tablet. Pros This product simplifies the monthly expense report and is simple to use. The app makes it even better allowing easier access and not having to open up your laptop or desktop to complete your expenses. Cons When traveling, it doesn't recognize hotel taxes. Usually I have to specify hotel tax during itemizing. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Changed companies and the new company uses SAP Review Source MU Mariano U. Managing Partner Investment Management Used the software for: 2+ years ### "SAP Concur is the most legit travel and expense management." February 9, 2025 5.0 WOW! everything is so amazing in here. Costs are controlled for better cash flow and budgeting. Pros Nobody connects expenses and invoice like . Automate and connect finance systems and track every employee initiated expense. Excellent features which are very helpful. Cons Everything is so amazing let's appreciate that,no cons at all. Switched from [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) It's default information dashboard is so annoying and hard to customize. Review Source CR Cindy R. IT Admin Religious Institutions Used the software for: 2+ years ### "SAP doesn't SAP the fun out of receipt management" May 28, 2025 4.0 I had a pleasant experience working with them. We had this company with us for about 5 years. It simplified our intake process and launched us into another level. Pros I loved the fact that you can save receipts inside of the application, You can later look for them amongst the saved files and pull what you needed. Cons I didn't like that concor was ver specific with what image files it received and how when you uploaded and used receipts, it wouldn't delete them but you have to manually delete each one. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We wanted a more easier way of managing our expenses as an organization. Review Source DZ Denis Z. Finance Officer Environmental Services Used the software for: 2+ years ### "SAP Concur, the king of the expense claim processing!" December 17, 2024 5.0 Excellent experience. People across the business have reported that it is an excellent software, easy to manipulate. The fact that there is an app makes it much easier to not loose receipts/tax invoices. Very positive across the whole business. Pros The ease of use, the fact that people can use it on the mobile phone, the fact that there is an app on Appstore and Android store for it! Cons The cost is maybe high but I guess you pay for good quality software! Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Was not user friendly, lots of people complaining about how painful that system was. Review Source VR Verified Reviewer Global Account Director Translation and Localization Used the software for: 2+ years ### "Somewhat Difficult Travel and Expense Reporting Platform" January 4, 2025 3.0 Extensive trip expense reporting and flight/hotel bookings. Pros Menu/interface is streamlined and graphically pleasing. Cons Sub-menus, like hotel itemization are inflexible and sometimes difficult to reconcile with currency conversions/international reservations/receipts. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Job change with different platforms subscribed. Review Source HL Hunter L. Executive Assistant Investment Banking Used the software for: 6-12 months ### "A Must Have for Corporate Travel! " January 9, 2026 5.0 I fully recommend this product for company's that travel often. The price was very reasonable considering how much we used their services and how helpful they were. Pros As an executive assistant for 6 professionals that traveled to client sites often, was a lifesaver for travel booking. It was so easy to track the expenses for each individual, change flights, and even receive some last customer service when unexpected weather emergencies happened. Customer service was always helpful, answered my emails or calls right away, and helped my team get the best flights available. The configuration of my company's travel rules helped me always stay within budget, manage an entire team, and use their individual corporate cards. Cons Honestly, I had no complaints. All hotel/flight/car inquiries I had were always solved even when we ran into hurricanes, itinerary changes, and situations completely out of 's control. Review Source BS Brett S. Technical Writer and Trainer Food Production Used the software for: 2+ years ### "Great Expense Reporting Software. Easy to Use and Intuitive." December 2, 2025 5.0 Excellent. One of my favorite work software options. I'll be happy to use it for a long time to come. It delivers all of our business needs. Pros Concur is a great asset to our company. It helps our AP team keep oriented and focused. All levels of management generally seem to find it easy to use. Uploading and classifying receipts is super easy for all of us. Payment processing is very automated now. We will continue with Concur long into the future, as well as other SAP products. Cons It can take a few days for receipts to hit your Concur account. It doesn't really affect anything for me, as I try to do my reports the second week of the next month after it all clears. Review Source VR Verified Reviewer Business Development Medical Devices Used the software for: Less than 6 months ### "Excellence in i" November 29, 2025 5.0 Forward thinking, functional, intuitive, integrated, efficient, effective and responsive. Very solid platform that helps our team stay focused and productive! Pros Sap CC is a helpful platform / resource for process automation, report generating, payment processing, and so much more! Love its utility and functionality. Cons Actually can't think of anything we didn't like or love, other than the normal and as expected learning curve. Review Source Jordan M. HR Generalist Consumer Goods Used the software for: 1-2 years ### "Breath easy, a Concur expense report is due!" September 26, 2025 4.0 Very positive. I enjoy using and appreciate the lengths that it goes through for security and SSO. I don't dread my expense reports, and that is a very good sign. Pros I like how quick it is to submit receipts both digital and physical into the system. I enjoy the pre-populated items and navigation system that makes submitting reports a breeze. I like the history and internal notes so that if I miss label something I can see what my supervisor would like for me to fix. I also enjoy how simple it is to see exactly what is missing on my reports because everything is clearly marked. Cons I have found it difficult to process duplicate or reimbursed charges on reports under Concur. Additionally, there is limited options for reporting and/or acting on personal expenses that are accidental. Review Source VR Verified Reviewer ML Engineer Computer Software Used the software for: 2+ years ### "Good for Tracking Expenses, but Could Be More User-Friendly" September 2, 2025 3.0 Overall, I find useful and it gets the job done, but it’s not without challenges. While I like having visibility into my expense history, I sometimes find it difficult to track certain details or add new items smoothly. Pros I like that keeps a history of all submitted expenses, making it easy to track past reports and reference previous submissions when needed. Cons I find the expense process a bit disorganized. When an expense is returned, it’s not easy to see the details or understand the reason. It would also be helpful to have templates for recurring expenses. Adding expenses from outside the country I work in can be challenging, especially when using a credit card, since the final amount charged often differs from what’s entered in the system. A feature that allows you to capture and reconcile the actual credit card charge would make the process much smoother. Review Source RJ Rebecca J. HR DIrector Hospitality Used the software for: 2+ years ### "HR Director" July 29, 2025 5.0 Amazing and honestly the easiest to process for my self, bosses, executives and others that might need something completed. Pros I think the fact that I could easily process my expenses and ensure that the accounting team understood what I was trying to do with my expenses. Cons NONE! I have zero issues with concur they are the best product out there that I have used and to be honest there isn't anything out there that can compare. Review Source QG Quentin G. Sub Agent Civil Engineering Used the software for: 2+ years ### "Good software for expenses claim" July 28, 2025 4.0 Overall, is easy to use and allows various options to details each claims. This makes approval process easier as well as all details uploaded are clear and easy to check Pros This software is easy enough to use after familiarization with the options and process. Ease of adding receipts and scan from a mobile phone with the app, ease of following the approval process and checking status of claims. Cons It needs someone to show you how it works first or have a bit of a familiarization training before use. Ergonomy could be improved, for example you cannot remove a receipt once uploaded, unless you delete the line and create a new one, that's annoying. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Great Software to Manage Company Expenses" November 8, 2025 4.0 It is a reliable and scalable platform to manage company expenses. It is intuitive and have all the functionalities your need. Pros It is intuitive to use. They offer some process automation that help reducing errors and save time reentering the information. Cons It doesn't work as well on chrome browser and work better on safari. I can use all the functionality and see the preview of document on safari. Review Source Chris T. Solutions Architect Computer & Network Security Used the software for: 2+ years ### "Good expense report tool" June 3, 2025 5.0 If your organization is a big SAP shop then this is a good expense report tool. My personal preference is Expensify, but this is a good solution overall. Pros Good mobile app which makes it easy to capture receipts with your phone camera. Concur scans the receipts and fills in the details. You can also forward any email receipts. Cons It is my 2nd favorite expense report app behind Expensify. The features are basically the same, but I find Expensify more intuitive to use. Review Source TW Tammy W. IT Analyst Oil & Energy Used the software for: 1-2 years ### "Expense reporting fast and easy" December 4, 2024 5.0 Overall, our experience with has saved us time and money by allowing users to snap and upload a picture of the receipt without having to be logged into their computer. It has also accelerated our approval process allowing for expenses to be paid in a more timely manner. Pros We have used for a couple of years now and it has made our expense reporting fast and easy. The photos on the go for receipts has been invaluable. Cons The only thing I don't like about is to have to do a header report summary. This is double work as all the same information can be found in each expense. Review Source FR Felix R. CEO, CMO and Co-Founder Computer Software Used the software for: 1-2 years ### "All inclusive solution for analyzing spending trends and forecasting budgets." December 2, 2024 4.0 Great communication platform with teams, clients, customers and more in one place by chat, email or phone. Best solution. Pros Every payments transactions is captured in expenses reports automatically making it easy to manage expenses, vendors and invoices. Also, approval can be done with a single click with a clear view of all expenses submitted for reimbursement. Cons In the event when errors occurs, it is very difficult to correct them without involving the administrator. This is the biggest challenge I have experienced. Review Source DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Iconic and Full-featured Accounting Program: SAP Concur" February 20, 2025 4.0 Pros was straightforward to implement and use. I like that it makes it easy to create and customize invoices automatically. Cons The mobile application is not available for download on  App Store but I acquired it from the vendor website. Review Source TH Tammy H. Accounting Clerk Non-Profit Organization Management Used the software for: 1-2 years ### "I love Concur" February 2, 2026 4.0 I've used Concur for years and I think it's the best system out right now and the customer service is awesome. Pros Love the customer support, always very helpful. Great value for the cost. Website is very easy to use. Cons It can be difficult when booking several flights at once and getting their seats close to each other. Review Source CS Carole S. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "Executive Assistant " September 18, 2025 5.0 I have had a great experience using it and have booked multiple things using it from flights to hotels and transportation Pros I like the profile page and all the detail you provide for the traveler from frequent traveler number and airline, TSA number etc and it is stored for future use Cons I don’t have anything I don’t like about it. I find it to be very user friendly and self explanatory Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 1-2 years ### "SAP Concur for financial data sharing" April 22, 2025 5.0 Pros is very user friendly once you get used to the id verification process. It saves all the input data and is easy to use the different elements. Cons The inital log-in process was a bit cumbersome with the id verification. You have to input a password and send a password key/QR code request to your email, then use a qr code verification and wait for code. After a few tries it was quite easy, but for the less tech saavy employees it was difficult. We understand the need to protect the data though. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.