# SAP Concur Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAP Concur the right Accounts Payable solution for you? Explore 2241 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/380/Concur-Expense/reviews --- SAP Concur 4.3 (2241) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of SAP Concur Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews CG Carly G Curriculum Designer and Trainer IIFood & Beverages, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Overall SAP concur is a great tool to keep track of expenses and how to organize those expenses into which reports and the ability to track down the information from each receipt.“ November 17, 2025 Cason E PresidentMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The online travel booking features are slow, do not provide the same discounts, and have added travel fees.“ April 7, 2026 Vineet S Retail Sales ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I submit all my travelling expenses through Concur and it is a amazing process to be notified when they got approved, when they were sent for payment and also when they were actually paid.“ January 14, 2026 Martin L Sales DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I didn't dislike anything about Concur however sometimes the 'app' managers configure it improperly so that there are limited expense items compared to what actually happens in the field.“ December 15, 2025 HL Hunter L Executive AssistantInvestment Banking, 11 - 50 employeesUsed the software for: 6-12 months. “The configuration of my company's travel rules helped me always stay within budget, manage an entire team, and use their individual corporate cards.“ January 9, 2026 CR Cindy R IT AdminReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “I didn't like that concor was ver specific with what image files it received and how when you uploaded and used receipts, it wouldn't delete them but you have to manually delete each one.“ May 28, 2025 CG Carly G Curriculum Designer and Trainer IIFood & Beverages, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What I like most about SAP concur is that it keeps all my expenses in one place and identifies expenses that is tied into my e-mail.“ November 17, 2025 Joseph H Account ManagerComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “Can be a little buggy and clunky sometimes with long page refreshes when making changes.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 2241 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim C. Lead application support analyst Information Technology and Services Used the software for: 2+ years ### "A former user of SAP Concur" November 30, 2025 5.0 When I was in my previous company for 5 years, the SAP Concur was our internal expense reporting system.we used it in relocation/business trip. Pros It is very easy to use in payment processing and process automation, especially for internal bill, such as business travel expense. Cons Some steps are not very intuitive. For example, when you create a request before the business travel and get approval, you need to append some invoice in the detail when you apply for the expense reimbursement, but some expense can be daily fixed, the form will not direct you about it. Review Source HD Hannah D. HR Generalist Defense & Space Used the software for: 1-2 years ### "Great platform for reimbursement and travel" April 22, 2025 5.0 best travel and expense platform out there. It makes reimbursing employees very easy and keeps track of all expenses. It has helped us trust our employees as well since it is so easy to use and read. Pros Easiest reimbursement and refund platform! All you do is snap a picture, separate out the unallowables and boom! you are good to go. Cons did not have any CONS, the mobile app is amazing to use and the desktop version. I am going to recommend this to my new company. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) we were using spreadsheets and PDF receipts. it made things very unorganized and hard to keep track of. Review Source MM Mark M. Global Finance Shared Services Manager Machinery Used the software for: 2+ years ### "We Often Complain About It, but We're Still Using It...." July 24, 2025 3.0 As an organization we've found Concur adequate, and often something that many of us complain about, but at the same time we're still using it and it does provide value as a platform. Like all software as a service, there are things that don't fit us as an organization, but probably fit other organizations well. Pros As an organization, having a singular platform that we can book travel through, in addition to expenses is a valuable tool. Concur is a simple tool to use, with a strong user interface and provided by a large company with the resources to improve it over time. Cons Concur is often a bit clunky to use on the back end, with poor reporting, slow customer service response and action, and while it's customizable for our needs, its completed in an odd way that takes longer than you think it should. Review Source HL Hunter L. Executive Assistant Investment Banking Used the software for: 6-12 months ### "A Must Have for Corporate Travel! " January 9, 2026 5.0 I fully recommend this product for company's that travel often. The price was very reasonable considering how much we used their services and how helpful they were. Pros As an executive assistant for 6 professionals that traveled to client sites often, SAP Concur was a lifesaver for travel booking. It was so easy to track the expenses for each individual, change flights, and even receive some last customer service when unexpected weather emergencies happened. Customer service was always helpful, answered my emails or calls right away, and helped my team get the best flights available. The configuration of my company's travel rules helped me always stay within budget, manage an entire team, and use their individual corporate cards. Cons Honestly, I had no complaints. All hotel/flight/car inquiries I had were always solved even when we ran into hurricanes, itinerary changes, and situations completely out of SAP Concur's control. Review Source MU Mariano U. Managing Partner Investment Management Used the software for: 2+ years ### "SAP Concur is the most legit travel and expense management." February 9, 2025 5.0 WOW! everything is so amazing in here. Costs are controlled for better cash flow and budgeting. Pros Nobody connects expenses and invoice like SAP Concur. Automate and connect finance systems and track every employee initiated expense. Excellent features which are very helpful. Cons Everything is so amazing let's appreciate that,no cons at all. Switched from [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) It's default information dashboard is so annoying and hard to customize. Review Source CR Clinton R. Fleet Manager Hospital & Health Care Used the software for: 2+ years ### "SAP Concur" May 26, 2025 5.0 Overall, this is a great tool needed when trying to sort out end of the month expenses. It also saves time being able to download and use this app on your cell phone or tablet. Pros This product simplifies the monthly expense report and is simple to use. The app makes it even better allowing easier access and not having to open up your laptop or desktop to complete your expenses. Cons When traveling, it doesn't recognize hotel taxes. Usually I have to specify hotel tax during itemizing. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Changed companies and the new company uses SAP Review Source DZ Denis Z. Finance Officer Environmental Services Used the software for: 2+ years ### "SAP Concur, the king of the expense claim processing!" December 17, 2024 5.0 Excellent experience. People across the business have reported that it is an excellent software, easy to manipulate. The fact that there is an app makes it much easier to not loose receipts/tax invoices. Very positive across the whole business. Pros The ease of use, the fact that people can use it on the mobile phone, the fact that there is an app on Appstore and Android store for it! Cons The cost is maybe high but I guess you pay for good quality software! Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Was not user friendly, lots of people complaining about how painful that system was. Review Source TM Terry M. Senior Analyst Mining & Metals Used the software for: 2+ years ### "Would be better if send fewer spam emails" March 7, 2025 4.0 Pros The user friendly interface of mobile app makes business travel a lot easier with claims Cons Too many notification emails sent to my inbox after approval Switched from [Fraedom Expense](https://www.capterra.com/p/157307/Fraedom-Expense/) the company is already using SAP for a lot of internal resource management, cheaper to integrate concur Review Source RK Randa K. IT Change and Training Construction Used the software for: 1-2 years ### "Concur simplifies expense management" December 16, 2024 4.0 easy to navigate around and manage expenses hassle free! Pros Intuitive design, clean screens, and easy to navigate. Also i like the switching between user feature when delegations are set up, and the mobile App. Cons find at times it can lag to make the changes i input. Also, mobile app has a limitation where you cannot select the attendee status "travelling/not travelling" so only simple coding possible via app and nothing to do with entertainment or travel. Switched from [Fraedom Expense](https://www.capterra.com/p/157307/Fraedom-Expense/) The system previously used was being decommissioned Review Source Victoria H. HR Director Aviation & Aerospace Used the software for: 1-2 years ### "Good system " December 27, 2025 5.0 Overall it was good I have used it for years so I accustomed to using it. Just easy to use outside of uploading receipts but I believe you can email them to the file as well not sure . Pros Easy to use and get reimbursements for company expenses and travel reimbursement as well so I liked it Cons Uploading receipts to the system which I felt was outdated because you had to scan your receipts to provide proof Review Source MD Mary D. Finance and Sales Manager Machinery Used the software for: 2+ years ### "SAP Concur 2025 Review" August 4, 2025 5.0 2 and 3 way payment matching tools allows me to detect discrepancies prior to disbursements in real-time. Pros SAP Concur makes it effective to handle repetitive accounting tasks mainly billing and invoicing without involving manual processes. Cons Ever since I started using SAP Concur in 2021, I have never encountered a major drawback that lasted for over 24 hours. Review Source BS Brett S. Technical Writer and Trainer Food Production Used the software for: 2+ years ### "Great Expense Reporting Software. Easy to Use and Intuitive." December 2, 2025 5.0 Excellent. One of my favorite work software options. I'll be happy to use it for a long time to come. It delivers all of our business needs. Pros Concur is a great asset to our company. It helps our AP team keep oriented and focused. All levels of management generally seem to find it easy to use. Uploading and classifying receipts is super easy for all of us. Payment processing is very automated now. We will continue with Concur long into the future, as well as other SAP products. Cons It can take a few days for receipts to hit your Concur account. It doesn't really affect anything for me, as I try to do my reports the second week of the next month after it all clears. Review Source Jordan M. HR Generalist Consumer Goods Used the software for: 1-2 years ### "Breath easy, a Concur expense report is due!" September 26, 2025 4.0 Very positive. I enjoy using SAP Concur and appreciate the lengths that it goes through for security and SSO. I don't dread my expense reports, and that is a very good sign. Pros I like how quick it is to submit receipts both digital and physical into the system. I enjoy the pre-populated items and navigation system that makes submitting reports a breeze. I like the history and internal notes so that if I miss label something I can see what my supervisor would like for me to fix. I also enjoy how simple it is to see exactly what is missing on my reports because everything is clearly marked. Cons I have found it difficult to process duplicate or reimbursed charges on reports under Concur. Additionally, there is limited options for reporting and/or acting on personal expenses that are accidental. Review Source AH Adeline H. QMHP Mental Health Care Used the software for: 6-12 months ### "Useful for Expense Tracking but Can Be Clunky" August 27, 2025 3.0 SAP Concur definitely makes handling expenses and travel much easier compared to doing it manually. Once you get used to the process, it saves time and helps keep everything in one place, but it does take some patience with the quirks. Overall it’s a solid tool, especially if you travel a lot for work or need to keep track of business expenses regularly. Pros SAP Concur is really handy for managing travel and expenses all in one place. It makes it easy to upload receipts, track spending, and submit expense reports without having to deal with tons of paperwork. The mobile app is especially helpful since you can snap a picture of a receipt on the go and it uploads right away. For companies with frequent travel, it helps keep everything organized and compliant. Cons The platform can feel clunky and not super intuitive at times. Submitting reports usually works fine, but finding older ones or fixing mistakes can be a bit frustrating. The app sometimes lags or glitches when uploading receipts, and depending on the company setup, approvals can take longer than expected. It also doesn’t always integrate smoothly with other systems. Review Source QG Quentin G. Sub Agent Civil Engineering Used the software for: 2+ years ### "Good software for expenses claim" July 28, 2025 4.0 Overall, SAP Concur is easy to use and allows various options to details each claims. This makes approval process easier as well as all details uploaded are clear and easy to check Pros This software is easy enough to use after familiarization with the options and process. Ease of adding receipts and scan from a mobile phone with the app, ease of following the approval process and checking status of claims. Cons It needs someone to show you how it works first or have a bit of a familiarization training before use. Ergonomy could be improved, for example you cannot remove a receipt once uploaded, unless you delete the line and create a new one, that's annoying. Review Source RJ Rebecca J. HR DIrector Hospitality Used the software for: 2+ years ### "HR Director" July 29, 2025 5.0 Amazing and honestly the easiest to process for my self, bosses, executives and others that might need something completed. Pros I think the fact that I could easily process my expenses and ensure that the accounting team understood what I was trying to do with my expenses. Cons NONE! I have zero issues with concur they are the best product out there that I have used and to be honest there isn't anything out there that can compare. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 2+ years ### "SAP Concur for expenses review" October 30, 2025 4.0 Positive overall but still could be less clunky and faster to respond. Much easier than filling out a spreadsheet or something similar Pros The auto expense feature is really useful, it loads expenses from your company card in automatically and you just add the receipts. Allows multiple reports per month and seems to be approved and gets payments processed quickly. Cons Can be a little buggy and clunky sometimes with long page refreshes when making changes. Sometimes transactions can take a while to appear. Review Source Chris T. Solutions Architect Computer & Network Security Used the software for: 2+ years ### "Good expense report tool" June 3, 2025 5.0 If your organization is a big SAP shop then this is a good expense report tool. My personal preference is Expensify, but this is a good solution overall. Pros Good mobile app which makes it easy to capture receipts with your phone camera. Concur scans the receipts and fills in the details. You can also forward any email receipts. Cons It is my 2nd favorite expense report app behind Expensify. The features are basically the same, but I find Expensify more intuitive to use. Review Source TC Torey C. Junior Golf Tournament Manager Sports Used the software for: 1-2 years ### "Gets the job done!" December 8, 2025 4.0 Overall, SAP Concur does what it is designed to do! The smartphone app is easy to use for team members that may be traveling and need to submit an item quickly. Pros SAP Concur is great for companies where multiple employees are using a company credit card or submitting expenses for reimbursements. The automation of recording charges is great! Cons It is very difficult to search for coding items. The search entry must match exactly. If you have many options it can cost more time making it more difficult to navigate. Review Source JO John O. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great Intro to Spend Management Program: SAP Concur" January 16, 2025 5.0 Pros SAP Concur is a robust expense management tool which I highly trust. I like that it automates expense management which eradicate fraud in my organization. Billing and invoicing automation is another great aspect about this program. Cons The glitches I used to experience on my iOS mobile application are no more since they were fixed automatically when I updated the application. Review Source GM Georgeta M. AP representative Outsourcing/Offshoring Used the software for: 2+ years ### "Great product for expense management, travel and accounting" February 10, 2025 5.0 A great product, easy to use for expense reimbursement and expense management, for storing the receipts/invoices and for accounting. Pros SAP Concur has a simple and easy to use interface for end users. It is very easy to create an expense report and submit it for reimbursement, it takes all the data from the receipt itself, no need to input manually. Cons I have nothing negative to recall regarding this application. Review Source RB Ray B. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "My Experience with SAP Concur" December 9, 2024 5.0 Pros SAP Concur eradicates fraud by managing expenses such as travel in real-time. Automating accounts payable and receivable is another great aspect about SAP Concur. Cons Ever since I implemented SAP Concur, I have never had a tough time mainly when carrying out expense management. Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 1-2 years ### "SAP Concur for financial data sharing" April 22, 2025 5.0 Pros SAP Concur is very user friendly once you get used to the id verification process. It saves all the input data and is easy to use the different elements. Cons The inital log-in process was a bit cumbersome with the id verification. You have to input a password and send a password key/QR code request to your email, then use a qr code verification and wait for code. After a few tries it was quite easy, but for the less tech saavy employees it was difficult. We understand the need to protect the data though. Review Source CS Carole S. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "Executive Assistant " September 18, 2025 5.0 I have had a great experience using it and have booked multiple things using it from flights to hotels and transportation Pros I like the profile page and all the detail you provide for the traveler from frequent traveler number and airline, TSA number etc and it is stored for future use Cons I don’t have anything I don’t like about it. I find it to be very user friendly and self explanatory Review Source KJ Katie J. Product Marketing Food Production Used the software for: 2+ years ### "Great Overall Expereince with Concur" May 12, 2025 5.0 overall experience of concur is very positive. Personally, I find the mobile version to be much more user friendly for submitting expense reports specifically. Pros My favorite aspect of the product is that the mobile application is convenient and easy to use. Cons At times, uploading receipts/finding uploaded receipts can been somewhat cumbersome. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.