# AutoShop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AutoShop the right Auto Repair solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/35810/AutoShop/reviews --- AutoShop 4.7 (108) [View alternatives](https://www.capterra.com/p/35810/AutoShop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AutoShop Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AZ Ahmed Z Auto Shop co-ownerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “It helps with invoicing, inventory tracking and customer details.“ March 5, 2025 AZ Ahmed Z Auto Shop co-ownerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “There is honestly nothing to dislike about AutoShop except that the user interface is too user-friendly that it looks almost out-dated.“ March 5, 2025 TB Temple B OwnerConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “Simple and efficient and gets the job done!“ April 16, 2025 KA Ken A Owner/CEOAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “The report options were limited and poor, in our opinion.“ May 9, 2022 KA Ken A Owner/CEOAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. “ May 9, 2022 GK Godwin Appiah K Mechanical engineerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It does not have enough space for repair write up.“ April 22, 2021 AL Alfazar L Call centerBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: 6-12 months. “All features are impactful product and services was nice highly recommended for everyone awesome service“ October 28, 2023 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use andro H. Used the software for: ### "Excellent Customer Support " February 15, 2017 5.0 This company is the best, could not do it without winworks.Great product been using mobile app as well as normal software Thank you for treating us with such great service. I would recommend this to any of my competition Review Source Response from Winworks Software March 6, 2017 Thank You for the nice words! Look forward to speaking with you again! KA Ken A. Owner/CEO Automotive Used the software for: 2+ years ### "Autoshop Software is a great first POS software." May 9, 2022 4.0 We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates. I still would recommend this software to any small shop based on my previous usage. Pros There are a few things that make this software stand out. One is the customer database IS YOURS and not shared without your permission. In our case, being a local, on site program was the best option. The program had many good features that helped in the day-to-day work and was basically a straight forward, usable program. Inventory system was a strong point. Cons The program screens come across as "dated". The report options were limited and poor, in our opinion. Program felt as though you were "falling behind the times". The more we grew and added to the software, the more "clunky" it began to feel in day-to-day operations. Other programs did not interface well or had limited success. Review Source DL Derek L. Owner Automotive Used the software for: 2+ years ### "Used to Be Excellent Software" November 19, 2018 1.0 Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The programming for this software is terrible and inept. DO NOT even consider buying this until they take concrete steps to fix the buggy and unstable underlying programming. I wasted thousands of dollars purchasing it with the intention that I could use it for many years in the future; I got 4 years out of it instead. Now, I get penalized for calling tech support to fix THEIR incompetence. Pros Up until the end of 2017, the software was excellent over almost 4 years of use. Work orders look decent and professional, scheduling is a breeze, job building is easy and time efficient, and the service recommendations and tracking was very intuitive. The accounting and labor reports are very helpful. It almost seemed too good to be true... and it was. Cons After putting it off for a couple months, I installed the Version 8 update in January of 2018. Ever since then, I have had the joy of talking to customer support an average of once a month, as Winworks finds ever more creative ways to crash. These usually accompany Windows updates, but sometimes it stops working or glitches just for fun. Tech support refuses to acknowledge any systematic problem, but offers no explanation as to why the software stops working every few weeks. On at least two occasions, I had to input data from paper backups because the databases failed catastrophically. The software is terribly, fatally unreliable. Every morning, it's a surprise whether or not the software will work as designed and as I paid for. In fact, I write this now in my spare time until the Texas tech support center opens at 9AM and I can start producing work orders again. Review Source Response from Winworks Software November 26, 2018 Sorry to hear about this customers experience with our software. We will do whatever we can to resolve the issue, although no specific issue is mentioned other than the programmers are inept and the software is unreliable? When we reviewed our log of calls for this user, we had documented an intermittent network connectivity issue with network hardware. This can cause a lot of software programs to fail when the network is unreliable. Perhaps this has STILL not been resolved? It's easy to blame the software and the software company when either hardware fails or a Windows update causes issues. I do appreciate their Pros comments regarding our software. We have attempted to reach out and will continue to do so to help in any way we can. Every user matters to us! AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 6-12 months ### "My experience tha i had" October 28, 2023 5.0 I was great that im with this business i learn how to grow my business here very great service highly recommended for everyone. Pros All features are impactful product and services was nice highly recommended for everyone awesome service Cons There is no missing it's almost perfect you will feel that you are belong to them and they will feel you that you have a value to them Review Source CF Corrie F. Owner Automotive Used the software for: Less than 6 months ### "We LOVE Rep!" February 25, 2019 5.0 I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable. Pros The best thing about this software is that we have Steve available to help us when we run into issues. He is the saving grace for us! Without him being so helpful, we would have probably changed systems. Cons The Form Layouts are terrible. They don't provide enough space for repair stories, they are configured weird, and some are missing things that the others have, but none so far have been comprehensive for everything we need. You have to search the vehicle FIRST before starting a work order. Reports are spotty & inaccurate. You find that specific things aren't popping up like our counter sales Freight Cost and some Misc 2 fees that don't print on the Accounting Full Details Rpt. Only one email for Invoicing, with multiple users/senders is frustrating when customers respond. You can't have multiple parts with the same part number, but it's not like they are UPC's, each vendor can make their own part number and some may overlap. Some parts counter, closed out invoices ON ACCOUNT, do not show up on the statements or the customer record. Can find in the system as closed out properly, but doesn't show up under the customer. So we have received checks from customers with no record in their file, and have to hunt in the system to find the WO that matches. The check chart doesn't always work (i.e. Not available/doesn't work) If the main computer is OFF, nobody can work. There is no specific area to record DEPOSITS on orders, so they get recorder as a payment instead of a deposit. This makes reconciling the day hard. There is no spot for SUBLET work. ESTIMATES do not have numbers on them, so when we work on our fleets, multiple ESTIMATES, no # to reference. Review Source AY Amy Y. Automotive Used the software for: Less than 6 months ### "Believe it or not, requesting a REFUND on this." July 29, 2016 1.0 This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes. The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect. 1. Connection to Carfax, so that a simple VIN will pull up car info 2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing 3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed 4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer 5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier 6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in. These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it. Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks. Pros Not cloud based Cons Everything above Review Source Response from Winworks Software January 5, 2018 Hello Amy, we are sorry for the experience you had with Winworks AutoShop. Your feedback helps us improve, thank you. Most of our customers participate in 3 one hour training calls with our experienced training staff to help customers get up to speed and using Winworks in the most effective way in their shop, but looking at your record you opted out of the training that we offered. We would still be happy to provide you with training so you can better understand Winworks AutoShop. If there is anything else that we can be of assistance, please let us know. 1-800-946-9675 or support@winworks.com- Our goal has and will always be to do everything we can so that our customers have a great experience with our software and our service. LB Lance B. President Used the software for: 2+ years ### "Excellent product and support always! " May 17, 2018 5.0 Pros I have been using WinWorks AutoShop for 20 years. I just replaced my computer server. My local IT person Who I used in the past was unable to do any of the setup. I called technical support and spoke to representative. He got the new computer up and working in a very short time. He even remembered how my system was set up from a conversation I believe happened over a year ago. It put my mind at ease knowing that the people at WinWorks have my back. The last couple days I have been very stressed out trying to figure out how I was going to get this system up and running. Once I talked to him, he made my life much easier. I know how to run a successful and profitable automotive repair shop. I don't know much about computer systems. I know that WinWorks has covered me on the computer side. Their software is easy to use and provides me with all the information I need to grow my business. I'm really glad that I took the time 20 years ago to really look at all the software programs that were available. I know for a fact that WinWorks was the right choice. I just wanted to thank everyone at WinWorks for everything they do to help me. I appreciate it more than you know. Sincerely, Lance Buick Auto Station Cons There is nothing I don't like about the software. Review Source KL Korrin L. Owner Automotive Used the software for: 2+ years ### "Exceptional Customer Service " June 4, 2019 5.0 Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed. It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance. Pros Usability. Cons Nothing to mention. Review Source Response from Winworks Software June 7, 2019 Thank you Korrin for your wonderful review! We are so pleased you received this level of care. This is our goal with every call to effectively communicate that we care about you, your business and find the most efficient way to keep you going. CM Chad M. Owner Automotive Used the software for: 2+ years ### "Worth It!" December 29, 2020 5.0 Inventory issues have been resolved with this program. Pros Customer service is wonderful, very helpful and polite staff. This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more. Cons Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program. Reason for choosing AutoShop Best Reviews. Review Source Response from Winworks Software January 6, 2021 Thank you Chad for your kind comments! It is truly a pleasure to serve successful business owners like yourself. We look forward to continuing to improve the Winworks AutoShop system. Thanks for the inspiriation! RG Rick G. Shop Manager Automotive Used the software for: 2+ years ### "18 Year customer" October 25, 2016 5.0 We have used Winworks Autoshop for 18+ years and have been very happy with the program. Creating work orders and estimates are very easy. It pulls info from Alldata and other labor guides for estimates that saves so much time not having to open and close multiple programs to transfer data manually. The work orders are very easy to read and understand for the customer. When a customer needs repair history or complains that their car is too expensive to maintain you can print them reports on exactly how much they spent year to year. We have found that is very helpful for them and us to sell future work. We are a worldpac speed dial customer as well and it makes it easy to keep inventory needs up to date. Creating standard tasks for the most common jobs we perform makes estimates and billing for those jobs as easy as clicking the mouse button several times. Then print. When we have had issues which are rare customer support has been helpful and takes care of the issue quickly. This is a very easy program to use and we highly recommend using it, We have used it for at least 18 years and cannot work without it. Pros very easy to use Cons Cannot think of any Review Source BM Becki M. Owner Used the software for: ### "Great Management Software" December 17, 2012 5.0 We have now been using Winworks for 5 years after already trying Alldata's management software. We looked at Mitchell but wasn't impressed. The thought of having to pay someone monthly for something that is not mine is not appealing. That is why I do not lease cars. But to each their own. We looked at RO Writer but the upfront expense was just too much. Besides a few bells & whistles Winworks is just as great. You will not be disappointed. Pros The fact that we own the software is why we went with Winworks. The cost is affordable. We tried AllData's management software for a year and had problems. Also the fact that we would never own it and would be paying monthly forever was unappealing. The fact that we could make payments was great. Julie in tech support is amazing. The other guys are great as well but Julie has been the one that I have connected with. I know of some shops that have never done an update and are using the system with no problems. We on the other hand pay for support and all updates. Worth every penny. The system is easy to use and integrates well with Quickbooks & WorldPac's speed dial. We use most of all of the features that are available, Cons There are some things I wish were more like RO Writer but again you pay for what you get. I have many friends whose shops have RO Writer and are very happy with it. The reason we did not go with it is because of the upfront cost. Like I said just a few things I wish Winworks had but I am satisfied. Just like having a Tahoe but wanting an Escalade. Review Source SL Sean L. Owner Automotive Used the software for: 2+ years ### "Technical Difficulties " March 20, 2017 5.0 So long story short, my all in one office computer decided last week it was time to quit. after being in a panic I removed the hard drive from that unit and called WinWorks tech support. within a matter of minutes, the tech support help desk got me up and running again on my laptop which was a great temporary workaround. Today the representative from tech support helped me get WinWorks software up and running on my new office computer, Best tech service around as far as I'm concerned. Pros Everything !!! Cons Nothing, Great Product Review Source Response from Winworks Software March 23, 2017 Thank you Sean for the kind words! We love having you apart of the Winworks family! RM RJ M. General Manager Automotive Used the software for: 2+ years ### "Outstanding Support. Never Have a problem getting a hold of them when needed." December 21, 2018 5.0 Great team to work with. Excellent support. Pros Ease of use is the great. Support team is friendly and easy to work with. Cons If there is a con it would be adding multiple job tasks packaged together. Review Source Response from Winworks Software December 24, 2018 Thanks RJ for a great review. We can add multiple job standard tasks together. The feature is called Linked Tasks. Any technician can connect to your computer and demonstrate the feature when you have time. Merry Christmas and Happy New Year to you and everyone at your shop! KS Katrina S. Owner-General Manager Automotive Used the software for: 2+ years ### "We have been using Winworks for over 20 years, George has always taken care of us!" July 19, 2017 5.0 Pros This is a very simple yet effective program that is easy to train new employees. The personal touch is key, when you call with a problem they do everything to help take care of it! George has always worked to make sure we get the most out of the program! Can't say enough! Cons I can't think of anything, all problems I've ever had George has adressed and helped adapt it to my needs. Review Source YH Yvonne H. Office Mgr Automotive Used the software for: 2+ years ### "Very helpful tech--happy to teach me changes." September 20, 2017 5.0 Pros I like the revised lookup screen. The availability to shuffle names and adjust columns. I also like the availability of the CARFAX. I also like being able to search a car or customer in several different ways. Cons I have never been a fan of the end of day report. To me the report should be one that you could actually post the books from. Review Source JP John P. VP Automotive Used the software for: 2+ years ### "Stoney Creek Automotive" June 29, 2016 5.0 Have been running with Winworks for about 8 years. Checked out many different programs before settling on Winworks software. I have never regretted the choice. They have been very helpful and have kept us running in short order when ever a problem has arisen. Pros Able to set up on a server for multiple terminals to use. Download directly into Quick Books . Review Source Response from Winworks Software June 29, 2016 Thanks for the feedback John! JB Jim B. Service Manager Used the software for: 2+ years ### "Very good user friendly product" August 30, 2017 5.0 Pros The software is good especially for basic computer users with limited skills,and the Tech support is top notch Cons Attempting to change some entries can be difficult to figure out,like if vin number is entered wrong,changing it will affect ability to keep it in same fleet or group of vehicles. Review Source Response from Winworks Software August 31, 2017 Thank You Jim! BH Brian H. Owner/ Manager Automotive Used the software for: 2+ years ### "Excellent Software very user friendly and have used this platform for over 10 years now its great!" September 5, 2017 5.0 It helps me run my Automotive Repair Business efficiently and effectively. Pros Very easy to use the most self explanatory system I have ever used, great enter face with other software products. Cons Some system malfunction that kicks me out of the software, however, they were always corrected by technical support. Review Source AS ANDREW S. OWNER Automotive Used the software for: 2+ years ### "USING FOR OVER 15 YEARS NOTHING BUT THE BEST" June 30, 2016 4.0 EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS INVENTORY TO ESTIMATES TO WORK ORDERS YOU CAN DO IT ALL. Pros FAST AND EFFICIENT Cons CANNOT OPEN PROGRAM ON MORE THAN 1 COMPUTER AT THIS TIME HAVE TROUBLE WRITING WORK ORDERS IN OFFICE WHEN PROGRAM IS OPEN UP IN THE SHOP. Review Source CR CLAY R. SERVOCE MANGER Automotive Used the software for: 2+ years ### "winwork " January 21, 2019 5.0 auto shop and its employees have been great to us over the last 20 years Pros I worked at dealers for 25 years before this shop. i like this program better than ADP or Reynolds and Reynolds Cons I HAVE NO PROBLEMS WQITH PROGRAM AT ALL Review Source Response from Winworks Software January 22, 2019 Thanks for the review Clay! MT MELODEE T. OFFICE MANAGER Automotive Used the software for: 2+ years ### "JAMES MOTOR WORKS" June 30, 2016 4.0 EFFICIENT, ANY PROBLEMS ARE SOLVED FROM YOUR HELPFUL TEAM. WE THOROUGHLY ENJOY SOME OTHER MEMBERS OF THE IT DEPARTMENT...THEY NOT ONLY HELP YOU-BUT GIVE YOU TIPS. DON'T KNOW WHAT WE WOULD DO WITHOUT THEM! Review Source RH Rick H. owner Used the software for: 2+ years ### "Always great to work with" January 2, 2018 5.0 Pros If there is an issue, its fixed very quick. Their team has always helped me to find a solution as quick as they can when I have needs. :) Review Source FR FRED R. OWNER Used the software for: 2+ years ### "I HAVE HAD THE WINWORKS SYTEM FOR A FEW YEARS NOW. VERY GLAD I HAVE IT." September 14, 2017 5.0 Pros THIS SYSTEM IS VERY USER FRIENDLY. YOU DO NOT HAVE TO RELY ON THE INTERNET FOR FUNCTION. VERY SELF CONTAINED. Review Source CG Courtney G. Office Manager/Owner Automotive Used the software for: 6-12 months ### "Saved Me SO Much Time" July 15, 2019 5.0 It has been great! No complaints. Thank you Pros It is easy to fix any issue I may have caused. Cons Not much not to like. It has been easy to use. Review Source Response from Winworks Software July 17, 2019 Thank you Courtney so much for your kind review. It is our pleasure to serve amazing customers like you! kF ken F. Owner Automotive Used the software for: 2+ years ### "Great Service" July 6, 2016 5.0 Wow, great help. This company is the best, could not do it without winworks. Thank you for treating us with such great service. Review Source Similar Products Featured