# Rezgo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rezgo the right Reservations solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/33729/Tour-Activity-Booking-System/reviews --- Rezgo 4.7 (64) [View alternatives](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rezgo Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RT Russ T CEO - Customer Experience OfficerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “At first we used their entire offering of what they offer to create a website that allows booking and a payment system to be attached just to get started.“ May 18, 2023 SG Shyla G OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the functionality and flexibility of the software; not to mention, the customer service is amazing also.“ November 20, 2023 CW Caroline W Event OperatorEntertainment, Self-employedUsed the software for: Less than 6 months. “Lovely person and so so available and good to reply, patient etc Could wax lyrical enough about how easy she made the transition to Rezgo for me (not the most tech savvy person).“ November 17, 2023 GD Gusti D Director of SalesLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “This accessibility makes it easy for customers to book on the go.“ September 21, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krystle M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty Good Option" December 19, 2024 4.0 Overall I thought Rezgo was easy to use, easy to add new trips to and manage. Pros I felt like Rezgo was easier for the administrator/company and posed some issues for the guests. Cons There seemed to always be issues with booking through Rezgo on the guest side of things. Review Source CW Caroline W. Event Operator Entertainment Used the software for: Less than 6 months ### "Good overall" November 17, 2023 4.0 Positive. I would reccomend it overall. And the feedback from the gate/entry point positive also. If my rate could be fixed at 2.49 percent going forward...after next year...id consider staying ! 🤣 Pros Working with \[sensitive content hidden\] was a pleasure. Lovely person and so so available and good to reply, patient etc Could wax lyrical enough about how easy she made the transition to Rezgo for me (not the most tech savvy person). \[sensitive content hidden\] for employee of the month 😂 Elsewhere i basically just liked that our system was online...i could acess everything on the System, see who had checked in etc. It was a needed move for us. Cons I would like 2 main things. 1. If the check in system was made compatible with Android...not everyone has an i phone/i pad...needed those working at the gate to have that device so it limits who is in a positionto do it...2. If there was a facility where customers could click onto their booking and edit /amend their date , it would make life alot easier for me as i can get very bogged down with admin - people constantly messaging trying to change a booking..as they book in advance and plans obviously change. I definitely think this would be a big bonus to event operators . They are the two main issues. There was also a thing at gate where q.r codes would not scan if people had a black b/g on their phone -thats minor really and possibly out of your control. Also it would ne great if tech support was availabilie at weekend as thats when ours and most events were on...but in fairness \[sensitive content hidden\] great to reply out of hours, when she didnt have to ..and not probably being paid to...but she was on leave for some of my event . Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezgo The percentage charge. Got a nice vibe of \[sensitive content hidden\] and \[sensitive content hidden\] at start. Nice girls and kind of relaxed like me. There was another company i spoke to aswell the name just wont come to me. Review Source Response from Rezgo November 21, 2023 Hi Caroline, Thank you for taking the time to submit a review! We're so glad to hear you've had such a positive experience, especially working with Stephanie. In terms of some of the frustrations you mentioned, I'm pleased to let you know that our check-in system is compatible with all devices by using the camera to scan the QR code, and customer editing is something we are discussing to be included soon. Our team would be happy to discuss this further with you. Thank you again! VR Verified Reviewer CEO, Co-Founder Used the software for: ### "Definitely not for the big leagues." October 7, 2014 1.0 This software is ok if you are a small business, but if you are planning on expanding in any way I don't recommend it. They recently changed over to a new platform and have been emailing us loads of emails saying a change is coming and that "there is nothing you need to specifically do". Then I wake up on Oct 1st and all the images on my website are down for a full day and we are not a small tour company. I asked them to pay the invoice to my programmers to fix the issues, 2 hours, and they said they wouldn't. I spoke to a rep there who said "You should have been responsible for these changes." I told him if he had alerted me properly I would have. They didn't really seem like they want additional business nor want to please their customers. Beyond that interface is subpar. There are much better Outsourced CRMs out there. Customization is very difficult and will cost you loads with your web designers. Their interface is tricky and filters don't allow you to easily track promo codes. It is also very difficult if you run a tour at varying times per day. Very easy to make mistakes and loose track of customers. If you are a small tour company maybe, but if you are planning to get larger I would look else where. Review Source Response from Rezgo October 15, 2014 Since you posted the same review on Capterra, I'll respond in a similar manner. I'm sorry that you were not satisfied with your customer service experience. We try very hard to provide the best possible customer support we can, but occasionally we fall short and when that happens, we take responsibility for our actions. That said, we expect that Rezgo members also take responsibility for their actions. These responsibilities are clearly stated in the Terms of Service that all Rezgo members, including yourself, agree to when they sign up and use the service. Your complaint regarding not being provided with adequate notice about the update is unfounded. We provided ample notice (over 9 months) of upcoming updates as well a generous 3 month beta period during which time you had ample time to become familiar with the new features and administrative updates and front-end changes. We posted these notices via email, on the website, our Facebook page, and on Twitter. We even recommended that you update your images in a blog post when the beta was released in July and again two weeks before the release was made. When you chose to call to complain about not being provided with ample notice and then insisted that we pay for your web developer to update the images, the support team provided you with the correct answer. Part of your responsibility as a Rezgo member is to maintain your content. You'll notice in the terms of service that we take responsibility for the technology and in exchange, you take responsibility for your content. Rezgo does not and never will manage your content for you. This is not something we have ever offered. When our support team transferred your call to someone who could properly address your request for reimbursement, but was unfortunately not able to answer your call, you called back and yelled at our support team. When our team was unable to satisfy your request on the phone, you chose to write negative reviews on these software sites instead of waiting for response. We don't condone or reward abusive behaviour towards our team and it won't be tolerated. For the record, we have honoured your request and credited the costs you incurred, as a sign of good will and nothing more. We did this not because we are responsible for your content but because it was an acknowledgement of your frustration with your customer service experience. Despite what you may feel, we take customer service seriously and we respect and appreciate the fact that you have chosen to use Rezgo. We don't force businesses to use our system and we don't claim that it is the best fit for everyone. If Rezgo is not a good fit for your business, you are certainly welcome to use a system that better suits your needs. JB Jamo B. Owner Manager Sports Used the software for: 2+ years ### "Rezgo is an excellent, easy, simple to use booking platform with amazing customer service and suppor" March 30, 2021 5.0 Amazing Pros We have been using Rezgo for many years and are extremely happy and satisfied with our choice of online booking platform. It is super simple to use, easy to learn and understand, easy to add new inventory, easy to set up Gift Cards which can be used for bookings, really simple to navigate and just a great system to use. If ever we are stuck with something, we send a support ticket in and the replies are always fast, efficient and answer the questions easily and simply so we can then get what we wanted done and they will assist if required. Their customer service is amazing. We run a single national Program with other providers and unfortunately are forced to use another booking platform which has been chosen by the administrators of this Program. We have stopped running this program now because the booking platform is so hard to use, is terrible and clunky and complicated and just highlights how lucky we are to be using Rezgo because of the superior, high quality and above all simple and easy to use features, system with excellent support. We cannot recommend Rezgo highly enough Cons It woud be nice to be able to simply offer a % discount code. Discounted price codes can be set up under rules but it is time consuming and doesnt allow a blanket % discount on a single or multiple inventory items Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) it is a terrible platform, complicated, poor support and just a terrible platform. WHile we have always used Rezgo, we had to use FH for a single national program through Surfing Australia and this is the platform they chose for this program and i have now stopped running this program, based heavily on hating having to use this platform and the time, energy and stress invovled in having to set up prorgams made it not viable to run these programs any more Review Source Response from Rezgo April 1, 2021 Hi Jamo, Thank you so much for your feedback! We work hard to provide quick and efficient support to our valued clients so it's great to hear you have had a positive experience. Our Rules feature allows you to set up discount codes by a % so we are happy to discuss this with you directly. Thank you again! AP Alberto P. Graphic Designer Entertainment Used the software for: 6-12 months ### "The Best Booking System" September 19, 2023 5.0 Everything has been perfect from the beginning, the management of all the tools is quick and easy. Pros The entire booking process is extremely simple to carry out, they do not charge a monthly fee and I'm able to control everything from anywhere. Cons Everything is excellent, although if I could improve something it would be to facilitate the customization of the booking platform and have the possibility of integrating it directly into the website. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[TripWorks](https://www.capterra.com/p/205144/TripWorks/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezgo The pricing was much better and they had the option to customize the reservation system. Review Source Response from Rezgo September 21, 2023 Thanks so much for your review! We're glad to hear that Rezgo is a great fit for your business. We strive to build a system that's flexible and customizable for every tour and activity business, so your feedback is really appreciated. Have you had a chance to talk with our customer success team about integrating Rezgo with your website? We have a few different integration options, so we'll be in touch to chat about what would work best for you. SG Shyla G. Owner Retail Used the software for: Less than 6 months ### "Top notch software and service" November 20, 2023 5.0 My overall experience with Rezgo was top tier. Pros I like the functionality and flexibility of the software; not to mention, the customer service is amazing also. My first contact was with a Sales Executive named \[sensitive content hidden\], he was amazing! \[sensitive content hidden\] ensured every question was answered, demonstrated action that I was unsure about, as well as ensured that I received the current promotion. Cons The company is closed on the weekends, so no demos are scheduled during this time. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) The customer-facing schedule did not offer what I was looking for. Review Source Response from Rezgo November 21, 2023 Hi Shyla, Thank you for taking the time to submit a review for us! We're so pleased to know that you're enjoying using Rezgo so far and that Porya has been so helpful in the process. We look forward to working with you! RL Roisin L. Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for Bike Hire" December 5, 2023 5.0 Rezgo just works well, and professional client support is always available. Pros I loved the assistance with setting up the account, and the ongoing client support is invaluable. Cons The first few days of setup were time consuming, but that's to be expected. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezgo The client has more control with Rezgo than with FareHarbor, which is owned by Booking.com. We already deal with booking.com in our accommodation business. Review Source Response from Rezgo December 18, 2023 Hi Roisin, Thank you for taking the time to submit your review. We're so pleased to know you've had a positive experience with Rezgo. We truly value our customer support team and love to hear our customers do too! RT Russ T. CEO - Customer Experience Officer Leisure, Travel & Tourism Used the software for: 2+ years ### "Pay As You Go" May 18, 2023 5.0 Great techs, management make excuses as to why they cant do what their customers. Pros Rezgo is really easy to help you get started. At first we used their entire offering of what they offer to create a website that allows booking and a payment system to be attached just to get started. Then We gradually developed our own website over a few years and now we just use the booking a payment side of Rezgo. The point is we had the choice at our own leisure. This is why we used Rezgo in the first place. The reason we stay with Rezgo is the service we get we we have a problem. We send an email, and we get a response to the problem. If the problem is a bit tricky, they'll often send us a custom video so we know how to do it ourselves. Cons This is easy. Currency in the potential customers currency. Everyone is doing this now. I only have two complaints, but this one would be the main one. Allowances for tiered pricing is the other one. We have found a work around, however, this could be better. Reason for choosing Rezgo The simple fact is, I pay when my customer uses the service. If I could find a sales company to work the same way... "Pay me when I get the customer" I'll be happy. Review Source Response from Rezgo May 19, 2023 Hi Russ, Thank you for taking the time to share your feedback and I'm happy to hear you've had a good experience from our support team. I will be glad to pass this along to them! I also appreciate your honesty in regards to features you would like to see. While we can't always integrate every client request, we want to make sure the system is working as well for you as it can, so our Customer Success team would be happy to discuss your needs and options further. Warmly, Jessica Bence Craig D. Director of Sales & Marketing Entertainment Used the software for: 2+ years ### "Transformational for the business" March 16, 2021 5.0 The trend for in-location activities has been towards direct bookings. Adding Rezgo to our website made our website the single largest source of bookings. Bookings made on our website increased YoY every month for 6+ years. Being able to serve customers with instant online confirmation is easy for them and us. Rezgo is always there for us when we need them. Means a lot to us. Pros Super-easy to integrate with the WordPress plugin. Connected to Viator, Expedia and GetYourGuide, which helps a great deal to not have to manage availability on so many websites. Easy for our customer service to adjust inventory, which is important to us because it can change quickly. Customers find it easy to use, as evidenced by online customer survey's we've conducted and the fact that in the 6+ years we've used it, I don't remember a single customer complaint about the process. Rezgo tech support is very responsive. Cons For our purposes, there are no cons. Rezgo offers more features than we use as a performance venue and not a tour operator, so many parts of it are a mystery to me, but that's my fault. Reason for choosing Rezgo Rezgo was first to market in Cambodia to be able to make payments to local banks. No other vendor could compare. More online booking providers can now process payments to Cambodia and we review periodically, but have found no reason to switch. Review Source Response from Rezgo March 18, 2021 Hi Craig, Thank you so much for taking the time to share your positive experiences. You are such a valued client we are so pleased that your web bookings have increased since using Rezgo! Joseph K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Everything I need to sell my tours on my site" March 29, 2017 5.0 We've been developing our blog about tours and activities in Hawaii for about eight months now. I've tried a few different combinations of booking and e-commerce plugins for our Wordpress site, but most were not functional. Other solutions required an upfront investment, but I wasn't confident that they would do everything I need them to. Our clients need to be able to from book a tour on a particular date, choose from adult and child rates, purchase add-ons like transportation, and pay for their activities easily. On the back-end, we need automated emails and tracking of all our sales. Rezgo provides all of this. I was a little hesitant to go with a commission based platform, but I realized that with this model Rezgo has an incentive to help me succeed. The complimentary co-branding really helps to provide consistency between my site and my Rezgo site. Pros Ease of use, fully integrated system for marketing and selling tours. Review Source LF Lauryn F. Used the software for: 2+ years ### "Very easy to navigate. " June 27, 2017 4.0 Pros I really like the layout of the website. Most of the website is clearly marked so there won't be too much confusion. Cons Even though the over all layout seems pretty thought out, I don't like the home page that much. After the last update, I found it somewhat difficult when it came to looking for the Bookings of the day. Review Source SB Shirley B. Tour Coordinator Hospitality Used the software for: 1-2 years ### "From Homalco Wildlife & Cultural Tours" February 25, 2021 5.0 Right now, Rezgo support is helping connect API to Viator. Pros I like that it's easy to navigate for booking tours. It's easy to run reports. It's easy to create new tour products and pricing tiers. Cons I wish it would automatically send out invoices to partners as soon as a customer checks in. Review Source Response from Rezgo March 3, 2021 Hi Shirley, Thank you for taking the time to share your comments with us! It's great to hear you've found the system easy to use. We are always working on new functionalities at Rezgo, so we are happy to discuss specific features that would be beneficial for your business. LS Liam S. MD Used the software for: ### "Rezgo 6 has nailed it!" October 15, 2014 5.0 Its always frightening when a software provider lets you know they a releasing a new update but Rezgo gave us over 9 months to prepare for the changes that were coming. I had 8 different clients to look after in the new update so the 3 months in Rezgo Beta was great to get everything in order for the launch date. We had a few issues in a beta and when the accounts went live but the sales and support team at Rezgo were worth the 5 stars I gave them on this review. Every issue we had was taken care of in less than 12 hours. The new Rezgo 6 is full of great new features and a pleasure to use and manage. My IT staff love it and we have generated over $20,000 in sales since Rezgo 6 has launched. Kind Regards, A very happy MD Liam Sinnott Ireland. Review Source Response from Rezgo October 15, 2014 Thank you very much Liam. After almost a year of development and a very intense release cycle, the team here really appreciates your kind words. You've certainly made our day! MB Mangirdas B. Founder, Director Used the software for: ### "our small tour company looks like big " March 17, 2015 5.0 Thanks to Rezgo for good reservation system, our company running adventures tours in India , India country is Incredible very attractive for the tourist but not attractive for the business, it can be very hard to manage the small things : guides, transport, hotel bookings, employees .... in past we taking bookings true e-mail what it cost us loosing so many costumers as we cannot afford to replay on time plus the time difference in world, as our clients from any country. So now i don't need to wary as can be done in few minutes wit rezgo booking system , plus we only pay for successful booking and we don't have to pay and save on high monthly fees from other booking systems . Thanks Rezgo and highly recommendable by www.gurujourneys.com Review Source Response from Rezgo April 13, 2015 Thank you Mangirdas. We try to do our best. All the best and let us know if there is anything we can do to help. DT David T. Owner Used the software for: Less than 6 months ### "Rezgo is a fantastic tool for listing your tours. The customer service is quick and very helpful" July 7, 2017 5.0 Pros Easy to set up your tours. The ability to adjust pricing for different time periods. The ability to control how many bookings can be made The customisation for your website offered by rezgo. Cons Customization does not extend to mobile responsive site. Can have people pay deposit but no follow up for full amount meaning you need to use other payment methods. Review Source TS Toni S. General Manager Used the software for: ### "...and most of all, IT JUST WORKS!" April 21, 2015 5.0 We are in our third year of business at SoCal Rafting and our third year with Rezgo. Business is up 300% this year over last, and thanks to the booking rules and inventory sharing we are growing smoothly. I can't tell you how important it is to be able to call and reach live support immediately if there is a problem or I make a mistake. These guys are here for us when we need them. But most of all, their system just works. Once everything is set up it doesn't break down. It just works and lets me spend my time on more important things. Review Source WD Wouter D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Awesome service and very easy to use!" November 15, 2016 5.0 The shop itself is very, very easy to use, and the products can be added quickly and without too much hassle. The support is great, I got an adjustment on the template to fit my own website and it looked perfect. Good job guys! Pros Easy to use Review Source MW Michelle W. Used the software for: ### "Rezgo is amazing!" February 1, 2011 5.0 I love using the Rezgo program. We use it to sell our show tickets. It makes it easy for vendors to connect with us and for us to connect with other vendors. Loading products is very easy and making changes is also very simple. The system looks great to our customers and our vendors love using it as well. Pros Easy to load products. Easy to schedule tours/dates. Easy to limit inventory and create rules for sales and specials. Review Source CK Chris K. Used the software for: ### "Just getting Started" July 16, 2015 4.0 We are just getting started with this system and so far everything has been great! Setting up the trips we do was a bit complicated, but once we talked to customer support we realized some better ways to accomplish our goals and setting everything up just right. I think this will ease the headache that is selling trips by the seat, Time will tell. Review Source LD Lawrence D. Used the software for: ### "Excellent Customer Support" October 12, 2016 4.0 I needed to co-brand my rezgo website with my company colours but I could not do it myself. I contacted rezgo support center and it was done for me within 24 hours. Now I have my company logo and footer information on my rezgo website. Review Source LF Lauryn F. Used the software for: ### "Very Organized" November 22, 2016 5.0 This software is so easy to use and everything is laid out very clearly. Review Source cT cecilia T. Manager Hospitality Used the software for: Less than 6 months ### "New horizons!" August 31, 2016 5.0 We are very happy to develop the Rezgo booking software in our website. It has given us the possibility to offer our products in a friendly and seamless way and has opened our options to take the company to new horizons. Pros The SEO for google. Cons you can not entirely customize it Review Source AM Alyson M. Board Member - IT consultant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Rezgo made our organization more efficient." July 27, 2023 5.0 Exceptional. I reviewed about 5 companies - some never have yet responded to my inquiry. Others didn't know their product well enough to provide a through demo. Rezgo stood out everywhere. Quick responses to inquiries and questions. Through product demos and top shelf customer support during and after implementation. Pros The whole booking process from start to finish is easy to set up and even easy for the end user. We can add customized fields for specific info needed for certain events. Cons The point of sale system works well - the only "wish" was there were more payment gateway options. Review Source Response from Rezgo August 15, 2023 Hi Alyson, Thank you very much for your review! We strive to help our customers save time and be more efficient, so we're so pleased to hear that Rezgo has achieved this for your business. In regards to payment gateways, our Customer Success team would be happy to discuss this further with you, to learn more about your needs. We appreciate you taking the time to share your feedback. Warmly, Jessica Bence KZ Kamil Z. Business Developer Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent option if you are starting or have a low volume reservations" September 24, 2023 4.0 Pros Easy integration into your current website although I have had problems using wordpress plugin and thus not used the wordpress plugin option afterwards. I absolutely love the pricing based on your sales rather than on monthly subscription. I also am enjoying the booking option set up but would welcome if I could separate the booking planner in more ways (different days with different timings). Cons Definitely I would love more OTA integration options . Reason for choosing Rezgo The pricing scheme Review Source Response from Rezgo September 27, 2023 Hi Kamil, Thanks for taking the time to share your feedback–we're happy to hear you're enjoying Rezgo. We work hard to ensure Rezgo is great for small businesses and those who are just starting out–and it will scale with you as your business grows, too! We appreciate you letting us know about your challenges with the WordPress plugin and available OTA integrations. Rezgo does have additional OTA connections available, so one of our Customer Success Managers will reach out to you directly to discuss them. RH Russell H. Surf Coach Sports Used the software for: 2+ years ### "Russell Hoffman - NORTH CALOUNDRA SURF SCHOOL" September 28, 2023 5.0 Simple for what it offers, easy to navigate and understand. User friendly. Pros user friendly interface, search engine friendly, secure Cons Membership management is very limited on Rezgo. Booking data is only stored for six months. Constructing programs where lessons can be bought in a bulk package is hard, keeping track of member records and ongoing attendance is very limited - we have to outsource other software to run programs, we like Rezgo for its search engine rankings. It would be great if Rezgo could have a membership platform for regular students undertaking an ongoing program, where we can keep track of attendance etc. Reason for choosing Rezgo We continue to use Rezgo as we are maintaining good conversion rates and search engine rankings. Review Source Response from Rezgo October 4, 2023 Hi Russell, Thanks for taking the time to submit a review. We appreciate your feedback and are glad to hear you've seen good search engine results! I'm also happy to let you know that booking data is stored beyond six months. A member of our Customer Success team will be in touch to show you where it can be found and how to adjust your archive settings to your preference. We'd also love to discuss your membership management needs and how Rezgo can help. Similar Products Featured