# ProSolutions Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProSolutions Software the right Spa solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32216/ProSolutions-Software/reviews --- ProSolutions Software 4.4 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProSolutions Software Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Perry G. Owner Computer Software Used the software for: 2+ years ### "Great Support makes for a great product" December 12, 2019 5.0 We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have. Pros The software does everything we need it to do for a salon with 20+ employees. Software is smooth, functional, and the support is the best we have seen. There is usually a wait, but mostly only 2 - 4 minutes and they answer the phone and solve our problem. their American based support is very knowledgeable and always eager to solve the issues we have, which is usually just operational, not faulty software but us adding pieces or moving or upgrading. Very rarely if ever do we have a system issues Cons The only issue is that it is a little behind the times in terms of graphics. It might be updated to be smoother, prettier, and flashier. Review Source Response from ProSolutions Software December 13, 2019 Thank you for the review, Perry! We strive to give our customers the best support in the industry! LW Leah W. Salon owner Cosmetics Used the software for: 1-2 years ### "Top notch salon software " February 19, 2020 5.0 I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole. They are 100% there to help your business grow. I’ve owned my salon 4 years. This is my 3rd and thank goodness my final software. Pros Easy to use and OUTSTANDING SUPPORT . I can’t say enough about the strength of the team of people behind this software. People create success. Without a solid team of people behind the software ...you are Just paying for a known software name and most likely massive software issues. A “name” won’t help your business grow. But people behind the software that care...now that will grow your business. Cons Very little. The app for stylist would be the room for growth. But they ARE working on it. This company always listens to ideas to improve. So i have incredible faith the app will rock ! Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing ProSolutions Software They had the easiest check out window , solid inventory control , functional and useful reports. But above all....good people behind the product. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Lack of support. Software failures. I would let them know i was having problems and they were never fixed. I would receive a million emails letting me know “work tickets were opened “ And then “closed” then “ tell us how we did “ Yet the problem never changed. Lots of talk , lots of cost ..no action Review Source Response from ProSolutions Software February 21, 2020 Thank you for the kind words, Leah! We love working hard for our clients and being your partner in success! DM Danielle M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Extremely Frustrated!" August 8, 2016 3.0 We have been using Prosolutions for 18 years. We waited with anticipation for Transcend as it was supposed to be amazing. Ever since we upgraded to Transcend (in Oct 2013 i believe) we have had nothing but problems. The tech support guys are helpful when they can be but unfortunately they are not able to fix the problems that we have. The most frustrating problem is that almost every single time we try to use a debit card for payment, and here in Canada that is how the majority of clients choose to pay, we have to process and swipe the card twice. It is declined the first time and we have to explain to our clients that it is not their card but our software. Very embarrassing! Vantiv has spoken to Prosolutions and told them the answer to the problem and it still has not been fixed. I have repeatedly tried to reach Stephen Wiggins by email and telephone with no reply so I am hoping this review will get someone's attention. Review Source Response from ProSolutions Software August 11, 2016 Thank you for the review Danielle. Vantiv recently corrected the problem in their new update which will be implemented into our software shortly. Unfortunately when they finally fixed the problem we were in the middle of a different development project but we are turning our resources over to this now. We understand your frustration and credited your account 5 months worth of your subscription. I can't thank you enough for your many many years of loyalty and I hope to make you a happy customer once again. Sincerely, Stephen Wiggins Joyce Marie P. Owner/Skin Care Therapist Cosmetics Used the software for: 2+ years ### "ProSolutions Software makes record keeping easy!" January 30, 2019 5.0 I do like to be able to run reports to see what services are the most popular. I also like seeing the amount of products I have sold per item. This tells me what is my most popular product. I have been very happy with the software. Pros I find having my client's skin care service and purchase history at my fingertips a huge asset! It enables me to be able to recommend additional treatments and new products easily. Cons I'm set up to send out birthday notifications but I believe they all go to Spam so my clients never acknowledge seeing the announcements with their birthday discounts. Review Source Response from ProSolutions Software January 31, 2019 Thanks for the review, Joyce! We're happy our client history feature works so well for you. Our marketing emails are marked as safe like other marketing email systems, but we'd be happy to look into any spam issues you may be experiencing. VR Verified Reviewer Business Owner Individual & Family Services Used the software for: 2+ years ### "The best salon/spa software" January 25, 2019 5.0 I've been using it for almost 20 years because of it's functions and customer support. I looked at and tried several different programs, but always went back to ProSolutions Software. One of the main reasons I rate this so high is customer support never makes you feel like your question is unimportant. They always make us feel like valued clients. Pros Ease of use, customer support is outstanding, features, expandable Cons I wish I knew how to utilize all of it's features Review Source Response from ProSolutions Software February 5, 2019 Thank you so much for the great review! We strive to make everyone feel important. If you'd like to learn more about our features, check out our free online classes at this link: prosolutionssoftware.com/course-sign-up Elissa E. Owner and hairstylist Computer Software Used the software for: 2+ years ### "Happy used the same program for 15 years " July 27, 2018 4.0 Pros We all understand and know how it works. Keeps it simple Cons It’s expensive for the few things we use it for. Review Source Response from ProSolutions Software August 7, 2018 Thanks for your review, Elissa! ProSolutions has a lot of features that can help you save time and make money. We offer free, live classes every week to help show you how to get more out of your software. Simply sign up on our website under the "education" tab or you can reach us by clicking the "support" button in your software if you'd like to learn more! VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive software " February 3, 2019 5.0 Pros This software does it all. I love that I can book clients on the go and have full access to all my files. Cons it can take time to figure out all the features. Review Source Response from ProSolutions Software February 7, 2019 Thanks for the great review! We're happy our software has all the features you need to be successful. Our team is working tirelessly to make our system even more intuitive in the future. VR Verified Reviewer President/Nail Tech Health, Wellness and Fitness Used the software for: 2+ years ### "Salon Software" January 9, 2019 4.0 We had this software for over 12 years. It was very consistent and never had a problem with crashing or any glitches at all! Online booking and many other features make this software a go to for salons and spas. Pros Tech support is amazing. Many detailed reports can be generated and the ease of booking appointments is a plus. Cons With all of the reports there are some very important reports that you cannot do. A few bumps in the road over the years. Review Source Response from ProSolutions Software January 10, 2019 Thank you for the great review! I wanted to make mention that on top of the over 300 pre-set reports that you can choose from, you also have the ability to generate your own personalized reports. Would you email support@prosolutionssoftware.com with that you're looking for so we can get you the necessary report? Thanks so much!!! VR Verified Reviewer Sales and Marketing Manager Consumer Services Used the software for: 2+ years ### "Tried others, this is my favorite!" November 30, 2018 4.0 Wonderful! I would use it again and highly recommend it! Pros The ease of use of this software is unmatched! The reporting functionality by far beats any other software I have used. You can find a report for almost anything you are looking for! Other software comes close, but I've not found another one that can provide me with the numbers and information I really need like Prosolutions. And their customer service is wonderful! Cons There really aren't any cons! The only thing I can say is that visually it could be more updated, meaning it looks like an early Mac computer. I realize how ridiculous that sounds but if I'm searching for a con, that would be it. Otherwise it's wonderful! Review Source VR Verified Reviewer Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Long Term Reliability" February 5, 2019 5.0 Great. Pros We have used Prosolutions for 15 years and every time we've researched an alternative, we have decided to stick with what we have. Their support people are reliable and stable over time, and our system works. Cons Some things can be more elegant and intuitive. Review Source Response from ProSolutions Software February 18, 2019 Thanks for the review! We pride ourselves on our support and professional services, it's what sets us apart from the competition. A more elegant design is coming soon! DP Dana P. operations manager Health, Wellness and Fitness Used the software for: 2+ years ### "overall good; I like flexibility of software." August 17, 2017 4.0 Pros client info management, graphic support , tech support, reports--including tech supports willingness to write code for customized reports, tools to increase sales, retention, PS's commitment to evolving software. Cons IS frequently buggy and I find out by happenstance, which makes me concerned about the accuracy of some aspects of the software and makes me feel uncomfortable about what other problems may be occurring that PS and/or myself are not catching. Review Source RD Robert D. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I like the live chat and automatic assistance with any problems that arrives" August 25, 2017 4.0 Sales and tax reports from keeping track of all sales and inventory along keeping track of employee hours and schedules. Pros Online Chat to assist with any situation. And able to logon to show you what to do if needed. Free Web training with Web live teacher from classes to set up software to training your employees on every part of the software like booking and sales. All in one software allows for inventory control, booking of appointments, sales and payroll along with every type of reports you could need. Able to set up Gift Cards and phone apps. Cons Slow resolutions on adapting software to meet our company needs. Employees say it takes a little bit too involved to book a client and complete a simple sale, especially when just learning the system or when you have several clients to check in. Review Source Response from ProSolutions Software August 7, 2018 Thanks for your review, Robert! We're glad our support team has been so responsive for you! Sorry to hear you're having some difficulty learning how to use the system, we take pride in making our point-of-sale and appointment screen easy to use for beginners. We do offer free, live classes every week that can get your staff up to speed in no time, simply click the "education" tab on our website to sign up! SB Sanam B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best Software for Spa/Salon " February 23, 2017 5.0 Excellent and endless features, complimentary online classes for users, online video tutorials, best customer service, no contracts, easy and simple. Definitely worth trying! Pros The simplicity, the multi-use features and now the Cloud feature. Cons setting different times for users on schedule, templates for campaigns, glitch on receipts when putting one hold and using a different feature another clients name pops up on account and switches without notification Review Source JS Jessica S. Owner Cosmetics Used the software for: 2+ years ### "Natural Nails" January 30, 2019 5.0 Pros Scheduling clients is fast easy and well organized Cons Proprietary credit card processor does not allow me to select who I want. Review Source Response from ProSolutions Software February 5, 2019 Thanks for the great review, Jessica! We're happy you love our appointment screen as much as we do. We do have several credit card options for our clients that have been recently added. Feel free to chat with sales or support on our website about our credit card processing options that may better suite your needs. AC Anjila C. Owner Used the software for: 2+ years ### "over all Pretty good.Sometimes a few little issues " August 21, 2017 4.0 Pros The Customer Details and records. Detail of history.Personal information and Notes. Cost per service history...Changes...A reminder of Changes ways to contact...Text.email. Cons Sometimes The Nonuser-friendly areas...Hard to find things again. Set up changes...Not always Easy to locate and Then Locate again. Review Source MK Mary K. Co-Owner/Manager Used the software for: 1-2 years ### "ProSolutions software review" March 20, 2017 2.0 My staff and I consistently find the program to be difficult to use and requiring an excessive amount of time to do simple tasks. We are currently now using Google for scheduling and looking to change our email system. Pros There are several different things available for tracking, etc. I do like the fact that one of your programmers can get into our system to correct problems. It's a shame that problems require that sort of intervention, on a regular basis. I do like charting in system for my patients/clients Cons Program is difficult to use and requires too much time to get work done. Review Source Response from ProSolutions Software March 21, 2017 Hi Mary, thank you for your review. It appears you and your staff could greatly benefit from our training classes. We offer them completely free of charge each week. The customers who attend these classes tend to be very happy with the software. We will be reaching out to you directly to sign you up. We look forward to speaking with you. Sincerely, Prosolutions Software KK Kelly K. Owner Used the software for: 2+ years ### "Once you know how to use it, it's easy " August 18, 2017 4.0 Pros I'm familiar with the product. Customer service is helpful, its easy when they log on and walk you through the problem . Like you can change colors Cons That your can't reschedule several appts at once, for the same client Each service has to be rescheduled one at a time Review Source BG BRADLEY G. OWNER Consumer Services Used the software for: 2+ years ### "Software review" January 30, 2019 5.0 none Pros ease of use ,,,quality of reports and ease of integration with QUICK books Cons the glitches every time they roll out a beta the lock ups are more frequent Review Source Response from ProSolutions Software February 5, 2019 Thanks for the great review, Bradley! We're happy ProSolutions is easy for you to use and provides the deep reporting we're known for. cE cris E. president Retail Used the software for: 2+ years ### "Transcend Review" February 5, 2019 5.0 Pros it is user friendly good customer service Cons I like almost everything wish when booking a client new, bumpable was an option. Review Source Response from ProSolutions Software February 18, 2019 Thanks for the review, Cris! We're glad we can provide you with great customer service. We'll let our development team know about your request! DF Davide F. owner Consumer Services Used the software for: 2+ years ### "excellent" August 21, 2017 4.0 Pros easy , effective in delivering info and processing guests through. I like the marketing options available Cons issues with reward programs when renewing the membership, or the lack of remaider that a guest needs to renew Review Source JD John D. Owner Retail Used the software for: 1-2 years ### "Frustrated power user" March 7, 2017 3.0 Software has many good features. On-line booking. On-line gift certificates. But, there are some really helpful things it does not do. When I ask on-line support about it, they say it's a great idea and they'll think about it for the next release. Pros It's quite flexible in application - very granular Cons The glitches. When running reports, I'll often get a travel ticket from 2007 when I'm simply changing the dates on a report Review Source LB Leslie B. Owner / nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Great review" February 22, 2017 5.0 It's been great especially starting out on our first business venture. Would like to have a local representative to actually come and show us more options. Overall we are very happy! Cons No local rep.... need more social media , eblast help Review Source YH Yolanda H. Owner Cosmetics Used the software for: 2+ years ### "Studio Y salon review " March 20, 2017 4.0 I've used prosolutions for many many years so I know the software well. I wish it wasn't as pricy as it is. It works well with all the reports and functions. Pros Efficiency Cons Too expensive Review Source BH Bethany H. manager Cosmetics Used the software for: 1-2 years ### "It's pretty good software. I use it every week." August 21, 2017 4.0 Tax season benefits for sure. Pros I like the versatility of the software. It has many features that I can utilize. Especially come tax season. Cons I don't care for the price. I think it's priced a little high for what you get but I rely on it now so I don't have a choice. Review Source MJ Melissa J. Owner Used the software for: ### "Expected better" June 11, 2014 2.0 My friend and I bought a salon in February that came with this program. The former owners never used online booking but it was offered through pro solutions. The first month we didn't have it because there were a million steps involved. No problem, there will be an update in about a week that will eliminate those steps. Perfect. A month later the update was available. Still not working. Basically 4.5 months later of back and forth having to keep asking them what's going on, nobody knows why it's not working for us, must be something we did (?!) no calls apologizing for the hassle, and no discount on the $99 we pay every month. Very frustrating. Everything else works alright, I wouldn't say it's super easy to use but its ok. We're currently looking into another program because 'alright' just doesn't cut it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.