--- title: "Constant Contact Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Constant Contact the right Email Marketing solution for you? Explore 2953 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/31898/Constant-Contact/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Constant Contact 4.3 (2953) [View alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Reviews of Constant Contact Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “It is a robust tool that allows me to maintain a regular, secure connection with my community in compliance with regulations, lifting a heavy administrative burden off my shoulders.“ June 8, 2026 AF Avery F Artist and Tour ManagerArts and Crafts, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, the advanced automation options (complex behavioral scenarios) remain a bit more limited and less flexible than what other specialized marketing automation platforms offer.“ June 8, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most is that I can quickly create and manage recurring communications. Since I send emails weekly, being able to duplicate or reuse campaigns saves a lot of time and keeps the process simple.“ April 26, 2026 BK Brad K Gigawatt AI - Founder and Executive ChairmanInformation Services, 11 - 50 employeesUsed the software for: 1-2 years. “The monthly cost grows exponentially as the contact database expands, which represents a heavy financial burden for a growing business.“ July 5, 2026 DM Doug M Director of Audio Visual and ITReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “One area I would like to see improved is the flexibility of the design templates. While the existing templates are useful, more customization options and a broader variety of layouts would make it easier to create emails that feel more unique and tailored to different groups or purposes.“ April 26, 2026 JB Jeanette B Development AssociateNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Drafting and designing emails can be challenging at times depending on the content you're adding, such as multiple pictures.“ October 22, 2025 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform offers intuitive tools, helpful templates, and reliable delivery, making it simple to stay connected with audiences and track engagement.“ May 6, 2026 SM Sherry M Executive ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The cons of using Constant Contact included difficulty in creating the emails - the system was not easy to work with. “ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2953 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bob F. CEO Research Used the software for: 1-2 years ### "The pros and cons of using Constant Contact" September 20, 2026 4.0 My overall experience with Constant Contact was positive. The platform is easy to learn and makes it simple to create and manage professional email campaigns, organize contacts, and monitor campaign performance. The templates and reporting tools are useful, although some advanced features and customization options can feel limited. Overall, it is a practical and user-friendly solution for businesses that want straightforward email marketing without a steep learning curve. Pros I liked Constant Contact most for its ease of use and straightforward email marketing tools. It makes creating professional-looking campaigns, managing contact lists, and tracking results relatively simple, even without much technical experience. Cons The main thing I liked least about Constant Contact was that some of the more advanced features can feel limited or require a higher-priced plan. The interface is generally easy to use, but certain customization options and automation tools could be more flexible for users with more complex marketing needs. Review Source Response from Constant Contact October 12, 2026 Thanks for the thoughtful review, Bob. We’re glad Constant Contact makes it simple to build professional campaigns, manage your contacts, and track results without a steep learning curve. We understand that as your marketing gets more complex, you want automation and customization tools that can keep up, and we appreciate you letting us know where things feel limited. If you’d like to share more about what you’re trying to do, we’d love to hear it and help you find the right fit. cF christopher F. Brand Strategy Lead Marketing and Advertising Used the software for: Less than 6 months ### "Constant Contact has been a solid weekly tool" August 23, 2026 4.0 Over the past several months I have used Constant Contact for assigning a follow-up so it does not live in someone's inbox. This is how the tool behaves for us right now, not how a demo looked. Monday pipeline reviews now take half an hour instead of rebuilding status from email. Activity reminders are simple, which is why people actually close them instead of ignoring another notification. For a team our size it has been a clear yes, and we are staying on it. Pros Thanks to Constant Contact, logging every first conversation the same day it happens has become much smoother. Having all contact history in one place means handoffs no longer start with “who talked to them last?” Monday pipeline reviews now take just half an hour instead of piecing together status from emails. Simple activity reminders make it easy for people to close them rather than ignore yet another notification. Cons I would not stretch to invent a weakness. Constant Contact has been working well for our size of team. Review Source Response from Constant Contact August 24, 2026 Thanks for taking the time to write this, Christopher. Hearing that your Monday pipeline reviews dropped to half an hour, and that follow-ups no longer disappear into someone's inbox, is the kind of real-world result we want the tool to deliver. Since your experience is four stars and not five, we'd like to know what would close that gap for your team. Reach out anytime and tell us what would make the weekly workflow even smoother. Marc R. Digital Media Specialist Education Management Used the software for: Less than 6 months ### "A formidable organization tool" May 15, 2026 3.0 My overall experience with Constant Contact has been positive, particularly for its ease of use and consistency in managing email communications. It’s a dependable platform that allows you to quickly create, schedule, and distribute professional-looking emails, making it especially effective for newsletters, event promotion, and routine organizational updates. The interface is intuitive, which helps streamline workflow and reduces the learning curve for users who may not have extensive experience with email marketing tools. Pros What I liked most about Constant Contact is its simplicity and reliability for email marketing. The platform makes it easy to build, schedule, and send professional-looking emails without needing extensive technical knowledge. The drag-and-drop editor is straightforward, and the templates provide a strong starting point, which helps streamline the content creation process. Cons What I liked least about Constant Contact is that it can feel somewhat limited in terms of advanced customization and automation. While the platform is great for straightforward email campaigns, it doesn’t offer the same level of flexibility or sophistication you’d find in more robust marketing automation tools. Things like complex workflows, deeper personalization, or behavioral triggers can be harder to execute. Review Source Response from Constant Contact May 18, 2026 Thank you for your review, Marc! We are glad our email templates and editor streamline your campaigns, and we appreciate the feedback on our customization and automation options. We'll pass your suggestions along to our development team for consideration in future platform updates. Bianca S. Assistant Director of Conferences and Events Events Services Used the software for: 2+ years ### "Constant contacts makes email communication easy" August 4, 2026 4.0 Overall, good platform. It made campaigns easy and a great place to segment your communication and subscribers. Pros I used constant contact a newsletter and direct email ad campaigns. I liked on how could create segmented subscribers for each campaign. Our campaigns were donor, partner, and alumni related. I like the structure and design of the newsletter and ad templates. I liked the preview view so you know how it would appear to subscribers. For a beginning like me, constant contacts was easybto grasp and understand. If i had trouble, i would simply search for tutorials or reach to constant contacts for support. Also the newsletters and email ads were mobile friendly! Cons What i liked least of constant contact was the price. It was more expensive than the other software. Reason for choosing Constant Contact Looking for a more polish and professional platform Review Source Response from Constant Contact August 7, 2026 Thanks for the review, Bianca! It's great to hear that campaigns and subscriber segmentation were smooth for you. We're always working to make the platform even easier to use, so if there's anything that would take your experience from good to great, we'd love to hear it. Feel free to reach out anytime with ideas or feedback. DF David F. IT Director Renewables & Environment Used the software for: 2+ years ### "Solid email & contact tool for running multiple small businesses + church IT" August 20, 2026 5.0 It’s been reliable for keeping client and member communications organized across four very different operations (tree service, electrical, spa, and church). Contact management and email tools are straightforward, deliverability has been good, and it handles the day-to-day without drama. Works well for someone juggling multiple small businesses and church IT. Pros I run a tree service, electrical work, a spa, and handle IT for our church. Being able to keep all the different lists clean, segmented, and easy to email from one place is the biggest win. Templates are solid and the email organization tools save a lot of time. Cons more advanced automation features feel locked behind higher plans. Nothing deal-breaking, just something to watch as you grow. Review Source Response from Constant Contact August 24, 2026 Thanks for your 5-star review, David! Running a tree service, an electrical business, a spa, and a church through one platform is no small thing, so hearing that contact management and deliverability hold up across all four is great to read. We'll keep building Constant Contact to handle the day to day without drama, and we're glad it's helping you keep every audience straight. AP Anaïs P. Content creator and Community Manager Management Consulting Used the software for: 2+ years ### "Email marketing" August 31, 2026 5.0 Pros The drag-and-drop editor lets me build an email campaign without having to write any HTML code. I can start with a template, replace the content, change the visual elements and get the campaign ready without needing a developer. Cons As the contact list grows, the cost becomes something I pay more attention to. For a small list, it can be quite reasonable, but businesses with a large contact database should definitely compare the pricing carefully with other email marketing platforms. Review Source Response from Constant Contact September 4, 2026 Thank you, Anaïs! It's great to hear the drag-and-drop editor is making campaign building so much easier; no code, no developer, just a template and your own ideas coming to life. That kind of speed and independence is exactly what we're going for. Here's to many more campaigns built exactly the way you want them! LM Lilyana M. Planning and Sustainability Professional Human Resources Used the software for: 2+ years ### "My practical tool for communication" September 6, 2026 5.0 Pros Easy-to-use email campaign builder, useful templates, simple contact management, practical scheduling options, helpful reporting and analytics, saves me time when preparing email communications. Cons Some advanced features are limited to higher plans, customization can sometimes feel restrictive, pricing can increase as my contact list grows, and managing a large number of campaigns can become time-consuming. Review Source Response from Constant Contact September 14, 2026 Thanks for your review, Lilyana! It's great to hear the campaign builder, templates, and reporting are working together to save you time on your email communications. We're glad Constant Contact fits so smoothly into your routine, and we're looking forward to supporting you as your marketing grows. LH Leon H. IT Helpdesk Agent Information Technology and Services Used the software for: 2+ years ### "Easy contact your customers" August 10, 2026 4.0 I can sincerely say that my experience to date has dependably been extremely positive. I handle the promoting for an electrical contractual worker and our center as far as email showcasing is client maintenance. Pros In the wake of investigating a few email advertising organizations, we ran with Constant Contact since we felt they conveyed more to the table than some of their competitors Cons It does what it says it does. Individuals here whine about the powerlessness to converse with them, however in the event that any talking were essential, the item would lose. Review Source Response from Constant Contact August 18, 2026 Thanks for taking the time to share this, Leon. It's good to know Constant Contact has been dependable for you and the contracting side of the business. We also noticed the fifth star is still up for grabs, so if there's something that would make your day to day easier, we'd like to hear it. Reach out anytime and we'll take a look. VR Verified Reviewer Marketing, Events and Communications Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use for email newsletters " September 8, 2026 5.0 I use Constant Contact on a weekly basis to send out an email newsletter to about 1,200 email addresses. Every week I use the same template but delete images and articles and add new ones as necessary. Pros I like how easy it is to create newsletters either from scratch or a previously used template. I also really like the drag and drop approach to building the newsletter. I also like that there is a native tie-in to Canva, so you can edit images or graphics with Canva when using them in your newsletter. I also love the ability to track clicks. Cons Sometimes, when building the newsletter, the blocks will snap to the wrong part of the newsletter. Fixing this is pretty easy, but it can be frustrating when trying to drag a box from the bottom all the way to the top and it snaps to the wrong position. Review Source Response from Constant Contact September 14, 2026 Thanks so much for sharing this! It's great to hear that the same template keeps working week after week for your 1,200-person newsletter, since swapping in new images and articles as you go is exactly the kind of flexibility we want you to have. Here's to many more newsletters ahead! AB Amya B. Administrative Assistant Music Used the software for: 1-2 years ### "Constant Contact is Effective " September 20, 2026 5.0 My overall experience with constant contact has been while and overall I use it daily with no complaints Pros Constant contact is very easy to use which makes the job feel like less work which leaves me more time to complete other tasks Cons Customer support is very decent. Could be better. I wish they had more live agents than ai chat boxes. Review Source Response from Constant Contact October 12, 2026 Thanks so much for the 5-star review, Amya! We’re glad Constant Contact makes your daily work feel lighter and frees up time for everything else on your plate. We also hear you on wanting more time with live agents, and that feedback helps as we look for ways to make getting help even easier. AH Ashley H. Marketing Coordinator Publishing Used the software for: 2+ years ### "Constant Contact is Good Value for the Price" July 6, 2026 4.0 Overall, Constant Contact does a pretty good job for what we need it to as a small non-profit. It has definitely been worthwhile to keep around and very useful for keeping our members/donors/community members informed of organizational happenings. It also has good connectivity with other apps for forms, etc. Pros Working as a part-time marketing coordinator for a non-profit, Constant Contact seems to provide the most value for the money. It keeps our lists organized and is easy to use in terms of quickly sending out emails. Cons The actual email builder seems a bit clunky in terms of being able to quickly design a nice email. I generally find myself designing the email in Canva and importing the image, but then there is limited functionality with creating links, buttons, and form items. Review Source Response from Constant Contact July 9, 2026 Thanks, Ashley! It means a lot to hear Constant Contact's helping you keep your non-profit's members and donors in the loop, and that the list management and app connections are pulling their weight for a small team. We hear you on the email builder feeling clunky when you're trying to move quickly, especially around links, buttons, and form elements after importing a design, and that's valuable feedback to help our product team improve the experience. If you ever want tips on getting more out of the builder in the meantime, check out our blog or community page for helpful tips and tricks. Bella C. Client Services Director Online Media Used the software for: 1-2 years ### "Way to strengthen client relationships" June 26, 2026 4.0 My experience has been good. It has really helped in strengthening our client relationships through a consistent and well-thought-out communication process. It is accessible for both my team and client-facing teams. Although I would appreciate the addition of more advanced features, for now, it is working well. Pros Constant Contact has helped us maintain communication with our clients via targeted campaigns. I mostly use its email templates, which save me much of my time and keep a professional approach. One of the great factors is that we can have open rates and click-through metrics, which ultimately help us refine our engagement strategy. Cons While running multiple campaigns, it does get complicated. Sometimes I feel a lack of personalization options in email templates. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient Tool For Email Management With Some UI Changes Needed" July 23, 2026 5.0 Constant Contact has been a great tool for communication and marketing management for organizations of all kinds. It is easy for customers to sign up and for email organizers to share their newsletters in case someone misses an email or can't see it in their inbox. Pros I like how it is easy to subscribe to email messages and unsubscribe. They also send email confirmations if you want to unsubscribe just to confirm it was you. It is also very easy to embed the message onto webpages and share a link for others to view it. Cons Their UI design is very outdated and the graphics don't look very pretty. Additionally, this tool doesn't offer the option to add a background to newsletters, which is pretty standard today. Review Source Response from Constant Contact July 28, 2026 Thanks for your feedback, Jesse. Making subscribe and unsubscribe simple, with confirmations built in, and easy embedding for sharing newsletters beyond the inbox is exactly what we want communication management to feel like. The UI refresh and newsletter background options are fair asks, and worth flagging to the product team as we keep modernizing the design. SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "Constant Contact at ECL’s Email Marketing " September 9, 2025 4.0 My four years experience with Constant Contact has been fruitful especially when creating targeted promotional campaigns. Pros It is easy to use Constant Contact to create, customize and send professional-looking emails to customers and prospects. Automation features in Constant Contact saves time and streamline email marketing processes via aspects such as autoresponders. Cons Constant Contact pricing is high, especially when looking to use advanced features on premium tiers. Review Source BT Beatriz T. Administrative Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Constant Contact=Productivity" October 17, 2025 5.0 I absolutely love it; the ease of customers reaching us directly is a big plus in this business, no need to worry about competition. Customer service is fast Pros Email engagement is fast and very productive to use. The ease of customers reaching out directly to (1) business registered with Constant Contact is a PLUS Cons Occasionally, emails are sent to spam. We are working on getting our settings accurate, so those vital time-sensitive messages get to us FAST. Review Source Response from Constant Contact November 18, 2025 Hello Beatriz, thank you for the 5-star review! We are glad to hear that our fast engagement and direct customer reach are a huge plus for your business. We hear your concern about emails going to spam. Remember that strong email authentication is crucial for fast delivery, and our Support Team and Knowledge Base are ready to help you optimize your settings if you need further assistance. Amber M. Owner Graphic Design Used the software for: 1-2 years ### "Great Tool for Communication!" March 23, 2026 5.0 Constant Contact was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros Constant Contact is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons Constant Contact has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review Source Response from Constant Contact March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! RS Renee S. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Like but don't like" February 16, 2026 3.0 Pros I really like the ability to send mass emails out using Constant Contact. And being able to copy previous campaigns to use as a template. Cons What I like least about Constant Contact is that you are charged according to how many emails and/or contacts you have stored in their program ... whether they are all used or not. Review Source Response from Constant Contact February 22, 2026 Renee, thank you for taking the time to leave a review and for your feedback on our pricing structure. We'll pass that along to the appropriate team to ensure that future updates to our pricing will meet the needs of our customers. MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Constant Contact is GREAT" March 9, 2026 5.0 we've been using CC for at least 10 years, maybe more. In my usage of the product, i have thought it was easy to use, fairly intuitive and user friendly Pros Constant Contact allows us to design interesting and beautiful emails for our donors and allows us to easily communicate effectively with them. Cons it would be nice if when we connect our CRM to it that it wouldn't create new contacts that we then have to merge with existing accounts Review Source Response from Constant Contact March 11, 2026 Thank you for taking the time to leave a review, Malissa! We're humbled to be your trusted marketing partner for over a decade and we look forward to helping you deliver marketing campaigns for years to come. RJ Rashaad J. Junior A and R Associate Arts and Crafts Used the software for: 2+ years ### "Constant Contact" May 13, 2026 5.0 Constant Contact is a good solution for managing email campaigns in a simple and fast way. I found it useful for staying connected with an audience and sharing information in a more professional way. Pros The templates available make it easy to create clean-looking emails without needing any special technical skills. The analytics are also useful for getting a better idea of what works with the audience and adjusting certain content. Cons Even though the platform is easy to use, the cost can increase pretty quickly depending on the size of the contact list. Review Source Response from Constant Contact May 18, 2026 Thank you for your 5-star review, Rashaad! KQ Kathleen Q. Owner and teacher Recreational Facilities and Services Used the software for: 2+ years ### "Love Constant Contact" November 14, 2025 5.0 I've been using it for 14 years and will absolutely stay with it. Periodically, things change/upgrade but it really doesn't take much effort to understand the changes. Pros The ease of creating a flyer. The process is clean and to me user friendly. If I don't understand something, customer service is great! Cons It doesn't coordinate with other software of its kind. I can't receive a flyer from, for instance, Mail Chimp, I can't simply use the info intact to make a flyer. Review Source Response from Constant Contact November 18, 2025 Thank you for taking the time to leave a review, Kathleen. We appreciate your kind words, especially from a long-time user like yourself! Thank you for being a loyal customer for 14 years, we look forward to supporting you and your business for decades to come. VC Valerie C. Marketing Manager Entertainment Used the software for: 1-2 years ### "Not My Fave Email System" April 29, 2026 3.0 It was very mixed. It was generally fine, but it was not the cleanest system to use. If you're looking for an affordable option, but do not require a lot of branding or robust marketing needs, this should be fine for smaller businesses. Pros It's affordable and fairly easy to use in building email campaigns and managing assets. Scheduling emails was also a breeze. Cons Emails look very clunky and do not appear as clean or as responsive as they should. I had many instances where I'd build an email, test it, everything looked great, but once deployed, it would have odd errors in the template, e.g. broken images that weren't inserted or placed there to begin with. Review Source Response from Constant Contact May 5, 2026 Thanks for your detailed review and valuable feedback, Valerie! Mittal B. Recruiter Information Technology and Services Used the software for: I used a free trial ### "Strong email deliverability" July 21, 2026 5.0 Ease of Use: High marks for accessibility. Setting up list segments, creating a basic template, and scheduling broadcasts takes very little time. Pros Constant Contact empowers small businesses with easy-to-use marketing tools. Its strong customer focus, collaborative culture, and commitment to innovation make it a company I'm excited to work for. Cons Pricing Escalation Limited Free trial Basic Automation Workflows: The visual automation builder is fairly limited compared to modern marketing hubs. Review Source Response from Constant Contact July 22, 2026 Thanks for your 5-star review and valuable feedback, Mittal! JP Jason P. Development Director Environmental Services Used the software for: 1-2 years ### "A great CRM for Nonprofits!" March 25, 2026 5.0 I give it 5 stars for the overall experience. I rarely have any issues when I use it to add contacts or send emails. Pros I really enjoy how user-friendly it is and that multiple people on my team can add and edit emails without a lot of training. I also enjoy that it integrates with Donor Perfect Cons Sometimes adding multimedia can be a little burdensome with the formatting. For example, I'll add an image, but not be able to resize or move it where I want. Review Source Response from Constant Contact April 8, 2026 Thank you for your 5-star review, Jason! HB Holly B. Real estate agent Real Estate Used the software for: 1-2 years ### "Draft those Marketing materials and newsletter " March 24, 2026 3.0 It was good once i got comfortable using it to create my marketing materials like open house fliers. Pros It can send out newsletters, marketing materials, and emails to your contacts. It has a built in crm which allows you to add new clients to your database Cons It has an outdated template appearance which is not very customizable. It lists only a few templates to choose from. Review Source Response from Constant Contact April 8, 2026 Thank you for taking the time to leave a review, Holly. We appreciate your feedback and will provide it to our product team to bring improvements to future Constant Contact updates. CJ Céline J. Content Manager Consumer Services Used the software for: 6-12 months ### "My Review for Constant Contact " June 23, 2026 4.0 Pros Constant contact has easy to use mean its learning curve isn't steep. Its interface is also very clear. I also really appreciate the responsiveness of its customer service. Cons Its price is high compared to other software like Brevo and Mailchimp for almost the same contact lists. Review Source Response from Constant Contact June 29, 2026 Thanks for your review, Céline! We appreciate your 4-star rating and helpful feedback; we love to hear that our tools have been easy-to-use. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.