# SERVTRAC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SERVTRAC Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more. Source: https://www.capterra.com/p/30215/SERVTRAC --- # SERVTRAC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SERVTRAC ## What is SERVTRAC? SERVTRAC manages field service processes for commercial equipment manufacturers, distributors and independent service contractors, including call center administration, technician scheduling and dispatch, order processing, inventory control, warranty/contract management andback-office systems integration. SERVTRAC will help improve response times, service parts availability, mean-time between failure ratios, and first call completion ratios. ## What is SERVTRAC used for? [Electrical Contractor](https://www.capterra.com/electrical-contractor-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15000 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SERVTRAC alternatives Highest Rated [4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Reports Alter the layout and content of reports SERVTRAC 32 features Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Manage sending personnel and resources to a site as needed Digitally sign online documents System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Generate quotes or estimates for customers Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.5 (10) Basic $15,000 One Time Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(5) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GK Greta K. Volunteer Non-Profit Organization Management ### "Useful Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 4, 2019 Pros It's pretty intuitive. Good customer support. Cons Wish it could also work as a donor database. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Joseph D. Administration / Finance Manager Food & Beverages ### "SERVTRAC is designed for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2016 We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years. Pros SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold. Cons N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Peter B. Vice President Facilities Services ### "Servtrac Review - Bach Bros. Hobart" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2016 Servtrac has been a tremendous tool for Bach Bros is helping us streamline our Dispatch and technician workload. The value to us in shortening the lag time between job completion and invoicing alone has made this a worthwhile investment for us. Pros Concise and accurate. Keeps our inventories correct. Cons Several areas where "operator error" can rear its ugly head if the user is not well trained...wish there was a more "error proof" way of preventing the technician from going over the customers set NTE dollar amount. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG John G. President Facilities Services ### "Servtrac review-FW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2016 After making the decision to go with Servtrac I was surprised how quickly and smoothly we transitioned to the product. Service dispatch and the techs proceeded with very few "hiccups". Biggest impact is how much quicker our invoicing is going out to the customers which helps cash flow. The techs have so much more service history at their finger tips without having to call into the office and getting someone else involved. I've had comments from several customers recognizing that we are investing in technology to help improve service. Pros Improved invoice time. Techs are not calling in near as much. Parts ordering improved and inventory better controlled. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Mark N. President Facilities Services ### "Integration of ServTrac Software thru Mobile Devices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2016 ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing. Pros ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team. Cons Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GF Gene F. Owner Facilities Services ### "Grand Island Hobart" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2016 Going mobile with this software makes every aspect of service easier and more efficient. From scheduling, dispatching, enormous information availability of customer, equipment, and service history, along with parts availability, has reduced calls from technicians. Processing accuracy is greatly improved due to elimination of hand written paperwork along with faster invoicing time from completion. It is very versatile for a variety of applications. It is an exception to the norm now to use paper tickets. Pros It is a complete package with great support. Cons It spoils you until you are in a location with spotty wireless access. As always, we want it to do a few more things yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Rick L. VP Facilities Services ### "Mobile Service Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2016 After reviewing other mobile service platforms we decided on Servtrac. The fact that the hardware integrated well and was built for field conditions all led to our purchase. Pros Ease of training and ability to work offline Cons The software does what it is supposed to do so it is hard to fault anything there. Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL James L. Owner Facilities Services ### "SERVTRAC Mobile Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2016 We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores. Pros The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features. Cons Once everyone was trained on the software, it has been performing exactly how I hoped it would. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR David R. Account Representative Facilities Services ### "Tablet Implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2016 Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred. Pros The software keeps the technicians and the office personal linked much more efficiently. The service history is a must for our company in order to stay on top of our customers needs. Cons Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers. Our solution to this was to allocate more time and internal support to techs that struggled with the new technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sean A. Owner Facilities Services ### "Huge Improvement to Operation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2016 I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians. I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.... as well as savings. Overall I feel it is helping us to be a better company and to provide better service to the customer. Pros Greatly improved turn around time on invoicing,Ease of use, technician access to equipment service history, increased productivity, great support team, reduced phone calls from techs. Cons Doesn't integrate with my current GPS system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dennis S. President Facilities Services ### "Service Management Software Improves Business Efficiency and Service Delivery." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2016 SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent. Pros The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field. Cons No unsatisfactory issues to report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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