# eBuyerAssist Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eBuyerAssist Platform the right RFP solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/30088/eBuyerAssist/reviews --- eBuyerAssist Platform 4.9 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eBuyerAssist Platform Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AM Alejandro M ChiefSecurity and Investigations, Self-employedUsed the software for: Less than 6 months. “The module system is really cool and helps you to save some time“ November 21, 2025 RS Rado S Food & Beverage Manager Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I found no features that could be improved or added for the level of services I use.“ October 22, 2020 JM Jasna M Spa & Wellness ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Great application, very user friendly, saves time for the overall purchasing process and helps us in managing costs spending so that we are always in compliance with our allotted budget.“ October 22, 2020 CS Carmela S Marketing CoordinatorHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “eBuyerAssist is efficient in tracking history of purchases which is crucial to maintaining budget and account balance.“ October 19, 2020 RS Rado S Food & Beverage Manager Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It is online based so the orders can be placed and approved at any time and any location which saves time enormously.“ October 22, 2020 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David James R. Purchasing Consultant Banking Used the software for: 1-2 years ### "Comprehensive product, feature rich works well and was simple to deploy" March 31, 2016 5.0 We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product. Pros Great order approvals process - via email suits us perfectly Good design, easy to understand Simple to train on Technical Support staff are excellent Cost per user was fair Have run incident free for over 12 months so far Cons On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered Setting up new users needed some additional detailed training to ensure all the access rights were correct There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation Review Source AM Alejandro M. Chief Security and Investigations Used the software for: Less than 6 months ### "very helpful app" November 21, 2025 5.0 Pros Very nice platform for helping you with you purchases. The module system is really cool and helps you to save some time Cons Its really intuitive but I would also like a little bit more documentation as a beginner, but it still was easy enough Review Source RS Robert S. Procurement Specialist Law Practice Used the software for: 6-12 months ### "Very easy and intuitive software" March 14, 2018 4.0 Pros Very simple layout that provides numerous functionalities. This software is immensely important to the overall success of our department. Cons There are some bugs that could be resolved that would make the overall experience better, but overall it does a good job for us. Review Source Response from Eyvo March 15, 2018 Hi Robert thanks for the nice words and giving us a review. Regarding your comments, our support team report we have not had any issues logged on your system ; However, if you have any concerns please do refer them to your local sysadmin who can review them and forward them to us for immediate resolution. VR Verified Reviewer Manager of Procurement Management Consulting Used the software for: 6-12 months ### "Highly capable, lots of functions, a broad and deep product for Enterprise purchasing" January 22, 2019 5.0 Overall we couldn't be happier and we will be recommending this product to some of our other clients who are in the market for an Enterprise grade system. Pros We just completed a deployment of this tool and my impression was that it had a very wide range of tools to assist everyone in the buying chain from Requestor all the way through to Accounts payable. The dissemination and presentation of information was timely and impressive. It has a very low training requirement which meant we could get all our users on boarded very fast. Take up has been good with out user base of over 100 people and the CFO seems happy with the choice. Cons Really very little. Even their customer support team and on the ball. We normally find when we buy a product that the vendor is very sales focused and forget about you after you have given them your money - but not these folks. Review Source Alan S. Used the software for: 6-12 months ### "Great system to grow your purchasing dept with and instill strong buying controls" April 1, 2016 5.0 We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know. Pros Well designed and powerful with good analytics and budget controls Easy to use with minimal training Deployed in 7 days ! Kept it sales promises - no bait and switch Integrates well with other systems due to the Open ODBC platform Their customer support is very fast - responding literally in minutes Cons Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice Reporting tools are powerful but needed a little getting used to Can be expensive if you want any custom work done but thats fairly typical Review Source VR Verified Reviewer Buyer Apparel & Fashion Used the software for: 1-2 years ### "This is the one I like the best" April 4, 2019 5.0 Pros I have used several systems in previous jobs that are supposed to do procurement but they never really understand what our job is as buyers. They always come from accounting perspective and make it very hard for us to get the information that we need when we need it. My personal experience with this system has been very positive I have found all the data that I need when I need it the pricing history previous purchase orders and purchase orders are all very easily accessible. This means negotiating a contract with a new supplier have a lot of information to back up what I'm looking for. I found it easy to use and intuitive I would recommend. Cons I have not found anything that really annoys me about it it's just a tool and it seems to do its job pretty good especially when I have compared it to other systems on the market that are either overcomplicated or oversimplified - this one seems to balance correctly. Review Source Response from Eyvo April 9, 2019 Thank you ! Richard B. Manager of Procurement Management Consulting Used the software for: 1-2 years ### "Reliable, easy to use and very flexible to change" August 9, 2016 5.0 We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us. Pros Feature rich Ease of use Speed of deployment Easy to change Strong workflow Very strong customer service Cons They constantly release new features which is challenging to keep up with for our staff Review Source IW Ilyse W. F&B Buyer Food & Beverages Used the software for: 1-2 years ### "Great for non-techie users - very reliable, powerful and easy to use" March 11, 2019 5.0 This is a giant step in the right direction for our company - using a real enterprise grade platform is giving us a lot of credibility with our vendors and the punchout is a massive time saver Pros We had no system in place at all and so did a review of the top 15 products here - Eyvo came out on top based on feature set vs price - we really liked the scalability of the product - that it could grow with us. Internal Requisitions with attachments and all the controls it has was a perfect fit for us. Cons Nothing yet - we think this is a good fit for our business. Review Source VR Verified Reviewer Blogger Writing and Editing Used the software for: I used a free trial ### "Amazing product " July 31, 2019 5.0 I, myself, have found that Eyvo eBuyerAssist is a great product, it has helped me tremendously and is a great asset to me. I recommend Eyvo to others because it is a great product and people should know that. I recommend that even if you do not believe me to try it out yourself. It checks all my boxes, great and dependable. Pros I like that Eyvo eBuyerAssist keeps your stuff secure and safe. It helps out tremendously. It is a reasonable price when you buy it. It is a high quality product that is amazing and has been since using it. The customer service is amazing. They are very friendly and when you have a problem that you are needing help to solve, they are always dependable and look forward to helping you solve it. It is very easy to install on the device you are going to use it on. Also it is cloud based and makes it even better. Cons There is little to nothing to dislike about Eyvo eBuyerAssist because it is a very great product. It is very secure and keeps your stuff safe, customer service is dependable and friendly, which makes it great. So I dislike nothing about it. Review Source TP Theresa P. Project Delivery Manager Construction Used the software for: 1-2 years ### "Using it for 2yrs great system, very reliable, no issues, would recommend" April 26, 2019 5.0 We consolidated 4 different systems into this one and have gained a lot more efficiency Pros Very proactive development - they are always enhancing the system and adding new features. Good support, they get back to us crazy fast with answers to any questions. System has proven itself in both functions and features. The feature set is very rich - really engages with out users and the managers. Cons Would like better out of the box foreign language support Review Source DF D F. Procurement Director Used the software for: ### "Lots of functionality -but required minimal training" July 7, 2015 5.0 We are an overseas engineering firm that needed a quick solution for a big project we had just won. Mikrofax reacted very fast to our needs and delivered everything they promised. I don't normally write reviews but they asked us what we thought of their work and I was happy to assist as they did a good job. We had several demos involving different departments - they all went without a hitch - all questions were answered well. Our account manager was efficient sometimes answering our emails within a few mins of us asking questions. Training was well organized and easy to follow. The thing that set them apart was their willingness to adapt the system to our needs - they convinced us they had a solid change control process in place to manage it. So far we are 5 months in and everything is working well - I understand that one of our suppliers was so impressed with our new ordering efficiency that they have been in contact with Mikrofax for their own business. If I had to fault them at all it would be that on first inspection their prices are a little higher than average and that did make us think twice - but I can tell you that they did listen to our budgetary and assisted us with the total cost to bring it within our budget (although they might not like us saying that here) and you definitely get what you pay for in this marketplace. Review Source RS Rado S. Food & Beverage Manager Hospitality Used the software for: 2+ years ### "Excellent PO system" October 22, 2020 5.0 We use it for purchasing control and approval and it has proven to be very handful in both cost management and order tracking and approval. It is online based so the orders can be placed and approved at any time and any location which saves time enormously. Pros It is very user friendly and intuitive. It allows easy creation and submission of PO's and is overall a very good system. Cons I found no features that could be improved or added for the level of services I use. Review Source Response from Eyvo October 23, 2020 Thanks for the review ! BN Bill N. Snr. Product Engineer Used the software for: ### "Highly flexible - Great design - Easy to use - Active development and support team" August 6, 2015 5.0 Very impressed with this system - I have used many in the past including some of the big ones like SAP and Oracle and I have never had such a smooth deployment out to our user base. 150 users went live on this product in one week - we now have our engineers sending in their requests to the buying team who are checking the approvals seamlessly, budget holders see at a glance how much they have to spend and even the suppliers love the interaction they can have with us now. It really made a seismic shift in the way we approach our workflow and paper shuffling. But what really sold us on this system was the dynamic development - the team at Mikrofax are constantly pushing forward with new ideas and these filter into the system at a constant rate - we love the new invoice Approvals module that just went live at no extra cost to us. Would happily recommend. Review Source AC Adam C. Procurement Manager Used the software for: ### "Outstanding Product and Service" August 27, 2015 5.0 I was tasked with reviewing 5 different eProcurement products - what impressed me about this product was their sales team was very knowledgeable about every aspect from usage to integration to deployment ; They responded to our numerous pre-sales questions within minutes allowing the project to move at a fast pace. We finally selected them for their innovation, and continuous development process - we have had the system for 4 months and have already seen new and interesting functionality provided to us at no extra cost like a full invoice approvals suite. Our staff like it find it much easier to use than our previous system - plus their 24/7/365 user support is not a myth - they answer the phone at 3am ! Cant beat that. Review Source AP Arrie P. Partner Used the software for: ### "Very happy - Up and running within hours" July 1, 2015 5.0 We found Mikrofax on Capterra and contacted them and a few others providers. Mikrofax were the most responsive and delivered everything they promised. We are a small team but growing very fast so flexibility was high on our list of requirements and we can see how adaptable the eBA system is. The system went live within one day of being deployed as we had a big procurement and sourcing project we were waiting to work on; Mikrofax were on hand to guide us in the first few days and that contributed greatly to the success. W took 5 modules so ended up with its quite a big system but it was logically laid out and everything was easy to find. Review Source TS Toby S. Vhied Procurement officer Used the software for: ### "Really good product - thoughfully designed with very few issues" October 5, 2015 5.0 What attracted us to this system was the ease of integration - it seems to be able to integrate with any other 3rd party system which was a real bonus for our requirements. It also has a very sophisticated approvals system which is very flexible and managed to accommodate our very archaic management structure where everybody has to sign everything. We really liked the vendor portal for the RFQs and our suppliers like it as well. Lastly the implementation support from Mikrofax was 5 star - we have deployed may SaaS systems and this was the easiest by far. Review Source JR James R. Snr. Consultant Used the software for: ### "A simple but comprehensive and effective tool" April 28, 2015 5.0 We were looking for a solid but expandable purchasing software system for a law firm client. We reviewed most of the systems on Capterra but ended up with the Mikrofax system as it had the best combination of features for the price, was simple to learn and had a very efficient interface plus their pre-sales support (and it turns out their post sales support) were been above and beyond what you would expect leading to a very efficient deployment - and very happy clients. Review Source PP Phil P. Procurement Consultant Used the software for: ### "Very easy to deploy" September 28, 2014 5.0 I was responsible for sourcing and overseeing the deployment of this solution at Dresser Kellogg Energy - the Mikrofax team were very supportive with both the required functional changes and training and were instrumental in making the project a total success. Overall we are very impressed and happy with the system - we managed to get it implemented with minimal changes and it has been 100% reliable since installation. Review Source MF Mikael F. Purchasing Manager Used the software for: ### "Simple to use, setup - is also flexible and powerful in the back end " February 3, 2015 5.0 So simple to setup - we were operational within 2hrs of it being activated - linked to Quickbooks - it automatically sync'd our vendors and chart of accounts and we started raising orders. The vendor portal is one of the best features - really engages the suppliers into the buying process. We are now going to be rolling out the RFQ module to our users. The team at Mikrofax are very easy to work with. Review Source DL Dick L. Purchasing Manager Used the software for: ### "Good system - patient staff" April 13, 2015 4.0 We are not the most technical savvy people and we found the eBA people to be very patient with us as we got to grips with the system - in the end we have had a good experience with them - the system does what its supposed to do and has certainly provided the paperwork and admin support needed to track purchases. System proved to be very reliable. Review Source JM Jose M. Used the software for: ### "Quick deployment promise and it lived up to it" February 24, 2017 5.0 We needed to deploy the entire system in a week from start to finish and we did it with 2 days to spare - its been running fine ever since Lots of features we needed - love the integrated approvals process and supplier compliance features Pros fast to deploy feature rich 100% reliable (so far) Cons No Spanish language version Review Source PH Peter H. Used the software for: ### "Easy to use and very capable solution " February 6, 2017 5.0 Mikrofax's system has been a valuable and very scalable e-procurement governance tool as we have grown our company. Their web-based system provides an easy to use and very capable solution with a lot of functionality at an attractive price. Review Source BP Bruce P. Used the software for: ### "Effective solution for managing our buying" September 5, 2015 5.0 Highly capable system with great flexibility and a very competitive sales strategy - we deployed it and have been very happy - our efficiency has shot up. Its the Swiss Army knife of purchasing - You can't go wrong with this product. Review Source LW LISA W. DIRECTOR OF PURCHASING Health, Wellness and Fitness Used the software for: 2+ years ### "This software is very user friendly. It was easy to install and implement. It's a huge asset!" August 8, 2017 5.0 Convenient, simple, and easy. Pros The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors. Cons I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price. Review Source Response from Eyvo August 14, 2017 Thank you for your review - all your comments have been noted. We wanted to let you know that we do integrate with all financial systems and we would be happy to discuss this with you further plus we would be happy to address/resolve the other points you mentioned. Please do send us an email to kick this process off. Thanks again ! Eyvo Support. JW Jane W. Section Leader Media Production Used the software for: 1-2 years ### "Very useful system - fast and easy to learn" August 18, 2019 5.0 We have had a good experience with both the company that provides the solution and the solution itself. Any time we have had a question regarding how to do something the support team have responded within minutes it has really been quite exemplary quality of the support and something that has left an overriding impression across all of us. We didn't believe the online reviews so we spoke to some of their clients and their existing customers confirmed what the review seemed to say and now having been a client for over a year we can also confirm this is true. Pros There are many things that we like about the system and also the company that provides it mainly we were promised that it would be easy to deploy and it was we were also promised that it would be accurate and fast and it has been it's really given us a level of control that we didn't have before and it was quite well priced when considering the competition although I was not involved in choosing that is what I since found out. Cons Nothing I can think of to say in the section. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.