--- title: "Dialpad Support Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialpad Support Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/300449/Dialpad-Contact-Center/" page_type: "product" language: "en" publication_date: "2026-10-28" --- # Dialpad Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Dialpad Support ## What is Dialpad Support? A modern call center runs on intelligence, not just call queues. Dialpad's AI call center unifies voice, digital, and human agents into one AI-native platform, where Agentic AI reasons through customer issues in real time and resolves up to 80% of them autonomously, rather than simply routing calls to the next available agent. Every interaction feeds a compounding intelligence layer already built on 775M+ AI recaps and counting, sharpening resolution paths, coaching, and forecasting over time. It's all governed by Dialpad's Guardian layer for secure, enterprise-grade operations, and validated through Dialpad's Proving Ground so organizations can confirm real ROI before scaling, turning a traditional cost center into a source of connected customer intelligence. ## What is Dialpad Support used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $80 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialpad Support?[Manage this product listing](https://www.g2.com/products/dialpad-support/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialpad Support 0.0 VS. [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $80 Per User, Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (33) Value For Money 0.0 (0) Value For Money 3.9 (29) Customer Service 0.0 (0) Customer Service 4.0 (32) ## Dialpad Support alternatives Highest Rated [MaxContact](https://www.capterra.com/p/156506/MaxContact/) [4.7 (33)](https://www.capterra.com/p/156506/MaxContact/reviews/) Starting price $80.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156506/MaxContact/) [Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (270)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) ## FAQs about Dialpad Support Overview ### What company size and specific industries is Dialpad Ai Contact Center built for? Dialpad Ai Contact Center is designed for teams of varying sizes, including small businesses and mid-market organizations, that need a cost-effective, intuitive, cloud-based call center solution. The vendor description does not name specific industries, so it appears suited to general customer service and contact center operations across sectors. Features and Usability ### What are the key features of Dialpad Ai Contact Center? Dialpad Ai Contact Center offers call center management, automatic call distribution, automated routing, and call routing for directing interactions across channels. It also includes call recording, call transcription, sentiment analysis, and chatbot capabilities, plus dashboard monitoring, workforce management, scheduling, and computer telephony integration for sales teams. Pricing ### How much does it cost and what fees or limitations are included? Dialpad Ai Contact Center starts at $80 per user per month for the Essentials plan, which includes IVR, ACD, call recording, call monitoring, and basic AI support. The Advanced plan costs $115 per user per month and adds Digital Support, Live Assist, and a Digital Virtual Assistant. No free trial or free version is listed. Getting Started and Support ### What training and onboarding options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and ongoing review. Getting Started and Support ### What customer support options does Dialpad Ai Contact Center offer? Dialpad Ai Contact Center provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback available for support topics, there is no user evidence to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Dialpad Ai Contact Center supports **Call Center Management**, which gives teams a central way to handle call workflows and oversee daily operations. However, it does not include **Call Logging** or **Call Monitoring**. Instead, it offers other highly rated features such as **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), helping businesses keep records of customer interactions and route calls to the right agents more efficiently. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Dialpad Support 18 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transcription: Voice conversion to text - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/300449/Dialpad-Contact-Center/pricing/) Essentials $80.00 Per User,Per Month It includes: - Inbound Voice - Automatic Call Distribution (ACD) - Interactive voice response (IVR) - Call Recording - Call monitoring - Basic AI Support Advanced $115.00 Per User,Per Month It includes: - Interactive voice response (IVR) - Inbound Voice - Automatic Call Distribution (ACD) - Call Recording - Call monitoring - Basic AI Support - Digital Support - Live Assist - Digital Virtual Assistant Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.