--- title: "DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DialedIn CCaaS the right Inside Sales solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/29589/CallCenterNOW/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- DialedIn CCaaS 4.8 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JN Jennifer N TelemarketerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow.“ May 14, 2026 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks.“ March 5, 2026 AJ Aja Nurse J Transfer AgentTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times.“ March 3, 2026 SH Sam H Case workerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed.“ October 29, 2025 ND N D Sales repBusiness Supplies and Equipment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also able to listen to my calls for improvement, which is a great tool.“ January 22, 2025 Tracy W TSRConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it.“ September 18, 2026 JC James C Sales repTelecommunications, 201 - 500 employeesUsed the software for: 6-12 months. “It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales“ September 10, 2025 JN Jennifer N TelemarketerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “The only downside is that pacing can be inconsistent at times, which affects productivity.“ May 14, 2026 ## Showing most helpful reviews Showing 1-25 of 338 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Call Center Representative Used the software for: Less than 1 year ### "Great System " October 15, 2026 5.0 DialedIn is a great platform for taking calls. I would recommend it to anyone needing a system if they are considering a new platform Pros I like how the system is well organized and being able to adjust it while using it to take calls. It is very detailed on different choices to choose from. Cons There was nothing that I did not like. Everything works as it should when taking calls in the system. Review Source Telemarketing executive Used the software for: Less than 1 year ### "The best dialer for monitoring remote agent" October 15, 2026 5.0 It was definitely a wonderful experience using dialed in but i was using it for the first time but i neeeded no assistance and the call flow and overall operations were great as well Pros The security is awesome in dialed in and also the dialer was pretty smooth even in my low end pc and also lag free.Pretty easy to use anyone can use it . Cons I would say the least would be very hard to point out though but i would say the thing that i liked least is there is no auto save option if i miss one its gone for life Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Its more secure and monitorable and the app is easy to use Review Source Customer service representative Used the software for: Less than 1 year ### "An overall good dialer" October 15, 2026 4.0 Very seamless, self explanatory , very easy to log in take a call & disposition the call afterwards . Pros Very easy to use , call comes in and the script automatically pops up , easy to read , easy to switch campaigns and also easy to log breaks as while Cons Very fast back to back calls , like once you disposition the call another is coming right in before you can drink some water . Review Source Political Survey Caller Used the software for: Less than 1 year ### "Easy to Use and Navigate" September 23, 2026 4.0 Overall, my experience with DialedIn CCaaS has been positive. The site is easy to use, simple to navigate, and I haven’t had many issues finding what I need. Once you understand where everything is located, it’s a straightforward platform to work with. Pros DialedIn CCaaS is easy to navigate and very user-friendly. The layout is straightforward, and I can quickly find the tools and information I need while working. I like that the platform doesn’t feel overly complicated and is easy to learn. Cons The main thing I like least is that I have to sign into a campaign in order to access and view my timecard. I would prefer to be able to view my timecard directly without having to enter a campaign first. Review Source Transfer Agent Used the software for: Less than 1 year ### "A Rare Find in Today's CRM Market!" September 22, 2026 5.0 My overall experience with DialedIn CCaaS has been refreshingly good. Instead of feeling like another tool that requires constant workarounds, it actually helps simplify the day-to-day job. The platform is smart, responsive, and designed in a way that feels natural to use. Features are easy to find, workflows make sense, and the system helps keep everything organized without creating extra steps. What impressed me most is that it seems built with real users in mind. After working with countless CRM and contact center platforms over the years, DialedIn stands out as one of the few that genuinely makes work easier rather than more complicated. It's been a reliable solution that our team enjoys using, and that's not something I can say about many systems. Pros What I liked most about DialedIn CCaaS was how smart and intuitive the system felt from day one. It does a great job of helping teams work more efficiently without adding unnecessary complexity. The platform makes it easy to manage customer interactions, and many of its features seem designed to anticipate what users need before they even have to think about it. I've worked with a lot of CRM and contact center platforms over the years, and DialedIn is honestly one of the best I've used in a long time. It's reliable, easy to navigate, and provides the visibility needed to make better decisions. Overall, it helped our team stay organized, improve productivity, and deliver a better customer experience with less effort. Cons At this time, I honestly don't have any significant cons to share. My experience with DialedIn CCaaS has been very positive overall. The platform has been reliable, easy to use, and consistently delivers the features our team needs. Like any system, there is always room for future enhancements, but I haven't encountered any major issues or limitations that have impacted my day-to-day work. So far, it has met or exceeded my expectations, making it difficult to identify any meaningful drawbacks at this stage. Review Source Sales rep Used the software for: Less than 1 year ### "Good product" September 21, 2026 4.0 My overall experience has been pretty pleasant, i am satisfied with the product although it has some issues. Pros I like the functionality and ease of use. Its very easy to navigate, the features are easily accessible and visible. Cons There is a long delay to answer the customers when a call goes out. Most of the time they hang up immediately when i answer do to the delay. Review Source Customer service rep Used the software for: Less than 1 year ### "Wonderful experience " September 21, 2026 5.0 My overall experience was great I was able to do my job in fast accurate time that allowed me to be able to succeed in my job role Pros I like that everything is user friendly. The security was amazing and also was able to read everything without second guessing what it was. Cons There was nothing that I didn’t like about using DailedIn. The way the system is setup there is nothing to not like about it. Review Source TSR Used the software for: 1-3 years ### "Simple and Effective Calling Platform" September 21, 2026 5.0 Overall, my experience with DialedIn CCaaS has been very positive. The platform is fast, user-friendly, and makes it easy to stay organized. I especially appreciate being able to easily track my metrics and hours, which helps me monitor my productivity and performance. Pros What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process. The system made it simple to manage calls and keep everything organized. Cons The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it. Review Source Sales manager Used the software for: 1-3 years ### "Best Dialer out there " August 5, 2026 5.0 100% would recommend it to anybody out there that has dialer it works and does really great stuff and best system I used so far Pros Clean UI, fast setup, reliable call routing, and clear analytics that boost team performance. 5 stars all the time Cons Nothing really it has everything you need in a dialer and works really well and the customer service is amazing Review Source Customer Service Transfer Agent Used the software for: Less than 1 year ### "Effective platform for high-volume customer support" August 5, 2026 5.0 Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. Pros I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls Cons When I first began using DialedIn it took a little extra training, and time to find & customize dashboards for senior agents. Review Source JR Jeremy R. Sales agent Used the software for: 3-5 years ### "Best dialer" March 9, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source Opener Used the software for: Less than 1 year ### "Former employer" May 20, 2026 3.0 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review Source Marcus M. Sales Used the software for: Less than 1 year ### "Review on September 10 2025" September 12, 2025 5.0 Overall, my experience without in has been a positive, time saving good experience. I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been the most seamless and easy to use service. Pros I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well. Cons There’s nothing that really comes to mind that I did not like about dialed in. I have had times where I needed to restart my computer, but that would fix any bug issue that I ever dealt had with dialed in so overall it is had been a very good experience. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ease of use and I personally like dialed in much more than the ring dialer. Review Source Krissy M. Owner Used the software for: Less than 1 year ### "Amazing Customer Service" December 3, 2025 4.0 \[sensitive content hidden\] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. \[sensitive content hidden\] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me. Pros Interface, ease of use, the customer service. Especially \[sensitive content hidden\], it's hard to get people who actually care and want to help, not to mention going above and beyond for me. Cons I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Customer service is horrible, they are the worse company to deal with. Alternatives considered [Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reasons for choosing DialedIn CCaaS Interface, customer service and quick deployment made a huge difference. Review Source AS Amanda S. Representative Used the software for: Less than 1 year ### "Very satisfied user! " July 18, 2025 4.0 Overall I am satisfied! I really enjoy this new dialer for our company. Our last dialer doesn’t compare. Between the two I works definitely refer dialedIN. Pros I like all the features it offers like a notes section and it allows you to transfer calls easily. It works smoothly. Cons I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls. It just shows me down Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Telesero is the old dialer but it won’t let me choose it above Glitches In the system, it was difficult dealing with the customer service behind it. There were issues almost every day Review Source sam H. Case worker Used the software for: Less than 1 year ### "Good and easy to learn" November 18, 2025 4.0 Overall the program has worked great for me and our purposes here. With minimum disconnects and the ease of use. Pros With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room. The high-definition voice quality is a game-changer, making conversations natural and immersive. Its versatility is another huge win. Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform. The ability to share my screen during calls has been invaluable for collaborative projects. It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected. Cons While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book. The disconnects often stem from the inherent nature of internet-based calling. Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed. This results in jittery audio or, if severe enough, a dropped call. It’s a reminder that the program’s flexibility is tied to the reliability of my internet connection. Review Source Sales Associate Used the software for: Less than 1 year ### "Satisfied User " May 21, 2026 5.0 Seamless process. Clear phone calls and messages. I’ve used many dialers in the past. This is the easiest and best one. Pros It’s efficient and fast. I love how easy it is to monitor incoming calls while making outbound calls. Cons Sometimes we have issues with connectivity. The system will log me out multiple times. However, this is rare. Review Source Semaj C. Sales rep Used the software for: Less than 1 year ### "Honest reviewing" September 11, 2025 5.0 It's something I use daily and it's simple and easy to make calls to anyone I need to speak with my job is calling around the United states so this helpful Pros It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales Cons Sometimes it takes a while to connect to who I'm calling so when someone answers I don't hear them right awake Review Source Survey Agent Used the software for: Less than 1 year ### "Simple all in one solution." April 9, 2026 5.0 Overall its a good, straightforward program. Easy to navigate, easy to solve problems. Makes it much easier for us customer agents and the people training. Pros Everything was automatic and secure. The menus were very straightforward. If there was any hiccup, it was as easy as restarting the application. Cons I had to pause my availability in order to check the stats. I feel like a more easy way to access this information is crucial. Review Source Kelsey K. Call rep Used the software for: Less than 1 year ### "Best workspot ever!" March 6, 2026 5.0 It has been amazing overall. I thought it was going to be complicating at first with setting everything up but when i got into it to start working oh my gosh best app ever. Pros That is it user friendly and so easy to use. Literally i dont have to touch anything and the phone calls come in. Cons It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call. Review Source Customer Support Used the software for: Less than 1 year ### "Great system" November 14, 2025 5.0 Its not bad system to use turn on and its good no issues with working it. Always starts right no issues. Pros The customer support is very good no issues or complaints. Easy to contact and great help when needed. Cons The frequent updates is the annoying part. To have to not have issues we have to always update? Its the annoying thing aboutnthis system. Review Source Drennetta C. Life Insurance Advisor Used the software for: Less than 1 year ### "Ease of new technology." July 15, 2025 5.0 My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips. Pros I like the ease of navigation with this system. The setup is easily understood, with clear and visible pathways. Cons Sometimes the system will black out, causing a reboot.While working with a client on a few occasions. The system just blacked out. Requiring me to do a callback. Review Source Insurance agent Used the software for: 1-3 years ### "Excellent Dialer" October 29, 2025 5.0 Pros Best dealer in the market and I have tried about 10 different ones. This One beats all of them. Clear sound. Cons I have no complaints whatsoever. This is a very reliable dealer, and the connection is always super clear. Review Source Krystal V. Agent Used the software for: Less than 1 year ### "Making work a bit simpler " March 6, 2026 5.0 My overall experience has been great and awarding. Work can be challenging enough, but with Dialedin, my day is a little less stressful each day. Pros What I liked best is how user friendly and simple it is to use. I’ve used other systems in the past that were much more complicated. Cons I can not think of anything that I did not like about using Dialedin CCaaS, except that I didn’t use you a long time before. Review Source India A. Licensed Broker Used the software for: Less than 1 year ### "Great System" July 2, 2025 5.0 Easy and anyone who has common since of computers will learn easily how to use the system to the best of their ability Pros Ease of use pretty simple system everything is labeled and easy to find and also inside the contacts it’s pretty organized Cons A little laggy when switching between calls or accepting transfers from other associates and when loading up the next screen Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.