# DialedIn CCaaS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DialedIn CCaaS Software - reviews, pricing plans, popular comparisons to other Predictive Dialer products and more. Source: https://www.capterra.com/p/29589/CallCenterNOW --- # DialedIn CCaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DialedIn CCaaS ## What is DialedIn CCaaS? DialedIn is an industry-leading predictive dialer solution engineered specifically to enhance call center efficiency and sales productivity. The platform's sophisticated algorithm simultaneously dials multiple numbers, ensuring that agents connect only with live prospects. Idle time is reduced and talk time is increased, finallly enabling your team to focus on meaningful interactions instead of waiting for connections. Managers gain insights into dialing patterns and agent performance with real-time analytics, allowing for continuous optimization. The platform integrates seamlessly with CRM systems, to provide the smooth data flow and scalability that supports growing teams. The easy-to-operate software does more than optimize outbound calling operations. It also boosts contact rates, enhances agent productivity, and drives superior sales outcomes through intelligent and adaptive features. ## What is DialedIn CCaaS used for? [Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Overall rating Based on 309 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Streamlined and efficient user experience Intuitive and navigable platform design Occasional technical glitches and disruptions Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DialedIn CCaaS alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/29589/CallCenterNOW/alternatives/) ## Who uses DialedIn CCaaS? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and efficient user experience 97% positive reviews out of 88 Most reviewers find the software easy to learn, boosting productivity and simplifying daily tasks without complications. Eva M Inside Sales Agent, 11 - 50 employees. "It really helps streamline workflows, saving time and boosting productivity." Occasional technical glitches and disruptions 49% negative reviews out of 45 Some users report intermittent bugs, system crashes, and connection problems that require restarting or cause workflow interruptions. Aman K Researcher, 1,001 - 5,000 employees. "The software may also experience occasional technical glitches or bugs, which may affect its performance." Intuitive and navigable platform design 100% positive reviews out of 36 Most reviewers describe the user interface as straightforward, visually appealing, and simple to navigate for all experience levels. Responsive and knowledgeable technical assistance 100% positive reviews out of 20 Most users report tech support is accessible, skilled, and resolves issues quickly, minimizing operational disruptions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.8 (95) 71.58% of 95 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Auto-Dialer 4.9 (81) 81.48% of 81 reviewers that rated this feature as important or highly important System that automatically dials calls Caller ID 4.8 (80) 63.75% of 80 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Automatic Call Distribution 4.7 (78) 56.41% of 78 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.9 (78) 66.67% of 78 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.8 (74) 60.81% of 74 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls DialedIn CCaaS 91 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Protect sensitive data for digital privacy Federal Communications Commission (FCC) compliance For Cloud-based phone system that sends and receives calls via the internet. Designed for contact centers. Caters to sales teams Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.8 (263) 4.8 Based on 263 reviews ## Pricing Value for money 4.7 (235) [View pricing plan details](https://www.capterra.com/p/29589/CallCenterNOW/pricing/) Enterprise Plus $25.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. Enterprise $39.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Professional $59.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Small Business $79.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Value for money 4.7 (235) 4.7 Based on 235 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (300) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (300) 4.8 Based on 300 reviews ## User reviews Overall rating 4.8 Based on 309 reviews Filter by rating 5(261) 4(41) 3(4) 2(2) 1(1) Mentioned topic Sorted by most recent TP Taliya P. Appointment setter Telecommunications ### "DialedIn Detail" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 31, 2026 Pros The navigation of the platform helps and leads to better productivity improvement. It helps us control our customers and weed out the best clients to make sales to. Cons I didn't like how when I removed someone from the list of eventually , they always pop up again their information was taken out the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Angelica C. Licensed agent Insurance ### "Easy to Use and Keeps Everything in One Place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Pros I use DialedIn at work and I enjoy that it can do more than any typical dialer. I can keep my leads organized, track my calls, and jot down notes and dispositions very easily. Nothing feels complicated and it didn’t take long at all to figure out, which I really like. Cons The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kyle W. Benefits Consultant Insurance ### "DialedIn Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 20, 2026 I had zero issues when using the system, it never crashed our timed out and always ran smoothly with no dropped calls Pros The system was easy to navigate and it was simple to use. The call connections were clear with no issues Cons The layout itself seemed a little outdated. It’s not necessarily a negative but the design came off a little oldschool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alvaro M. COO Outsourcing/Offshoring ### "Efficient Dialer with Strong Operational Visibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2026 Overall, my experience with DialedIn CCaaS was positive. The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations. Pros What I liked most about DialedIn CCaaS was its ease of use and reliability. The platform made it simple for agents to manage calls efficiently while giving managers clear visibility into performance through real-time reporting and analytics. It helped streamline daily operations and improved team productivity. Cons While the system performed well overall, improvements could be made in reporting flexibility, user permissions management, and faster configuration changes without relying on support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jayla S. Licensed health insurance agent Insurance ### "Easy to use interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 9, 2026 My overall experience is great, the dialer allows me to do my job easily. With small bug fixes and updates it would be perfect. Pros I like how easy DialedIn is to use. The interface is very simple and to the point. It has all the features I need to take calls, make outbound calls, and reschedule clients. Cons What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection. Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP AMELIA P. Customer service, Transfer agent Consumer Services ### "Amelia review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2026 I've had a great time with the program and have had no issues at all with working with this system very easy to navigate Pros Customization chat and communication,lead management, customer support, value for money and security Cons There is nothing I can complain about really this is a well put together system I myself am very satisfied Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL JoAnn L. Transfer agent Insurance ### "Enjoyable work application!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 Pleasant experiences with the dial-in. This dialedin Makes my work day go fast because calls come in fast. Pros I think the most I like about this application is how Very Easy it is to use and the calls come in fast! That's the back which makes time fly by at work. Also, managers and other team members are able to Cons Since I've been using this application system I have Only had a couple glitches, and about 2 to 3 times a work shift I have to wipe the settings. That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers. That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jeremy R. Sales agent Health, Wellness and Fitness ### "Best dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 5, 2026 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kieshia B. Customer Service Consumer Services ### "Easy peasy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 It was easy finding what was needed and disposition in calls. It makes taking calls a lot easier and transitioning when it comes to transferring jobs. Pros What stands out most about DialedIn CCaaS is its seamless balance of high-end power and accessibility. Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve. Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity. The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space. Cons the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks. Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow. Essentially, it’s a platform that provides great tools but can sometimes trip over its own technical stability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brooklyn G. Agent Insurance ### "The absolute best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Overall, my experience with DialedIn has been phenomenal. I enjoy using the platform on a daily basis that allows me to do my work more efficiently and effectively. Pros I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn Cons There is nothing that I really dislike about DialedIn. One thing that I think could be improved is the lead management aspect of DialedIn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Popular comparisons [Ringover vs DialedIn CCaaS](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver)[Convoso vs DialedIn CCaaS](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer)[LiveAgent vs DialedIn CCaaS](https://www.capterra.com/compare/29589-102188/CallCenterNOW-vs-LiveAgent)[Nextiva vs DialedIn CCaaS](https://www.capterra.com/compare/29589-175788/CallCenterNOW-vs-Nextiva)[Readymode vs DialedIn CCaaS](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode)[Zendesk Suite vs DialedIn CCaaS](https://www.capterra.com/compare/29589-164283/CallCenterNOW-vs-Zendesk)[Calabrio ONE vs DialedIn CCaaS](https://www.capterra.com/compare/29589-110588/CallCenterNOW-vs-Calabrio-One-Suite)[CallHippo vs DialedIn CCaaS](https://www.capterra.com/compare/29589-159578/CallCenterNOW-vs-CallHippo)[Five9 vs DialedIn CCaaS](https://www.capterra.com/compare/29589-132405/CallCenterNOW-vs-Five9)[Bitrix24 vs DialedIn CCaaS](https://www.capterra.com/compare/29589-113540/CallCenterNOW-vs-Bitrix24) [Genesys Cloud CX vs DialedIn CCaaS](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud)[CXone Mpower vs DialedIn CCaaS](https://www.capterra.com/compare/29589-134775/CallCenterNOW-vs-inContact-Call-Center-Software)[UJET vs DialedIn CCaaS](https://www.capterra.com/compare/29589-164070/CallCenterNOW-vs-UJET)[JustCall vs DialedIn CCaaS](https://www.capterra.com/compare/29589-157853/CallCenterNOW-vs-JustCall)[Nextiva Contact Center vs DialedIn CCaaS](https://www.capterra.com/compare/29589-145004/CallCenterNOW-vs-Nextiva-Call-Center)[Aircall vs DialedIn CCaaS](https://www.capterra.com/compare/29589-184709/CallCenterNOW-vs-Aircall)[Squaretalk vs DialedIn CCaaS](https://www.capterra.com/compare/29589-219046/CallCenterNOW-vs-Squaretalk-Matrix)[Zoho Desk vs DialedIn CCaaS](https://www.capterra.com/compare/29589-169505/CallCenterNOW-vs-Zoho-Desk)[Freshdesk vs DialedIn CCaaS](https://www.capterra.com/compare/29589-124981/CallCenterNOW-vs-Freshdesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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