# Blackbaud eTapestry Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Blackbaud eTapestry Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/29170/eTapestry --- # Blackbaud eTapestry Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackbaud eTapestry ## What is Blackbaud eTapestry? Blackbaud eTapestry is an affordable, cloud-based, donor management solution for small and growing nonprofits. It has been designed to help nonprofits streamline manual administrative processes, deliver meaningful donor experiences on any device, and provide integrated online and offline communication tools that boost your fundraising goals. More than 6,000 nonprofits use Blackbaud eTapestry to operate more efficiently, reach and engage new donors, and expand relationships with existing donors. ## What is Blackbaud eTapestry used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 208 user reviews Reviews sentiment Positive 71% Neutral 17% Negative 12% Starting price $99 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud eTapestry?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.blackbaud.com&name=Blackbaud eTapestry) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud eTapestry 3.8 (208) VS. [4.3 (613)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $139 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (208) Ease Of Use 4.1 (1,391) Value For Money 3.5 (116) Value For Money 4.3 (1,128) Customer Service 3.9 (180) Customer Service 4.3 (1,291) ## Blackbaud eTapestry alternatives Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (417)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/29170/eTapestry/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Donor Management 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach CRM 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Campaign Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contribution Tracking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View donor contribution history, track how much money have been raised over time and measure progress Payment Processing 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Recurring Giving 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track recurring gifts Blackbaud eTapestry 60 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Allows businesses to create and manage auctions. Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Track and view detailed financial donation history made by contacts and members Search 3rd party databases to identify potential donors Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Track and collect membership dues Electronically collect payments for goods or services Create and send email blasts/campaigns Reminders sent via email Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Ability to match gifts through the system Monitor application statuses, proposals and award funds Add, store and access information pertaining to members Database of members to track personal information of individuals and families Access software remotely via mobile devices Ability to make a donation from a mobile device/app Create new forms and/or use ready-made online form templates Accept, record, and reconcile financial transactions Track commitments to donate in the future Analyze and gain insights into data in real-time Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Get Advice We can help you find the software with the features you need. Features 3.7 (194) 3.7 Based on 194 reviews ## Pricing Value for money 3.5 (116) Free Trial Basic $99.00 Usage Based,Per Month Value for money 3.5 (116) 3.5 Based on 116 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (180) 3.9 Based on 180 reviews ## User reviews Overall rating 3.8 Based on 208 reviews Filter by rating 5(47) 4(91) 3(41) 2(18) 1(11) Mentioned topic Sorted by most recent MC Margie C. Executive Director Non-Profit Organization Management ### "Love the product--wish we could afford it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2025 Overall, it is a great product. Unfortunately, it became a little too pricey for us. Pros Etapestry was very user friendly and simple to learn. All the integrations with other platforms was especially helpful. Cons They kept raising the prices for different services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Marcia H. executive assistant Health, Wellness and Fitness ### "eTapestry review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Pros Once trained, it was pretty easy to document new donors in the system Cons Lots of steps on running reports; makes it difficult to stay focused Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YL YiMei L. Accountant Non-Profit Organization Management ### "Not intuitive / user friendly, expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 3, 2023 Pros Automatically search for duplicate accounts when creating a new account. Cons Not easy to figure out how to run reports/queries, and need to pay couple thousands dollars a year to just learn how to use those features. In addition, new fees were added during our three-year contract that we have to pay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Linda C. Executive Director Mental Health Care ### "Tied into a contract even though I wouldn't use the system" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 September 15, 2022 This was our first try with donation software and I tried it because it was free. But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating. The reports were the hardest part. Everything about the system just seemed to be more difficult than it needed to be. Pros It was initially free through TechSoup and we didn't have a software package so I thought we would try it. Cons The reports function was awful. I never did understand how to generate reports. It also was more technical than I had the aptitude for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Ernest R. President Non-Profit Organization Management ### "Considering placing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 18, 2022 Pros It has a very comprehensive set of features. Cons More expensive than many of the newer packages. Not as easy to use as other packages. Requires expensive 3rd party software in order to integrate with Quickbooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sarah B. Ministry Assistant Non-Profit Organization Management ### "Very detailed product that I'm always finding new options in." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 30, 2022 Pros It can be customized though it is a little bit of a learning curve since it is set up more for businesses and harder to get things figured out for non profit. Cons The complexity of trying to make quieries to then have to create reports and the amount of time that is lost trying to figure out what one of the many steps made it not yield desired results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Karen T. Partner in Mission Religious Institutions ### "Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2022 Exceptional experience and would recommend to all that are searching for a donor software system. Pros Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility. Cons We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Needed a program that met our needs better for relationship management, donor management, fundraising reports and Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Panorama](https://www.capterra.com/p/166550/Panorama/) Reasons for choosing Blackbaud eTapestry The ease of use, flexibility in the queries and reporting and the overall donor management tool met our organizations needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director of Operations Non-Profit Organization Management ### "Pro for Donor Management, Con for Event Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 26, 2022 While eTapestry has helped us make sense of a lot of data and history, it is very difficult to learn how to use and train new employees on. Pros I like the data it stores about our donors and the various ways we are able to report on the information, Cons I find the donor facing event platforms very dated and confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Riley N. Executive Director Music ### "Expensive, Buggy, and Complicated " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 26, 2022 I find this platform user-unfriendly, and it regularly is buggy and slow. Considering we pay them literally thousands of dollars every year to use it, I expect a better product. Running reports is a nightmare and requires significant staff training for the simplest of reports. The only reason we are still using it is because it is so difficult to switch years of donor records to another platform. They also recently opted us into a more expensive package without giving me a chance to opt out – despite it being a feature we don't use. Pros Not much. There aren't many pros that I have seen compared to other softwares. Cons The biggest problem with eTap is reports. Running the most basic of donor reports is incredibly unintuitive and convoluted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sabal A. Data & Impact Associate Non-Profit Organization Management ### "Hasn't been updated since 2006, not worth your time" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 10, 2022 Pros It's cheap if you're a small non profit. Cons Blackbaud will sell you on products but won't deliver. Don't expect to get much out of eTap other than a headache Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/29170/eTapestry/reviews/) Popular comparisons [DonorPerfect vs Blackbaud eTapestry](https://www.capterra.com/compare/2698-29170/DonorPerfect-Fundraising-Software-vs-eTapestry)[Donorbox vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-156860/eTapestry-vs-Donorbox)[Neon CRM vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-102088/eTapestry-vs-NeonCRM)[Bloomerang vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-131207/eTapestry-vs-Bloomerang) [DonorSnap vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-97513/eTapestry-vs-DonorSnap)[Blackbaud Raiser's Edge NXT vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-247647/eTapestry-vs-Blackbaud-Raiser-s-Edge-NXT)[Sumac vs Blackbaud eTapestry](https://www.capterra.com/compare/29170-144095/eTapestry-vs-Sumac)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)