# Page 5 | Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 5 - Reviews of Point of Rental Software ## Showing most helpful reviews Showing 101-125 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Robin S. owner Hospitality Used the software for: 2+ years ### "Horrible customer service and useless reports" April 30, 2021 2.0 Not good Pros At the time of purchase it was the only thing that could accomplish tracking rental inventory Cons Reports are useless. The only reports I have used has been deliveries and pickups and general ledger. Any time I ask about a report they don't have it...something as simple as what was the peak quantity of a product that was rented so I can make sure I have purchased enough for the following year. I am basically a 3 month seasonal business and pay $1440. for Rental Essentials. I am not entitled to phone support, however, they TELL me that I can get Chat Support (of course only mon -fri) and that is NEVER available. I have to email a problem and by the time they get back to me I figured out a work around. I would never recommend this company and am currently looking into other equipment software Review Source TP Tina P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very User Friendly" March 30, 2022 5.0 Using the software makes renting a quick and easy process now. We are not wasting time writing, then entering data in 2 other locations. It is saving time, money and increases efficiency. Pros I like the tracking, the dashboard, and the reporting. Prior to using this software we kept a spreadsheet and had paper forms that took time. Now we are able to keep everything in a digital format. The only time we use paper is for internal use to pick, track and receive an item back. Cons Setting up price sheets was a little cumbersome, but after spending a little time on the phone with the setup team I understood it better. It is still a little confusing at times, but they don't mind me emailing for answers. Review Source Response from Point of Rental Software May 2, 2022 Thanks for the review, Tina! We're glad you like the software and appreciate you taking the time to review it. =) LR Leslie R. Credit Retail Used the software for: 2+ years ### "Great Customer Support" June 4, 2019 5.0 Every time I call I get very helpful staff that guide me through the problems and come up with a solution. Always, helpful and friendly. Pros The information I received has lots of information and very helpful to help keep charge backs low. Cons At this time I don't have any cons to speak about. Review Source Response from Point of Rental Software June 6, 2019 Thanks, Leslie! We appreciate y'all at Rental Stop as well - we're glad you continue to enjoy being a part of the Point of Rental family after all these years. =) TO Tina O. Accounting Manager Construction Used the software for: 6-12 months ### "Takes 3 times as long to do a transaction as necessary" March 30, 2018 1.0 None Pros I like the credit hold feature under customer account, that's it! I'm only writing this part because I'm being told that my pro review is too short. Cons Too many steps to do anything, constantly need to re-enter credentials every time you switch menus. Need to go to 3-4 different menus to complete just 1 task. Review Source Response from Point of Rental Software April 3, 2018 Hi Tina! We¿re sorry to hear that you¿re frustrated! Rental Expert, by default, is configured to require logins for each alteration in the system, which allows for more accurate tracking and logging of changes made. Computers (especially those at the counter) are often shared in rental stores, in our experience ¿ we want our customers to have accuracy in reporting without requiring users to log completely out of (and then back into) the system. For employees that have their own dedicated computers, there is an option that dramatically reduces the number of times you need to log in, however. We'll be reaching out to you today to show you how to do this. We look forward to working with you to resolve this issue. RG Rick G. Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Point of rental review" August 4, 2022 3.0 Not good Pros The presentation when making contracts was well laid out Cons Horrible invoicing system. It screwed up our finances for an entire year. Review Source TH Tim H. Branch Manager Construction Used the software for: 2+ years ### "Perfectly happy " March 21, 2019 5.0 Pros Ease of use. Program was written intelligently. Their support staff listens to my concerns and help solve whatever problem I may discover. Cons Nothing comes to mind. If I think about I might ba able to come up with something. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Tim! We're happy to have you as part of the Point of Rental family and hope to see the A Tool Shed team at the International Conference again this year! JP Justin P. Sales Manager Construction Used the software for: 2+ years ### "Point of Rental" March 20, 2019 4.0 We have trimmed operating costs, increased internal communication and enabled better planning for the future with Point of Rental. Pros Too many time saving features to mention. Innovation and advancement are the culture. Cons Shouldn't it all be free? Why does it have to cost money? Review Source Response from Point of Rental Software March 22, 2019 Thanks Justin! We're glad you're enjoying the software and we're happy to have you as part of the Point of Rental family! SR Sam R. Owner operator Retail Used the software for: Less than 6 months ### "A way better option than Total Rental" May 5, 2023 5.0 Pros Way more robust than total rental and at a comparable price Cons It can sometimes be glitchy but overall is a solid product that offers us flexibility and growth Reason for choosing Point of Rental Software Price, support, integration and features Review Source Response from Point of Rental Software May 10, 2023 Hey Sam, thanks for the feedback - We're excited to work with you as your company continues to grow! KL Kyle L. Branch manager Arts and Crafts Used the software for: 2+ years ### "Great software, great people " March 21, 2019 5.0 Saves me money by tracking every point of my rental fleet from my ROI to depreciation. Excellent customer service and an owner and staff that actually care about their customers. Pros The Day at a Glance feature, without it I would be lost at work. Cons Nothing, It has what I need to run our business. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Kyle! We're happy to have you as part of the Point of Rental family! SM Scott M. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Top level support!" October 10, 2023 5.0 We needed to create an integration with POR that allowed us to provide data via the AEMP specification. We were able to do so in a few days; largely due to the high level of support we received from them. They were very engaged with us at every step and answered all our questions promptly. We now have multiple happy customers and are looking forward to adding more. Thank you POR Support! Pros The ease of integration using the AEMP specification and the ease of configuring the integration within the POR software. Cons We have had no negative experience whatsoever. Review Source Response from Point of Rental Software October 16, 2023 Thanks, Scott! We're glad you're enjoying your Point of Rental experience! -Brian AD Arturo D. Cloud solutions Analyst Furniture Used the software for: 6-12 months ### "From an IT Administrator" May 23, 2023 3.0 Pros The complexity of what's needed for our organisation to run, POR had found a way to enable those features. Cons Slow response rate to tickets. Escalation takes days Review Source Response from Point of Rental Software May 24, 2023 We're glad we're able to help you run y'all's business! We're also working on training our CSS team to better identify calls that need prioritized escalation, so hopefully that Cons issue is resolved soon. =) -Brian PW Penny W. Dispatch Coordinator Facilities Services Used the software for: 1-2 years ### "Dispatch " October 25, 2022 4.0 Pros Dispatching and scheduling for the most part Cons The pins accuracy and should be able to move the order on front page Review Source SL Sonya L. Manager Events Services Used the software for: 2+ years ### "Amazing Customer Services" January 11, 2019 5.0 I absolutely love this software any time I have questions or need help they help without any issues and are very prompt in getting answers for me. Pros What I like most about this software is that it's user friendly. The customer service is awesome along with the IT support. They never leave me unsure of what I'm doing. Cons I like everything about this software. No complaints!!! Review Source Response from Point of Rental Software January 15, 2019 Thanks, Sonya! We're happy to have you as part of the Point of Rental family! MW Matthew W. Rental and sales manager Entertainment Used the software for: 2+ years ### "POR" November 5, 2018 5.0 Game changer for us as a small family owned business. Pros The ease of use and the customer service is always on point. Love when someone actually picks up the phone and helps us out. Cons Wish there was more automated printed reports weekly. Review Source Response from Point of Rental Software November 16, 2018 Thanks, Matthew! We're glad you're finding Point of Rental worth your investment, and our support staff loves hearing they're appreciated (by someone other than us marketing folks telling everyone else how great they are). =) NW Nick W. Managing Director Renewables & Environment Used the software for: 6-12 months ### "Very poor initial training " March 21, 2019 2.0 Very bad initial set up, not enough time given to training. Extra training costs a fortune. Didn’t deliver what they promised when it came to reproducing forms, had to constantly push for action. A year on and still not using it. Pros Nothing. Very disappointed with the whole package. Cons Too generic, does not fit my business, very basic looking interface, it looks like it’s just a Microsoft Access programme, dated looking. Review Source Response from Point of Rental Software March 22, 2019 Thanks for letting us know there's been an issue, Nick! The issues you cite happen to be two issues we're investing a lot of time in right now - both a new interface and video training courses are in the works as I type and should be out later this year. I'll try to get someone on our UK team to reach out and see what we can do to help get you using the software in the meantime. I think once you're actually set up and are able to get the most out of it, you'll enjoy it a lot more. =) We appreciate the feedback - it only helps us as we strive to provide the best hire and rental software experience available. aE alan E. owner / operator Used the software for: 2+ years ### "We changed 10 years ago; it's been great. its been great " February 18, 2018 4.0 Pros Everything about the software has been great. The software and the support staff has been there providing help every step of the way. Cons Having to change to PCI compliance was more trying than I (and my team) would have liked it to be. -ae Review Source Response from Point of Rental Software February 21, 2018 Thanks, Alan. We're happy to hear our support team has been so helpful to you. Thanks for visiting our Users Meeting at The Rental Show! AL Andrew L. CFO/Partner Used the software for: ### "Awesome Software!! " October 16, 2014 5.0 Point-of-Rental came into my life 4 years ago. I knew from the moment I laid eyes upon it, we were destined to be together. My life would be empty, soulless, and without meaning if it were not for Point-of-Rental. Over the years we have grown so close together, I honestly do not know how I survived so long without it. Its user friendliness is almost too good as sometimes I find Point-of-Rental flirting with my sales staff. I get a little jealous sometimes but when you are built with amazing code, its hard not to gain attention from other users. I often have to remind myself that its just software, a robot incapable of giving human emotion yet when you yourself pour so much into it. Point-of-Rental gives back so much yet requires so little in return. Between its CRM and Logistics/Dispatching capabilities it is almost impossible not be attracted to this man-beast code! In one word I would say Point-of-Rental is amazing! Once you get this software you will never look back. You will finally understand how mistreated you have been all these years from other Rental Software companies that promise you so much yet deliver so little. Point-of-Rental is the only way to go and if the day ever comes; parting would be such sweet sorrow. Until then I absolutely enjoy every moment I can with Point-of-Rental. So many memories have been made and I will cherish them forever. Thank you Point-of-Rental, my life is forever changed. Sincerely, A Happy Customer Review Source CW Chris W. manager Construction Used the software for: 2+ years ### " great people " February 26, 2017 5.0 Always good people to work with ., when I call I get answers , all ways upgrading software and looking for improvements so the software keeps up with the current times in the industry. Review Source Response from Point of Rental Software February 27, 2017 Thanks Chris! Glad to be a part of E-Z Rent-all and look forward to continuing to work with you in the future! ES Erin S. Operations Manager Oil & Energy Used the software for: Less than 6 months ### "Point of Rental Review" March 20, 2019 5.0 This software has allowed me to confirm, with analytical reports, the profitably of our decisions. While this is an obvious objective, there are few systems that allow a business to do this with ease. Pros The software is easy to use and allows for the entry and management of very detailed information. The analysis reports are excellent and when fully utilized they are immensely valuable from an operational perspective. Cons I have struggled with custom report creation and there is little information in the Net Help Review Source Response from Point of Rental Software March 22, 2019 Erin, we're glad you're enjoying your Point of Rental experience! If you need assistance with creating custom reports, our support team will be happy to help you out - you have full 24/7 phone support here to back you up. =) Thanks for being a part of the Point of Rental family! DO Darren O. President Used the software for: 2+ years ### "very intuitive , you can do most anything from anywhere in the program" February 18, 2018 5.0 Pros We really like all the changes that occur in the program to increase our business efficiency and profitability Review Source Response from Point of Rental Software February 21, 2018 Thanks, Darren. We're happy to have you as part of the Point of Rental family.Thanks for making the time to visit us at our Users Meeting! KR Kyle R. Used the software for: ### "Make the investment in your company with POR!" February 16, 2016 5.0 In my experience with Point of Rental, I have noticed three attributes that seem to sum up the priorities of the company. The first is the company culture. I have visited the Point of Rental offices multiple times. With each visit, I have continually been impressed with the enthusiasm and dedication of the staff. It is evident that the staff enjoy their jobs and through that are excited about their products and service. That leads me to the second attribute: customer service. Whether it is an in depth issue or a mundane question, the POR staff is always willing to help. With each phone call, they ask your name and how they can help. Their staff is very knowledgeable with how the rental industry works and how their software applies to each scenario. The third attribute is their dedication to the software itself. I have been using POR for five years and am just beginning to scratch the surface of its capabilities. They continue to listen to their customers and update the software regularly. With an industry like ours, in which ROI is king, Point of Rental is hands down our best investment. Review Source CL Chris L. Used the software for: ### "HORRIBLE !!!" April 14, 2017 1.0 After purchasing this software for dollars and and receiving the worst software & customers service I guess can buy. I opted to cut my losses ( within the first 9 months. ) and go to a company that not only appreciates their customers, but makes sure you have all that you need to succeed in your business and not just try to milk you dry with fee's, add-ons, Lies poor service!!! Do yourself a favor and STAY FAR AWAY FROM " P.O.R " Review Source Response from Point of Rental Software April 17, 2017 We're sorry you feel that way, Chris. Everyone deserves to feel that their rental software company appreciates them, not only for their business, but as a person. While we've heard from hundreds of customers who feel that we appreciate them, apparently you didn't feel the same, and we're sorry we didn't convince you that we care. We're happy you've found that with your current software company, and if you ever want to talk rental, we'll be here. SL Stephanie L. CEO / Founder Used the software for: ### "Class Options at the International Conference" October 16, 2014 4.0 My 2nd year as an attendee and the refresher courses as well as new software implementation classes are great! I would love to see advance course classes when attending next year's conference. For example, I came with the question of how to keep track of laundry bags for customers to return. David Jensen shared his experience with keeping track of products that are not a rental item, but yet leave our warehouse with the customer. Perhaps have the class specific to the industry; party, equipment, etc... and have q&a with POR panel and perhaps long term customers on the panel as well. I really enjoy learning from other companies and how they handle certain POR procedures. I really enjoyed the 4:15pm - 5:15pm time on Wednesday meeting with POR staff with questions. Review Source PS Pete S. Owner Used the software for: ### "Could Be Better" April 23, 2015 3.0 We tried several systems and this one was one of the better ones but one of the main issues is if you lose your Internet connection, while it being not a common occurance, you're essentially dead in the water unless you go with their expensive Enterprise version. I also noted that almost all the reviews here were written October 16 - pretty fishy. Review Source Response from Point of Rental Software January 25, 2016 Pete, thank you for your review on Capterra and for using Point of Rental Software. We host our International Conference each October and that is where several of our clients were encouraged to write a review about their experience with Point of Rental Software. We hope you have found a software system that works for you. If not, please give us a call at 800-944-7368 or visit www.point-of-rental.com. CG Cary G. Web Development Used the software for: ### "Top notch Service!" July 24, 2015 5.0 Point Of Rental has been there 100 percent, every step of the way as our company began the journey of getting our rental equipment online and finding a place to inventory our products online. Any problems, Brian McBroom and Evan Fort have gone out of their way to make sure they were solved and they have exceeded any expectations multiple times over. if we needed something adapted to our needs, it was taken care of quickly and rolled out to the whole system. It has been nothing short of an extreme pleasure to work with these guys! A+!!!! Review Source Similar Products Featured