# Page 4 | Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews

---

Point of Rental Software

4.3 (149)

[View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 4 - Reviews of Point of Rental Software

## Showing most helpful reviews

Showing 76-100 of 149 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PC

Peter C.  
Regional Manager  
Construction  
Used the software for: 2+ years

### "Point of Rental Rules "

October 24, 2022

5.0

Pros

Best available, easy to do attachments and do a rental start to finish

Cons

Need a few upgrades in Touch points and be able to email for payment and Esign at the same time

Review Source

Response from Point of Rental Software

November 2, 2022

Thanks, Peter! We're happy to partner with y'all and always look forward to seeing you at industry events and the International Conference!

ZP

Zack P.  
Branch Manager  
Construction  
Used the software for: 6-12 months

### "User friendly and intuitive "

October 24, 2022

5.0

Pros

The software is very easy to navigate. Very user friendly and constantly updating with new technologies and processes. Integration was simple enough, and rolling out the software to employees was painless. Training went smooth and had very minimal issues with older employees learning the new system.

Cons

Database cleanup after the initial merge was difficult. None of the equipment specs transferred over from old operating system so we had to manually do that.

Review Source

Response from Point of Rental Software

November 2, 2022

Thanks, Zack! We're glad you're enjoying Point of Rental and we look forward to working with you and your team for a long time. =)

JC

John C.  
CEO  
Construction  
Used the software for: 1-2 years

### "Rental software for growing company"

June 20, 2023

5.0

good training during implementation, very good phone support, stable platform with good updates

Pros

Continuation Billing process, Day at a glance, Integrated Payment Processing, PO processing

Cons

Paying for optional module that do not work out after 1 month , no refund on balance of year term.

Reason for choosing Point of Rental Software

We had 2 customers that allowed us to observe how POR was used in their daily operations and the gave their input on how it worked for their business

Review Source

Response from Point of Rental Software

July 5, 2023

Hi John! We're glad you're enjoying your Point of Rental experience - thank you for the review! -Brian

Nazli R.  
Senior Account Executive  
Events Services  
Used the software for: 2+ years

### "My Point of Rental Software story"

November 5, 2018

5.0

I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros

Windows based Support team Ease of use Integrated website

Cons

Still working out the French translation

Review Source

Response from Point of Rental Software

November 16, 2018

Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)

SG

Sandy G.  
CEO  
Entertainment  
Used the software for: 1-2 years

### "Big Bounce"

May 23, 2023

5.0

Awesome!

Pros

The control I have over every aspect of each rental, my products, the pricing, the photos. being able to just change the date of an event for a returning customer, instead of having to put in a whole new order. The time it saves me.

Cons

I want to get rid of stripe, and keep everything with point of rental.

Review Source

Response from Point of Rental Software

May 24, 2023

Hey Sandy - we're glad you're having a great time with the software! We'll work on setting you up with a different payment processor - I'm 95% sure this is possible, but let me talk to our payments experts and have them reach out to you. -Brian

KS

Kara S.  
Senior Event Manager  
Events Services  
Used the software for: 2+ years

### "Easy to use; incredible customer support"

March 21, 2019

5.0

Pros

Point of Rental is constantly seeking feedback and taking ideas on areas to improve which they take very seriously. It has been very rewarding seeing small tweaks made that can really make a difference on the daily for out team and the users. I am in this software every single work day for most of the day and it is extremely easy to navigate as well as train new employees on its use. We particularly love being able to call in and get remote help on questions that are difficult to explain or navigate verbally.

Cons

Every now and then we run into issues where our emails sent out send out blank or as a partial message to the client. We also run into malfunctions or error messages occasionally, but those are usually resolved quickly by running a quick update. Overall, we are very satisfied with this product.

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Kara! We're glad you're enjoying the software and to have you as part of the Point of Rental family!

DR

David R.  
President  
Construction  
Used the software for: 2+ years

### "Point of rental reviews"

May 23, 2023

3.0

Pros

Easy to setup and easy to understand very adaptable

Cons

Basics is sometimes to basic, they always look for things to add.

Review Source

Response from Point of Rental Software

May 24, 2023

Hey David, we're glad you'd recommend Point of Rental to others and that you find it easy to use. Happy renting! -Brian

TO

Tammy O.  
secretary  
Construction  
Used the software for: 1-2 years

### "Great software, but a lot to learn in a very short time"

November 18, 2022

5.0

The ones that answer the calls are wonderful and try to help any way they can, which is a good thing for a support team.

Pros

It was easy to go from our old system to this software.

Cons

I wish it would have integrated with Quickbooks online, we swapped to Quickbooks desktop thinking it would be an easier integrate, but we are still working out the bugs. It did at least integrate with Desktop.

Reason for choosing Point of Rental Software

Truth be know, we loved the website (Rental Hosting) that only builds for point of rental.

Review Source

JG

Jodi G.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Ease of use"

June 3, 2023

5.0

Pros

Point of Rental has helped our rental business with inventory and ease of renting items out.

Cons

I would like to see being alerted by text instead of email when an online reservation comes through.

Review Source

Response from Point of Rental Software

June 6, 2023

Jodi, we're glad you're happy with the software. I'm not sure which software you have; text alerts for online reservations are possible in Expert, Elite, and Essentials, but they are not available in Syrinx. I am sending that recommendation into our development team for Syrinx and hopefully, it'll be in a future edition of the software! -Brian

SP

Sonal P.  
Purchasing & Procurement Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall product "

June 6, 2023

4.0

Overall it's good but For rental side it's bit complicated

Pros

Sales and Inventory Management is easy to manage

Cons

Rental side to invoice is Little complicated

Review Source

Response from Point of Rental Software

June 6, 2023

Hey Sonal, thanks for the review! We're glad the sales and management side of things is easy to handle, but we really feel like the rental side of the software is where we excel, normally. Would you mind emailing me with some of the specific complexities you're facing? I'll let our team know and hopefully, we can get some better training/tutorials out there and/or adjust the process to make it a little easier. -Brian

CF

Cameron F.  
Operations Coordinator  
Security and Investigations  
Used the software for: 6-12 months

### "Point of Rental "

December 4, 2023

4.0

We wanted to use point of rental as our first rental management software. The first couple meetings were great and it seemed like a no brainer to go with them. After we paid and had our implementation team import all of our data, it was then up to us to figure it out. I felt like there was no support on using the software in our day to day business.

Pros

The user interface operated very smooth, and was overall a quick product.

Cons

Their customer service aspect. It was impossible to get ahold of anyone, and issues usually took 1-2 weeks to get resolved.

Reason for choosing Point of Rental Software

They were one of if not the largest rental software on the market.

Review Source

Response from Point of Rental Software

December 7, 2023

Hey Cameron, thanks for sharing your feedback; we appreciate the time you took to express your concerns. We're genuinely sorry to hear that your experience with our product fell short of your expectations. In the year since you've stopped using the product, we have addressed our support challenges with several different organizational and technological solutions which have sped up our response time and helped prevent cases from falling through the cracks; perhaps it's time for another look?

KT

Kyle T.  
CEO  
Events Services  
Used the software for: 2+ years

### "Innovative and reliable "

November 12, 2019

5.0

We could not run our business efficiently without all of the integral products that are included in Point of Rental. All of these products combine to create THE singular solution for our rental business.

Pros

Continuing to innovate and improve the product continually. Always looking to improve the software but specifically with the input and through the lens of the rental operator and end user.

Cons

The only con that I can think of is that there are minimal choices for external integrations.

Alternatives considered

[Alert](https://www.capterra.com/p/124784/Alert-EasyPro/)

Reason for choosing Point of Rental Software

Customer service, cutting edge, ease of use.

Review Source

Response from Point of Rental Software

November 14, 2019

Thanks for your review and for being a part of the Point of Rental family, Kyle!

BE

Brian E.  
VP Operations  
Construction  
Used the software for: 2+ years

### "Best Software I have ever dealt with"

March 21, 2019

5.0

After dealing with rental software for 15+ years, we made the change to POR and I can't believe how good they are. I regret not making the switch 10 years earlier. POR is rental specific and they have made our process very seamless. THE best in the industry!!

Pros

Everything!!! Value, ease of operation, reports, functionality, service second to none

Cons

If I have to point our something...They are in Texas and we are in Georgia. So we are operating a couple of hours before they arrive...but they have always had an "early bird" on call to answer the simple technical questions.

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Brian! We're glad to have had you as part of the Point of Rental family for so long and we're excited to continue to work with you and Northeast Georgia Rentals (even if it means we have to come in early =) )!

CS

Cindy S.  
OWNER  
Retail  
Used the software for: 2+ years

### "Point of Rental Rental Essentials"

March 20, 2019

5.0

From 1-10. 10 being amazing...they are a 100 😊

Pros

I came to Point of Rental when my ow EXPENSIVE rental system crashed big time. Without my system, and found out just how poor customer service was with their competitor I was ready to give up. Then we heard of Point of Rental. Apprehensive we moved slowly with lots of hands on before deciding. Best advice I can give, DO IT. Do not wait. Best decision I have ever made.

Cons

I love my Tech Support person, She knows the ins and outs and I am so blessed by her service. I do feel the other Tech support people can take the lead from rep.

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Cindy! We're glad to have you as part of the Point of Rental family. =)

TS

Tim S.  
Parts/Developememt  
Retail  
Used the software for: 2+ years

### "Versatile software"

November 12, 2019

5.0

We have already solved alot of our issues using point of rental and looking forward to use the future to updates to help us take it to the next level

Pros

I like how many options there are with the software. I alsonoike the way we can have a say so in new features of the software.

Cons

Dont like inspection/Workforce. They both needs some features to make them a complete app. Sometimes I also feel that you have to click to many windows to go through some of the options.

Review Source

Response from Point of Rental Software

November 14, 2019

Thanks for reviewing us and for helping ensure we'll continue to innovate, Tim! We're glad you're with us and we look forward to helping East Tennessee Rent-Alls "take it to the next level" as we add features to our apps based on your (and our other users') feedback.

AG

Amy G.  
Director  
Construction  
Used the software for: 2+ years

### "We wouldn't be able to run our business without it!"

March 21, 2019

5.0

As an expanding business, Point of Rental have been able to support us on our journey and implement processes which has streamlined our business, and made managing multiple depots easier.

Pros

Everything, we love the fact that the software is constantly developing and that there is a collaborative approach with our company, nothing is too much trouble and all suggestions are taken on-board developed into the product quickly and efficiently!

Cons

Nothing! All updates and feedback is taken on board so we can't fault!

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks, Amy, for the kind words. We're glad to have you and the team at Site Equip in the Point of Rental family - we love watching our customers' businesses expand!

CM

Chris M.  
Lexington Rental Counter Manager  
Retail  
Used the software for: 6-12 months

### "Overall Great for Rental"

October 25, 2022

5.0

Pros

Easy to manipulate to in order for specialized items.

Cons

Sometimes it takes awhile to get thru all security to make items. But it sounds with Elite it is easy with permissions

Review Source

Response from Point of Rental Software

November 2, 2022

Thanks, Chris! We're glad the software's easy for you to handle and hope some of the tips you learned at the International Conference will help make it even easier in the future.

MM

Michael M.  
CEO  
Construction  
Used the software for: 2+ years

### "Great System"

March 28, 2019

4.0

It has been a valuable addition to our organization.

Pros

It is easy to train employees and easy to manipulate for individual use.

Cons

I would like to understand the fullest potential of the system.

Review Source

Response from Point of Rental Software

April 1, 2019

Thanks for the kind words, Michael! If you'd like to really get into every aspect of the software with our team, we'd love to have you at our International Conference in November! You can register at conference.point-of-rental.com. =) It's three days of time spent on courses covering each module and processes, with one-on-one time to address your specific questions. (And of course there's lots of time to network with fellow rental experts and the rest of our staff).

JR

Julie R.  
Office Manager/Event Coordinator  
  
Used the software for: 2+ years

### "I've been using POR for about 2-3 years. I learn more functions weekly. Very happy with the product!"

November 7, 2017

5.0

Pros

Functionality is amazing. Learning weekly! We are definitely not using POR in all manners, so much to learn! Love the customer service and always willing to help us.

Cons

I wish delivery costs were able to be calculated by entering zip codes and not regions. I'd like to be able and type in where the delivery begins and where it ends to calculate the cost, especially since we have 2-3 store locations.

Review Source

Response from Point of Rental Software

November 9, 2017

Hi Julie! We're glad you're enjoying the software! I have good news for you as well: You are able to calculate delivery costs by entering zip codes and, in the 2017 version (which you have), you're even able to charge by the mile. If you have any questions how to do that, you can call our support staff and they'll help you out. We're glad to have you as part of the Point of Rental family!

DM

Daniel M.  
General Manager  
Construction  
Used the software for: 2+ years

### "Great software and features"

March 20, 2019

5.0

We have been a customer since 2001 and have had great support the entire time. Their willingness to listen to the users in developing new solutions is great. Questions or issues are always answered promptly.

Pros

Ease of implementation, use, great customer support and essentially a one stop software to fit our business needs.

Cons

The price was higher than some others but I feel the features, functionality and support offsets those costs.

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks Daniel! We're glad you continue to enjoy the software even after all these years. Thanks for being a part of the Point of Rental family!

gP

gail P.  
manager  
Retail  
Used the software for: 2+ years

### "my review"

March 21, 2019

4.0

sorry pressed for time

Pros

you can do rentals and sales, easy to learn. staff are very helpful

Cons

that if you are doing a return of a sale it does not show ;amount refunded, I have asked for this many times already,

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Gail! From what I've been told, you should be able to see the amount refunded on returns of sale. Can you contact our support team so they can help make sure everything's operating properly? Thanks for being a part of the Point of Rental family - we look forward to working with you and Turkey's Party Makers for years to come. =)

Nazli R.  
Senior Account Executive  
Events Services  
Used the software for: 2+ years

### "Using POR for over 4 years, use it on a daily basis. "

November 6, 2017

5.0

Pros

Very user friendly, net help feature has tons of useful information. Support staff only a phone call away, ready to help. This software is great when training new staff. Website integration with the software.

Cons

Somewhat challenging when it comes to having the layout compatible in the French language. We need that for the market we are in.

Review Source

Response from Point of Rental Software

November 7, 2017

Merci, Nazli! We're glad you're enjoying Point of Rental and we look forward to working to make the software more friendly for our POR Francophone family.

SW

Sarah W.  
accounts receivable manager  
Machinery  
Used the software for: 2+ years

### " Point-of-Rental\_Review"

March 21, 2019

5.0

Couldn't ask for a better one !

Pros

They always have someone there that will help you ! if you can the helpline I recommend you ask for rep, she's super awesome!!!! very very helpful an patient. The net help is also pretty cool step by step directions for anything you search!

Cons

I don't have anything bad to say about point of rental

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Sarah! We're glad you're enjoying the software and happy to have you and Action Equipment as part of the Point of Rental family!

DJ

Dustin J.  
General Manager  
  
Used the software for: 1-2 years

### "Point of Rental has increased our workflow 10X. "

August 8, 2017

5.0

Pros

Our rental division Venue Services uses Point Of Rental Cloud version on a daily basis. The software keeps track of inventory, deliveries and pickups, and flow logistics. We like the inventory feature the best as it will notify us if we don't have any rentals items avail or enough of an item that specific day.

Cons

Point of Rental Cloud version is still growing. We wish it had a better yearly and monthly calendar view to see more events instead of just weekly view.

Review Source

Response from Point of Rental Software

August 9, 2017

Thanks, Dustin! We're glad you're enjoying Rental Essentials. With our next update, you should be able to see your reservations using Google Calendar (hopefully that helps!), and we're developing long-term calendars within the software in a way that would work for all of our customers. We're glad to have you with us and we look forward to helping Venue Services further as we continue to add features!

KA

Karen A.  
Co-owner  
Consumer Services  
Used the software for: 2+ years

### "Point of Rental"

March 21, 2019

5.0

We love the software. If we ever need support they are always so very helpful. If they don't know the answer immediately they are really good at finding the answer and getting back to us.

Pros

It is so easy to use. Reports are just a click away. They understand the rental business so the software is perfect for our rental business.

Cons

There is nothing I do not like about the software.

Review Source

Response from Point of Rental Software

March 22, 2019

Thanks for the kind words, Karen! We're glad to have you and All Star Rental as part of the Point of Rental family!

Similar Products

Featured