# Page 3 | Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews

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Point of Rental Software

4.3 (149)

[View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/)

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Last updated March 27th, 2026

# Page 3 - Reviews of Point of Rental Software

## Showing most helpful reviews

Showing 51-75 of 149 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Melissa S.  
Office Manager  
Machinery  
Used the software for: 2+ years

### "It Does What It Is Supposed To But Has Glitches"

May 23, 2023

4.0

Overall the system is great but would love to have the connection issues stop.

Pros

We previously used a server based POR Software and they began phasing out support for the product and talked us into moving to the Cloud Based Product. The new dashboard features are nice and we were already familiar with the basic functions of the program.

Cons

The issues I have come across in the cloud based program are losing connection on occasion throughout the day. Exporting reports from the system into an excel or crystal file can be tricky. Customer Support set up a folder for me to seamlessly export reports to and I keep having to call back because the pathway to that folder will be lost.

Review Source

Response from Point of Rental Software

May 24, 2023

Hey Melissa, we're glad the software is (for the most part) working out great! I can totally understand the frustration of having connection issues with a cloud-based software, though. Can you email me with some more information about your situation (all I get from Capterra is a first name and last initial) and maybe we can figure something out to get things better connected? -Brian

KO

Karen O.  
Manager  
Construction  
Used the software for: 1-2 years

### "Administration"

June 11, 2023

5.0

Overall has been great. Great support and ease of use

Pros

Entering hire contracts and off hiring, and the driver schedules

Cons

When entering a new customer in the CRM I find that there is a lot of repetition. You add address and phone number of company and then contact person details which are the numbers and email you have already entered.

Reason for choosing Point of Rental Software

Point of rental had the features we needed for our business

Review Source

Response from Point of Rental Software

June 12, 2023

Thanks for the review, Karen! We're glad you're enjoying the software. That Con does seem like a real inconvenience; We've put in a uInnovate suggestion to request a checkbox for "copy business info" in that screen with the ability to change fields after doing that (often that flexibility is needed for a different phone number or email). Hopefully, it'll be on the product roadmap soon. Thanks for your feedback and we look forward to continuing to work with you! -Brian

BW

Bryan W.  
General Manager  
Construction  
Used the software for: 2+ years

### "Great Program"

June 8, 2023

5.0

Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use.

Pros

Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use.

Cons

I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management.

Review Source

Response from Point of Rental Software

June 9, 2023

Hi Bryan! We're glad you love the software. I'm pretty sure there's a way to put equipment in a hold stage when it's returned - you might want to email support for instructions on how to do that (I've just been told that people do it in their businesses). -Brian

JW

Joshua W.  
Assistant Manager  
Construction  
Used the software for: 2+ years

### "Still has potential."

March 19, 2026

3.0

Declining service keeps me looking for new solutions at this point. What they do well is great, how they prioritize new features, over service or feature requests is frustrating.

Pros

Inventory management is still a top feature. Great management of, categories, sub-categories, etc. including many data fields for tracking on all types of equipment.

Cons

The service still has not returned to levels experienced years prior. Some innovation is pushed out as wins while items of interest provided by users on their own innovation submission platform are overlooked by development.

Review Source

DJ

Douglas J.  
President  
Construction  
Used the software for: 2+ years

### "POR review"

May 23, 2023

5.0

Pros

Ease of training. Ability to monitor asset income

Cons

We need better integration between POR & Bookkeeping. Currently these is no integration between POR & QuickBooks

Review Source

Response from Point of Rental Software

May 24, 2023

Hey Douglas, glad you enjoy the software! There's definitely an integration between all of our software products and Quickbooks, although because there are a few different versions of our software and several different versions of Quickbooks, some integrations may work better than others. Can you send me an email (I'm going to include it in a private response) and I will get your information to someone who can help you better than I would be able to? -Brian

BB

Bret B.  
EQUIPMENT SALES ASSOCIATE  
Retail  
Used the software for: 2+ years

### "very versatile, logical roadmaps"

June 2, 2023

5.0

Pros

inventory management simplified. multiple avenues of approach to retrieve data

Cons

difficult to see examples of reports to decide which one to use

Review Source

Response from Point of Rental Software

June 6, 2023

Hey Bret, thanks for the review! We're glad you're enjoying the software. I'll let the team know we could be doing a better job of making reports a bit clearer before you run 'em. =) -Brian

RH

Richard H.  
Accounts Receivable Lead  
Construction  
Used the software for: 2+ years

### "Rich Hardesty"

June 8, 2023

5.0

After the learning curve it has been very positive with increased inventory and asset control as well as a much greater ability for a wider range of reports.

Pros

The software offers a much greater control over our equipment assets and out construction supply inventory.

Cons

So far I haven't experienced too much that I would change.

Switched from

[Total Rental](https://www.capterra.com/p/75542/Total-Rental/)

Expanded features and we out grew the other software and they failed to advance enhancements.

Review Source

Response from Point of Rental Software

June 9, 2023

Hey Rich! Thanks for the review! We're glad you're enjoying the software and we'll do our best to ensure you continue to love it as your company grows. -Brian

RM

Robert M.  
Counter sales  
Machinery  
Used the software for: 2+ years

### "Great customer support "

May 23, 2023

5.0

Great customer service for myself when I have issues. I have had to call a couple of times.It was some on my end that I did not input properly.

Pros

Program is easy to use after a short time of being exposed to it.Easy to navigate.

Cons

Only thing I do not like, is having to input first log in after it goes to “sleep “,

Review Source

Response from Point of Rental Software

May 24, 2023

Hey Robert! Thanks for the review - we're glad you're finding the software easy to use and that we've been able to help you whenever you need it. Happy renting, -Brian

mR

marty R.  
sales  
Construction  
Used the software for: 2+ years

### "point of rental"

May 30, 2023

5.0

I like how POR is set up for everyday use. Especially for searching either equipment or customers.

Pros

The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for.

Cons

My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient.

Review Source

Response from Point of Rental Software

May 31, 2023

Hey Marty, thanks for the review! We're glad it's set up well for your everyday needs, and I'm letting our product team know about your reports concern - I know I hate having to clean up reports when I have to generate them, too. =) -Brian

BT

Bradley T.  
Account Executive  
Events Services  
Used the software for: 2+ years

### "Great product with multi functionality."

May 23, 2023

5.0

Overall, we are very pleased with the product and have recommended it to several other businesses who now use it as well.

Pros

The product is easy to use and it was easy to integrate with our business model.

Cons

Some of the accounting features can be confusing at times.

Reason for choosing Point of Rental Software

We liked the functionality of the product and how it would integrate into our business.

Review Source

Response from Point of Rental Software

May 24, 2023

Bradley, thanks for the review - we're glad our software's been easy to use and that it works well with what you're doing! Happy renting, -Brian

SE

Sue E.  
Accounts Manager  
Retail  
Used the software for: 2+ years

### "POR good value"

June 2, 2023

5.0

the software is great overall, the tech help has always been quick at getting back to us. POR has helped us greatly in looking after our inventory in retail and rental.

Pros

for our rental inventory, it has saved us time and money. the billing cycle is fast and easy.

Cons

nothing that comes to mind, everything has been good.

Reason for choosing Point of Rental Software

we had heard and talked to another business that has the program.

Review Source

Response from Point of Rental Software

June 6, 2023

Thanks for the review, Sue! We're glad you're having a great experience with us and we look forward to continuing to work with you in the future! -Brian

MS

Mary S.  
Owner  
Retail  
Used the software for: 2+ years

### "Customer Support used to be great, now you can't get them on the phone!"

March 22, 2019

3.0

In the last 6 months: 1. we can't get anyone to call us back after we leave a message for support - they are always too busy to help us when we call in. 2. we can't get them to help us with new issues - such as scanning a new drivers license (POR blames the scan company, the scan company blames POR). We were sold on your system in large part due to this feature - and now we won't be able to use it! 3. today we got someone who had an attitude that was really not needed on the phone - when I asked to speak with someone else to help us, I had to request this 3x before she would agree to let me speak to someone else.

Pros

Great features for our industry. Used to love the way we could scan in a drivers license or info and photo, but now we don't have that option for the new MN drivers license. Like that the website automatically updates from information we input about our inventory!

Cons

Redundant features - having to click many times to close a contract when it is a simple close with no changes.

Review Source

Response from Point of Rental Software

March 26, 2019

Mary, we're sorry to hear we haven't been living up to our standards in your interactions with us. Our team has investigated the issues and we've reached out to explain what's happened and how we're resolving those issues - hopefully you'll be able to return Keith's call. We look forward to working with you to ensure this doesn't happen again, for you or others. We're glad you're a part of the Point of Rental family and thank you for keeping us accountable!

DP

Danielle P.  
Manager  
Retail  
Used the software for: 1-2 years

### "Point of Rental"

June 8, 2023

5.0

Always learning

Pros

The ease of the ability to edit and change item details, customer details, orders, etc.

Cons

When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.

Review Source

Response from Point of Rental Software

June 9, 2023

Hey Danielle, we're glad you're enjoying your software and its ease of use. Can you email me about your specific challenges and I'll get some answers from support for you (I only get a first name/last initial from Capterra and there are a surprising number of Danielle Ps using our software.) =) -Brian

MO

Marlene O.  
Office Manager  
Events Services  
Used the software for: 1-2 years

### "POR Review"

June 2, 2023

4.0

Pros

The Dashboard, Workbench and Inventory.

Cons

There are glitches that sometimes support can't explain.

Review Source

Response from Point of Rental Software

June 6, 2023

Hey Marlene, thanks for the review! We're glad you're enjoying the software overall. We're not excited about the glitches you're talking about and we'd like to know more so we can fix 'em - can you let me know about the issues you're having at support@pointofrental.com? Thank you! -Brian

PP

Paolo P.  
SHOP MANAGER  
Construction  
Used the software for: 2+ years

### "Solid Rental Software"

May 23, 2023

5.0

Overall stock accountability and management has much improved with POR. Many features surrounding rental fleet management allow easy manipulation of equipment within the various modules.

Pros

Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward.

Cons

Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner.

Review Source

Response from Point of Rental Software

May 24, 2023

Thanks, Paolo! We're glad you're enjoying your Point of Rental experience. =) -Brian

BP

Bridget P.  
Director  
Wireless  
Used the software for: 1-2 years

### "Don't do it or get a visual ahead of time"

August 12, 2021

2.0

Negative, lots of pain points, limitations, and workarounds to get it setup for us

Pros

We were excited to get a rental software to help make things easy. Some of the items promised in sales presentation, didn't happen and lots of workarounds.

Cons

Difficult to implement and onboarding was not organized or helpful. Continues to not work for our business. Sloppy data flow and not good with reporting.

Review Source

JS

John S.  
VICE PRESIDENT OF OPERATIONS  
Construction  
Used the software for: 2+ years

### "Rental Supply - POR"

May 25, 2023

4.0

Pros

To be able to edit contracts in real time.

Cons

Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner.

Review Source

Response from Point of Rental Software

May 26, 2023

Hey John, we're glad you're generally enjoying the software; we're working daily on enhancing the service experience. We look forward to getting it back to your standards. -Brian

LB

Loreal B.  
Hr Manager  
Events Services  
Used the software for: 2+ years

### "Easy software to use. I love that it keeps everything on file"

May 30, 2023

5.0

Good. No problems

Pros

the smooth process of doing inventory, and how easy it is to go through accounts.

Cons

I wish there was an easy way to break down certain items for when I bonus my team based on products

Reason for choosing Point of Rental Software

It is the easiest software to use and it does everything that we need

Review Source

Response from Point of Rental Software

May 31, 2023

Loreal, thanks for the review! We're glad you're finding Point of Rental easy to use and that it's able to take care of your needs. Happy renting! -Brian

AB

Alina B.  
owner  
Construction  
Used the software for: 6-12 months

### "It did not work for us"

December 29, 2020

1.0

It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print.

Pros

Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs.

Cons

The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded.

Alternatives considered

[FocalPoint Software](https://www.capterra.com/p/83509/FocalPoint-Software/)

Reason for choosing Point of Rental Software

Point of Rental seem to offer more features.

Switched from

[Orion Software](https://www.capterra.com/p/77989/Sirius-e/)

Sirius software was a capable program but quite involved with its own poblems.

Review Source

Response from Point of Rental Software

February 9, 2021

Hey Alina, I'm sorry to hear you felt that way! I was just notified of this review today, and anything I say will be utterly inadequate as a response by this point. I've been told you've already had conversations with members of our sales team, but I'm reaching out to you via email to try to figure out where everything seemed to go wrong from your perspective - we're updating our implementation processes and I want to ensure that we don't run into the same situation with anyone else. -Brian

ES

Eric S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Nice interface, poor customer support"

November 14, 2019

4.0

I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere.

Pros

The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.

Cons

No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration.

Review Source

Response from Point of Rental Software

November 18, 2019

Hi Eric! Thanks for the (mostly) positive review. Item availability is most easily accessed via the item screen - you can see availability not just for the week, but for the entire month of each item you rent. Hopefully that helps! Essentials' customer service is comparable to that of other cloud-based rental softwares; part of what makes the software so affordable is that customer service is entirely web-based. That said, you should be receiving responses to emails within a day (depending on when you send the email; usually it'll take less time). If you'd like to switch packages, add features, or just check out a demo, our sales team is back from our annual conference and would be happy to work with you to figure out how to get us back on track. -Brian

VR

Verified Reviewer  
Managing Partner  
Machinery  
Used the software for: 2+ years

### "Equipment Rental Store Owner"

March 20, 2019

5.0

Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

Pros

Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

Cons

The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.

Review Source

Response from Point of Rental Software

March 22, 2019

We're glad you're continuing to enjoy the software - we feel that one of the advantages to having so many additional features is that it allows you to only add the features that will be worth it for your business (with thousands of businesses using the software, there are going to be a lot of differing requirements). That said, if you have recommendations for improvements in any modules, you can either submit them via uInnovate (link found in your software) or contact us directly at support@pointofrental.com and we'll see what we can do! Thanks for being a part of the Point of Rental family and for providing solid feedback!

AV

Angie V.  
Manager  
Construction  
Used the software for: 2+ years

### "Canadian User"

June 8, 2023

5.0

9/10

Pros

Point of Rental is great for ease of training new staff.

Cons

In recent years the delay in customer service.

Reason for choosing Point of Rental Software

customer reviews

Review Source

Response from Point of Rental Software

June 9, 2023

Hi Angie! Thank you for the review; we're glad you find the software easy to use (and we'll keep working to enhance our customer service =)). -Brian

EM

Eric M.  
Manager  
Retail  
Used the software for: 1-2 years

### "feedback"

May 30, 2023

3.0

Overall the system works and is a good system for rentals.

Pros

Overall it is a good system. Has some good functions that help.

Cons

Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions.

Review Source

Response from Point of Rental Software

May 31, 2023

Hey Eric, we're glad that overall you think Point of Rental is a good system. The crashing and printing problems shouldn't be happening. Can you email me with some more information so I can pass along your contact info to our management team and hopefully we can get you the smooth, easy-to-use experience we pride ourselves on? -Brian

RK

Robert K.  
IT Specialist  
Construction  
Used the software for: 6-12 months

### "Great rental software for busy locations"

May 23, 2023

4.0

Support has been great when dealing with all kinds of issues from small to large.

Pros

Can do most anything needed in the rental industry. Works great for a busy yard.

Cons

Some features or items are hard to find unless you have been using it for a while. Custom reports could use some work to make it more user friendly.

Review Source

Response from Point of Rental Software

May 24, 2023

Hi Robert! We're happy you find the software helpful and glad you've had great experiences with our support team! If you have some specific suggestions for custom reports, I'd recommend submitting them via uInnovate; our developers look through there at least every week for ideas to implement into the software. -Brian

NCT

Nkwo Clovis T.  
Freelancer  
Computer Software  
Used the software for: 6-12 months

### "Point of Rental Software Review"

February 7, 2022

5.0

Inventory Management. Because of POR, we can now conveniently take track of stock in the warehouse. Accurate Order Fulfilment, Better Inventory Planning and Ordering, Increased Customer Satisfaction. Thank you for your services.

Pros

This is great rental software. User friendly and very helpful support staff. They are very responsive to requested features from their users. They have many years of experience in the industry. They have a wonderful system to manage availability of rental items. I will always recommend them again and again.

Cons

Just to encourage them to keep going to greater heights and equally keep upgrading their services to give customers the best user experience.

Review Source

Response from Point of Rental Software

May 2, 2022

Thank you for the feedback, Nkwo! We're glad you're finding the software helpful. =)

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