# Page 2 | Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Point of Rental Software ## Showing most helpful reviews Showing 26-50 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GO Gregory O. Purchasing Manager Construction Used the software for: 2+ years ### "Do yourself a favour, don't" June 20, 2025 1.0 Terrible. It is difficult to get someone on the phone. When issues are reported, the standard response seems to be either 'I don't know' (if speaking to someone) or 'we may look into it for future development' (if the error is reported online). This is the case even if the issue reported actively prevents work to be done and is detrimental to the company and its customers. We recently moved to Syrinx365. We met a representative to present the latest version ahead. Most of the presentation was focused on the addition of a weather widget and any questions about issues already present in the previous issue were ignored. The training videos are incomplete and contain errors. Pros The system is based on Access so the data is relatively easy to interrogate. Manages hire quite well. Cons The system was initially developed as a hiring management system and does this well. Unfortunately, any extra function (purchasing, stock management, sales, etc) seems to have been implemented without consulting professionals of the area to understand their needs. This resulted in critical functions missing or not working properly. A few examples: - The demand of spare parts generated by jobs is based on the job status but doesn't coincide with reality (certain status generate demand when they shouldn't and vice versa) - No quarantine - No possibility to have delivery dates by order line, only one date per order. Considering how frequent it is to have multiple deliveries planned on a single order, this is an unforgivable oversight. - Impossible to manage lead time for products - Impossible to flag a product hazardous or to manage MSDS - No manual - The integrated help doesn't cover a lot of important elements or does it superficially The list goes on. Review Source Response from Point of Rental Software June 25, 2025 Hey Gregory, you've raised a lot of issues that sound REALLY frustrating, but I know other users aren't having all of these issues. I'm not able to see which company you're with or which region you're in on this platform; can you email me at marketing@pointofrental.com so I can connect you with people that would best be able to address them? -Brian JG Jax G. Business Operations Administrator Events Services Used the software for: 2+ years ### "We enjoy POR" June 12, 2025 4.0 Overall it does what we need. I wish the cost was better priced. Also, I wish that we could contact support without paying a high fee each time. Pros It is easy to use and pretty easy to build the environment needed for our company and team and I love the reports. Cons I wish that it was more affordable. We have not yet upgraded to new versions and tiers of the software due to the high costs. Also, to reach out for assistance from their customer care we are charged $150! Review Source Response from Point of Rental Software June 16, 2025 Thanks for the feedback, Jax! We're glad you enjoy the software. As a general rule, we don't charge for support on a per-call basis; billing this way only occurs for companies that opted to reduce their payments by relying on our (free) online documentation and training videos. If you'd like to contact our sales team about reimplementing support, which would allow for unlimited support calls without the additional charge (think of it like a damage waiver, you pay X to not have to worry about the little things), email your AM at salesvm@pointofrental.com! -Brian RR Rachel R. Operations Manager Utilities Used the software for: Less than 6 months ### "Overall a GREAT PICK!" December 10, 2024 5.0 Overall, a great experience. Truly, highly recommend POR. Their team is knowledgeable, seasoned, and intentional. Pros It's very comprehensive. The Elite system has a wide range of functionality and customization to fit your use case. The team is diligent about asking about your business, how it operates, and how its current processes so that they can fit POR to match your specific needs. They walk you through different processes and show you how to use the software for your needs, as opposed to just a general overview of how to do something, they customize all aspects to your company. Very personable onboarding and team. They are thorough and helpful and overall easy to work with. Cons Most notably, the cost. However, it is a very valuable investment. You get A LOT in the software, and it's not doubt worth the expense. There is a lot to learn, so be prepared for it to take some time to get used to, and to train others to use the system. Alternatives considered [EZRentOut](https://www.capterra.com/p/134914/EZRentOut/) Reason for choosing Point of Rental Software Ultimately, POR had a lot more features and functionality and was more equipped to handle the complexity of our business structure and needs. Review Source PS Paula S. Accounts Receivable Accounting Used the software for: 2+ years ### "POR - The Ease of Accounting" July 23, 2024 5.0 I've been using POR for 6+ years and learn to enjoy the ease of it the more I use it. I can't wait until we install the new program and get to use it. Pros Just when you think you know it all you find another way of processing something or there's another way to find the information you need. Cons Adjusting an invoice. The customer gets confused when they see a "C" invoice they assume it's a credit when it is an addition to the invoice. Review Source Response from Point of Rental Software August 1, 2024 We're glad you're enjoying Point of Rental, Paula! We look forward to creating new ways to tackle the challenges you face when it comes to dealing with accounting in the rental industry. =) - Brian MK Maria K. Office Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Office Manager" June 28, 2024 4.0 Pros Even though I spoke to a new customer service representative, he still provided excellent services, popping me on hold to check things he was not 100% sure of. He was very polite and sorted out my enquiry very quickly. Cons N/A Review Source Response from Point of Rental Software August 1, 2024 Thanks Maria! We're glad our team was able to help you out! PB Pamela B. Owner Events Services Used the software for: 2+ years ### "Point of Rental - the biggest gamechanger in our companies history!" May 29, 2023 5.0 We used to use several different, non-integrated, software products to get our quoting, bookings and invoicing done. Switching to POR where all the features we needed were integrated improved our office and shop efficiency to an extent that we didn't foresee. Pros The ability to program and manage dynamic packages for our tent inventory was huge for us! The support we've received over the decade of being with POR has been excellent overall. Investing in this software really was a turning point in our companies growth and is something I wished we had done sooner. Cons We do not appreciate the current subscription model of the software. When we initially joined we were able to purchase our user licenses or modules, now for additional users or modules we are leased them. Reason for choosing Point of Rental Software We initially looked into POR because of positive peer reviews when we asked what software they were using. Review Source Response from Point of Rental Software June 2, 2023 Pamela, thanks for the review - we're glad the software's working for you and helping your business grow! RS Richard S. SERVICE MANAGER Construction Used the software for: 2+ years ### "Equipment Service Manager USER" June 8, 2023 5.0 Once i finally understood the methods of POR and really learned how to use it, i found that POR is actually quite helpful. i no longer need pen and paper and use my cell phone for notes. POR has made my life easy at work. and when i have a little trouble with the system and or have questions, then the calling POR help desk has never let me down. Pros 1\. easy way to view equipment from multiple stores all at once2. easy way to track hard down equipment by setting up priorities3. PO/invoice management is a breeze4. mobile workforce is an absolute game changer in our industry. we are able to capture more income from customers using this feature to our advantage.5. the separation of hard down equipment vs just simple check in equipment is excellent. Cons 1\. dispatching and routing needs a major update. if you are needing a easy way to automatically add or building a recurring route for the day and or week then this feature is NOT for you. 2. adding items into a multi-store POR system and itemizing by part numbers is a chore. Review Source Response from Point of Rental Software June 9, 2023 Hey Richard! We're glad you're getting a lot of value out of the software. Dispatching and routing should be fairly easy to set up for recurring routes, but we'd recommend y'all reaching out to our consulting or training teams; they would be able to work with you to examine your current processes and how to accomplish it within POR. You can contact them here: pointofrental.com/consulting. I hope that helps! -Brian MW Marlene W. President Events Services Used the software for: 2+ years ### "Best customer service help!!" June 8, 2023 5.0 Point of Rental system offers so many strategic factors. The more you learn the program the better to help strategize the growth of your business. To be able to view by category our largest rental items, items worth replacing or let ones go. To monitor day to day the sales, the losses, the client’s comments has helped us know the direction we want to grow our business. Pros We are so grateful for the help being just a phone call away when we come across an unusual situation with our rental order or we make a mistake and they spend the time to fix it for us. Best customer service help desk I’ve ever experienced! Cons It takes a while to understand and learn all the layers but with patience and help desk it can be learned. Review Source Response from Point of Rental Software June 9, 2023 Marlene, thanks for all the kind words! We're excited about our partnership as well and to keep working with you in the future! -Brian MH Michael H. ACCOUNTANT Environmental Services Used the software for: 2+ years ### "Environmental Rentals " May 23, 2023 3.0 Pros It contains a broad spectrum of Rental Management Reports, and functional reservation methodologies. Cons The only short comings I experienced with the software is that the excel downloads were not written to properly align column rentals. We need to provide critical reports annually to our accounting firm and a lot of time is wasted cleaning up aliging column headings.We use the Item Categories for Marketing purposes.Item types need to be expanded to make integration to sales tax software easier.Make an item type for Externally Purchased ServicesMake an item type for Freight it distorts Sales Values .Your item type breakouts feed the Standard POR Sales Tax Report.We customized a Sales tax report to put |DEL keyed items into separate columns, but an item type breakout would better integrate Freight for State Sales Tax Matrixes.You should implement the Rental Bookings report I mapped out for POR 11 years ago. We have been using it and I speced it completely for ypu. Review Source Response from Point of Rental Software May 24, 2023 Hey Michael, we're happy that you're able to benefit from Point of Rental in general. I'm definitely not a reports expert, but I'd love to connect you with someone who might understand what you're looking for and either figure out if there's a better report to use for your needs, if we can get the report the way you want it, or otherwise explain why it hasn't been done. We definitely want reports to be helpful for the people that need 'em. =) Email me with more info so I can try to connect you with someone who can help? -Brian CP Cody P. Regional Manager Construction Used the software for: 2+ years ### "Good software, still buggy" May 23, 2023 4.0 The software has benefited our company greatly. I have no experience with other rental programs so I do not have a reference, but I have been satisfied with POR. Pros I like the ability to find items that are not always easily found. I like that there are multiple ways to do things so there is a lot of flexibility. Cons There are some big bugs that affect business. Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. The support team is always hard to connect to. They are usually very helpful when you do finally connect, but connecting is the challenge. There are several bugs that don't let the correct buttons show up. There are more steps on Elite than on Expert to do the same things. It constantly disconnects from something and has to reconnect. Screens will bounce back and forth from foreground to background. There are plenty more things wrong I cannot think of. Review Source Response from Point of Rental Software May 24, 2023 Hey Cody, we're glad the software is benefiting your company and that overall you're satisfied. If you'd like to detail some of those other frustrations, you can email me and I'll have someone reach out to you - we definitely don't want you to have that kind of experience using the software. -Brian AM Andrea M. Vice President Machinery Used the software for: 2+ years ### "Point of Rental for the Equipment Rental Industry" May 23, 2023 4.0 Overall, our experience has been very positive. We have had our own growing pains as a company, and POR has stuck with us through it all, adapting our software modules as our own needs have changed. While there are a few things we would like to see function differently/better, overall, it is a great software program at a great value and they truly understand the equipment rental industry. Pros LOVE that the program is Windows based and overall easy to use. Many features have been updated and added and the ongoing updates following customer input and feedback are extremely helpful. Being able to utilize the program in a "training mode" is also key when bringing on new personnel. Cons Point of Rental has experienced tremendous growth in the last few years. When we first acquired the software, calling in for support was no issue, and a person always answered the phone. Now, calling in for support takes you to a switchboard and you often have to leave a message and wait for a reply, and due to the growth, it sometimes takes lengthy time to get the right support person to help resolve your issue. Reason for choosing Point of Rental Software Pricing, module availability/options, Windows based user-friendly system Review Source Response from Point of Rental Software May 24, 2023 Hey Andrea! We're glad you like the updates; it's a big deal to us to always be implementing y'all's ideas into the software. We're also working on making scalable support solutions - more knowledge base articles, video tutorials in uLearn, full training courses. Our goal is that when you do need to contact us, it'll be easier to get ahold of someone who can help you quickly. If it's ever taking what feels like too long to get assistance, you can email me or message our FB page and we'll help you escalate (or at least let you know why it's taking so long). -Brian P.S. I hear we're still using my voice on the phone tree, so I apologize for that as well. =) AB Angela B. Sales Consultant and Marketing Director Events Services Used the software for: 2+ years ### "POR is much easier to use than Party Track!" May 30, 2023 4.0 We have had some glitches lately that have impacted our business - mostly from credit card issues. Most of the issues prior to that have been easy to fix and your representatives are always pleasant. Pros I love that it is an easy system to use. I have used Party Track before and I love POR way more! Cons I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen! Reason for choosing Point of Rental Software Again, \[sensitive content hidden\] was a great salesman and sold the features up to us! We couldn't say no. Switched from [Party Track](https://www.capterra.com/p/155161/Party-Track/) We came to the ARA show when I first came on board about 7 years ago. We enjoyed the presentation by \[sensitive content hidden\] and decided to take a leap of faith with the deal they were offering. We haven't looked back. Review Source Response from Point of Rental Software May 31, 2023 Hey Angela, we're glad you're enjoying Point of Rental! We're sorry about the recent CC issues; while it wasn't us creating 'em, we hope our team was able to resolve those quickly enough and that you're all set for the future. =) -Brian BS Brady S. Controller Events Services Used the software for: 2+ years ### "Point of Rental Essentials is essential to our business" May 30, 2023 5.0 Implementing Point of Rental Essentials years ago as our rental software transformed our business like no other software or system. It is a critical part of our business operations and will be for the foreseeable future. Pros Being able to quickly create quotes in Essentials, adding the items and services the customer requests, and moving that contract through the reservation, order, and receiving stages, is critical to our business.Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective. Cons There are limitations in the payment processing and connecting that to our accounting that make it necessary for us to use work-arounds.Creating and working with customers who all work for the same company also doesn't work very effectively, making it so we go ahead and create many customers for the same company and just try to remember to make all the settings the same. Reason for choosing Point of Rental Software The price and feature set were matched to our needs. Review Source Response from Point of Rental Software May 31, 2023 Thanks, Brady! We're glad you're enjoying Essentials. Can you reach out and let us know what exactly you're having to create workarounds for? I'll send that info to our product team - we're always trying to make everything work as efficiently as possible. -Brian TT Todd T. President Machinery Used the software for: 2+ years ### "Great software with lots of innvovation but lacks some customization and support" June 2, 2023 4.0 POR is the main component in our business and without it we cannot conduct our operations. We have been with the system for over 20 years, seen lots of innovative features, and every version keeps getting better and better. Need more support on their staff and implementations are not smooth but its a great product. Pros Integrations, ease of use, many features, constantly evolving Cons Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure. Reason for choosing Point of Rental Software Rental Man was owned by United Rentals at the team which made it a non-starter. Review Source Response from Point of Rental Software June 6, 2023 Todd, we're glad you're still enjoying the software after all these years! Regarding your support issues, I'd like to hear more, if you have the time. Can you email me back with some contact info (all I get from Capterra is a first name/last initial combo) and I'll have our SVP of Customer Experience reach out to you? -Brian SJ Sue J. OWNER Construction Used the software for: 2+ years ### "Used to love them" February 28, 2022 3.0 Always loved their support staff, quick to respond and most often fixed the issue or could show you how it happened, rarely had to contact them as the system ran pretty smoothly, the updates install themselves so no need to get everyone out of the system for upgrades. In the last year, they have changed so much, and often switch it back, and it no longer works properly, updates have to be done manually, screens have changed, support is non-existent, email and wait a week for a reply, if that. Been working on an issue now since last August, just gets worse instead of fixed and no reason why it is happening. Pros Loved the software when I got it, training module is fantastic, ability to learn it easily is great, input is quite simple and usually fixable if you make a mistake, handles multiple locations, does depreciation. Cons Resale parts handling, reporting, receiving, pricing, inventory counting. Alternatives considered [RentalMan](https://www.capterra.com/p/130099/RentalMan-ERP/) Reason for choosing Point of Rental Software Salesperson as well as options of what it was supposed to do. Review Source JF Jimmy F. Owner Retail Used the software for: 2+ years ### "Too Many Limitations for Any Serious Business to Consider for Online Bookings" April 21, 2021 1.0 It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business. Pros The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades. Cons I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult. Alternatives considered [EZRentOut](https://www.capterra.com/p/134914/EZRentOut/) Reason for choosing Point of Rental Software Because I'm an idiot. Review Source Response from Point of Rental Software April 23, 2021 Hey Jimmy, thanks for the feedback. Our support team will be reaching out shortly to help with any issues you're currently having. They'll also be able to show you how to access our support team via chat. JC Jyles C. Customer Service Associate Consumer Services Used the software for: 2+ years ### "Simple to use, but requires learning, buggy and prone to crashing" June 3, 2023 3.0 Without the system, management of transactions and reservations would be difficult. Despite some notable quality dips, it is baseline functional. Pros Fairly easy to use. Solid organization. Cons Will frequently crash. Looking up maintenance can also bug out and show an empty log that will not go away until entire window is closed. UI and UX requires a lot of back and forth between pages to accomplish fairly simple tasks such as finding invoices/barcodes. Invoices are not in an obvious spot in between the log and notes. Learning curve is made higher due to back-and-forth menuing that is not obvious at first for newer users and employees. Prone to crashes during contract sign-up when taking too long. Photos don't show up at first in several menus (prepare item for send-out) and don't show until after item is sent out for received. Review Source Response from Point of Rental Software June 6, 2023 Jyles, thanks for the feedback! Y'all are definitely an outlier as far as our typical users and I'm hoping you've let our support and/or development team know about the issues you're facing - we're very much committed to making the software work well for you - both throughout the entire company and for those at the rental counter. -Brian PG Paul G. Managing Director Construction Used the software for: 1-2 years ### "Overall a good product but better customer support / liaison could be given " June 6, 2023 5.0 Once the install was completed, the product is user friendly and easy to use. Any issues directed to the helpdesk are usually solved in a timely manner Pros Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great. Cons Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years. Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) InspHire became unusable with may crashes and no real explanation from them as to why and were not mobile friendly, they did have an app but it was clunky. We were trying to become less reliant on paper and inspHire couldn't support this at the time. Review Source Response from Point of Rental Software June 8, 2023 Hey Paul, we're glad Syrinx is working out great for you! I'll let our team know about your concern regarding having an account manager and we'll try to get that issue rectified as soon as possible. Can you email me so I make sure you're the right Paul G.? -Brian Daryl S. Sales Team Leader Events Services Used the software for: 2+ years ### "Great software, even better support" November 12, 2019 5.0 Overall, we enjoy using POR. We have moved to POR six years ago and we wouldn't go anywhere else if we had to make the decision again. Pros This is the gold standard of rental software. Their support is legendary. They have many years of experience in the industry. Most of their staff come from the rental industry Their software is very feature rich (more than anything else I've ever seen. They have a wonderful system to manage availability of rental items They are very responsive to requested features from their users. New features are being added to allow customers pay and ask for quotes online. Data can be pulled into other software for analysis and reporting. Cons Their support quality has suffered as they have grown very quickly in the past few years. It is legacy software which makes it a bit less user friendly and difficult to learn. It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices. Reason for choosing Point of Rental Software Testimonials from other customers. Features that we needed. Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) Poor support Software problems Review Source Response from Point of Rental Software November 13, 2019 Thanks, Daryl! We're glad to have you as a part of the Point of Rental family and we think you'll be excited about the direction we're taking the software in the future as we increase accessibility and focus on ease of use. We're also excited to see our new Pointers become the trusted experts that you love to talk to in the future because they're so knowledgeable. =) BS Beverly S. Secretary Retail Used the software for: 2+ years ### "Best Decision Ever Made" March 25, 2019 5.0 When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out. Pros User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!! Cons I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss \[SENSITIVE CONTENT HIDDEN\] and all of the oldies but goodies! \[SENSITIVE CONTENT HIDDEN\] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!! Review Source Response from Point of Rental Software April 17, 2019 Hi Beverly! Thank you for all your kind words and we're sorry we didn't get to see this review until today! We're glad you're a part of the Point of Rental family and we're definitely working to keep Earl around as long as he continues to enjoy being here. =) SL Stephanie L. Client Services Specialist Events Services Used the software for: 2+ years ### "Excellent - Once You Learn It" June 5, 2023 4.0 Been using the software for 10 years now, wouldn't want to try anything else. For an intermediate-advanced computer user, the software is amazing. For most beginners, it is a struggle to learn and maintain. Pros We are able to run 80% of our business completely using POR, however the 20% that we want to include and/or improve upon is difficult to figure out, as it is very difficult to find articles/help tasks to self teach, and the support team of POR is so busy it takes a long time to get answers from them! Cons Very few training features - we have to incorporate internal company knowledge and printouts for all new hires, which is very time consuming. Very few important suggestions of UInnovate seem to happen, other than being noted as considered for future implementation. Review Source Response from Point of Rental Software June 7, 2023 Hi Stephanie! We're glad that overall, you're enjoying the software. We recognize that with such a robust software, it can take a while to get people trained up on it - we recently developed and rolled out uLearn (which builds on NetHelp by adding some additional search features and new video tutorials). It sounds like you'll also be excited to learn that we're in the process of rolling out a Learning Portal, which will have training and certificate processes so you're able to assign new hires coursework for self-paced learning. =D -Brian AH Ashley H. Parts Buyer Retail Used the software for: 6-12 months ### "6 Months on the Job" May 30, 2023 4.0 POR can be very slow and tedious to work with at times, and down right aggravating when File Maintenance decides to stop working in the middle of doing inventory with it. It's not hard to use but there are a lot of areas where steps could be cut down. We currently don't have cloud but are looking into using it, hopefully some of this is fixed with that upgrade to the system. I do know that there are several benefits to making that change that will make inventory much quicker. Pros "Items for Vendor" is very helpful once we understood properly how the function works with the min/max order in File Maintenance. The system is fairly simple once you understand how certain features are supposed to function. Cons A big part of my job is managing inventory and it is very easy for inventory to be off when it becomes a 4-5 step process to pull items from stock on contracts after receiving from a PO. It would be nice if there were a feature to pull directly after receiving instead of having to open a contract and manually pull items. Its a simple step but can be easily missed when there are a lot of parts coming in for several different contracts. Review Source Response from Point of Rental Software May 31, 2023 Hey Ashley, we're glad you're able to find ways to use more of the features available in Point of Rental! I'm not sure which specific processes you're talking about; can you email me and we'll figure out if it's best to contact support (this is something that is resolved by having someone explain how it's supposed to be done) or use uInnovate (this is something that can and should be made easier for you)? Thanks again! =) -Brian BG Bud G. OUTDOOR POWER EQUIPMENT PARTS & SERVICE MANAGER Retail Used the software for: 2+ years ### "Just my opinion!" June 8, 2023 5.0 Overall, this is a good program, easy to use, easy to learn and quite accurate where accuracy is needed. Pros I like the ease of use. Easy to train people to use. Really like the support when it's needed. Cons In inventory and some other features, it would be nice to be able to customize the screens a bit more for managability. Review Source Response from Point of Rental Software June 9, 2023 Thanks for the review, Bud! We're glad you're enjoying the software. =) -Brian AM Anthony M. Director Construction Used the software for: 6-12 months ### "Point of Rental - the future of hire software " May 23, 2023 4.0 It has been great, it has really allowed us to track all of our equipment and ensure we are billing our customers correctly, whilst managing a P&L & customer pipeline. Pros Very easy to use, and if there are any problems, the customer support team are always on hand to assist. Cons Would be good if this was a cloud based system. Reason for choosing Point of Rental Software Not just the product, but the overall offering and service backup played a big part in choosing point of rental. Review Source Response from Point of Rental Software May 24, 2023 Anthony, thanks for the review! We do have cloud-based options if that's something that's important to you. Just send me an email and I'll get you to someone that can let you know what that would look like for you. -Brian SM Scott M. Operations Manager Construction Used the software for: 2+ years ### "Long time user" May 23, 2023 5.0 Just dealing with the software that I own, it's great. I've used the software for 25 years so I know how to use it. Only time I need to call support is usually over credit card problems which they must deal with. If I was a user who needed support, it would be a hassle. Pros Ease of use. Once you learn how the software works, it's easy to teach others. Cons The customer support over the years has took a downward spiral. Only a few years ago, your call was answered and dealt with immediately, now your issued a ticket and most of the time called back, sometimes days after your call. Took over 2 months to get a price on an upgrade that's a ridiculous price. Review Source Response from Point of Rental Software May 24, 2023 Scott, we're glad the software's still working well for you and that you're finding it so easy to use and train on! We agree that two months is definitely too long to be waiting for an answer on something as simple as a price. If you ever feel like it's taking too long to get a response, just email us or message us on FB and we'll help escalate or at least let you know what's happening. -Brian Similar Products Featured