# Page 9 | Brandwatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Brandwatch the right Reputation Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/277011/Brandwatch/reviews --- Brandwatch 4.2 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Brandwatch ## Showing most helpful reviews Showing 201-225 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sarah L. Digital Marketing Manager Food & Beverages Used the software for: 6-12 months ### "Super Convenient and Easy To Use" March 18, 2020 5.0 Pros Scheduling posts ahead of time and being able to have a calendar view of all posts across multiple social media accounts and channels in one place has been incredibly helpful. Cons Would be great if you could schedule carousel posts on IG ahead of time, but I'm sure it's in the pipeline! Review Source fW francesca W. Online Marketing Graduate Entertainment Used the software for: Less than 6 months ### "Good but instagram lets it down" March 18, 2020 4.0 I think it is useful when managing multiple markets or social media accounts but could be improved with instagram Pros Super easy to learn and use, straight forward and all of the features I need are there Cons Instagram is difficult for posting (cant do carousel without phone) Comments dont always show within engage Review Source ÜK Ünal K. Marketing Coordinator Medical Devices Used the software for: 6-12 months ### "Review" November 24, 2020 4.0 Pros easy to use for an international compan Cons not working well for all social media channels (facebook groups, instagram-story) Review Source SR Sasja R. Marketing manager Veterinary Used the software for: Less than 6 months ### "Great system" March 19, 2020 4.0 Pros Falcon has helped us a lot in aligning our sites and raising the quality SoMe presence. It also makes the communication with our followers a lot easier. I love it! Cons I think the measuring module is the trickiest. Reason for choosing Brandwatch Features, support, value for money. Review Source RG Rebecca G. Digital communications manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Middle of the road" March 13, 2020 3.0 Falcon is middle of the road for me. There are other programs, like Sprout Social, that are comparable or better. Pros The customer service is fabulous. It's very quick and they're happy to help. Cons Falcon is very buggy. Every day I have an issue. Review Source MW Michael W. Social Media Team Member Banking Used the software for: Less than 6 months ### "Good, but could be better." March 19, 2020 4.0 Pros The UI is easy to understand, quick to get up to speed with it. Cons Listen could be improved, frequent errors when responding to posts. More descriptive error message when things go wrong. Better communication of future maintenance. Review Source HS Henry S. Social Media Strategist Media Production Used the software for: 1-2 years ### "Best Way to Stay Organised in Multiple Countries " July 16, 2015 5.0 Pros Their communication team is amazing. Any issue or error we run into, they instantly help us fix and they actually care. The product itself drives like a dream. Despite the never ending changes on social platforms, Falcon manages to stay up to speed. Cons Nothing that is in their control. They are awesome Review Source BV Bryce V. Marketing Coordinator Construction Used the software for: 6-12 months ### "Great Product For Social Media" March 13, 2020 5.0 Pros I love that I am able to see not only my posts in a calendar form, but also that of other D.R. Horton divisions so it's easier to share ideas and content with one another. Cons I can honestly not think of a con to this software. Review Source OO Otibho O. Digital Marketing Officer Insurance Used the software for: 6-12 months ### "Intergration with Mircosoft CRM off premise" March 27, 2020 3.0 Oka Pros Customer service is was really helpful in set up our account. Cons It can't be integrated with Microsoft CRM off premise Reason for choosing Brandwatch Because we thought we could integrated with Microsoft CRM off premise Review Source Andrea P. Social Media Manager Used the software for: ### "null" April 18, 2017 5.0 Review Source Mitul D. PHP Developer Computer Software Used the software for: ### "null" September 27, 2017 3.0 Review Source JG Jessica G. Community Manager Consumer Goods Used the software for: 6-12 months ### "Positive Experience" November 17, 2020 5.0 Pros The ease of scheduling posts, external links are shortened automatically in post Cons The lack of straight-forwardness when posting for IG Stories, occasional bugs that prevented posting Review Source mG megan G. digital marketing intern Marketing and Advertising Used the software for: Less than 6 months ### "Social Listening is awesome!" April 11, 2019 5.0 Pros We went with Falcon after testing many other social management tools and what really sold us was the social listening tool Cons no cons to report about this software now Review Source JK Joakim K. Head of Social Media Management Consulting Used the software for: Less than 6 months ### "Big tool for big businesses" July 31, 2015 4.5 Pros The service of Falcon Social is very good - you will get a personal contact that you can get in touch with at any time if you have any requests, feedback or concerns. Their support is also very fast and likely to to resolve your problem quickly. They also shares a lot of great ideas and tips with their users. Cons They used to be quite quick implementing new functionalities, but has began to be more slow in their implementations. This will hopefully be improved as they recently announced big changes in terms of number of employees. Review Source SL Shane L. Social Media Officer Higher Education Used the software for: Less than 6 months ### "Excellent!" June 9, 2020 5.0 Stats - really useful Scheduling Pros I would definitely recommend Falcon as it is super easy to use! Cons No functionality for Instagram stories or DMs Review Source MG Melanie G. Account Supervisor Marketing and Advertising Used the software for: 2+ years ### "Falcon" March 18, 2020 5.0 Pros I like the calendar feature on Falcon. It's easy to understand. Cons Learning the different features that Falcon offers was a bit challenging, but not bad. Review Source Kortney B. Fitness Trainer Health, Wellness and Fitness Used the software for: I used a free trial ### "One of the best tool in the industry" February 5, 2019 4.0 Pros The audience and social crm are one of the best in the industry Cons Very high price point compared to other tools Review Source MS Moritz S. Marketing Manager Entertainment Used the software for: Less than 6 months ### "Social Media made easy" March 13, 2020 4.0 Only been using it 2 months now but it is easy to use and user friendly. After a call with one of your team explaining some more in depth it was very easy to set up my own reports Pros It makes it easy to schedule multiple posts across multiple markets and brands. Though I use only one myself. Love the custom reporting Cons We are boosting through Business Manager and I miss the integration. I can only see post in BM once its live. I understand it could be boosted from Falcon but we not doing this yet Review Source JK Joakim K. Digital marketing and web specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "Sandvik Additive " March 13, 2020 5.0 Pros Its ease of use and the post schedule function. Cons Should be easier to schedule posts in draft mode. Review Source VR Verified Reviewer Account Manager Used the software for: Less than 6 months ### "Very informative and customer focused" March 27, 2018 5.0 Pros The information, activity and other data about posts that Falcon.io provides is very comprehensive and easy to understand. Their customer service is top notch and that shows even on their website with live chats. Cons My least favorite part about Falcon.io is that its the THE BEST social media management program out there. This is ofset by the price however, as its cheeper than its competitors Review Source JM Jennifer M. GA Used the software for: 6-12 months ### "Great way to get social media active" April 16, 2018 5.0 Pros So much easier than working with each social media platform individually and really helpful to schedule Cons Doesn't have a way to show who completed what task when working with teams so I need to communicate with colleagues on this Review Source VB Vishal B. Senior Associate Management Consulting Used the software for: I used a free trial ### "Good social media listening tool" February 13, 2019 4.0 Pros 1\. The tool offers a user-friendly interface, which makes it easy for non-technical people to use the tool without much hassle 2. Flexibility to create multiple and customizable dashboards is really good. Cons 1\. In terms of cost, the tool is on the expensive side for small and medium-size companies. Though there are cheaper subscriptions available, but the number of mentions provided in those plans is very limited. Review Source Brittney H. Digital Strategy Marketing and Advertising Used the software for: Less than 6 months ### "Good For Basic Social Listening" February 10, 2019 3.0 I have only been using brandwatch for a short time but it gets the job done when it comes to simple brand monitoring and social listening. I wish the reports and data were a little more robust. Pros The setup for social listening was quick and easy. Cons I wish there was a way to add filters to the components and tables without having to adjust the overall query. Review Source NG Natalie G. Used the software for: ### "Not the worst social media tool" November 3, 2016 3.0 I think that it is a good tool but sometimes it feels overly complicated. I think it is great for working with large teams though! Review Source Response from Cision November 14, 2016 Hi Natalie, thank you for your feedback! We¿d love to show you how to get the most out of Falcon and the simple workflows for smaller teams. Jesse will reach out to you and in the meantime, I hope you can tune in to our next Live Session this week on Publish & Engage: https://www.falcon.io/resources/webinars/welcome-to-falcon-live/ /Maria RS Ronan S. Social Media Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Social Media" March 13, 2020 4.0 Very handy Pros \- Scheduling for all platforms - hashtags to split content up Cons \- Takes a while sometimes to add content to content pool - Other brands can see the content pool Review Source Talk to a Capterra advisor for free and get results within 15 minutes.