# Mitratech AssureHire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mitratech AssureHire the right Compliance solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/276237/AssureHire/reviews --- Mitratech AssureHire 4.6 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mitratech AssureHire Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews NP Nate P HREnvironmental Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The integration with our HCM system is greatly appreciated too.“ November 22, 2025 TK Trevor K Director of Human ResourcesRetail, 201 - 500 employeesUsed the software for: 1-2 years. “I like the people, the product, the speed, and the price. “ June 9, 2025 JR Justin R Talent Acquisition ManagerWholesale, 201 - 500 employeesUsed the software for: 1-2 years. “Our rep at AssureHire provides quick support and responses any customizations or tweaks to our process.“ January 8, 2024 HA Hannah A Director of Teammate ExperienceHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “The ease of use, the responsiveness of customer services and the integration with our onboarding to allow us to streamline the processes.“ December 28, 2023 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Justin R. Talent Acquisition Manager Wholesale Used the software for: 1-2 years ### "Excellent System and Customer Support " January 8, 2024 5.0 Pros Frankly, the customer support aspect of AssureHire is phenomenal. Our rep at AssureHire provides quick support and responses any customizations or tweaks to our process. It's been a phenomenal partnership, and we're huge fans of how user-friendly and customizable AssureHire is. Cons Integration with our ATS is a challenge for us. Switched from [Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/) Cost was a big motivator for us, but it was also turnaround times. Review Source LT Luis T. COO Staffing and Recruiting Used the software for: 1-2 years ### "Genesis Business Management Review of Assurehire" December 20, 2023 5.0 Good and will continue to use within our company. Pros Simplicity when using the system and it’s very easy to teach someone how to use it Cons Nothing I really didn’t like about using assurehire Switched from [Checkr](https://www.capterra.com/p/177814/Checkr/) Lack of customer support and pricing was not good. Review Source AN Ana N. Talent Acquisition Coordinator Oil & Energy Used the software for: 6-12 months ### "2023 AssureHire Review" December 20, 2023 3.0 Overall, my experience with AssureHire is a positive one. The customer service team is professional and responds to support requests quickly. Please overhaul your authorization form, specifically, when it comes to candidates in the Fargo, ND area and finding collection facilities, they get an error message each time. Also, please track pending drug tests better, specifically from third-party testers. Pros The quick customer service responses and the easy-to-use support request portal. Cons AssureHire doesn't do a good job tracking third-party drug test results. Review Source AP Amy P. Staffing Supervisor Human Resources Used the software for: 6-12 months ### "AssureHire works well" December 21, 2023 4.0 Pros AssureHire meets the expectations of a background screening company. The backgrounds come back in a timely manner, and they are accurate. We can see a daily list of where all of the candidates are in the process. Cons The drug screen and physical service they offer doesn't meet the expectations. It sometimes takes months to get the physical results back. Reason for choosing Mitratech AssureHire AssureHire integrates with Paycor's applicant tracking system. Switched from [AcquireTM](https://www.capterra.com/p/102328/AcquireTM-Talent-Management/) AssureHire integrates with Paycor's applicant tracking system. Review Source HA Hannah A. Director of Teammate Experience Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend using AssureHire" December 28, 2023 5.0 Productive, easy to use and meets our needs. They worked with me on price which was incredibly important! Pros The ease of use, the responsiveness of customer services and the integration with our onboarding to allow us to streamline the processes. Cons No applicable answer to this. I could say that the user interface could be revamped. Switched from [Checkr](https://www.capterra.com/p/177814/Checkr/) Integration with Paycor was a big positive for us. Review Source TM Toni M. Risk Management Administrator Construction Used the software for: 2+ years ### "Amazing Customer Service " December 20, 2023 5.0 Pros We have had exceptional customer service from day one starting with the demo of the product. After implementation, \[sensitive content hidden\] has been more than helpful setting up new packages, new users, and answering any quotations that we have. Cons We have no complaints so far, we are very happy with Assure hire. We demoed several other companies before deciding and Assure hire's customer service was/is unmatched. Reason for choosing Mitratech AssureHire The customer service was top tier and the ease of use of the platform. Review Source NP Nate P. HR Environmental Services Used the software for: Less than 6 months ### "AssureHire, the asset you need!" November 22, 2025 5.0 Overall, AssureHire has been a much needed asset for screening employees, and the simple layout makes it easy for even the least experienced user to manage. Pros I love the how easy to use AssureHire is. Performing background checks has never been easier for us. The integration with our HCM system is greatly appreciated too. Cons I have experienced a few issues with attempting to log in. Sometimes it doesn’t recognize my username/email as a authorized account. Review Source AC Anna C. HR Manager Real Estate Used the software for: 6-12 months ### "Assure hire review " December 20, 2023 5.0 Great! Easy to navigate and understand and keeps me in compliance! Pros I like the short turn around time of it. I usually have to fill positions fast so I like that I can give supervisor's assurance that it will take between 2-3 days to clear. I also enjoy the integration with Paycor, the fact that it is easy to navigate, and the timely response from customer service. Cons I have only had 2-3 circumstances where I waited almost 1-2 months for a background to clear. But that was an out of state case so it may have been rare. Other than that no complaints. Also when employees get the invitation from Assure Hire it tells the candidate they need to give medical or credit information so that was odd. I have to find out about that. Review Source JB Jessica B. Director of Compliance Staffing and Recruiting Used the software for: 2+ years ### "AssureHire Support Revieq" December 20, 2023 5.0 Pros I like the ease of access with Assurehire. I also like our CSM, \[sensitive content hidden\]. She is readily available to help with any questions or requests that I have. She makes the difference when it comes to vendors for background checks. I have never had this level of Customer Service with a vendor. She goes above and beyond helping us navigate different requirements that our clients need. She is the reason we stay with AssureHire. Cons When sending multiple invites to an employee, the generic emails all look the same so staff get confused easily. Review Source BK Brandi K. Talent Acquisition Manager Real Estate Used the software for: 1-2 years ### "B Kines review on behalf of Carter Funds" December 20, 2023 4.0 Pros Assure Hire is accessible on the customer service portal. \[sensitive content hidden\] is my CSM, and she is extremely responsive. If I need any clarification, it is provided within 24-48 hours. Cons The ETA's don't always get accurately updated. Sometime it feels like the candidate is sitting stagnate, and I have to be proactive and reach out for updates. Review Source OP Olivia P. HR Coordinator Hospital & Health Care Used the software for: 6-12 months ### "AssureHire Review" December 20, 2023 5.0 Pros \- Customer Service - Quick background results Cons There are no cons about assurehire at the moment. Review Source LP Laural P. Human Resource Manager Retail Used the software for: Less than 6 months ### "Assure Hire is a Good Product" January 2, 2024 5.0 Our overall experience with AssureHire has been very good. Pros AssureHire is easy to use, and gives quick response. Cons The cost of using the Work Number for employment verifications is high. Reason for choosing Mitratech AssureHire Cost and ease of implementation, and we use TalentReef. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: 2+ years ### "HR Director " July 25, 2025 4.0 I wish I had a dedicated customer service rep I could call regularly. It is hard to explain myself each time. Pros I have used this for the second time. The first and this time has been good. The customer service team has been helpful and the response for our backgrounds are great. Cons It has been a little bumpy but over all it has been good. I with I had a person to call instead of a general line. Switched from [ClaimBuild](https://www.capterra.com/p/10029242/ClaimBuild/) They were not able to integrate with our system. Isn’t helpfull Review Source TK Trevor K. Director of Human Resources Retail Used the software for: 1-2 years ### "NASCAR FAST!" June 9, 2025 5.0 The introduction call/demo was straight and to the point. They delivered what they promised, and at the price they promised. The people were so cool and relatable too. Since switching to AssureHire, we've been very pleased. Pros I like the people, the product, the speed, and the price. All things AssureHire for us. We hire hundreds of employees annually. We've had all good experiences, and after over a year with them, you'd think we'd have something to say....even if only to make this review more believable. Cons It may sound like a really inflated review when I say "We have no concerns.", but my HR Generalist feels the same....and he'd be the one to know. We moved providers due to a lack of response, but have had nothing but good reviews since. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The previous company was slow in their response, more expensive per screening, and less reliable than we needed. Review Source CN Chris N. HR Manager Real Estate Used the software for: 2+ years ### "Great Applicant Screener" January 20, 2026 5.0 Very happy with the service they provide. Customer service is very professional, responsive, and attentive to our needs. Works great with our ATS system. Pros The user friendly platform, quick and timely turnover times for background checks, physical examination results, and great customer service. Cons There are some delays on results that require a follow up with customer service. Unless you are tracking periodically, the results will stay pending past the original expected date. Review Source LH Lori H. People and Culture Guide Hospitality Used the software for: 2+ years ### "Great Company to work with!" December 20, 2023 5.0 Overall we have very happy with this partnership. We look forward to continuing it. Pros Easy to interact with from both the employer and the candidate side. Results are easy to understand. Interfaces with our HR System very easily. Support is easy to get in touch with and fast to reply. Cons We have noticed some changes in the quality of response we get from support now that Mitratech is involved. Almost like there's a quota or a time limit or something that they have for interactions. Not necessarily bad, support responses are not as personable and seem more rushed than before the merger. Switched from [Castle](https://www.capterra.com/p/217475/Castle/) The response times where too slow and support was not existent Review Source KM Kristen M. People and Culture, Senior Generalist Pharmaceuticals Used the software for: 1-2 years ### "Happy Customer" January 2, 2024 5.0 Pros Ease of use, ability to put the responsibility in the hands of the candidate, quick followup and follow through. Good relationship managers \[sensitive content hidden\] and fantastic sales rep \[sensitive content hidden\]. Cons Id suggest adding in a mechanism to verify title along with employment confirmation (W2) when the employer cant be reached. This would help with fraud which is becoming more and more prominent in the Clinical Research Associate position we hire for frequently. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was very slow (turnaround) and employer driven Review Source LC Lizz C. VP of People Services Hospitality Used the software for: 2+ years ### "Assure Hire is a Game Changer" December 20, 2023 5.0 Overall a very good experience. I would recommend Pros The support and ease of use. I have been very happy Cons Not much. They have been responsive and easy to work with Switched from [Castle](https://www.capterra.com/p/217475/Castle/) Nonresponsive. Took forever to get a return on the background checks Review Source KD Karen D. HR Administrative Assistant Hospitality Used the software for: 6-12 months ### "Metz Culinary Management " December 21, 2023 3.0 My overall experience has been good. We are a unique large company that has many different background and drug requirements for our hundreds of accounts. My rep at Assurehire, \[sensitive content hidden\] has gone above and beyond to help us us achieve our many customizations that have been needed over the last 6 months. She is most helpful. Pros Very thorough background checks and they are up on all the legalities involved with different states, i.e. NY Cons The drug testing component. There is a disconnect between the labs and Assurehire getting the drug results and updating the background report in a timely manner. I have to continuously submit tickets or call for updates. Also, not enough In-Network labs in close proximity to our many locations that can complete the drug tests needed but Assurehire is working on this. Review Source CL Courtny L. Recruiter Consumer Goods Used the software for: Less than 6 months ### "Great Product!" December 20, 2023 5.0 I have loved it thus far. Everything works well and it's very user friendly. It's also very versatile and customizable in the different services they provide. Pros The ease and speed of which we got set up with AssureHire and making any updates to our packages. The turnaround time is also much quicker than the company we were previously using. Cons Some of the checks, primarily employment verification, seems to be difficult to get results. Which is more on the companies that they are getting the verification from. Switched from [HireRight](https://www.capterra.com/p/100993/HireRight/) Streamlining our process, AssureHire integrates with our ATS recruiting system. Review Source DP David P. HR Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Good follow up and support" December 21, 2023 5.0 Pros AssureHire was the most responsive of the companies we contacted for a demo, and they've kept up the communication by checking in periodically and helping us whenever we hit a snag or need a question answered. The cost was similar to other systems but we're very happy with the level of customer support that they have offered, as well as the ease of using the system itself. Most BG checks for us come back within 24 hours, and the platform is straightforward and easy to use, even for beginners. \[sensitive content hidden\] has been our rep since the beginning and we're very happy with our choice. AssureHire has been great! Cons We use Paycor as our HRIS and I wish the integration were a tiny bit smoother, but it's a minor point. Everything so far has been solid and an A+. Alternatives considered [Sterling](https://www.capterra.com/p/253708/Sterling/) Reason for choosing Mitratech AssureHire \[sensitive content hidden\] , our sales rep, did a great job of explaining the benefits during our initial demo, and he stayed in touch during our decision making process, offering explanation where necessary. His help during the process made us feel we would be taken care of, and we have been. Review Source SA Stacy A. Director of HR Integrations Hospital & Health Care Used the software for: 6-12 months ### "Beacon Oral Specialists" December 20, 2023 5.0 Smooth and ease of use in the product. Very dependable Pros \[sensitive content hidden\] is awesome! She was so helpful and made the choice very easy after interviewing other companies she had an excellent sales presentation and followed up the entire way. Can;t say enough about the service she provided!! Cons Haven't had any issues so far with anything Reason for choosing Mitratech AssureHire \[sensitive content hidden\] produced the best presentation during our interview process Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Changed HRIS System to PayCor and the old system was integrated into UKG Review Source LF Lynsey F. HR Automotive Used the software for: 2+ years ### "AssureHire review" December 20, 2023 5.0 Overall, working with Assurehire has been a great experience, they are help and most of the time results come back quickly. Pros The easy of access and customer support. Cons The changes made after we had a route setup. Review Source LP Lindsey P. Senior HR Administrator Banking Used the software for: 2+ years ### "Assure Hire Survey" December 20, 2023 5.0 Pros Easy to enter information, follow the status, & read the results Cons SSA-89 Form, we do see some delays with this when running a background check & candidates are hesitant to open or unaware. Causes delays. Review Source SP Stephanie P. Recruiting Manager Consumer Services Used the software for: Less than 6 months ### "Useful but can be improved" December 21, 2023 4.0 Pros I like the ease of initiating a background check and drug screen with AssureHire as it integrates nicely with our ATS. Turn around time for certain things is very quick Cons The platform itself could use some updates/upgrades, more control for the client. It's frustrating to have to open a ticket each time a drug screen comes back diluted or we need to extend. There are drop downs on the platform for resending it, but seems every time they are used, it still requires a ticket to get things reset properly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.