---
title: "Phrase Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Phrase Software - reviews, pricing plans, popular comparisons to other Translation Management products and more."
source_url: "https://www.capterra.com/p/276186/Phrase/"
page_type: "product"
language: "en"
---

# 

 Phrase Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Phrase

## What is Phrase?

Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content and experiences, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single environment. From marketing campaigns and product interfaces to apps, audio, video, and customer support, teams manage all multilingual content in one place. Built for complex, fast-moving organizations, Phrase connects directly to the systems where content is created and published. Enterprise-ready and ISO 27001 certified, Phrase is trusted by global brands including Uber, AWS, Volkswagen, and Zendesk. Learn more at phrase.com.

## What is Phrase used for?

[Translation Management](https://www.capterra.com/translation-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Localization](https://www.capterra.com/localization-software/)

Top alternative

Featured

Overall rating

Based on 274 user reviews

Reviews sentiment

Positive

95%

Neutral

3%

Negative

2%

Pros & cons

Intuitive and accessible interface

Responsive and helpful support

Frequent QA and login issues

Starting price

$135

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Phrase?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.phrase.com&name=Phrase)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Phrase

4.6 (274)

VS.

[4.7 (184)](https://www.capterra.com/p/163509/Crowdin/reviews/)

Starting Price

$135

Flat Rate, Per Month

Starting Price

$59

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (274)

Ease Of Use

4.7 (184)

Value For Money

4.3 (184)

Value For Money

4.4 (125)

Customer Service

4.6 (190)

Customer Service

4.7 (130)

## Phrase alternatives

Highest Rated

[4.8 (97)](https://www.capterra.com/p/162858/Lokalise/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[3.6 (13)](https://www.capterra.com/p/157254/XTM-Cloud/reviews/)

Starting price

$16500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

46%

of reviewers

rated it above 4 stars

[3.4 (18)](https://www.capterra.com/p/151866/Smartling/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

50%

of reviewers

rated it above 4 stars

[Localize](https://www.capterra.com/p/186742/Localize/)

[4.7 (62)](https://www.capterra.com/p/186742/Localize/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/276186/Phrase/alternatives/)

## FAQs about Phrase

Overview

### What problems does Phrase solve?

Phrase solves slow, developer-dependent localization by centralizing strings, translation jobs, glossaries, and version history in one workspace. It reduces scattered feedback, duplicate effort across platforms, and manual build updates through collaboration tools, APIs, and CI/CD integrations. Product managers, developers, UX writers, designers, and multilingual marketing teams benefit most.

Answer based on 182 reviews

Overview

### Which roles and teams benefit most from Phrase?

Phrase is most used by translators, linguists, and localization teams who need to manage multilingual content, terminology, and translation workflows efficiently. Product managers, project managers, and content leads use it to coordinate releases and approvals, while software engineers and developers integrate localization into apps, websites, and continuous delivery processes.

Answer based on 269 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is Phrase built for?

Phrase serves the entire translation supply chain, with strongest adoption among small businesses at 76% and Translation and Localization teams at 46%. It also supports enterprises at 14% and midsize businesses at 9%, with additional use in Information Technology and Services and Computer Software for translation management.

Answer based on 274 reviews

Features and Usability

### What are the key features of Phrase?

Phrase includes core translation management features like translation memory, terminology management, machine translation, and quality assurance checks, plus project management tools for jobs, comments, and approvals. Differentiating features include the in-context editor, API and webhooks, GitHub/GitLab/Bitbucket integrations, analytics, and multi-language file handling.

Answer based on 162 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Phrase starts at $27/month for the Freelancer plan, with Starter at 135/month, Professional at 875/month, Team at 1245/month, and Business at 4395/month; Enterprise is custom priced. Reviewers call the basic plan sufficient for many needs, but some say advanced features and multi-user pricing feel expensive.

Answer based on 33 reviews

Integrations

### Which third-party tools and platforms does Phrase integrate with?

Phrase integrates with WordPress and Plunet BusinessManager, with catalog support covering over 20 integrations overall. Common connections include GitHub, GitLab, Bitbucket, Slack, Google Drive, and Contentful, spanning development, collaboration, storage, and content management workflows for translation and localization teams.

Answer based on 23 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Phrase?

Phrase is fairly easy to onboard for translators and regular contributors, who often pick up the interface quickly with hands-on use. Admins and teams using broader workflows may need more time because of the feature depth. Phrase offers live online sessions, webinars, videos, and documentation to support training and adoption.

Answer based on 12 reviews

Getting Started and Support

### What customer support options does Phrase offer, and how do users rate the experience?

Phrase offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as quick, professional, and helpful, with fast answers through chat and same-day replies in some cases. A few users report slower handling for more complex issues and want more training or localized assistance.

Answer based on 35 reviews

Translation

### How well does Phrase handle translation management?

Phrase handles translation management well for software, app, and localization teams that need organized multilingual workflows. It supports translation memory, glossaries, in-context editing, tagging, and project tracking, which helps accuracy and collaboration. Some freelancers and smaller teams find pricing high, and very large files or context-heavy work can feel limiting.

Answer based on 162 reviews

## Who uses Phrase?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and accessible interface

94% positive reviews out of 36

Most reviewers find the user interface straightforward, visually clear, and easy for both beginners and experts.

Frequent QA and login issues

49% negative reviews out of 41

Some reviewers indicate bugs and issues include persistent QA false positives, login instability, and cumbersome cancellation processes.

Responsive and helpful support

93% positive reviews out of 30

Most reviewers describe customer support as quick, knowledgeable, and consistently effective in resolving questions or issues.

Efficient multilingual team workflows

100% positive reviews out of 25

Most reviewers indicate team collaboration enables seamless input, feedback, and coordination across departments and languages.

## Features

AI summary

Based on 1,793 Translation Management reviews

Capterra reviewers point to the following as the top priorities when choosing translation management software:

-   **Text Editing** (**42%** of reviewers rated this feature as critical)
-   **Multi-Language** (**53%**)
-   **Translator Database** (**38%**)

Phrase supports all three features that reviewers rank highest: **Text Editing**, **Multi-Language**, and **Translator Database**. Together, these capabilities help businesses manage multilingual content updates, coordinate translators more efficiently, and maintain consistency across projects, allowing teams to deliver accurate translations faster.

Text Editing

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Edit text as needed

Multi-Language

4.5 (64)

48.44% of 64 reviewers that rated this feature as important or highly important

You can manage projects in many languages and compare translations across them. Reviewers highlight the broad language support, ease of switching between languages, and usefulness for multilingual projects, especially for less common language pairs.

Translator Database

4.3 (78)

48.72% of 78 reviewers that rated this feature as important or highly important

It gives you quick access to previous translations, ensuring consistency and saving time. Users think it’s easy to search, edit, and use, and find it especially valuable for repetitive work, terminology management, and collaborating with team members.

Machine Translation

4.2 (80)

48.75% of 80 reviewers that rated this feature as important or highly important

This aspect offers fast, automated translation suggestions that speed up the workflow. Reviewers appreciate the time savings, improved productivity, and quality of suggestions, though some feel it still needs improvement for certain languages or creative content.

Language Detection

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Identify different languages

Project Tracking

4.5 (70)

58.57% of 70 reviewers that rated this feature as important or highly important

With this capability, you can easily monitor project progress, manage multiple jobs, and visualize completion status. Reviewers appreciate how it streamlines tracking for both translators and managers, helps with time allocation, and provides clear overviews and progress statistics.

Phrase 44 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Assignment Management: Assign issues and tasks based on availability or required skills
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Content Publishing Options: Facilitates online authoring and publishing of the content
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Customizable User Interface: Design, modify, and organize how content is displayed on a system interface
- Deadline Management: Specify or track the date/time a project, task, etc., is due for completion
- Document Management: Store, manage, and track all electronic documents in a centralized location
- For Websites: Software is used for working on online pages
- Language Detection: Identify different languages
- Localization Automation: Adapt content to display differently based on viewer location
- Machine Translation: This aspect offers fast, automated translation suggestions that speed up the workflow. Reviewers appreciate the time savings, improved productivity, and quality of suggestions, though some feel it still needs improvement for certain languages or creative content.
- Memory Management: Store and save retrievable data
- Metadata Management: Collect and maintain structured information that describes data or content
- Multi-Language: You can manage projects in many languages and compare translations across them. Reviewers highlight the broad language support, ease of switching between languages, and usefulness for multilingual projects, especially for less common language pairs.
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Phrase Analytics: Identifies unique words and phrases that show up in a specific attribute
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Project Tracking: With this capability, you can easily monitor project progress, manage multiple jobs, and visualize completion status. Reviewers appreciate how it streamlines tracking for both translators and managers, helps with time allocation, and provides clear overviews and progress statistics.
- Project Workflow: Create, manage, or update project workflows.
- Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues
- Quality Control: Ensure that quality requirements and standards are met across production processes
- Quotes/Estimates: Generate quotes or estimates for customers
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Terminology Management: Identifying and using specialized terms in the right context
- Text Editing: Edit text as needed
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Translation Management: Manages translation of text and other digital assets
- Translation Memory: A database that stores sentences, paragraphs or segments of text that have been previously translated
- Translator Database: It gives you quick access to previous translations, ensuring consistency and saving time. Users think it’s easy to search, edit, and use, and find it especially valuable for repetitive work, terminology management, and collaborating with team members.
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Workflow Management: It helps you organize tasks, assign roles, and track project stages. Reviewers appreciate the user-friendly interface, ability to coordinate teams, and clear project overviews, though some mention limitations for smaller teams or specific workflows.

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Features

4.4 (274)

4.4

Based on 274 reviews

## Pricing

Value for money

4.3 (184)

[View pricing plan details](https://www.capterra.com/p/276186/Phrase/pricing/)

Direct plan: Starter

$135.00

Flat Rate,Per Month

It includes:

-   Unlimited TMS Seats
-   150 Strings Seats
-   7 Phrase Products
-   Basic product volumes
-   Document and software localization
-   CAT features
-   Translation memories and term bases
-   Integrations for Github, Gitlab, Bitbucket, and more
-   Quality assurance
-   24/7 customer support

Direct plan: Team

$1,245

Flat Rate,Per Month

It includes:

-   Unlimited TMS Seats
-   150 Strings Seats
-   All Phrase products
-   Increased product volumes
-   All of Starter +
-   Customizable translation workflows
-   Integrations for Figma, Slack, WordPress, and more
-   Customization, profiles, and glossaries for AI-powered machine translation
-   Vendor management
-   Reporting and financials

Direct plan: Business

$4,395

Flat Rate,Per Month

It includes:

-   Unlimited TMS Seats
-   150 Strings Seats
-   All Phrase products
-   High product volumes
-   All of Team +
-   Multiple Custom AI models
-   Integrations to Drupal, Zendesk, Kontent.ai, and more
-   Custom metadata and branching for products
-   Language Quality Assessment
-   Single sign-on
-   Unlimited Phrase Analytics dashboards

Direct or LSP plan: Enterprise

Contact Vendor for Pricing

It includes:

-   Unlimited TMS Seats
-   150 Strings Seats
-   All Phrase products
-   Customized product volumes
-   All of Business +
-   7 Phrase Products
-   Access to all integrations including Adobe Experience Manager and Contentful
-   Premium Success Plan
-   Tailored onboarding
-   Private communication channel
-   Workflow audits
-   Regular business reviews and statistics
-   Activity tracking for keys

LSP plan: Professional

$875.00

Flat Rate,Per Month

It includes:

-   Unlimited TMS Seats
-   150 Strings Seats
-   All Phrase products
-   Increased product volumes
-   All of Freelancer +
-   Vendor management
-   Reporting and financials
-   Customizable translation workflows
-   Integrations for Figma, Slack, WordPress, and more
-   Customization, profiles, and glossaries for AI-powered machine translation

LSP plan: Freelancer

$27.00

Flat Rate,Per Month

It includes:

-   1 TMS Seat
-   No Strings Seats
-   5 Phrase products
-   Basic product volumes
-   CAT features
-   Quality assurance
-   Document and software localization
-   Translation memories and term bases
-   Integrations for Github, Gitlab, Bitbucket, and more
-   24/7 customer support

Value for money

4.3 (184)

4.3

Based on 184 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[

GitLab](https://www.capterra.com/p/159806/GitLab/)[

Figma](https://www.capterra.com/p/175027/Figma/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (190)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (190)

4.6

Based on 190 reviews

## User reviews

Overall rating

4.6

Based on 274 reviews

Filter by rating

5(193)

4(68)

3(7)

2(2)

1(4)

Mentioned topic

Sorted by most recent

AN

Anonymous User

Software Engineer

Computer Software

### "Ok but there are better alternatives"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 11, 2025

Pros

It's a really good translation management platform but prices are a bit high for what they offer....

Cons

I don't like that I have to contact them to see a demo of the product, and btw I switched to other alternatives

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VL

Vivien L.

Linguist

Translation and Localization

### " Great linguists"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

10/10

October 1, 2025

I have used phrase for two different clients, at this point I will definitely say it’s my favorite platform to work on when it comes to translation.

Pros

I like the fact that it’s very intuitive and nicely designed for a visual Linquist like myself. it’s very easy to learn and I like how it’s organized.

Cons

what I don’t like is that I have to run the QA on some jobs when I know there is no need to run it and after you run it you still need to do the QA one more time before you can complete the job.

Switched from

[Lingotek](https://www.capterra.com/p/235003/Lingotek/)

Company requirement I have no say in the process, but I’m glad it happened.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Magdalena K.

Free lance translator

Translation and Localization

### "User friendly platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

July 22, 2024

I am satisfied because it is not necessary to buy CAT tool, but I can work with the credentials I become from a translation agency.

Pros

It enables to have many different accounts for different translation agencies.

Cons

I didn't understand if it is possible to import a translation memory of Trados Studio.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Owner

Translation and Localization

### "Uploaded words count toward your quota, not translated words, uploaded words. "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 8, 2024

Support is poor. Generic issues will be slow. More involved things. Glacial.

Pros

In general it is an acceptable system with one deal-breaking flaw.

Cons

You have an allotted quota of words you can upload. And it counts every word. If you are uploading words for an offer let's say that counts fully toward your quota. So, you are pitching for a large project, well you are blowing your quota with no return. So that means we have to run Trados in addition to prepare offers. In our case, there was a bug and we needed to upload and re-upload a file. That was a large file, and with that one file, we used-up our entire quota for the coming three month period as we had just paid. That is very unlikely.

Switched from

[Trados Studio](https://www.capterra.com/p/151746/Trados-Studio/)

We used Trados Groupshare which was a poorly conceived product with huge performance issues. These systems are always compromises, and the same applies here.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 11, 2024

Hey there, we know adjusting to our new pricing plan might take some trial and error and we apologize for the adjustment period! Our new pricing model might have raised concerns but we’ve listened to our LSP customers and adjusted pricing and volumes in our dedicated LSP plans to better accommodate quoting.

KV

Kyle V.

anders

Translation and Localization

### "Pas op als je ooit nog wilt overschakelen"

4.0

Overall Rating

4.0

4.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 31, 2024

Goed, totdat je hulp nodig hebt of wil annuleren.

Pros

Fijn in het gebruik en het werkt met vele bestandsformaten

Cons

Plots ging mijn driemaandelijkse bedrag van 66 EUR naar 250 EUR zonder enig bericht. Het bedrag werd simpelweg afgehouden. Inmiddels ben ik meer dan 3 weken over en weer aan het mailen om een terugbetaling te krijgen. In plaats daarvan krijg ik als antwoord enkel help-artikelen. Ik kan het abonnement niet stopzetten, ik krijg geen refund en ik krijg simpelweg geen mens te spreken. Je kan op de site alleen een afspraak inboeken voor een demo. Daar houdt het op.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 3, 2024

Hey Kyle, I checked in with our billing team and they let me know that your refund has been issued and all has been sorted with your subscription. Regardless, we're sorry you had a difficult experience! Thank you for taking the time to share your thoughts and please reach out to us if you have any outstanding issues.

John S.

Co-founder developer

Information Technology and Services

### "App works but very scummy refunds process"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 15, 2024

They were okay for a while but when we decided to cancel, they made it impossible.

Pros

It works. It's not too terrible to use. Once you've got the flow going, it's fine.

Cons

The UI is very clunky Their billing/accounts team are super slow to respond and refuse to cancel my plan. I tried to cancel in March and the UI said it wasn't renewing but it did anyway. They say they want 30 days notice but they ignored my request and pinged me for 3 months instead. I would not use this company again or recommend them after this.

Switched from

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

Moving to AI translations is cheaper and more-or-less as good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2024

Hi John, we want to apologize for the difficult situation you experienced regarding your subscription renewal. I reached out to the billing team and it seems there was a miscommunication. I believe everything with your account has now been sorted out, but please reach out to us if you have any remaining issues. Thanks for letting us know and for your time as a customer of Phrase!

EK

Em K.

Translator

Translation and Localization

### "One of the worst"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 7, 2023

Pros

It's online, which is useful. Other than that, nothing.

Cons

This is one of the worst CAT tools I have used in my 30 years as a translator. Not enough functions, and those that are included, are not working properly! Something as simple as inserting strings using the F8 key does not work on a Mac, even when pairing it with the fn key (or any other key combinations). The tags also show up as a series of symbols, so translating any strings with tags take forever. When working on texts with a lot of strings, you will spend twice as long on the translation compared to other CAT tools!Finally, their customer department take a long time to reply to any queries.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2024

Hi Em - we're sorry to hear that you had a frustrating experience with Phrase. Our tech support team takes about 30 minutes on average to respond, so I'm surprised to hear that you felt you had to wait quite a long time. Regardless, we appreciate the feedback. It's important for us to hear what customers don't like as well! Thank you for taking the time to share your thoughts.

AP

Alessia P.

Translator

Translation and Localization

### "This is an excellent software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2022

Pros

Very easy to use and offers great support

Cons

For my business, it is not the best that the payment is three months and not monthly

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

QK

qamra K.

writer

Writing and Editing

### "Somewhat excellent"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

November 3, 2022

Pros

Translation under the hands of specialists in the field is enjoyable

Cons

It needs more development and lacks translation in Arabic

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JN

Jelena N.

Native Language Specialist

Writing and Editing

### "My use of Memsource"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 2, 2022

Pros

It is easily used and I felt like I got used to it very fast after using it for the first time.

Cons

I feel like the only con is not getting a great text overview when writing/editing the segments.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/276186/Phrase/reviews/)

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