--- title: "Phrase Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Phrase Software - reviews, pricing plans, popular comparisons to other Translation Management products and more." source_url: "https://www.capterra.com/p/276186/Phrase/" page_type: "product" language: "en" --- # Phrase Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Phrase ## What is Phrase? Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content and experiences, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single environment. From marketing campaigns and product interfaces to apps, audio, video, and customer support, teams manage all multilingual content in one place. Built for complex, fast-moving organizations, Phrase connects directly to the systems where content is created and published. Enterprise-ready and ISO 27001 certified, Phrase is trusted by global brands including Uber, AWS, Volkswagen, and Zendesk. Learn more at phrase.com. ## What is Phrase used for? [Translation Management](https://www.capterra.com/translation-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Localization](https://www.capterra.com/localization-software/) Top alternative Featured Overall rating Based on 274 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Pros & cons Intuitive and accessible design Responsive and helpful assistance Frequent QA and login problems Starting price $27 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Phrase?[Manage this product listing](https://www.g2.com/products/phrase-phrase/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Phrase 4.6 (274) VS. [4.7 (190)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting Price $27 Flat Rate, Per Month Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (274) Ease Of Use 4.7 (693) Value For Money 4.3 (184) Value For Money 4.4 (467) Customer Service 4.6 (190) Customer Service 4.7 (412) ## Phrase alternatives [3.6 (13)](https://www.capterra.com/p/157254/XTM-Cloud/reviews/) Starting price $16500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 46% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/162858/Lokalise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Google Translate](https://www.capterra.com/p/230852/Google-Translate/) [4.5 (693)](https://www.capterra.com/p/230852/Google-Translate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230852/Google-Translate/) Highest Rated [Bureau Works](https://www.capterra.com/p/189130/Bureau-Works/) [4.8 (118)](https://www.capterra.com/p/189130/Bureau-Works/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/189130/Bureau-Works/) [View all alternatives](https://www.capterra.com/p/276186/Phrase/alternatives/) ## FAQs about Phrase Overview ### What problems does Phrase solve? Phrase solves slow, developer-dependent localization workflows by centralizing strings, translation jobs, and terminology in one place. It reduces scattered collaboration, duplicate effort across platforms, and manual copy updates. Product teams, developers, translators, designers, and marketing managers benefit most when managing multilingual releases, reviews, and ongoing content changes. Answer based on 182 reviews Overview ### Which roles and teams benefit most from Phrase? Phrase is most used by translators, linguists, and localization teams who need to manage multilingual content, terminology, and translation consistency. Software engineers, developers, and product managers use it to integrate localization into release workflows, while project managers and content leaders rely on it to coordinate updates, approvals, and cross-market content delivery. Answer based on 269 reviews Overview ### What company size and industries is Phrase built for? Phrase serves the entire translation supply chain, but reviewer data shows it is used most by small businesses at 76%, with enterprise teams at 14% and midsize companies at 9%. It is built mainly for translation and localization at 46%, followed by information technology and services at 7% and computer software at 6%, primarily for translation management. Answer based on 274 reviews Features and Usability ### What are the key features of Phrase? Phrase includes core translation management features such as translation memory, terminology management, machine translation, and project management. Differentiating capabilities include the in-context editor, API and CI/CD integrations, workflow and quality assurance checks, plus collaboration tools like comments, translation history, and status tracking for multilingual teams. Answer based on 162 reviews Pricing ### How much does it cost and what fees or limitations are included? Phrase starts at $27/month for the LSP plan: Freelancer, which includes 1 TMS seat, 24/7 support, CAT features, and basic product volumes. Reviewers describe the price as affordable for freelancers and say the basic plan is often sufficient, but others call advanced features expensive and mention weaker TM/TB features. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Phrase integrate with? Phrase integrates with WordPress and Plunet BusinessManager based on reviewer mentions, and supports over 20 integrations overall. Official catalog connections also include Slack, GitHub, GitLab, Figma, Contentful, and Google Drive, covering content management, collaboration, design, and development workflows. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Phrase? Phrase offers live online training, webinars, documentation, and videos, which gives teams several ways to learn. Reviewers describe everyday onboarding as fairly quick for translators, students, and business stakeholders because the interface is clear. Admins and teams using advanced features may need more time, hands-on practice, or extra tutorial support. Answer based on 12 reviews Getting Started and Support ### What customer support options does Phrase offer, and how do users rate the experience? Phrase offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as quick, responsive, knowledgeable, and professional, with same-day answers in some cases. A few report slower handling for more involved issues and want more training, conference-call help, or language-specific assistance. Answer based on 35 reviews Translation ### How well does Phrase handle translation management? Phrase handles translation management well for software, website, and content localization teams. It supports translation memory, glossaries, tagging, in-context editing, and project tracking that help developers, translators, and project managers stay aligned. Some users mention higher pricing, occasional slowdowns on large files, and context-heavy work needing extra review. Answer based on 162 reviews ## Who uses Phrase? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible design 94% positive reviews out of 36 Most reviewers describe the user interface as straightforward, visually clear, and easy for all experience levels. Frequent QA and login problems 49% negative reviews out of 41 Some reviewers report recurring QA tool false positives, login difficulties, and occasional issues with subscription management. Responsive and helpful assistance 93% positive reviews out of 30 Most reviewers indicate customer support is prompt, knowledgeable, and resolves questions or issues quickly. Centralized multilingual teamwork platform 100% positive reviews out of 25 Reviewers feel team collaboration enables multiple departments to coordinate, edit, and manage translations efficiently. ## Features AI summary Based on 1,802 Translation Management reviews Capterra data shows that buyers of translation management software rank the following features as their top priorities: - **Text Editing** (**42%** of reviewers rated this feature as critical) - **Multi-Language** (**53%**) - **Translator Database** (**38%**) Phrase supports all three features that reviewers rate most highly: **Text Editing**, **Multi-Language**, and **Translator Database**. Together, these capabilities help businesses edit and refine translated content, manage projects across multiple languages, and keep translator information organized, allowing teams to maintain quality, improve coordination, and complete localization work more efficiently. Text Editing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed Multi-Language 4.5 (64) 48.44% of 64 reviewers that rated this feature as important or highly important You benefit from support for a wide range of languages, making it versatile for multilingual projects. Some reviewers find it valuable for comparing translations, managing various language pairs, and appreciate inclusion of less common languages not found in other tools. Translator Database 4.3 (78) 48.72% of 78 reviewers that rated this feature as important or highly important This capability offers quick access to previous translations, ensuring consistency and saving time. Users think it’s easy to use, valuable for maintaining terminology, and helpful for referencing past work, especially when working on similar projects or with the same client. Machine Translation 4.2 (80) 48.75% of 80 reviewers that rated this feature as important or highly important Machine translation gives you instant draft translations, speeding up workflows and reducing manual effort. Reviewers indicate it saves time, increases productivity, and provides useful suggestions, though some mention quality varies and it may need human refinement. Language Detection 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Identify different languages Project Tracking 4.5 (70) 58.57% of 70 reviewers that rated this feature as important or highly important With project tracking, you can easily monitor progress, manage multiple projects, and visualize completion status. Reviewers appreciate how it helps organize work, provides clear progress updates, and makes it simple to allocate time and resources efficiently. Phrase 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - For Websites: Software is used for working on online pages - Language Detection: Identify different languages - Localization Automation: Adapt content to display differently based on viewer location - Machine Translation: Machine translation gives you instant draft translations, speeding up workflows and reducing manual effort. Reviewers indicate it saves time, increases productivity, and provides useful suggestions, though some mention quality varies and it may need human refinement. - Memory Management: Store and save retrievable data - Metadata Management: Collect and maintain structured information that describes data or content - Multi-Language: You benefit from support for a wide range of languages, making it versatile for multilingual projects. Some reviewers find it valuable for comparing translations, managing various language pairs, and appreciate inclusion of less common languages not found in other tools. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Phrase Analytics: Identifies unique words and phrases that show up in a specific attribute - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: With project tracking, you can easily monitor progress, manage multiple projects, and visualize completion status. Reviewers appreciate how it helps organize work, provides clear progress updates, and makes it simple to allocate time and resources efficiently. - Project Workflow: Create, manage, or update project workflows. - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Terminology Management: Identifying and using specialized terms in the right context - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Translation Management: Manages translation of text and other digital assets - Translation Memory: A database that stores sentences, paragraphs or segments of text that have been previously translated - Translator Database: This capability offers quick access to previous translations, ensuring consistency and saving time. Users think it’s easy to use, valuable for maintaining terminology, and helpful for referencing past work, especially when working on similar projects or with the same client. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: This aspect helps you organize tasks, assign roles, and track project stages. Reviewers appreciate its usefulness for both project managers and translators, noting it simplifies collaboration and offers a clear overview, though some mention occasional limitations in customization. --- Get Advice We can help you find the software with the features you need. Features 4.4 (274) 4.4 Based on 274 reviews ## Pricing Value for money 4.3 (184) [View pricing plan details](https://www.capterra.com/p/276186/Phrase/pricing/) LSP plan: Freelancer $27.00 Flat Rate,Per Month It includes: - 1 TMS Seat - No Strings Seats - 5 Phrase products - Basic product volumes - CAT features - Quality assurance - Document and software localization - Translation memories and term bases - Integrations for Github, Gitlab, Bitbucket, and more - 24/7 customer support Value for money 4.3 (184) 4.3 Based on 184 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[ GitLab](https://www.capterra.com/p/159806/GitLab/)[ Figma](https://www.capterra.com/p/175027/Figma/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (190) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (190) 4.6 Based on 190 reviews ## User reviews Overall rating 4.6 Based on 274 reviews Filter by rating 5(193) 4(68) 3(7) 2(2) 1(4) Mentioned topic Sorted by most recent AN Anonymous User Software Engineer Computer Software ### "Ok but there are better alternatives" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 11, 2025 Pros It's a really good translation management platform but prices are a bit high for what they offer.... Cons I don't like that I have to contact them to see a demo of the product, and btw I switched to other alternatives Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VL Vivien L. Linguist Translation and Localization ### " Great linguists" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 October 1, 2025 I have used phrase for two different clients, at this point I will definitely say it’s my favorite platform to work on when it comes to translation. Pros I like the fact that it’s very intuitive and nicely designed for a visual Linquist like myself. it’s very easy to learn and I like how it’s organized. Cons what I don’t like is that I have to run the QA on some jobs when I know there is no need to run it and after you run it you still need to do the QA one more time before you can complete the job. Switched from [Lingotek](https://www.capterra.com/p/235003/Lingotek/) Company requirement I have no say in the process, but I’m glad it happened. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Magdalena K. Free lance translator Translation and Localization ### "User friendly platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 22, 2024 I am satisfied because it is not necessary to buy CAT tool, but I can work with the credentials I become from a translation agency. Pros It enables to have many different accounts for different translation agencies. Cons I didn't understand if it is possible to import a translation memory of Trados Studio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Translation and Localization ### "Uploaded words count toward your quota, not translated words, uploaded words. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 8, 2024 Support is poor. Generic issues will be slow. More involved things. Glacial. Pros In general it is an acceptable system with one deal-breaking flaw. Cons You have an allotted quota of words you can upload. And it counts every word. If you are uploading words for an offer let's say that counts fully toward your quota. So, you are pitching for a large project, well you are blowing your quota with no return. So that means we have to run Trados in addition to prepare offers. In our case, there was a bug and we needed to upload and re-upload a file. That was a large file, and with that one file, we used-up our entire quota for the coming three month period as we had just paid. That is very unlikely. Switched from [Trados Studio](https://www.capterra.com/p/151746/Trados-Studio/) We used Trados Groupshare which was a poorly conceived product with huge performance issues. These systems are always compromises, and the same applies here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2024 Hey there, we know adjusting to our new pricing plan might take some trial and error and we apologize for the adjustment period! Our new pricing model might have raised concerns but we’ve listened to our LSP customers and adjusted pricing and volumes in our dedicated LSP plans to better accommodate quoting. KV Kyle V. anders Translation and Localization ### "Pas op als je ooit nog wilt overschakelen" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 31, 2024 Goed, totdat je hulp nodig hebt of wil annuleren. Pros Fijn in het gebruik en het werkt met vele bestandsformaten Cons Plots ging mijn driemaandelijkse bedrag van 66 EUR naar 250 EUR zonder enig bericht. Het bedrag werd simpelweg afgehouden. Inmiddels ben ik meer dan 3 weken over en weer aan het mailen om een terugbetaling te krijgen. In plaats daarvan krijg ik als antwoord enkel help-artikelen. Ik kan het abonnement niet stopzetten, ik krijg geen refund en ik krijg simpelweg geen mens te spreken. Je kan op de site alleen een afspraak inboeken voor een demo. Daar houdt het op. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2024 Hey Kyle, I checked in with our billing team and they let me know that your refund has been issued and all has been sorted with your subscription. Regardless, we're sorry you had a difficult experience! Thank you for taking the time to share your thoughts and please reach out to us if you have any outstanding issues. John S. Co-founder developer Information Technology and Services ### "App works but very scummy refunds process" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2024 They were okay for a while but when we decided to cancel, they made it impossible. Pros It works. It's not too terrible to use. Once you've got the flow going, it's fine. Cons The UI is very clunky Their billing/accounts team are super slow to respond and refuse to cancel my plan. I tried to cancel in March and the UI said it wasn't renewing but it did anyway. They say they want 30 days notice but they ignored my request and pinged me for 3 months instead. I would not use this company again or recommend them after this. Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Moving to AI translations is cheaper and more-or-less as good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2024 Hi John, we want to apologize for the difficult situation you experienced regarding your subscription renewal. I reached out to the billing team and it seems there was a miscommunication. I believe everything with your account has now been sorted out, but please reach out to us if you have any remaining issues. Thanks for letting us know and for your time as a customer of Phrase! EK Em K. Translator Translation and Localization ### "One of the worst" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 7, 2023 Pros It's online, which is useful. Other than that, nothing. Cons This is one of the worst CAT tools I have used in my 30 years as a translator. Not enough functions, and those that are included, are not working properly! Something as simple as inserting strings using the F8 key does not work on a Mac, even when pairing it with the fn key (or any other key combinations). The tags also show up as a series of symbols, so translating any strings with tags take forever. When working on texts with a lot of strings, you will spend twice as long on the translation compared to other CAT tools!Finally, their customer department take a long time to reply to any queries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2024 Hi Em - we're sorry to hear that you had a frustrating experience with Phrase. Our tech support team takes about 30 minutes on average to respond, so I'm surprised to hear that you felt you had to wait quite a long time. Regardless, we appreciate the feedback. It's important for us to hear what customers don't like as well! Thank you for taking the time to share your thoughts. AP Alessia P. Translator Translation and Localization ### "This is an excellent software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2022 Pros Very easy to use and offers great support Cons For my business, it is not the best that the payment is three months and not monthly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QK qamra K. writer Writing and Editing ### "Somewhat excellent" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 3, 2022 Pros Translation under the hands of specialists in the field is enjoyable Cons It needs more development and lacks translation in Arabic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jelena N. Native Language Specialist Writing and Editing ### "My use of Memsource" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 2, 2022 Pros It is easily used and I felt like I got used to it very fast after using it for the first time. Cons I feel like the only con is not getting a great text overview when writing/editing the segments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/276186/Phrase/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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