--- title: "Fathom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fathom the right AI Sales Assistant solution for you? Explore 810 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/276054/Fathom/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- Fathom 5 (810) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of Fathom Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity.“ January 24, 2026 RR Rachel R CoderComputer Software, Self-employedUsed the software for: Less than 6 months. “There are some bugs in terms of sharing recordings and granting access.“ May 8, 2026 Richard M Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style“ August 29, 2025 JS Jayne S DirectorExecutive Office, Self-employedUsed the software for: Less than 6 months. “As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email it works well but I'm unable to invite that email to external client emails.“ February 11, 2025 JM Jaaziah M StudentHigher Education, Self-employedUsed the software for: Less than 6 months. “The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying.“ November 19, 2024 Caroline S Cellular Health ConsultantAlternative Medicine, Self-employedUsed the software for: I used a free trial. “This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost.“ January 24, 2026 KR Kwesi R Vice PresidentFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing their presentations - the highlight feature allows to be break apart a presentation and train with precision.“ March 18, 2025 MH Mallory H Customer Success RepComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type up notes/summaries and share them with our customers.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 810 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best AI notetaker I've found" May 22, 2025 5.0 Fathom is simple, effective, and doesn’t lock core features behind a paywall. It does exactly what it promises, with fast support and an easy setup. Pros Fathom is simple in its use and doesn't hide a lot of its features behind a paywall. They provide more than the other AI notetakers and it was lot easier to set up than the others as well. Whenever I've had a question, their support responds in hours, sometimes minutes, not in days. Couldn't ask for much more than that. Cons One thing I wish Fathom did was give the ability to upload audio files to be transcribed. Sometimes getting on a call isn't feasible so having the ability to upload a conversation would save a lot of time in the future. Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Otter.ai](https://www.capterra.com/p/202799/Otter/) Ease of use and cost. Fathom is better priced and is incredibly easy to setup and use. Review Source RR Rachel R. Coder Computer Software Used the software for: Less than 6 months ### "Incredible free plan" May 8, 2026 5.0 I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. Pros The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. Cons There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. Alternatives considered [Firefly](https://www.capterra.com/p/10009059/Firefly/)[Otter.ai](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/) Reason for choosing Fathom This has the most robust free plan. If you don't yet have the budget for a lot of software - this is by far the best. Review Source CO Cynthia O. Project Manager Design Used the software for: 1-2 years ### "Best Meeting Note Taker" October 15, 2026 5.0 My overall experience with Fathom has been so good if not perfect because it is easy to set up, to use and it makes meetings easier to manage without taking notes all the time. Pros I like how it monitors my meetings and it is always available to join my meetings. I love how it records meetings and creates summaries automatically. It also saves time and makes it easy for me to keep track of important points. My holy grail. Cons I dislike that the transcripts can be wrong and need corrections which takes time, especially when accents are difficult to recognize. Review Source MM Michael M. Founder Professional Training & Coaching Used the software for: 2+ years ### "Lost Two Years of Client Data Due to Fathom's Poor Customer Service" December 18, 2024 1.0 I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence. Pros Transcription and AI generated summaries were helpful Cons Horrible customer service that resulted in me losing two years of customer data. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fathom Reviews / Recommendations from colleagues Review Source WW Wren W. Owner Events Services Used the software for: Less than 6 months ### "Makes meetings way easier to keep up with" July 13, 2026 4.0 Overall, Fathom has saved me a lot of time and made meetings easier to keep up with. I can stay focused on the conversation and still have notes to look back on later. It is not completely hands-off, but it does most of the annoying part for me. Pros Fathom makes it a lot easier to actually pay attention during meetings instead of trying to listen, talk, and take notes at the same time. The summaries are usually solid, and I like being able to go back and find the part of the conversation I need without rewatching the whole thing. It is also really helpful for keeping track of follow-ups and action items. Cons It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. I still have to look over the notes before I send them to anyone. Sometimes the summary is a little more detailed than I need too. Review Source Leslie R. Fondatrice Management Consulting Used the software for: Less than 6 months ### "A must Have for visio" March 13, 2025 5.0 I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers. Most of the time, the summary, priorities and tasks are extremely well chosen. I watch my speaking time so I can talk less. Pros Fathom summarizes, prioritizes and makes sense of videoconference meetings. You can even see your speaking time live, which reminds you to let others do the talking. Summaries are precise and well contextualized, starting with a highly relevant objective and summary of the meeting if you don't want to read the whole thing. It's synchronized with hubspot, automatically saving meeting notes and creating tasks. Cons Areas for improvement: the tasks are in English, even though I'm a French speaker, and the summaries are in French. The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct. Alternatives considered [Sembly](https://www.capterra.com/p/255415/Sembly/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/) Reason for choosing Fathom I tested fathom alongside other tools and compared the summaries. I prefer the fathom one and its husbpot integration. Review Source CHERRY R. Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "Best Note Capture!" March 19, 2025 5.0 excellent! Fathom is by far the best note capture I have used Pros ease of use integrates well with other software quality of note capture is excellent Cons hyperlinks in the summary because I need to send out notes of meetings Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Fathom generates more intelligent and useful notes Review Source Bethany S. Real Estate Advisor Real Estate Used the software for: Less than 6 months ### "HUGE Fathom Fan!" April 8, 2025 5.0 Excellent. Fathom's onboarding process is simple, customer service is super responsive and human, the product works and delivers. Pros Super intuitive, excellent recaps and summaries of action items. Cons No complaints! It functions incredibly well compared to other AI notetakers I've tried. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Speedy recaps, accuracy, love the action items Review Source Buddy R. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom is next level!" January 26, 2025 5.0 It's been wonderful. Everyone on my team is now using it as well as a number of other people that I have recommended it to. Pros I love the great notes it creates at the end I was using a different note taking app but Fathom is so much better. I love the real time monologue and percentage of talk time that pops up while you are in the meeting. Cons So far it's really been great. I wanted to actually record an in person meeting the other day and couldn't figure out how to do it so I opened zoom so I could have the notes afterwards. You might be able to open it for in person meetings but I haven't figure out how yet. (I only took about 20 seconds to try so I'll check more in depth and see if I am able) Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Fathom is far superior to Otter.ai and the real time feedback really differentiates it. Review Source Sebastian B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Most useful and accurate AI Note taker" February 2, 2025 5.0 Very good experience right from the beginning. Everything works very well and it is very accurate. Pros I like the action points / to do list which I receive at the end of every call best. So far it has been 100% accurate in picking up the action points and assigning them to the correct people on the call. Cons I like the least the potential problem of people who join later being able to see and hear what was spoken before they joined the meeting. This can be problematic in certain situations. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Otter was not recognizing well Romanian language and most of my calls are in Romanian. Review Source RR Ryan R. Owner Consumer Goods Used the software for: Less than 6 months ### "Ai notetaker becomes invaluable for video meetings" December 10, 2025 5.0 Fathom's support has been helpful too! I've reached out to them on multiple occasions, and have always received a helpful and timely response. Pros The Fathom notetaker is genuinely awesome. You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). The ai summary notes are ACCURATE. Like-- impressively accurate. Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context! To me, the coolest thing is that it creates "action steps" following a meeting. In addition to insightful meeting summaries that break down each chunk of your conversation/call/talk, it automatically creates a to-do list for you (great for sharing with your counterpart, because you KNOW they aren't taking good notes). Cons Sometimes you can't NOT add Fathom to your meetings. That is, sometimes I don't open the Fathom app, or specifically request that it not join a meeting (because I want to save my monthly free credits for other meetings), but it seems to join anyway. If I had a paid plan or infinite credits then I wouldn't have a problem with having it in every meeting; but I'd like to be able to confidently say "don't join this meeting" to save credits for my high-impact meetings. Annoyance I don't know how to solve: I'm an iMac user and make use of the multiple desktops feature, and opening Fathom may switch me to a different "desktop." I never really know where Fathom is going to launch; and though I CAN move the Fathom instance/window around my computer as needed, it'd be nicer if it always just opened in the screen I'M actually in. Nonetheless, none of these minor inconveniences is enough to dissuade me from using Fathom. It's still a 99% benefit to my meetings! Review Source SP Sebastian P. Head of Digital Transformation Information Technology and Services Used the software for: I used a free trial ### "Takes the pressure off meetings" April 9, 2025 5.0 Fathom solves the problem of note-taking during meetings, allowing me to fully focus on the conversation without distraction. Additionally, it provides insightful analysis after each meeting, helping me catch important points or details I might have missed in real-time. This combination significantly boosts my productivity and ensures nothing valuable slips through the cracks. Pros What I like best is the interactive video timeline with clickable markers—clicking one of these highlights exactly what’s being said in the transcription. It’s super intuitive. I also appreciate that Fathom offers multiple analysis modes tailored specifically for different meeting types like general meetings, 1:1s, or sales calls. It makes reviewing meetings so much easier and more effective! Cons When viewing meeting notes on smaller screens (e.g., 13 or 14-inch MacBooks), scrolling through the notes feels a bit uncomfortable, even though the video itself doesn’t take up much space. A better optimized layout for smaller screens would help. Review Source TT Tom T. President Financial Services Used the software for: Less than 6 months ### "Fathom AI Note Taker review" May 22, 2025 5.0 Fathom saves me time by eliminating the need to take detailed notes during meetings. It lets me stay fully present with clients and ensures I capture all key points for follow-up. Pros Fathom AI has become an essential tool in my daily workflow. The fact that the note taker is completely free is impressive on its own, but what really sets it apart is how it intelligently summarizes meetings. Whether I’m speaking with clients or potential partners, Fathom consistently captures the key points and organizes them into clear, concise bullet points. It saves me time, keeps me focused during conversations, and ensures I never miss important details. I highly recommend it to any professional looking to streamline their meetings and follow-ups. Cons Fathom AI is great for capturing key meeting takeaways, but I'd love better CRM integration, clearer speaker attribution, and more control over how summaries and action items are structured. Review Source LG Lisa G. Founder and CEO E-Learning Used the software for: Less than 6 months ### "EASY and AMAZING results!" May 8, 2025 5.0 I've seen other notetakers in Zoom meetings before and was even a coaching client of someone who used the Zoom AI meeting summery...when it came I wasn't impressed so thought they were all the same. But the glowing referral of someone I follow made me check out Fathom and I'm tickled pink with the use of it and my easily readable and task oriented notes. Pros I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about. EASY PEASY is my answer to everything! Cons Honestly, so far in my using it, NO CONS. I only have great things to say about Fathom using it for a little less than a month now. Review Source AR Angie R. Lead Client Success Manager Entertainment Used the software for: 6-12 months ### "A great way to handle many clients! " April 29, 2025 5.0 It has been an invaluable tool for our team. It has helped me make personal connections with my clients by remembering (looking back on past notes) personal information and connecting with them. It has also allowed me to bridge the gap from product team to end user. It has also helped me to keep everything straight. Sometimes with multiple back to back to back calls in a day, everything runs together. Fathom allows me to keep everything organized. Pros I loved having the ability to focus on my client during the call, and have notes taken for me. I also like being able to reference back to the recording/transcript for details months later or share the feedback with our product team so they can hear it directly from the client. Cons Not much, honestly. It has been so easy and convenient, but sometimes I wish it were easier to turn off for calls that are unnecessary. Review Source AG Amy G. Corporate Leadership Coach, Hypnotherapist, Keynote Speaker Professional Training & Coaching Used the software for: Less than 6 months ### "Love Fathom!!" March 20, 2025 5.0 It is so helpful for me to take notes of my client sessions. I am able to be more fully present in these sessions knowing that Fathom will catch all pertinent information. I used it for a client session where I did hypnosis and I will say that I didn't love the audio result as much as I do with the standard Zoom recording. But, it was nice to have the literal transcript to reference to re-record the hypno. Pros I absolutely love the ease this creates for me in my business. I am easily able to provide the recording page for my clients and it makes my 'client notes' so much easier to compile. It has cut down admin time for me significantly and I've heard from my clients that they love the ease of clicking the email and viewing the part of the recording they want to review. Fathom was recommended to me by my tech assistant who used it on our first call together and I was super impressed. She also raves about it! So grateful to have this tool! Cons Sometimes I feel that the recap points are redundant and every once and a while it misses something I wanted to capture. Review Source Tatiana H. Content Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Sometimes buggy but mostly a seamless experience" March 10, 2025 4.0 Mostly, it's been great. I enjoy being able to skip the video to parts of the transcript I need to review. I like the interface and that it organizes it by when I made the call, showing the title of the meeting. The transcript is quite accurate and the key takeaways are super helpful. Pros I like that it automatically records and transcribes my calls, providing summaries with key takeaways that are quite accurate. I like that it's added to all of my calls, although I did have an issue with one of my most recent ones. Cons Sometimes it can get buggy. Downloading it and getting it added to my calls was a bit complicated, but once it was set up, it's mostly worked fine. I had a recent call where it wasn't working, so I had to manually add it to the call and that was quite frustrating and confusing. Review Source ACA Alexia Cecilia A. Real Estate analyst and architect Real Estate Used the software for: 6-12 months ### ""A tool that simplifies work"" March 27, 2025 5.0 A tool that I now use everyday. The fact that taking notes takes time during meetings, and doing it turns attention to another task instead of focusing on the meeting; I'm so glad to have found this tool so I can focus on what's important and can reply easily without stressing out about the notes and recordings Pros I find it very useful, I now use it everytime I have a videocall Cons Just the fact that I didn't use it sooner Review Source DS Daniela S. Marketing and Communications Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Very positive experience" April 29, 2025 5.0 What I like best about Fathom is its ease of use. I'm not very tech-savvy, but I found this software very easy to install and use. I also really like how organized the meeting summary notes are that it provides at the end. They're easy to follow, very helpful, and include a separate list of action items so I don't forget the things I need to do next. I love this software because, while I normally take good notes, it's easy to miss things. With Fathom, I know I can count on it to capture every important detail for me, so I don't have to worry about forgetting to jot something down or failing to take action on a task. I would definitely recommend this software to any working professional. Pros What I like most about Fathom is its ease of use, how simple it is to set up, and how organized and thorough the notes are at the end. Cons I have no complaints, as I have had a 100% positive experience so far. Review Source AJ Andrea J. Online Fitness Coach Health, Wellness and Fitness Used the software for: I used a free trial ### "Fathom has been an absolute game changer for my business." April 24, 2025 5.0 Fathom has been an absolute game changer for my business. First, it's extremely easy to set-up and use. My non tech savvy self had it up and running with Zoom in just a few clicks of the mouse. It allows me to focus on my clients during Zoom calls rather than on note taking. The summarized emails I get after a call are GOLD - they are better then if I had been taking the notes myself! Fathom has improved my clients experience, improved my businesses services and deliverables, and has increased my revenue. 10 out of 10 Fathom is a must! Pros Fathoms Note taking on Zoom calls has been a business game-changer! Cons I love Fathom - there is nothing to dislike! It's given me my time back. Review Source CG Chris G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fathom makes meeting follow-up a breeze!" April 17, 2025 5.0 Fathom is really impressive - far better than I'd hoped or expected. Great value-add. Pros Fathom makes capturing meeting notes easy and smooth - especially tasks and action items for individuals / teams! Cons There's really nothing that I don't like about Fathom - it works well across Zoom and Google Meets alike. Review Source oP osaki P. Customer Success Manager E-Learning Used the software for: 1-2 years ### "auto generated action items are great!" April 15, 2025 5.0 greeat. overall its been awesome. I've enjoyed the product to its full extent and wish i fonud it sooenr Pros auto generated action items are great. they help me with my meeting all the time saving having to come up with them Cons nothing i really dont like. all the features are pretty solid and it does the job in terms of coming up with meetintg notes Review Source JE Joy E. Marketing Assistant Information Technology and Services Used the software for: 6-12 months ### ""Love fathom! Especially AI summaries that include action items."" March 18, 2025 5.0 Fathom is solving challenges I face with note taking, and meeting transcriptions. I can't focus on participating in a meeting AND take notes. This organises everything so nothing gets missed and the action items out of each meeting are clearly defined. Pros I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting if I need to reference a meeting transcript. Cons I love fathom, but sometimes my fathom bot doesn't enter a meeting, or I have to chase one of my team members for their recording. I also wish the fathom bot didn't take up a whole tile on meetings. Sometimes our team meetings have as many fathom bots as we have users, which can be annoying. Review Source FA Farouk A. The Boss Arts and Crafts Used the software for: I used a free trial ### "Would recommend for any business wanting to truly focus in meeting " October 30, 2025 5.0 Pros The ease of use, after the initial setup, does it all. It's been the easiest and most efficient addition to my workflow. Cons I wish there were some way to see the notes live. Other than that, there really isn't much I'd change. Review Source SKS Sai Krishna S. Founder, CEO Capital Markets Used the software for: Less than 6 months ### "Fathom is the best AI Transcript Recorder for our meetings" April 11, 2025 5.0 Pros I have used many other tools like Otter, FireFlies, but the ease of using Fathom, the exact AI transcription it gives and particularly one feature i love is, in my last meeting i was going on and repeating a similar stuff and it flagged i am giving a monologue which was perfect. So the interactions it has with us is amazing. And finally another point is at the end of the meeting, it gives us Action Items which helps us so much to just follow up with our team. Cons Nothing major, maybe they can bring in more integrations like Action Items copy paste into Whatsapp, Slack etc or make it automated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.