# Enso Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Enso Connect Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/275827/Enso-Connect --- # Enso Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Enso Connect ## What is Enso Connect? Enso Connect is an AI-powered guest experience platform designed for short-term rental professionals to personalize and monetize the guest journey. From AI-driven messaging and digital guidebooks to contactless check-in and custom upsells, Enso Connect streamlines operations while increasing revenue and guest satisfaction. The AI Unified Inbox automates up to 80% of communications, while white-labeled guest verification ensures security. With the Boarding Pass guest portal, travelers access everything they need in one link - no download required. Enso Connect integrates seamlessly with existing tools, helping hospitality operators scale efficiently, reduce workload, and enhance guest experiences. More revenue, less friction, remarkable hospitality. Features: upsells, guidebooks, smart lock connectivity, online check-in, guest verification, security deposits, damage waiver & fees. Multi-channel communication, AI messaging (Email, SMS, WhatsApp and Airbnb), guest data & CRM. ## What is Enso Connect used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 94% Neutral 0% Negative 6% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enso Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ensoconnect.com&name=Enso Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enso Connect 4.7 (49) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (49) Ease Of Use 4.6 (1,524) Value For Money 4.6 (49) Value For Money 4.6 (1,456) Customer Service 4.7 (49) Customer Service 4.7 (1,497) ## Enso Connect alternatives [4.8 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (601)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Third-Party Integrations 4.6 (39) 74.36% of 39 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes For Vacation Rentals 4.8 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Designed for vacation rentals Multi-Property 4.8 (16) 93.75% of 16 reviewers that rated this feature as important or highly important More than one location Guest Experience Management 4.8 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Multi-Location 4.5 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Manage and support multiple locations Multi-Channel Management 4.9 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Enso Connect 20 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Long term accommodation for guests Designed for vacation rentals Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Organize, prioritize, and manage incoming communications Automate workflows and trigger campaigns based on customer actions Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations More than one location Add, view, and edit details of all properties managed by an agency that are available for sale or rent View and track pertinent metrics to find patterns and gain insights from data Length of rental Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.6 (49) 4.6 Based on 49 reviews ## Pricing Value for money 4.6 (49) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (49) 4.6 Based on 49 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ Avantio](https://www.capterra.com/p/134278/Avantio/)[ Streamline](https://www.capterra.com/p/89552/Streamline/)[ Hostify](https://www.capterra.com/p/183332/Hostify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (49) 4.7 Based on 49 reviews ## User reviews Overall rating 4.7 Based on 49 reviews Filter by rating 5(42) 4(4) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent AV Arjan v. Founder Hospitality ### "One of my best decisions last year" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 The onboarding and help of the customer support is great. Whenever needed. Very good and professional. Very helpfull. Pros Enso Connect helped Amsterdam Group Villa to bring the guest experience to the next level. The guest messaging, the boarding pass, upsells/extra services. It safes me a lot of time in communication with the guest messaging answering and people love the upsells. Cons The AI, simplicity, guest messaging all centered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2026 Hey Arjan, Thank you for sharing this. We’re glad Enso is helping elevate the guest experience - from messaging and the boarding pass to additional services - while saving you time on communication with AI. Thanks as well for the kind words about onboarding and support. We’re here whenever you need us! :) - The Enso Team TC Tom C. Owner Real Estate ### "Essential tool for any short term let host" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Really impressed, lots of great features and tech, amazing support through Felipe, would highly recommend to any hosts. Pros I love how you can easily automate all workflows along with how to put together the guidebooks which are so useful and easy to build. Cons Getting my head around the AI, although that is my issue and just generally onboarding, which again is my issue. Alternatives considered [Happy Guest](https://www.capterra.com/p/10035066/Happy-Guest/) Reasons for choosing Enso Connect Had friends who used it, prices showed in pounds not dollars, it looked a better product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2026 Hi Tom, Thank you so much for sharing this awesome review, and for choosing Enso - we’re excited to keep supporting you. We're actively working on AI solutions that will remove onboarding completely; that's a big goal for us, and we love to hear that you can automate all of your different types of workflows! - The Enso Team Bertwin S. Interim Hospitality Manager Hospitality ### "Use EnsoConnect to make your life easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 it has been a great experience so far! They keep developing and improving by listening to their clients which is one of the best parts and if you have any difficulties with something, they will help you immediately. Pros Still using it and guest communication is very streamlined and organized within Enso. Furthermore the option of upsells to provide extras for the guests. For our customer support, this is an essential piece of software Cons At the moment we cannot do a lot of personalizations, but they are working an certain updates and they do listen very carefully at our feedback! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) because Enso is more guest friendly and we can add upsells Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Hi Bertwin, Really appreciate you taking the time to write this! We’re glad Enso is helping keep guest communication structured and that add-ons are supporting your operations in a meaningful way. We’re committed to improving the experience and supporting your needs! :) - The Enso Team LG Lily G. COO Real Estate ### "Really appreciated onboarding help with \[sensitive content hidden\] " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2025 Pros Was so easy to onboard, our specialist \[sensitive content hidden\] was really great to work with! The software looks great, already are making our money back using it. Very well done! Cons We experienced some delays with the messaging connecting to our PMS, seems like the team is helping us work through them as best as possible! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Enso Connect made more sense for us to choose enso over the rest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 10, 2025 Hi Lily, Thanks for taking the time to share your experience! It’s great to hear that getting started felt smooth. We’re also glad to know the platform is already paying off for you so quickly - that's our goal!! We’re grateful you chose Enso as the right fit for your operations and look forward to supporting you as you continue to scale. - The Enso Team LK Liz K. Reservation Agent Hospitality ### "All-In-One Guest Communication & Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 17, 2025 Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—\[sensitive content hidden\] and the team make the experience even better! Pros What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to \[sensitive content hidden\] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter. Cons When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim). Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team MM Martin M. Dueño Information Technology and Services ### "La mejor herramienta para manejar mis propiedades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Muy agradable, buen servicio al cliente y personal bien amigable, capacitado y preparado en la plataforma. Pros La interfaz es muy sencilla de aprender a usar y es agradable, los colores y la forma que esta diseñado. La traducción automatica a muchos idiomas y el chatbox Enso AI Agent, siempre me ha ayudado, esta bien entrenado y siempre da buenas respuestas al instante. Cons Enso AI no tiene la capacidad de leer el calendario del PMS para verificar precios o disponibilidad para sugerir respuesta a preguntas relacionadas, pero se que se puede implementar en el futuro. Alternatives considered [Akia](https://www.capterra.com/p/188980/Akia/) Reasons for choosing Enso Connect Precio e interfase son mucho mejor que la competencia Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2025 Hey Martin, Thank you so much for sharing your review! We’re really happy to hear that you’re finding the platform intuitive and that the Enso AI Agent and multilingual features have been useful in helping you manage guest communication more efficiently. Direct PMS calendar access for pricing and availability is something our team’s actively working toward. Once in place, it’ll allow the AI to give guests even more accurate, real-time answers without any manual input. We’re excited to bring that functionality to life soon! Thanks as well for the kind words about our support team! We’re excited to keep improving and supporting your success. - The Enso Team SM Sean M. Owner Real Estate ### "Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 14, 2025 After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees. Pros The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators. Cons Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2025 Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team ZB Zamira B. Gerente de atención al huésped Management Consulting ### "Excelente guía y asesoramiento personalizado. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Buen producto nos ayuda mucho a tener todo centralizado y poder aumentar nuestro ingresos. El onboardin con \[contenido sensible oculto\] hizo que todo fuera muy sencillo, estuvo y sigue a nuestro lado en cada momento su atención es 100% personalizada y sus respuestas siempre en tiempo. Pros Puedo tener la automatización de mis Mensajes y mejor orden con mis anuncios también me gusta poder utilizar lo en mi celular y en la computadora haciendo más fácil agregar información, la IA de mensajes aprende bastante rápido y personaliza muy bien los mensajes. Cons Aveces tengo algún problemas con la carga de mensajes, tuve muy buena guía para que los mensajes se conectaran bien pero sin la guía de \[contenido sensible oculto\] probablemente hubiera sido muy complicado con errores. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2025 Hi Zamira, Thanks so much for sharing this! We’re glad to hear the platform’s helping you stay organized, save time, and drive better results. We appreciate you flagging the message loading issue; our team’s working on improvements to make that experience smoother. It’s also great to know the onboarding process and ongoing support made things easier along the way. Thanks again for being part of the Enso community - we’re here to keep helping you grow! - The Enso Team JG Jaclyn G. Owner Hospitality ### "Highly Recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2025 Pros Ease of guest manament with an integrated inbox. Having direct connections to OTA's. Quick and helpful customer support and staying on top of what is happening in the industry. Cons Changing softwares is always a difficult and time consuming process, however the team has been helpful crossing the finish line. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2025 Hi Jaclyn, Thank you so much for sharing this! We’re really glad to hear that things are running smoothly and that our team’s support and ongoing improvements have made a difference for you. It’s great to know the platform is helping simplify your operations and strengthen your connection with guests. We also appreciate your note about the transition - we know that moving to a new system takes effort, and it’s great to hear our team was able to make that process easier and see it through to completion. Thanks again for choosing Enso Connect! We’re excited to keep supporting your growth. - The Enso Team BG Beatrice G. Co-owner Real Estate ### "Plug and play software with quick ROI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 9, 2025 Pros Integration with Felipe was seamless—our ROI was achieved within a week, and adjustments along the way have been easy Cons The only addition needed is a dedicated page for pending upsell requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2025 Hi Beatrice, Thanks so much for sharing this! Glad to hear the team was helpful and that you saw ROI so quickly - that’s exactly the kind of impact we love to see. We also really appreciate your suggestion about a dedicated page for pending upsell requests. You can currently do this from the inbox by simply going to the "Pending Request" View. If you want you can create a specific Upsell view in the inbox just to see those pending upsells. But your feedback is noted either way; I understand a dedicated page for this makes perfect sense! We’ll keep working hard to make sure you get the most out of the platform! - The Enso Team [View all Reviews](https://www.capterra.com/p/275827/Enso-Connect/reviews/) Popular comparisons [Hostaway vs Enso Connect](https://www.capterra.com/compare/152433-275827/Hostaway-vs-Enso-Connect)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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