--- title: "Enso Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enso Connect Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/275827/Enso-Connect/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Enso Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Enso Connect ## What is Enso Connect? Enso Connect is an AI guest experience platform designed for short-term rental professionals to personalize and monetize the guest journey. From AI-driven messaging and digital guidebooks to contactless check-in and custom upsells, Enso Connect streamlines operations while increasing revenue and guest satisfaction. The AI Unified Inbox automates up to 80% of communications, while white-label guest verification ensures security. With the Boarding Pass guest portal, travelers access everything they need in one link - no download required. Enso Connect integrates seamlessly with existing tools, helping hospitality operators scale efficiently, reduce workload, and enhance guest experiences. More revenue, less friction, remarkable hospitality. Features: upsells, guidebooks, smart lock connectivity, online check-in, guest verification, security deposits, damage waiver & fees. Multi-channel communication (Email, SMS, WhatsApp and Airbnb), automated AI messaging, guest data & CRM. ## What is Enso Connect used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $100 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enso Connect?[Manage this product listing](https://www.g2.com/products/enso-connect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enso Connect 4.8 (78) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (78) Ease Of Use 4.6 (1,623) Value For Money 4.6 (78) Value For Money 4.6 (1,549) Customer Service 4.8 (78) Customer Service 4.7 (1,591) ## Enso Connect alternatives [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Lodgify](https://www.capterra.com/p/131924/Lodgify/) [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131924/Lodgify/) [Breezeway](https://www.capterra.com/p/186514/Breezeway/) [4.6 (196)](https://www.capterra.com/p/186514/Breezeway/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186514/Breezeway/) [View all alternatives](https://www.capterra.com/p/275827/Enso-Connect/alternatives/) ## FAQs about Enso Connect Overview ### What problems does Enso Connect solve? Enso Connect solves fragmented guest communication, repetitive pre-arrival questions, and manual check-in workflows by centralizing messages, automated responses, verification, deposits, and digital boarding passes. Short-term rental operators, guest services teams, and property managers benefit from clearer team handoffs, faster guest support, self-service stay information, and automated upsell opportunities. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Enso Connect? Enso Connect is most used by property business owners, CEOs, founders, and directors who oversee guest operations and portfolio performance. Hospitality managers, property managers, listing managers, and reservation teams use it to manage guest communication, bookings, check-in processes, and property information. Marketing and business development teams support guest-facing campaigns and growth initiatives. Answer based on 74 reviews Overview ### What company size and industries is Enso Connect built for? Enso Connect is for small hospitality businesses, with 96% of reviewers from small companies and 65% working in hospitality. It also serves short-term rental and vacation rental property managers and boutique hoteliers, including real estate firms (28%) and leisure, travel and tourism businesses (3%), particularly for vacation rental operations. Answer based on 74 reviews Features and Usability ### What are the key features of Enso Connect? Enso Connect includes a unified inbox for multi-channel guest communications, AI Copilot for automated responses, and customizable guest messaging workflows. Core guest-experience features include the Boarding Pass for check-in details, guidebooks, guest verification, security deposits, smart access, and upsells for early check-in, late check-out, and add-on services. Answer based on 22 reviews Overview ### How does Enso Connect improve the guest experience? Enso Connect improves the guest journey by centralizing messages, check-in details, digital keys, guidebooks, deposits, and upsell options in one guest-facing portal. Vacation rental teams value faster responses and clearer arrivals, though some guests need reminders to use the link, and digital guidebooks may not suit every traveler. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does Enso Connect integrate with? Enso Connect integrates with 10 third-party tools, including reviewer-confirmed property management platforms Guesty and Hostaway. Its catalog also includes Autohost, Avantio, Chekin App, Cloudbeds, Escapia, Hospitable.com, Hostfully, Lodgify, Mews, OwnerRez, Rentals United, Streamline, and Track CRM for property operations and guest-management workflows. Answer based on 19 reviews Getting Started and Support ### How helpful is the Enso Connect team during onboarding? Enso Connect provides responsive onboarding and support that helps hospitality teams configure the platform and resolve operational questions. Property managers often describe specialists as knowledgeable, patient, and available throughout setup. Some teams find the initial configuration and property grouping requirements time-consuming, particularly when managing larger or more complex portfolios. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Enso Connect offer? Enso Connect provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual guidance for reviewing features and steps at any time. Answer based on 2 reviews Getting Started and Support ### What customer support options does Enso Connect offer, and how do users rate the experience? Enso Connect offers email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as responsive, patient, and helpful during onboarding and issue resolution. Some reviewers, however, report unresponsive assistance, unanswered billing concerns, and insufficient onboarding when platform bugs occurred. Answer based on 25 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Enso Connect supports **Reservations Management**, which covers one of the top capabilities buyers look for in this category. However, it does not include **Calendar Management** or **Online Booking**. Instead, it offers **Front Desk Management** (**46%**), another feature reviewers identify as important. This can help hospitality teams handle guest arrivals, coordinate daily property operations, and keep reservation details organized, helping businesses manage stays more efficiently and provide a better guest experience. Third-Party Integrations 4.6 (55) 80.00% of 55 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes For Vacation Rentals 4.8 (32) 96.88% of 32 reviewers that rated this feature as important or highly important Designed for vacation rentals Guest Experience Management 4.9 (27) 100.00% of 27 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Multi-Channel Management 4.9 (25) 100.00% of 25 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Multi-Property 4.7 (22) 95.45% of 22 reviewers that rated this feature as important or highly important More than one location Guest Check-in/Check-out 4.7 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Enso Connect 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Electronic Payments: Electronically collect payments for goods or services - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Inbox Management: Organize, prioritize, and manage incoming communications - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Payments: Accept and process online payment transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Short/Long Term Rental: Length of rental - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (78) 4.6 Based on 78 reviews ## Pricing Value for money 4.6 (78) Free Trial Enso Connect Pricing $100.00 Flat Rate,Per Month Value for money 4.6 (78) 4.6 Based on 78 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ Avantio](https://www.capterra.com/p/134278/Avantio/)[ Escapia](https://www.capterra.com/p/134081/Escapia/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (78) 4.8 Based on 78 reviews ## User reviews Overall rating 4.8 Based on 78 reviews Filter by rating 5(69) 4(6) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent AT Alonso T. Guest Experience Manager Hospitality ### "Awesome team, great way of growing a community that teaches itself" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2026 Great experience; the customer support is very good, and the team is great. \[sensitive content hidden\] has been very helpful in training the AI. Digital solutions are great in a modern world; most of our guests love the tool. There are still some guests who don't get it, especially in Latin American countries or among older folks Pros It's a great product; it makes internal control much easier and provides a tech solution for guests. Cons Because configuration is time-consuming and we manage different types of properties with different restrictions and rules, robust customization takes a lot of time. It can be glitchy; my team and I have struggled sometimes in operations. Sending and receiving images not available in the inbox would be a great addition. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) [Conduit](https://www.capterra.com/p/10015689/Conduit/) Reasons for choosing Enso Connect Because of the security deposit and damage waiver options, and the way the AI learns, even though it has not been as fluent as we wanted, it has structure and it improves with time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2026 Thank you for the review! Managing different property types with their own rules calls for a tailored setup, and our CSMs are always here to help you configure everything and keep refining your AI. We’re also continuously building toward a platform that’s even more intuitive for your team and effortless for every guest. Don’t hesitate to reach out anytime! - The Enso Team JL Jesus L. Director Commercial Real Estate ### "A great tool for smoother check-ins and a better guest experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2026 What I also really appreciate is how closely the team listens to users and regularly improves the platform based on their feedback. They host frequent webinars and have an active community on Skool where users can connect, exchange ideas and learn from one another. It’s great to feel that our feedback genuinely helps shape the product. Pros Enso Connect helps us organise the guest experience in one place, from arrival instructions to property access information. Being able to provide clear, step-by-step check-in instructions is especially useful when managing multiple holiday rentals. It makes communication more convenient and helps guests feel better prepared for their arrival. Cons The issues I previously encountered are currently being addressed, so I’m happy with how things are progressing and have no major concerns at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dylan H. Owner Hospitality ### "Great App & Great Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 I get a personal Coach that knows my business and remembers my goals. I don’t have to explain something to a new person every time because my one-on-one meetings are with \[sensitive content hidden\]. He remembers our previous conversations and we work together to improve each week. Pros After you sign up you get one-on-one support as well as great tutorials on how to maximize the platform. I like the Skool classroom. Enso doesn’t just sign you up and leave you on an island, they have been coaching me every step of the way without extra coaching fees. Cons Wish they had a phone number to call other than that, I haven’t had an issue. I love the boarding pass. I’m really looking forward to getting the AI up and going. Switched from [TouchPoint](https://www.capterra.com/p/94410/TouchPoint/) I was with them for a guest dashboard. The fact that I could do that with Enso and have AI responses sold me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2026 Thank you for the review! We’re glad the one-on-one sessions and Skool classroom have helped you make the most of the platform, and we’re excited to help you get even more out of AI as we keep working together. Our team is always here whenever you need us! :) - The Enso Team MM Miguel M. Director Hospitality ### "Great platform with excellent onboarding and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2026 Our overall experience has been very positive. Enso Connect has helped us streamline guest communication and create a more consistent guest journey while also opening new opportunities for upselling. The onboarding was smooth and very well supported, and we always felt we had someone available to help whenever needed. Pros The onboarding experience was excellent. The platform is intuitive and has helped us improve and automate our guest journey. We particularly appreciate the communication tools and upselling possibilities. Juan’s support throughout the implementation was outstanding — always responsive, patient and genuinely helpful. Cons There is naturally a learning curve when setting up and fine-tuning all the automations, especially when adapting them to the specific needs of our properties. However, the support we received made the process much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 19, 2026 Thanks so much for the review! It’s great to see your guest journey becoming more consistent, with upsells adding even more to the experience. Juan will really appreciate your kind words, and as you continue refining your automations, our team is always available to help! :) - The Enso Team AO Andy O. Owner and CEO Leisure, Travel & Tourism ### "Enhanced Our Guest Experience and Increased Upsells" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 Enso Connect has been a great addition to our guest journey. Having smart lock access and guest check-in all in one platform has made the entire process much smoother and more efficient for both our team and our guests. One of the biggest benefits has been the ability to offer additional upsells that our PMS did not provide. This has helped us create a better guest experience while also increasing additional revenue opportunities. The platform has streamlined our operations, improved the check-in experience, and given us more ways to engage with guests throughout their stay. We’re very happy with Enso Connect and would highly recommend it to other Property Managers. Pros What we like most about Enso Connect is having the guest journey all in one place. Smart lock integration, digital check-in, guest communication, and upsells are streamlined into one platform. The upselling features have been especially valuable, giving us additional revenue opportunities that our PMS did not offer. Cons There is a learning curve when first setting up the platform and getting all the integrations and workflows configured correctly. However, once everything is set up, it makes the day-to-day guest journey much more efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2026 Love that the whole guest journey lives in one spot for you now, and that upsells are bringing in revenue you weren’t seeing before. If you ever want a hand fine-tuning workflows or integrations, our team is just a message away. - The Enso Team BR Barbara R. Operator Real Estate ### "Great platform with excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Overall, my experience with Enso Connect has been very positive. The platform is useful and helps us manage guest communication and check-in processes efficiently. What I appreciate most is the support team, who are always attentive, responsive and ready to help whenever we need assistance. Pros What I appreciate most is the support team. They are very attentive, responsive and always willing to help whenever we have a question or issue. Cons Some settings can take a little time to learn, but the support team is always available to guide us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2026 Thank you for this! Our support team works hard to be there whenever you need them, so this one’s going straight to them. Happy everything’s running smoothly on your end. - The Enso Team Claire Y. Operation and Admin Assistant Hospitality ### "Game-Changer for Short-Term Rental Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Enso Connect is a game-changer for short-term rental operations. It bridges the gap between PMS data, smart lock access, and guest messaging through one seamless web app (the Boarding Pass). The AI messaging capabilities dramatically lower our team's response time, and automated upsells consistently boost our per-booking revenue. Once the initial customization and setup are complete, it allows us to run hands-off, high-touch hospitality at scale. Pros Enso Connect’s standout feature is the digital "Boarding Pass." It creates a completely frictionless digital guest journey from smart lock access and ID verification to custom upsells, all in one place. It saves hours of manual communication while driving additional revenue through effortless automated upselling. Cons While Enso Connect is a powerful tool, there is a noticeable setup and learning curve due to the sheer depth of customization available. Setting up intricate workflows, triggers, and Boarding Pass templates requires significant time upfront to ensure everything maps correctly with your PMS. Additionally, because the software is highly feature-rich, occasional sync delays or complex troubleshooting across multi-platform integrations can require dedicated technical support to resolve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jaci C. Owner Real Estate ### "CRM that can be customized for STR to MTR guests! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Their customer support is unreal. We have weekly meetings with our rep, \[sensitive content hidden\], and she is incredibly patient, knowledgeable, and helpful. Each week, we brainstorm ways to improve and optimize our account, review any issues we ran into, and talk through how we can make our processes even better. Their chat support is also extremely helpful. Enso uses AI within their chatbot, and most of the time I can get a quick answer on how to fix something when I’m stumped, without having to send an email and wait for a response. And if I can’t find the answer I need through the chatbot, their team gets back to me quickly. The level of support and accessibility has been one of my favorite things about working with Enso. Pros We manage both short-term and mid-term rentals, and Enso has given us the flexibility to customize our messaging and verbiage to work for both types of stays. We also operate in two different markets with separate branding, and I’m able to create different guidebooks and guest experiences for each one. That flexibility has been a huge benefit for us because we aren’t trying to force two very different markets into the exact same setup. Cons There can definitely be a learning curve, but like anything in life, you get out of it what you put into it. There was a point where we almost threw in the towel and went back to our old CRM. Francois stepped in, met with us, and introduced us to \[sensitive content hidden\]. Since then, we’ve been meeting with \[sensitive content hidden\] weekly to go over new features, system optimization, questions, issues, and ways we can continue improving our setup. Now I’m actually nerding out over Enso and all the different ways we can use it. We’ve come a long way from almost giving up on it, and we truly love it now. :) Switched from [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) We were reached out to by a sales rep from Opsuite, we did a demo, and then we also, through research, learned about Enso Connect. We took a leap of faith to try Enso- we liked all the verification features that it forced them to sign a rental agreement and give information before they receive check-in info. Alternatives considered [OpSUITE](https://www.capterra.com/p/143894/OpSUITE/) Reasons for choosing Enso Connect We needed the unified inbox. That was definitely a deal breaker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2026 Running two markets with their own branding, plus short and mid-term stays, is no small setup. We love that you’ve been able to shape Enso around how your business actually works. And the weekly sessions with your CSM sound like they’ve been a big part of that. We’ll make sure she sees this. Thanks for taking the time to write it all out! - The Enso Team NL Nayra L. CEO Hospitality ### "Un antes y un después en nuestra operativa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 30, 2026 Nuestra experiencia general es muy positiva. Enso ha transformado la forma en que gestionamos nuestras propiedades y ha elevado de forma notable la eficiencia de nuestro día a día. Somos conscientes de que es una herramienta en evolución, y hay áreas con margen de mejora: la integración con las cerraduras, la asignación de incidencias a personas concretas, la calidad del Copilot, la agilidad del soporte y la funcionalidad móvil. Mención especial para Juan, que ha hecho que el onboarding fuera mucho más sencillo y llevadero, y cuyo trato ha sido de diez. Pros Pasar de hacerlo todo manualmente a trabajar con Enso ha sido un auténtico game changer para nuestra operativa. Ha supuesto una mejora muy grande de la eficiencia y nos ha permitido centralizar y automatizar procesos que antes consumían muchísimo tiempo. Además, el acompañamiento de Juan, nuestro account manager, ha sido un valor añadido fundamental: ha estado siempre disponible, con una actitud excelente y una gran paciencia para resolver cualquier duda. Cons Integración con Yacán: la herramienta no está integrada con Yacán, el proveedor de nuestras cerraduras electrónicas, y nos da bastantes fallos en algunas propiedades. Onboarding muy manual: el proceso de onboarding es bastante manual. Hay que configurar cada paso de cada listing manualmente, lo cual nos llevó bastante tiempo para completarlo. Escalado a personas concretas: esta funcionalidad no está desarrollada, por lo que cada incidencia de mantenimiento y limpieza se sigue gestionando manualmente con el equipo correspondiente. Copilot: no nos ha funcionado tan bien como esperábamos y seguimos teniendo que editar manualmente muchas de las respuestas. Soporte técnico: el equipo de tickets no es muy ágil; tarda en responder y en dar solución a las incidencias planteadas. Versión móvil: desde el móvil solo se puede gestionar la mensajería; el resto de funciones requieren ordenador. Comisión de upselling: el 7% nos parece elevado, sobre todo porque se aplica sobre la totalidad de la venta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2026 Going from doing everything by hand to having it centralized and automated is a big change, and we’re happy it’s made such a difference for your team. We’ve got a lot in the works across integrations, mobile, and Copilot, so expect more to come. And Juan will definitely be hearing about this one! :) - The Enso Team KR Kourosh R. Founding Partner Hospitality ### "Responsive team and a rep who understands our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2026 We manage multiple executive suites, so guest communication and day-to-day operations have to run smoothly. Enso Connect has become a core part of how we do that. The platform handles messaging and automation well, and it saves our team time every day. \[sensitive content hidden\] has been a big part of that. From onboarding through ongoing account management, he has been attentive, quick to respond, and proactive. He took the time to understand how our operation actually works and what we need from the platform. He doesn't just answer tickets. He looks for ways to make the setup fit our business better. When we've had questions or needed adjustments, he's followed through every time. Having someone like that on the other end makes a real difference. Pros Strong onboarding, responsive support, an account manager who understands our business needs, automation that saves staff time. Cons While the features all work great, there can be some issues here and there but the team is always on it to fix them. They are always one email away and take feedback seriously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2026 Executive suites leave no room for things slipping through the cracks, so it means a lot that Enso has become part of how you keep everything running. Having a CSM who takes the time to understand your operations makes all the difference. Thanks for sharing this! - The Enso Team [View all Reviews](https://www.capterra.com/p/275827/Enso-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Enso Connect](https://www.capterra.com/compare/152433-275827/Hostaway-vs-Enso-Connect) [Lodgify vs Enso Connect](https://www.capterra.com/compare/131924-275827/Lodgify-vs-Enso-Connect)