# Square Point of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Square Point of Sale the right Payment Processing solution for you? Explore 3026 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews --- Square Point of Sale 4.6 (3026) [View alternatives](https://www.capterra.com/p/275802/Square-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Square Point of Sale Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier.“ March 18, 2026 John D PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “All that is left to me now is to share my horror story as far and wide as possible to warn other small businesses about this horrible, unethical business practice.“ December 11, 2025 Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: 1-2 years. “Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system.“ March 18, 2026 KH Kasi H Front Desk ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Maybe for a small hotel or business it would be affordable able. But for our property and the amount of online and phone reservations that we take the transaction fees really rack up. And the customer service is the worst I have ever dealt with“ October 15, 2025 JW Jenny W ManagementFurniture, 2 - 10 employeesUsed the software for: 1-2 years. “As a small, locally owned furniture refinishing business, Square Point of Sale provides everything we needed to keep track of inventory, sales, processing fees, and more. “ July 1, 2025 SB Sydney B General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Consistent issues with QR code ordering / receiving payment, consistent issues with adding things to online website.“ July 9, 2025 JD Jesus D OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “The app is simple, the card reader works smoothly, and it makes the whole checkout process super convenient for both us and our customers.“ May 20, 2025 Mahaz M OwnerWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “Every interaction felt like dealing with support reps who had little understanding of Canadian business practices or the issues I was actually facing.“ December 7, 2025 ## Showing most helpful reviews Showing 1-25 of 3026 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin W. Owner Operator Construction Used the software for: 2+ years ### "Square Point Of Sale for my small business" April 12, 2026 5.0 Overall, I would recommend Square for any business. Its ease of use is next level, and my customers love it! Pros I run a remodeling business and have used Square for all my payment processing. It is a very usefull tool! The payments process instantly 90% of the time. Even when it's a $5,000-$10,000 payment! The processing fees are a little higher than others, but me nor my customers mind at all. Its also encrypted and 100% safe for both parties. Cons The only issue that I have is the delivery option is unremovable. When you accept a payment, you have to go into the system and select delivered. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale The ease of use and implementation. Square was so much easier to set up and teach the process to my team. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 1-2 years ### "The Point of Selling is found in Square Point of Sale" March 18, 2026 4.0 Overall, Point of Sale has been a great way for me to pay quickly, conveniently, and interactively up front using a multitude of digital processes. While it removes some of the human element, I feel that it's become a more convenient purchase system. Pros As part of the Square suite of apps and services, I liked that Point of Sale provided a digital platform and the means for me to pay using my cards or digital wallets, removing the need for paper or extra hassle at the cashier. Cons I didn't like the integration and confusion of tipping in regards to multi-card payments and other technical formalities of the service. Review Source John D. President Consumer Services Used the software for: 2+ years ### "My Square nightmare" December 11, 2025 1.0 My Square nightmare: I have been using Square for several years. I liked the simplicity of using it, although Square charges the same fee for debit cards as for credit cards and is a point higher if you have to manually process the charge. I have been able to accept that. But after what happened to me last week, I have to speak out. Last week I processed a charge. The correct amount of the charge was $422.57, but the amount that was processed was $42,257.33 ($422.57 plus two 3s). I can’t say with certainty that I didn’t somehow hit the 3 key a couple times by accident, but I don’t think I did and I know I didn’t intend to. When I saw the amount that was actually charged I IMMEDIATELY REVERSED THE CHARGE by issuing a refund for a “mistaken charge.” (The reversal was processed 4 minutes after the charge.) Then I went back and processed the correct amount. The next morning I got an email from Square informing me that it was taking $687.41 from my biz checking account in order to cover the processing fees from the refunded charge (my Square account had a balance that Square also took, a total of $1,098.69). At first I assumed it was just part of the process and it would be refunded to my account. When it didn’t happen I contacted customer service. It took a while to reach customer service and when I did I went through 6 levels of online CSRs rejecting my request that the charge be reversed. I was told that the processing charge was not refundable and there was nothing they could do about it. I appealed until I couldn’t appeal any more (which is why I went through 6 levels). Without exception everyone was sympathetic to my situation, without exception no one did anything to make it right. All that is left to me now is to share my horror story as far and wide as possible to warn other small businesses about this horrible, unethical business practice. I’m sure I’m not the only one this has happened to; don’t let it happen to you. Pros I have been using Square for several years. I liked the simplicity of using it, although Square charges the same fee for debit cards as for credit cards and is a point higher if you have to manually process the charge. Cons They will not refund processing fees for mistaken charges (see below). My efforts to get a reversal of the fees assessed fell on deaf ears. Review Source DA Devon A. Owner Construction Used the software for: 2+ years ### "A useful tool for my business " January 7, 2026 5.0 Easy to use onsite and as well as in the office for reconciling. Also quick payment deposits. Makes collection of payment simple. Pros Ease of use. We have multiple terminals is the payments are easily identified and reporting is clear. Deposit are next day. Cons A little more expensive than other POS but worth the additional amount. Updates can take a long time on the terminal. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Square Point of Sale Ease of use, tried using stripe and validating my business was a huge task for setup. Seems more friendly to USA customers than Canada Switched from [Nuvei](https://www.capterra.com/p/184487/SafeCharge/) Very unhappy with Nuvei billing and support. Review Source Chris L. Operations Publishing Used the software for: 2+ years ### "On the Go Payments System you can carry on your phone " March 18, 2026 4.0 I've used this POS for over five years, and honestly, it's great. It offers a debit card tied to the account, that allows me to have instant access to funds, and if I use the transfer option, it takes one day to reach my bank account, or instant for another fee. They also offer a line of credit based on amounts processed, which is an added advantage. Pros It's my go to Point of Sale system for my mobile and web. I am able to use this on the go, and access it when I need to, no matter where I am. The debit card attached to the account means instant access to funds when needed. Cons The swipe fees are in line with other payment providers, but I wished there were different levels based on total sales. Like the more you uesd it, the lower the fees. The storefront isn't as dynamic or customizable as I'd like for it to be. Review Source VR Verified Reviewer Managing Trustee USA Fund-Raising Used the software for: Less than 6 months ### "Great While I Was With It!" March 31, 2026 5.0 As I mentioned I liked it a lot, it was easy to learn and easier to use. Because we're a low-use donation site, it didn't get too much action Pros processing payments was easy to learn and use. However, I didn't keep it llong because I went to their sister firm, Stripe Cons nothing about it at all other than the fact it took some time to reach my home and put it into use. That's all. Review Source Nathan H. Owner Consumer Goods Used the software for: 2+ years ### "Customers are familiar with the product and it’s inexpensive. " April 2, 2026 5.0 It’s so simple to use and you can put the products and prices of the products you sell. Customers love it. Pros I use this to collect credit card payments. It is perfect for small businesses. Cost effective and easy for customers. Cons Customers are familiar with using this and allows for easy tipping and receipts. Many customers don’t want receipts or want emailed receipts. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 1-2 years ### "Excellent product" April 14, 2026 5.0 Pros Easy to use great product will keep using it Has a lot of features quality product easy customer service Cons There's Nothing that gets me to dislike it won't say anything bad not a bad product easy to use great Review Source VR Verified Reviewer Owner, Artist Arts and Crafts Used the software for: 1-2 years ### "Easy to use! Great for in-person selling when you're mostly online. " April 7, 2026 5.0 Pros It was so easy to get payments while tabling. The software is so easy to use. All I need to do is set up products and pricing. Cons There is a small fee with each transaction but it is to be expected. Especially when it is free to set up. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 6-12 months ### "“Easy, Reliable, and Perfect for Small Businesses”" April 12, 2026 5.0 Overall, my experience with Square Point of Sale has been great. It helps me run my small business smoothly by making it easy to accept payments, track sales, and stay organized. Even though the fees are a downside, the convenience and tools it offers make it worth it. Pros I like how Square Point of Sale is designed with small businesses in mind. It’s easy to set up, affordable, and allows me to accept multiple payment types. The ability to track sales and manage my products in one system really helps me stay organized and efficient. Cons What I liked least about Square Point of Sale is the processing fees and some limitations with customization. While it’s very easy to use, certain features and integrations can feel limited as your business grows. Review Source FB Felicia B. Operations Manager Entertainment Used the software for: 2+ years ### "Decade Square user" March 6, 2025 5.0 I've used Square POS for over 10 years. They've made great advancement with scheduling, online sales and restaurant sales. Pros Square has a simple backend interface. There's also unlimited help online that's easy to find. Cons Limitation for online sales. Would like to see inventory management for food. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Square Point of Sale When we compared, Square had more mobile access and inventory options. Review Source RV Robert V. Manager Accounting Used the software for: 2+ years ### "Economical point of sale" December 4, 2024 5.0 I have the option to collect remotely, through a link or using the point of sale by swiping the card or without contact Pros This point of sale has no monthly fees, it only charges when the point of sale is used. I like that. Cons I don't like that they charge a different rate if I insert the card details directly Alternatives considered [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Reason for choosing Square Point of Sale I looked at several options and I didn't see a better opportunity than Square Switched from [8am CPACharge](https://www.capterra.com/p/10021025/CPACharge/) Commissions are lower on Square and I can send invoices to the client or they can send themselves their invoice when they pay through a payment link Review Source MA Mande A. Co-Owner Events Services Used the software for: 2+ years ### "Couldn't do without Square" October 24, 2024 5.0 Overall I really can not complain as it provides a simple to use, valuable tool for both small and larger businesses alike Pros As a small business owner Square is a fabulous tool to be able to take credit card payments, create invoices, and so much more. I honestly don't know what I'd do without it. Cons Sometimes, especially when using the desktop (I'm primarily on the app on my phone) it's harder to find things as it doesn't seem to be set up quite the same as the app. Alternatives considered [TravelBank](https://www.capterra.com/p/170784/TravelBank/) Reason for choosing Square Point of Sale Square was just the better choice overall. I know many banks could offer a lower fee but having everything at my fingertips is very much worth it. Review Source Stephanie E. Secretary Education Management Used the software for: 2+ years ### "Generate more revenue by easily collecting electronic payment online and through POS" October 28, 2025 5.0 This has allowed our PTO to quickly collect online and POS payments at events and after a slight learning curve, it is relatively easy to maintain. Pros Adding and modifying items for sale is very intuitive and easy to learn. Sale transaction tracking and report exports are easy to navigate. The template for sending email campaigns is helpful. Cons Setting item categories and subcategories can be circuitous. Differentiating hidden items vs archived items vs visible and invisible items is ambiguous. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 1-2 years ### "Provides Amazing Flexibility In How Users Pay for Products and Services" August 21, 2025 5.0 Square Point of Sale is definitely a go to for all your business needs. They provide numerous options for businesses to choose from and cater to all kinds of credit cards ranging from those with chips and tap to pay. Pros It is easy for businesses to setup their account and terminals to collect payments from customers. Additionally, Square provides numerous kinds of terminals to suit your business needs. So if you are a restaurant or a kind of business where employees walk around to serve customers, you can use their mobile handheld terminals. Or if you are taking payments at a desk, you can use Square Register. Cons The terminals are a bit pricey for businesses to buy. Additionally, the service fees for credit card transactions could be lowered. Review Source KP Krista P. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Reliable, easy to navigate and solid POS software" July 14, 2025 5.0 I've used Square POS for my businesses for 8 years in 8 locations. It works for our business model because we are one company with 8 subsidiaries, and it's nice to just be able to log in once and toggle between the sites. Pros Square is super reliable. Out of all of the SAAS services my company uses, Square is the one that never goes down, and is always accurate. Their interface is straightforward and, for the most part, intuitive. Cons I don't like that for some larger reports it emails you to download vs. just taking 30 seconds to run and then downloading automatically. It's a small thing, but it's annoying that I have to just wait for it to arrive. Review Source AP Angela P. Director Mental Health Care Used the software for: 2+ years ### "Great system for merch sales" September 23, 2025 4.0 I really like using Square POS. I think it is a pretty easy system to navigate, with the most ease in the actual sales portion. Pros Square is easy to use for selling merchandise at our large events. We are able to process payments even while offline. We can use pretty much any payment form with them. It also links with our website to make merch sales all-inclusive of both accounts for tracking and inventory purposes. Cons I think the back end can be a little challenging at times. When you are making an item with different sizes, it can be confusing at first with all of the different options. Review Source KK Kennedy K. Four Oaks Farm Staff Assistant Apparel & Fashion Used the software for: 2+ years ### "Square Point of Sale Review for Small Businesses " February 3, 2025 5.0 Overall I enjoyed using Square Point of Sale and would recommend it to fellow small businesses. Pros I like being able to customize everything for sale easily and the organization factor of it. Cons Sometimes the app would glitch causing me to lose the progress made in my sale . Review Source RK Rene K. CEO Food & Beverages Used the software for: 1-2 years ### "Square Point Of Sale there is nothing Better" June 18, 2025 5.0 Pros Square Point Of Sale helped me get out of the grip of other credit card payment suppliers that charged an arm and a leg. I was so glad that square came around. Reasonable CC fees Cons There is nothing to dislike of Square Point of Sale. Square Point Of Sale, has no negatives and is all positive Review Source AH Autumn H. Owner Farming Used the software for: 2+ years ### "Square is super user friendly!" November 18, 2024 5.0 I am super happy with Square. I have been using it for years at my office job and for personal sales at home! Pros I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen! Cons I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful! Review Source CV Crystal V. Owner Restaurants Used the software for: 2+ years ### "Very satisfied " April 6, 2025 5.0 I refuse to switch from square. I get offers all the time from no name companies that badger me. Pros Customer service is easy to reach and my customers trust square Cons Any technology goes down sometimes and it can be frustrating but it doesn’t happen often Review Source KE Kaylyne E. Training and Employee Development Recreational Facilities and Services Used the software for: 2+ years ### "Simple, User-Friendly" March 10, 2025 4.0 Overall, Square was an efficient and simple POS. Even when we switched our main POS to a different software, we continued to use Square for our food and beverage area. Unfortunately, Square just didn't have enough features and integrations to sustain our main POS. Pros Square was easy for staff to learn and simple for customers to use. Cons The POS was very basic and didn't allow us to have as many options and integrations as we needed. Review Source JH Jennifer H. Owner Food & Beverages Used the software for: Less than 6 months ### "Mobile Square use" September 16, 2025 5.0 Pros They offer a free version of product to use from my phone. I have a mobile ice cream truck so to use this at any location is ideal for my business. customer support has been great when needed. this also allows emails to be sent for billing and invoices to help with the payment process Cons Have not found anything at this time to dislike about the product. Having the option to use the attachment to my phone or to have a customer tap my phone has worked out well. Learning how to use it to weed out the bugs and issues has not been difficult to navigate through Review Source KH Kiyana H. Owner Retail Used the software for: 6-12 months ### "User friendly " May 31, 2025 5.0 Pros I love the easy to use interface for people who aren’t tech savvy. The price point is also what I like most because it’s not breaking your pocket. Cons It was nothing I liked least about square point of sale, but if I had to choose something I would say the fact that it’s dependent on wifi connection Review Source Deannna L. Professional Freelancer Railroad Manufacture Used the software for: 1-2 years ### "Software of the future!!" January 2, 2024 5.0 Before Square I had sleepless nights, no time with my children, no me time and I was always worried that I was missing something pertaining to my business. When I was introduced to Square my life has forever changed. My smile returned and my children have their mom back!! Pros As a single mother of 5 I live a hectic and stressful life. With Square point of sale I can focus more on my family since I know I have a software that practically runs my business for me. Cons I have nothing negative to say except why wasn’t this software around a lot sooner. Review Source Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)