# Live Agent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Live Agent Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/274831/Live-Agent --- # Live Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Live Agent ## What is Live Agent? Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers. The solution allows agents to interact with customers via chat, video or voice regardless of the device or platform they are on. It also routes communications seamlessly across different channels. ## What is Live Agent used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Live Agent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.verizon.com/business/&name=Live Agent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Live Agent 4.5 (6) VS. [4.4 (18,777)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.0 (18,112) Value For Money 4.4 (5) Value For Money 4.0 (12,799) Customer Service 4.6 (5) Customer Service 4.1 (14,030) ## Live Agent alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/274831/Live-Agent/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 4.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Multi-Channel Communication 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Knowledge Base Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Real-time Consumer-facing Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Live Agent 4 features Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with consumers Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.4 (5) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (5) 4.4 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(4) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TE Tammy E. Director Hospitality ### "Still new but liking it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2025 Overall a good experience especially with customer support side. I’m still playing around with the program but believe it will be a valuable tool for my business Pros A lot of different features and friendly interface. It is a great help desk solution for my small business Cons Seemed a little hard to understand at first but the team was super helpful and answered all my questions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Oscar A. Montaje Environmental Services ### "Muy eficiente" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 22, 2025 Pros La eficiencia que tienen a la hora de trabajar Cons He quedado bastante satisfecho, no he encontrado desventajas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deepak S. Founder and CEO Management Consulting ### "Pearl Lemon and Live Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2024 Overall, Pearl Lemon had a good experience with LiveAgent. The platform made it easier to handle customer messages with tools like live chat and ticketing. Its simple layout, automation features, and helpful support team made it easy to manage and respond to clients across different channels. Although there were a few downsides, like limited customization and some issues with the mobile app, LiveAgent still provided solid support that worked well for Pearl Lemon’s needs as they grew. Pros Pearl Lemon likely enjoyed LiveAgent for its all-in-one tools, like live chat and ticketing, which made handling customer inquiries a lot easier. The simple interface helped keep things organized, while features like automated ticket distribution and canned responses saved time and made sure no message slipped through the cracks. LiveAgent’s flexible pricing was also a great fit for Pearl Lemon as they continued to grow. Plus, their dependable customer support made it easy to get help or set up new features quickly. Cons Some things Pearl Lemon may not have liked about LiveAgent include limited customization options, which made it hard to tailor exactly to their needs. The mobile app wasn’t as smooth as the desktop version, and some advanced features took time to learn. With all channels combined, notifications could also pile up, which sometimes felt overwhelming. Lastly, LiveAgent didn’t integrate with all of their preferred tools, which created a few extra steps for the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Johnny P. COO Health, Wellness and Fitness ### "Excellent conduit for CS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2023 Excellent support team whenever there's been any issues. They also provide terrific training so we can implement all the features they have Pros The fact we could manipulate the look and feel of the chats for our customers, the easy ticket tracking process and it provides great "bang for the buck" Cons There really have been no cons, we are satisfied customers Reasons for choosing Live Agent Cost, ease of use & also easy to install. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head of Sales Computer Software ### "Robust live chat for CS teams " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2023 Pros \-Live Agent has a lot of bells and whistles that are great for any CS team multi-channel ( all under one roof.)- we were able to streamline our ticketing ways and respond time to customers from 24hs to instant and also track customer feedback on the fly. - great in reducing the workload on your support team with their chatbots and knowledge base to empower customers to self-serve Cons \-While liveagent were one of the first ones, they are by far not the cheapest option out there. in other words, the pricing can be a bit steep for businesses with a small budget or fewer customers, so it may not be the best fit for everyone.-While LiveAgent.com does offer integrations with other software tools, they may not be as seamless as some of their competitors.- The platform can be a bit overwhelming and confusing for first-time users, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Richard v. oversight manager Recreational Facilities and Services ### "Utilisation of Live Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 6, 2023 With us adding the Twilio to the Live Agent, our voice over quality is great , very little issues with buffering.Security is great and just the use is superb. Pros The ease at set up and the navigation dashboard is simple yet backend complex. I enjoy the dynamics of it as it keeps those operators on their toes . Cons Obviously Viber is a fairly popular medium however I would have preferred the watsapp integration, for our clients. Reasons for choosing Live Agent I had backtracked reviews of different products and Live Agent, through good sources was always in the top end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)