# Page 7 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is DonorPerfect the right Nonprofit solution for you? Explore 1425 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1425) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 7 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 151-175 of 1425 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Alana F. Development Mgr Non-Profit Organization Management Used the software for: 2+ years ### "An excellent CRM for a mid-sized nonprofit" September 8, 2025 5.0 Generally, my experience has been positive. We changed from another CRM that had been used for years (older, customized, not very functional) to DonorPerfect, and there are no regrets. Pros This is a very good CRM for a mid-size nonprofit. The platform is generally user-friendly, and the interface can be modified to suit. It allows teams to collaborate on data collection, as long as there are clear protocols in place. Cons Sometimes the reporting functions can be overly complex, or the canned reports not really all that useful. We wish that the annual costs were not so high, but understand that other CRMs are even more expensive. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) SF did not work well, no reporting functions, poor platform for fundraising. Review Source JS Joshua S. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Happy new user" September 24, 2025 5.0 So far, so good. After 4 weeks as a new user I was able (with help) to generate an end of year mailing list that targeted the donor groups we wanted. Pros As a new user on an existing account, the learning curve was not nearly as steep as I thought it would be. Cons Generating reports with the info we want, and not getting unwanted results was a bit challenging, but the online customer support is excellent Review Source SS Sarah S. Membership Manager Broadcast Media Used the software for: 1-2 years ### "DP Review 2025" August 18, 2025 4.0 Overall, I enjoy DP. It's quite easy to use and the UX is friendly. For the price compared to other donor CRMS, DP does quite alright. Pros I like how there's a team of excellent and knowledgeable customer support agents who are ready to help me pull reports. They are also willing to dive deep into a question even if it takes a long time. They are determined to help me resolve my issue. Cons Not every customer service rep has the same savvy or expertise. It can take bouncing around from different reps to get my problem solved. Review Source Kaleena M. Admissions Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Donor Management Made Easy " August 18, 2025 5.0 Pros We’ve been using DonorPerfect to manage our donor database, fundraising, and reporting, and it has been a very helpful tool for our organization. The system makes it easy to track donor information, manage gifts, and run reportshe platform can feel a little overwhelming at first because of the wide range of features, and some of the reporting functions take time to learn.. I especially appreciate the customization options, which allow us to tailor fields and reports to fit our specific needs. Cons The platform can feel a little overwhelming at first because of the wide range of features, and some of the reporting functions take time to learn. Review Source BM Becky M. President Non-Profit Organization Management Used the software for: 2+ years ### "Versatile quality software" August 28, 2025 5.0 Been very impressed with all of the data and features. I have 30 yrs experience in I.T. and am very impressed with the software and ability to capture and report information. Very stable. Pros Versatility and features. Can add data base fields on the fly for the screen and reporting to capture information. Like the ability to customize forms, emails and screens. Multiple payment sources for donors; PCI compliancy. Great knowledgebase and tutorials. Cons Having to download Classic forms into Donor Perfect. Not being able to set up Smart Actions against information coming in from the Drag and Drop new forms. Review Source LK Lisa K. Foundation Associate Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect for CCF" March 31, 2025 5.0 The initial set up was easy and although I don't use all aspects that DP offers it is a great improvement over what he previously had. Pros I love our new database DonorPerfect! I am not a techy person and it is pretty easy to use. Plus you can get 24 hour online questions answered or for more complicated issues, you can get a specialist to help walk you through it. My DP trainer \[sensitive content hidden\] is the BEST! He always explains the why behind the how. Cons It was not that I don't like anything but databases are all different and it was the learning curve on my end. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Less expensive and perfect for our size nonprofit Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The other CRM was antiquated and extremely difficult to use. Review Source LL Laura L. Gratitude Director Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect makes donor relations a breeze! " September 24, 2025 5.0 I have enjoyed being able to look up donors and have space to write notes about them as well as being able to label them into different categories. Pros I like the search functions where I can search with donor idea or with name. I also like being able to see total giving broken down by year. Cons I would love more options and better options to set up donation pages. We have to use a separate donation platform because the donor perfect pages aren't pretty or user friendly. Review Source MR Minda R. Director of First Impressions Hospital & Health Care Used the software for: 6-12 months ### "I am so grateful for DonorPerfect!!" April 7, 2025 5.0 I have been using DonorPerfect since I started at Trillium House in July of 2024 and I started watching all the videos to learn as much as I could. I have since picked up some new responsibilities and haven't had a chance to learn as much anymore but plan to return to the learning process. I have used not even half of the features but plan to in the future. I really love that the customer service team is so responsive and helpful, never have I come away from a question without an answer. Pros I really enjoy using DonorPerfect because it is user friendly and has ALL the information I need to collect, seriously they have thought of everything! Cons The only thing about DonorPerfect that I don't really enjoy is the fact that there is SO much to learn, I have a hard time finding the time to learn it all. Review Source FN Faye N. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Great customer support. Steep reporting learning curve." June 1, 2026 4.0 Great customer support, particularly chat support. Difficult interface particularly with filters and reporting. Pros Chat support is responsive and helpful. The majority of the time, we can get the info we are looking for from reports. Cons There are limits on what filters and defined fields can do in terms of the data and output we are looking for sometimes. Review Source SK Scott K. IT Individual & Family Services Used the software for: 6-12 months ### "Solid Product" March 25, 2026 4.0 Overall, the experience with DonorPerfect has been solid. We are looking forward to continuing to use the product. Pros The ease of customizing fields and screens. Softerware provides excellent customer support and the knowledge base is very helpful! Cons Some of the administrative features need improved. Better transparency about where product requests fall in the development priority. Review Source MP Miriam P. Manager, HR and Administration Non-Profit Organization Management Used the software for: 2+ years ### "Great donor and donation management tool" March 23, 2026 5.0 super solid reliable donations and donor management system with great value for money. We are using it for several years now and happy with it. Pros Easy to use and track donations, great report building tools and overall donor management, easy to create fundraising campaigns. Cons field names are sometimes hard to figure out; however customer service is always supper helpful to guide me. Review Source Katie G. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use" August 11, 2025 5.0 DonorPerfect is very easy to use, with a modern and intuitive user interface. I appreciate that it's easy to have multiple users to increase collaboration. Pros DonorPerfect is a great product, and whenever I need support, I get immediate and helpful assistance through their help features. Cons I think there is a little bit of clunkiness in some of the integrations--new vs. old donation forms, especially creating forms for things other than donations. Review Source AB Adrienne B. Director of Development Hospital & Health Care Used the software for: 2+ years ### "Donor Perfect Staff are Outstanding!" October 7, 2025 5.0 The staff showed outstanding patience, and encouragement in helping me to enter 4 years of donations! Pros \-The assistance received whenever I called -The DonorPerfect staff's willingness to help -The DonorPerfect staff's patience -The DonorPerfect staff's clarity when explaining Cons Wait times could be a little lengthy at times...especially during peak times of the day. I learned the best times to call. Review Source AS Averill S. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "One year in and no complaints! " April 28, 2025 5.0 It has been excellent. We are coming up on one year using DP and have only positive things to say about the experience. It performs as promised and more than meets our needs. Pros The onboarding experience. We had a previous experience with another provider that was not so great and were nervous about the transition but it was so smooth and the support provided by the DP team made it seamless. Cons I don't have any complaints. Support is very responsive, I've only used the chat feature once, and was very happy as my issue was resolved very quickly. Switched from [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/) It did not deliver as promised, integration with our financial system was cumbersome and support was not consistent. Review Source BB Barb B. Development Database Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Donor Perfect is Perfect!" October 6, 2025 5.0 I like it because I have all the data available to me and can create useful and insightful reports for leadership. Pros Ease of use when creating forms and downloading information to the donor profile. I am able to create sponsorships with the correct level of sponsorship and the number of tickets that sponsorship gets. I can also add new fields to screens and reorganize them in a way that is more visually pleasing to the user. Cons It is sometimes slow. Also, at times, when a maintenance is done, it then requires the login to enter a code. Review Source DV Dylan V. Head of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect: A Donor Mangement Software For All" April 20, 2026 5.0 DonorPerfect is a great platform that is making donation management easy and intuitive. I am very happy with my experience overall. Pros DonorPerfect is an easy to use platform that helps us manage all of our donations. It is great for event and mailing lists, as it keeps all of our donors in one place. Cons I would like it more if donations that have dedications are automatically logged instead of going to have to go in and download them. Review Source EL Eric L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Donor Management Tool with Even Better Customer Support" August 15, 2025 4.0 The tool is very useful and we are continually accessing new functionality. But their customer support is what really separates them from competition. Pros DonorPerfect is easy to use and their online customer support is fantastic! The new form builder helps to make donor-friendly donation forms - can't wait until the new forms are available for events, too! Cons We've just started adding donor notes and still learning how to best utilize - and easily access/view - this functionality. Review Source SW Shannyn W. Environmental Educator Non-Profit Organization Management Used the software for: 1-2 years ### "Quality Customer Support" September 16, 2025 4.0 Pros Customer Support is fantastic. Knowing that I am able to reach a human if I have any questions about the system or its features is a huge benefit. Cons It is not exactly user friendly. Since I was not trained on its functions when I started my job, I had to learn on the fly and some parts are more difficult to work through than others. Review Source SN Serena N. Director of Marketing Research Used the software for: Less than 6 months ### "Top Donor Database + Email Marketing Tool" April 22, 2026 4.0 Sales and customer support has been super helpful. \[sensitive content hidden\] in sales and \[sensitive content hidden\] in customer support have been specifically amazing. Pros Within a week of using Donor Perfect, I already felt that this platform was what we were searching for. The cost is reasonable, customer support sublime, and constant contact is a highly valued addition. Having one contract for email marketing and our donor database does not exist in the same way anywhere else. Cons We're till figuring out the quirks. I have to pull reports to find people who are located in a certain state instead of searching the state like in other platforms, but that's a small adjustment. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) We needed a more user friendly donor database and CRM. Review Source FS Florencia S. Director Religious Institutions Used the software for: Less than 6 months ### "Excellent service. " November 14, 2025 5.0 Our experience has been excellent. The interface is great and very easy to use. I love how it syncs with constant contact. Pros Their customer service is amazing. I have worked with many platforms ove the years and Donor perfect is by far the best I have seen. They are very responsive and make sure they have resolved your issue. I have found everyone on their team to be very helpful and always go above and beyond. Something else that I like is that they update your contacts automatically to checkoff moves, deaths, etc. I also appreciate that they sync with constant contact. Cons It's not cheap and it took a bit of effort to make the case to the stakeholders to make the investment. Honestly, I would prefer that they worked with mail chimp instead of constant contact but it still works. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Blackbaud was very hard to use and we couldn't really use it in any way that was helpful. Review Source MA Madison A. Assistant Director of Fund Development Non-Profit Organization Management Used the software for: 1-2 years ### "Non-profit in education" June 9, 2025 5.0 Our experience is great overall. We are hoppy with the switch the DonorPerfect platform. It helps us track our specific event and donors. Pros I like that our organization is able to connect with other platforms by using one main desktop. It is also easy to pull our specific donation history for certain events/campaigns. Cons Our organization struggles with the constant contact platform. We try to use this for mass emails, uploading to our donor email list with a lot of difficulties. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was not able to meet our needs as a foundation. Review Source JB Jeanne B. Individual Giving Manager Entertainment Used the software for: 6-12 months ### "User-friendly and effective" June 4, 2025 5.0 DonorPerfect is easy to customize and learn. It's very automated, and saves so much time on our team! I would highly recommend it. Pros DonorPerfect is the most user-friendly CRMs I have used. It's extremely intuitive. It also integrates with our ticketing software so that I can see an individual's tickets, memberships, and even concessions. I also really like how customizable the screens are. My team and I were able to create custom fields to segment our donors. Cons If I could ask for one change to DonorPerfect, it would be the filter-writing language. Instead of compund filters, it would be useful to be able to write out filters using "AND", "OR", "IF", etc. However, I'm still able to build the filters I need, it just takes a while to manipulate the language. Additionally, I've found a learning curve with the new donation forms. Review Source Kathleen Q. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "The Good and Bad of DonorPerfect" January 13, 2025 3.0 Phone support is excellent, but the times for West Coast customer support are not great! The people who work there are very nice. The set up was challenging, but they were very accommodating. Pros The basics of the database are easy to use. More advanced features, not so much. You must be somewhat tech-savvy to use this database to the fullest extent. We needed many features, so we went with it, knowing it would be challenging to learn...at IT IS! Cons We are on the West Coast, and their phone customer service hours cater to the East Coast. They also close for lunch between 10 a.m. and 11 a.m. PT.!!!! They need a West Coast tech staff. I work on my database during off hours and cannot get in touch with customer support. East Coast has customer support from 8 a.m. to 8 p.m. The West Coast has to adhere to East Coast hours. We do not work at 5 a.m.! Some aspects of their platform are very complicated because they partner with other vendors, and we have to go to those vendors for customer support. Sometimes, it is not clear who we should speak with. Their reporting is SO COMPLICATED! So is their Moves Management. We have wealth screen, and getting help with that isn't easy. There is not nearly enough training with their basic package, and it is very costly to get more training. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Price, API needs, customer support, and CRM features. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) They sunset Salsa when Bonterra purchased it. Then later (after we were well into finding another CRM) they decided to keep it active. We HATED Salsa, and this decision to sunset made us move forward with an RFP. Review Source AW Adam W. Development Operations Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Database Around" March 13, 2026 5.0 Seamless transition to begin using DP, great support and easy user experience. Highly recommend to anyone needing a CRM. Pros The support is next level, no confusion at all they are there every step of the way to ensure you are comfortable and familiar with how to use the database. Cons Haven't had any issues to date, cannot think of one thing I've been unhappy with it really has been a great experience so far. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) For better support and we needed a more tailored product to our needs that wasn't too complicated. Review Source RD Roger D. Development Officer Higher Education Used the software for: 1-2 years ### "In a Nutshell on DonorPerfect" September 16, 2025 4.0 I'd prefer Raisers/Blackbaud When we need support, it seems to be a chore instead of a dedicated rep Pros The site is laid out nicely and easily to navigate and editing is done fairly easuily as well as gift NOTES Cons Reports are not easy to generate, coding had to be revamped, and support has been fair at best. THE SITE TIMES OUT 10X PER DAY minimum Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.