# Page 7 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 151-175 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FT Faith T. CMO Non-Profit Organization Management Used the software for: 2+ years ### "Great reporting functions " May 12, 2025 5.0 It’s a great platform that has met all of our needs - especially with donor management and report generation Pros The ease at which I can run reports to get the donor info I need. Any reporting functionality is at my fingertips! Cons Inability to verify addresses for returned mail - I would love to be able to click a button and get new access to current addresses. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Affordability and functionality were unmatched Review Source GB Georgia B. Donor Relations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Long-Time User Loves this Product" April 30, 2025 5.0 Overall we are very pleased with Donor Perfect and would highly recommend this product. The cost is very reasonable. Pros Our organization has used Donor Perfect for many years. This company continues to expand its integrations and applications to make easy record management, reporting, screen designing, data entry, online/test/mobile giving - we love it! And the Tech Support is second to none - the Staffers are always ready to help when needed. They are available every time we call or chat. They always send the notes from our calls, which we can refer to at a later date. Cons Suggest & Vote is a great idea, but if your thoughts are not voted on by enough people, it is not accepted. Review Source SK Scott K. IT Individual & Family Services Used the software for: 6-12 months ### "Solid Product" March 25, 2026 4.0 Overall, the experience with DonorPerfect has been solid. We are looking forward to continuing to use the product. Pros The ease of customizing fields and screens. Softerware provides excellent customer support and the knowledge base is very helpful! Cons Some of the administrative features need improved. Better transparency about where product requests fall in the development priority. Review Source DT David T. Development Assistant Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect Review" November 25, 2024 5.0 Overall I am impressed with DonorPerfect and am always looking forward for new updates and other programs to use in DonorPerfect. Pros DonorPerfect is incredibly robust with many options for running reports and collecting data. This ability to do just about anything is what I like most about DonorPerfect. Cons Because of how robust the system is it can become confusing with how many filters there are. In addition some ways of reporting are not possible. For example we like to put together a multi ask report for donors each year, at this time there is no easy report to get donors names who support more that one solicitation each year. Switched from [Property Shell](https://www.capterra.com/p/165186/Property-Shell/) Shell was an old DOS system that was horribly outdated. Our CFO researched many new systems and landed on DonorPerfect. Review Source RH Randall H. Director of Advancement and Engagement Education Management Used the software for: 1-2 years ### "Happy Customer " May 7, 2025 5.0 It has been great! I appreciate all of the support. Pros Donor Perfect is user friendly, love the ability to add my own tags, sync with other apps and software and to easily download reports, Cons I am very happy with DonorPerfect! The platform is user-friendly, reliable, and makes donor management simple and efficient. From tracking gifts to running reports and sending thank-you letters, everything is well-integrated and easy to use. The customer support team is responsive and helpful whenever we have questions. DonorPerfect has definitely helped us stay organized and build stronger relationships with our donors. Review Source MP Miriam P. Manager, HR and Administration Non-Profit Organization Management Used the software for: 2+ years ### "Great donor and donation management tool" March 23, 2026 5.0 super solid reliable donations and donor management system with great value for money. We are using it for several years now and happy with it. Pros Easy to use and track donations, great report building tools and overall donor management, easy to create fundraising campaigns. Cons field names are sometimes hard to figure out; however customer service is always supper helpful to guide me. Review Source EH Em H. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "You get what you pay for" September 17, 2025 4.0 Over all, the platform is fine and relatively easy to figure out. there are aspects that could be better. Pros Customer Support is easily reached and knowledgable about their product. This make asking for help seamless and quick! Cons I feel like we are still living in the 00's with the tech and I don't like like that they have to do 3rd party add ons for products the should be able to integrate. Review Source EE Erin E. Deputy Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Better than the competitors! " May 19, 2025 4.0 We're just getting started with individual donors so although we haven't had the opportunity to use the platform a ton, we've been pleased with what we've experienced so far. We switched from a competitor platform and Donor Perfect is MUCH better! Pros The onboarding process was good! There was someone to work with you one-on-one as you got acquainted with the platform. The only thing that could have made this better would be if there wasn't a hand-off to someone else after onboarding. In addition, having Constant Contacts included was a HUGE benefit to us! Cons I like the design better than some of the competitors, however, there could still be some improvements with user experience and making things a little bit easier to access or get to. Not everything is super intuitive on where to find or how to do. I also wish there was a main screen where I could see all the constituents and their gift history by default (without searching for %). I do also wish that everything was within one platform. We have to use GiveCloud as a separate tool. Reason for choosing DonorPerfect Cost - with Constant Contacts included in Donor Perfect it was the best deal for us. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) The customer support at Bloomerang was horrendous. In addition, the user experience of their platform was terrible. Review Source JE Jennifer E. Administrative Assistant Education Management Used the software for: Less than 6 months ### "Make the switch!" September 26, 2025 4.0 All positive so far. Ease of use. Customer support. Live chat! I am glad we finally made a switch - this seems like it's going to be a beautiful relationship! Pros I have only just begun to dig into DP so I'm sure I'm only going to praise a fraction of what is really to offer! I am SO impressed with the ease of use, the ease of making adjustments, the ease of entry. I cannot wait to dive deeper and really make this work for us! Cons Not much, really. It's a learning curve from what I'm used to, but it is SO. MUCH. EASIER. to navigate and manipulate the data! I ran one report, just to check, and it was so simple! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Customer support, first of all. Ease of use, second. Review Source EM Emily M. Director of Communications Non-Profit Organization Management Used the software for: 2+ years ### "Great Customer Support!" February 19, 2026 5.0 Pros The customer support is very helpful. They walk you through issues step by step to ensure that the problem is resolved. Cons The blog for common issues never has the information we need for problems, so we always have to use the customer support. Review Source AG Amy G. Data Analyst Fund-Raising Used the software for: 2+ years ### "DonorPerfect - A Quality Product" March 31, 2025 4.0 I find the product robust and have had no incidence of losing data. Pros The support staff. I have always received prompt responses that usually resolve my issue. They don't hesitate to escalate an issue if the resolve is not found on the first try. Cons Inability to use SQL to write our own queries (filters). I recently learned how I can combine criteria by editing in the last screen, but I could still use more flexibility in creating and/or conditions within one query. Review Source MB Marie B. Administrative Associate Non-Profit Organization Management Used the software for: 2+ years ### "Still very happy with Donor Perfect after nearly 10 years!!!" May 22, 2025 5.0 The reimagined plan that was suggested to us, while a slight bit more than we paid previously, now includes Constant Contact who Donor Perfect is partnering with, and so in fact, we are saving some money in the long run!! Pros I really appreciate the ease of individual or batch donor entry, and the report builder is easy to use and gives us a great variety of data about individuals and events. Cons Honestly, I can't think of anything major! If I were to be picky, occasionally I'll do a search, and the search engine seems to miss a possible match. Review Source MD Marty D. Tech Civic & Social Organization Used the software for: 1-2 years ### "Great fundraising software for active nonprofits" April 10, 2025 5.0 Doing a perfect is an excellent program for a non-profit with these very active fundraising campaign it is a powerful program with not insignificant learning curve Pros Donor Perfect tracks all fundraising options with great flexibility. And uses many aspects of the data is the basis for responding so segmentation is easy and Powerful. Tech support was readily available and friendly. It allows easy identification of past givers for future solicitation. Cons I was using donor perfect to integrate with Constant Contact email marketing. The integration was not intuitive and the data flows for difficult to establish. Tech support for donor perfect and constant contact each blame the other for difficulties in the integration. Review Source SC Stephanie C. Major Gift Officer Health, Wellness and Fitness Used the software for: 2+ years ### "DonorPerfect keeps your frontline staff on track" December 16, 2024 5.0 My experience has been positive. The education sessions are helpful and the functions of the crm fit my needs. Pros As the Major Gift Officer, I can track progress of each individual donors, set next step goals, easily pull reports, and seamlessly save every email correspondence directly into their account. The education sessions are very valuable and gave me the tools I needed to set-up trigger alerts to keep me on task. Cons There are several times throughout the day I get logged out without notice resulting in some work being lost and having to be redone. Some days I stay logged in for a long time, other days it's every hour I have to re-log in. Review Source BF Ben F. Director of Development Food & Beverages Used the software for: Less than 6 months ### "Great platform, that can help us scale as we need to" September 10, 2025 5.0 So far so good. Drag N Drop form builders are my favorite features. Phone and chat support was been really great as well. Pros Great system, rich in features and capabilities. So easy to start campaigns, create forms, and launch a campaign. We were already using Constant Contact so it make sending emails seamless. Cons Onboarding wasn't so great. Would be great to have more hands in experience as you get started. I had some issues importing data with not ideal work arounds. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Price, features, and capabilities. Lots of good features we wanted to explore Review Source LH Lisa H. Development and Membership Team Museums and Institutions Used the software for: 2+ years ### "The Calvert Marine Museum loves DonorPerfect! " November 13, 2024 5.0 "At the Calvert Marine Museum, we were initially hesitant to transition our membership management to DonorPerfect. The idea of implementing new software and adjusting our processes felt daunting. However, we’re so glad we made the switch! With the support and training resources provided by DonorPerfect, we managed to get everything running smoothly. Now, it’s an integral part of our operations, simplifying member tracking, renewals, and communications. The efficiency and organization it has brought to our membership program have been game-changers. We highly recommend it to organizations considering a similar leap!" Pros "We love using DonorPerfect at the Calvert Marine Museum Development Office! It has transformed how we manage donor relationships, making it easier to track contributions, manage campaigns, and analyze our fundraising efforts. The user-friendly interface and robust reporting features have saved us significant time and effort, allowing our team to focus on connecting with our supporters. The support and resources provided by DonorPerfect are excellent, ensuring we get the most out of the software. We highly recommend DonorPerfect to any nonprofit looking to streamline and enhance their development operations!" Cons While DonorPerfect has significantly improved our membership and donor management at the Calvert Marine Museum, there are a few aspects we like less about the software. The reporting features, though comprehensive, can be a bit tricky to customize, and we’ve found that it takes some time and practice to fully master them. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Honestly, it was a financial decision. DonorPerfect gives us what we need. Switched from [PastPerfect](https://www.capterra.com/p/121813/PastPerfect/) Past Perfect was more of a collections software, with an added membership component. We needed to switch to something that allowed us to better track donors and members. Review Source PK Paige K. Development Director Individual & Family Services Used the software for: 1-2 years ### "Learning to fly" June 24, 2025 5.0 Overall I've had a great experience. I'm still figuring some of it out, but each day I learn more and I'm excited to use all that I'm learning. Pros I love all the classes and help! There are a lot of CRMs out there that do a lot of the same things but I've never worked with a company that was THIS helpful. Cons The program does a lot and there is a lot to learn and it can be overwhelming when you start. I don't like feeling like I'm underutilizing what I've got Review Source CG Cindy G. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "WCST Growth Report" May 5, 2025 5.0 I have been with your program for 15 years and even though I get regular calls for offering the same services, you always come out on top for pricing. Your reps always follow through with questions and concerns and are a delight to work with. Pros Their overall company is fantastic! Calling in for help is always very helpful. Your staff is very dedicated to helping nonprofits thrive. Cons Some of the programming seamed difficult for me at first but you have upgraded or changed for ease of use. Review Source RH Robin H. Development Office Manager Education Management Used the software for: 2+ years ### "Great software for processing donor gifts and keeping donation records, not great for people/relationship management" November 6, 2024 4.0 Overall, it's a solid system, very good at processing payments, helping to hold donor records together, and the support is wonderful. There are a few pieces that could use some updating to make them even more efficient. Pros I really like the customer support and chat help. I find that when I have issues of any kind, there is always an outlet to quickly help me and support my organization's needs. I also like how you can attach documentation to transactions or just to the record, it helps to purposefully attach information directly where it belongs. Cons I don't like that you can't select a record to be a household/couple. We have many married donors who want to be in one singular record, and the only way to do that is to put both first names in the same row, which makes pulling reports and processing information for each specific donor more difficult. I'm getting better with reports, but even after 4 years, I still find the process clunky, especially when you're trying to deep dive down into very specific pieces of information. I also don't like how in every training, the trainers are always trying to upsell on additional features. I stopped signing up for trainings and either use the chat function or read articles to learn how to complete new tasks. Review Source MF Mike F. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Customization allows for more robust reporting" March 26, 2025 5.0 DonorPerfect is a solid choice for nonprofits looking for a donor management system with strong customization and reporting features. The platform is relatively easy to use, with an intuitive interface that allows users to manage donor records, track donations, and set up fundraising campaigns efficiently. Pros Customization is my favorite feature of DonorPerfect. The ability to tailor fields and create customized Smartactions greatly enhances the workflow. Cons Customization can be a negative if you dont have strong internal controls to manage who can create and set up new fields. Review Source SB Sue B. Development Director Education Management Used the software for: 6-12 months ### "Happy Customer" January 23, 2025 4.0 I started with DonorPerfect in May of 2024. I have used 2 other CRM's but I like this one the best and hope to stay with it. Pros It is user friendly and contants everything you need to run a successful database. The support is incredible and alwyas available when I need them. Cons It can be very overwhleming with reports and forms. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) A client that we were using for our capital campaign reccommended this product, so I looked into. Review Source JA Jessica A. Database Specialist Civic & Social Organization Used the software for: 1-2 years ### "A perfect switch for us! " January 8, 2025 5.0 Overall it's been great!! We didn't need all the bells and whistles of Raisers edge so this has been helpful. It's really easy to use and the support is always great and I know I can count on the customer service to help me when I need them. Pros DonorPerfect has been a great addition for our team. It simplified a lot of our processes. My favorite aspects include the automatic monthly giving (we didn't have that before) and I find the reports to be easy to use. Cons The one thing I would change about DP is that I wish I could edit filters and just update dates or be able to see what flags I used instead of it showing the codes when I go to edit filters. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Because of ease of use and the price was affordable for us. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Because it was too expensive for our needs and we weren't using all the features. Review Source KN Kenny N. Chaplain Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect - clunky and difficult for end-users" October 27, 2025 3.0 7 years as an end- user for a Not-for-profit jail and and prison ministry. While the system was used by several locations it was very difficult to get data specific to my local operations. Pros Quite frankly I did not find anything in the program that I liked. While it seem to promise a lot of customization I was never successful in using the bells and whistles. Cons Reports were very difficult to get out of the system Dashboard did not work in such a way that was helpful. The system had too many options making it difficult to use for small organizations. Review Source SD Suzanne D. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "Tech Support" March 31, 2025 4.0 Overall, my experience with Donor Perfect has been great. Pros Donor Perfect has an awesome tech support team. Creating reports can be somewhat complicated but the telephone support team is readily available and will walk you through creating reports with ease. The extra cost for phone support is worth it! Cons Building reports on Donor Perfect can be complicated. Fortunately, the phone support is very helpful in walking you through the process. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Less Expensive and it seemed better suited for a small not-for-profit, Review Source JK Jeremy K. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Perfect tool for the midsize nonprofit in your life!" April 10, 2025 5.0 The customer support team are amazing! They work hand-in-hand with us to design reports and customize our user experience to our work. Pros DonorPerfect is the right-sized tool for a small-to-midsize nonprofit. It captures everything you need and presents it in usable formats. Cons I have run into challenges with integrations between DonorPerfect and other platforms. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorPerfect Best value for money and usability for our size Review Source Talk to a Capterra advisor for free and get results within 15 minutes.