# Page 6 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 126-150 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EK Elizabeth K. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Good for Smaller Businesses/Nonprofits" March 31, 2025 4.0 Overall I like DonorPerfect, and often recommned it to smaller nonprofits when asked. I tell them everything I have listed above, and always say I am happy to talk in more detail if they want. Pros Donor Perfect is the most user friendly CRM I have used to date. I appreciate the ability to create and maintain my own codes without the need for an inhouse IT staff member. I also love that with the plan my organization has the immediate access to help when needed and the following "extras": 1. Forms, but the classic and click & drag formats. 2. Event management 3. Online/mobile bidding platform. Cons That each family member has their own individual record without being attached. People in the same house should be combined into a household account. Review Source Katie G. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use" August 11, 2025 5.0 DonorPerfect is very easy to use, with a modern and intuitive user interface. I appreciate that it's easy to have multiple users to increase collaboration. Pros DonorPerfect is a great product, and whenever I need support, I get immediate and helpful assistance through their help features. Cons I think there is a little bit of clunkiness in some of the integrations--new vs. old donation forms, especially creating forms for things other than donations. Review Source BK Brenda K. Chapter President Non-Profit Organization Management Used the software for: 1-2 years ### "Loving DonorPerfect" July 1, 2025 5.0 I have only used DonorPerfect for the past year and a half but it has been super easy for me to learn and each time I am working on a project I learn something new. Pros Donor Perfect is the easiest app to use. I love how user friendly it is, and how you can easily add your donations, locate a donation, run reports - super easy. Cons I wish this was around years ago to make my life easier back then. I used to have to track paper recepts. Review Source JB Jeanne B. Individual Giving Manager Entertainment Used the software for: 6-12 months ### "User-friendly and effective" June 4, 2025 5.0 DonorPerfect is easy to customize and learn. It's very automated, and saves so much time on our team! I would highly recommend it. Pros DonorPerfect is the most user-friendly CRMs I have used. It's extremely intuitive. It also integrates with our ticketing software so that I can see an individual's tickets, memberships, and even concessions. I also really like how customizable the screens are. My team and I were able to create custom fields to segment our donors. Cons If I could ask for one change to DonorPerfect, it would be the filter-writing language. Instead of compund filters, it would be useful to be able to write out filters using "AND", "OR", "IF", etc. However, I'm still able to build the filters I need, it just takes a while to manipulate the language. Additionally, I've found a learning curve with the new donation forms. Review Source EL Eric L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Donor Management Tool with Even Better Customer Support" August 15, 2025 4.0 The tool is very useful and we are continually accessing new functionality. But their customer support is what really separates them from competition. Pros DonorPerfect is easy to use and their online customer support is fantastic! The new form builder helps to make donor-friendly donation forms - can't wait until the new forms are available for events, too! Cons We've just started adding donor notes and still learning how to best utilize - and easily access/view - this functionality. Review Source FS Fran S. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "First time CRM" June 9, 2025 5.0 The constitute information is easy to find. Navigation is user friendly. The people at the help desk are friendly, very knowledgeable and provide excellent help. Pros The ease of using the various screens. Adding fields to the screens are very simple. Reports can provide so much useful information. Cons At first, building reports can be confusing. After taking a few classes, the fields make more sense. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect DonorPerfect is a complete package at a reasonable cost. Review Source BS Bethany S. Finance Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Pretty good" May 5, 2025 4.0 It has gotten better over the years but only when there was a dedicated person on staff who sought to out solutions to our difficulties Pros Links to all other donation platforms we use. Cons It is very difficult to make custom reports. The reports we do create do not save as their own report. Review Source EO Elizabeth O. Development and Communications Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great system, especially for new or small nonprofits" March 31, 2025 5.0 Pros The system is very user friendly and easy to navigate. Very customizable to fit our needs! Cons The receipting feature isn't as customizable, I can't edit individual messages like I can through gift profiles, but we have found a workaround that fits our gift load. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect More customizable, get more bang for your buck with all of the features Switched from [DonorDock](https://www.capterra.com/p/184187/DonorDock/) Last software did not have enough features or customizability for our growing organization Review Source KT Karen T. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect Stands Out from the Crowd" May 19, 2025 5.0 This is my first CRM, and I found DonorPerfect very easy to learn and use. A new employee suggested we try a system she was familiar with, and it was very evident that DonorPerfect is truly a step above the rest. Pros It is very user-friendly. It is capable of doing so much! Also, if you don't know or remember how to something, the help chat is a great resource. Cons Having the help chat unavailable for an hour each day. It always seems when I need to figure something out, the chat is unavailable during that one hour of the day. If it were available all day, that would be helpful. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) The system that was in place was very difficult to use. The department went through a reorg and all new people were in place. The new people wanted to find a system that was efficient, manageable, and cost-effective. Review Source AB Adrienne B. Director of Development Hospital & Health Care Used the software for: 2+ years ### "Donor Perfect Staff are Outstanding!" October 7, 2025 5.0 The staff showed outstanding patience, and encouragement in helping me to enter 4 years of donations! Pros \-The assistance received whenever I called -The DonorPerfect staff's willingness to help -The DonorPerfect staff's patience -The DonorPerfect staff's clarity when explaining Cons Wait times could be a little lengthy at times...especially during peak times of the day. I learned the best times to call. Review Source FS Florencia S. Director Religious Institutions Used the software for: Less than 6 months ### "Excellent service. " November 14, 2025 5.0 Our experience has been excellent. The interface is great and very easy to use. I love how it syncs with constant contact. Pros Their customer service is amazing. I have worked with many platforms ove the years and Donor perfect is by far the best I have seen. They are very responsive and make sure they have resolved your issue. I have found everyone on their team to be very helpful and always go above and beyond. Something else that I like is that they update your contacts automatically to checkoff moves, deaths, etc. I also appreciate that they sync with constant contact. Cons It's not cheap and it took a bit of effort to make the case to the stakeholders to make the investment. Honestly, I would prefer that they worked with mail chimp instead of constant contact but it still works. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Blackbaud was very hard to use and we couldn't really use it in any way that was helpful. Review Source MA Madison A. Assistant Director of Fund Development Non-Profit Organization Management Used the software for: 1-2 years ### "Non-profit in education" June 9, 2025 5.0 Our experience is great overall. We are hoppy with the switch the DonorPerfect platform. It helps us track our specific event and donors. Pros I like that our organization is able to connect with other platforms by using one main desktop. It is also easy to pull our specific donation history for certain events/campaigns. Cons Our organization struggles with the constant contact platform. We try to use this for mass emails, uploading to our donor email list with a lot of difficulties. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was not able to meet our needs as a foundation. Review Source BB Barb B. Development Database Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Donor Perfect is Perfect!" October 6, 2025 5.0 I like it because I have all the data available to me and can create useful and insightful reports for leadership. Pros Ease of use when creating forms and downloading information to the donor profile. I am able to create sponsorships with the correct level of sponsorship and the number of tickets that sponsorship gets. I can also add new fields to screens and reorganize them in a way that is more visually pleasing to the user. Cons It is sometimes slow. Also, at times, when a maintenance is done, it then requires the login to enter a code. Review Source SW Shannyn W. Environmental Educator Non-Profit Organization Management Used the software for: 1-2 years ### "Quality Customer Support" September 16, 2025 4.0 Pros Customer Support is fantastic. Knowing that I am able to reach a human if I have any questions about the system or its features is a huge benefit. Cons It is not exactly user friendly. Since I was not trained on its functions when I started my job, I had to learn on the fly and some parts are more difficult to work through than others. Review Source CM Corrie M. Development Manager Arts and Crafts Used the software for: Less than 6 months ### "DonorPerfect: Team of Humans" April 3, 2025 5.0 Truly, I feel more confident about our capacity to attract, cultivate, and retain donors with this system, especially because of the tremendous real-time support and responsiveness from DP staff, and the awesome training resources provided. Also, after you really feel you are in the groove, using DP is FUN! Pros The DonorPerfect support team is everything a new user could dream of having behind them to help maximize the system's amazing range of tools. Whether you shoot a question to them by email or pick up the phone, you not only get your questions answered or problem solved, you can also expect to have a genuine thought-partner on the other end of the line who genuinely cares about helping you understand and get the most out of the system to meet your needs. The DP folks are incredible humans with an inhuman skill-set! They not only are technical experts, they are real people who really care about us on the other end! Cons There is a lot to learn and typically not a lot of time to get up to speed for a new user, and a lot of 3rd-parties (partner apps/integrations) to keep track of, which feels a bit overwhelming at first. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Tech support not ideal after Salsa was bought by Bonterra Review Source KF Krista F. Fund Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to start using" June 13, 2025 5.0 DonorPerfect is a great database with easy to use features. It was very easy to jump into and self-teach when I first started using it in my role. Pros It was user friendly and easy to jump in with. The training and conference videos are great tools to make sure you really know how to use the product. Also, there are easy walk-throughs for new steps you're taking so that you enter your data properly. Cons The reporting area took longer to get comfortable with and I'd like access to a list of my donors without creating a list or having to search individually. Although, they assure me they're working on that. Review Source KM Kathrin M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Wonderful Customer Service" September 18, 2025 5.0 Pros I love the Customer Support. I get a response within an hour when I email and immediate support when I use the chat. They break down each step with details so even somebody as inexperienced as I can pull customized reports and make sure I use the system correctly. Cons It is a bit more expensive than other platform, which puts a strain on budgets of small organizations. Alternatives considered [Greenlight CRM](https://www.capterra.com/p/152888/Greenlight-CRM/) Reason for choosing DonorPerfect Donor Perfect provides extensive Customer Service Switched from [Realm](https://www.capterra.com/p/146265/Realm/) It works better for churches than other non-profits. Review Source RD Roger D. Development Officer Higher Education Used the software for: 1-2 years ### "In a Nutshell on DonorPerfect" September 16, 2025 4.0 I'd prefer Raisers/Blackbaud When we need support, it seems to be a chore instead of a dedicated rep Pros The site is laid out nicely and easily to navigate and editing is done fairly easuily as well as gift NOTES Cons Reports are not easy to generate, coding had to be revamped, and support has been fair at best. THE SITE TIMES OUT 10X PER DAY minimum Review Source SS Steven S. Director of Development Religious Institutions Used the software for: Less than 6 months ### "Archdiocese of Las Vegas" June 23, 2025 5.0 Still very new but excited about putting all of the tools to work for us! Despite the initial learning curve with the reporting tools, I am optimistic and ready to dive in and leverage all that DonorPerfect has to offer. It's common to feel a bit overwhelmed at first with comprehensive software, but discovering how all the features can work together to streamline your processes and achieve your goals is truly exciting. Pros Support is readily available and helpful, and the training resources effectively equip us to use the software. The DonorPerfect team is open to feedback, actively listens to user issues, and is proactive in finding solutions. Overall, this paints a picture of a company that prioritizes user support and engagement, which is a significant factor for us! Cons Reporting tool is a little tedious and not necessarily intuitive. The wide array of options, filters, and data fields can be overwhelming. Users might struggle to find the specific report they need or to customize it without a clear, guided process. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Better value for the price. Overall, a better sales experience. Review Source CS Christopher S. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "DP: A Terrific CRM" April 1, 2025 5.0 Outstanding. The "help desk" is outstanding and able to help on all questions. Pros It is easily learned and easily used. A terrific CRM. Cons Nothing significant. Perhaps needing to now confirm logon every 30 days. Review Source AN Andrew N. Financial Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Does everything we need it to." September 16, 2025 5.0 Excellent! We really are just greatly pleased with our Donor Perfect experience. Our development manager is just getting started, but we anticipate that going well too. Pros We mostly use the donor management software to track donations and to generate correspondence with donors. Donor Perfect excels at this. Cons Some letters have been hard to modify, but when I have time support is quite helpful. Too, our sales representative was just so good at explaining everything and working with us. I wish he was still part of our team. Review Source DB Danielle B. Administrative Assistant Libraries Used the software for: 2+ years ### "Happy Longtime DonorPerfect Customer" April 8, 2025 5.0 My workplace has used DonorPerfect for over a decade and it has been invaluable for managing donations and other income. We have easy-to-track records of longtime supporters, donation histories and campaigns, that allow us to make decisions about future fundraising. We love it! Pros I really like the ease of use, but the best part about DonorPerfect is the staff who are helpful, responsive, and flexible. Cons I don't like the appearance. I think it's too bright, which strains the eyes. There is no dark mode option. And sometimes it is confusing to navigate the website, especially when making reports. Review Source KP Kyle P. Development Operations Manager Fund-Raising Used the software for: 1-2 years ### "Not amazing, not bad" May 21, 2025 3.0 Price can't really be beat for what you get- service is not really comparable to some of the more premier options on the market, but if you want bang for your buck, this is an adequate option. Pros Very flexible in terms of overall capability Responsive support and actually able to talk to real people Cons Many features are rough around the edges and/or do not work the way that one might expect based on experience with other CRM software Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) RENXT is very expensive and can be slow to make necessary updates Review Source CK Christy K. Office Manager and Event Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect" June 2, 2025 4.0 DonorPerfect is like the Windows version of donor database software. While it's not all pretty like Apple and is quite involved, it can pretty much pull whatever information you want it to which is amazing. The chat support is super helpful when you need a very specific report pulled or template setup. Pros I love that you can chat with support at any time and they always do a good job of walking you through the process your working through. Cons It's kind of easy to do a step in the process wrong (ex. when pulling a report, noting "and" rather than "or"), so you just have to pay close attention that your dotting your i's and crossing your t's to get the information you're looking for. Review Source RS Rachel S. Director of Advancement Primary/Secondary Education Used the software for: 2+ years ### "Helpful customer service & user-friendly platform" November 3, 2025 4.0 Pros The customer service is always helpful, and they take the time to work through your question or issue. The representatives have also offered best-practice solutions when I'm using a feature of the software that is new to me. Cons Some of the dashboards, forms, and reports have lacked the customization preferences I would like to see, but I have seen improvements in some of the customization options over the years. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.