# Page 5 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 101-125 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Donor Development Director Individual & Family Services Used the software for: Less than 6 months ### "Intuitive Platform and Great Customer Service" November 6, 2025 5.0 My overall experience with DonorPerfect has been really positive. I find it easy to use, intuitive, and customer support to be quick and very helpful. Pros I appreciate the ease of use of DonorPerfect! It's very intuitive, and I have been able to jump in and complete a lot of tasks without much guidance, which speaks to how easy it is to use the platform. Customer Service has also been great! They were quick to help and fix issues when needed. Cons When I contacted our representative for support, he was really not helpful and didn't lead me to the right place to get assistance. However, when I called customer support, they were so helpful! Review Source TD Taylor D. Development and Marketing Specialist Education Management Used the software for: Less than 6 months ### "Donor Perfect Review" September 8, 2025 5.0 So far I am very please with the ease of use, customer support, and general offerings of Donor Perfect. Pros I am new to the Donor Perfect platform, but so far I have been impressed with the promptness of the customer service. I like that there is not a huge learning curve to use the software and that the CRM has a lot of capabilities that are useful to donor management. Cons My team only has the standard package for Donor Perfect, so it would be nice to have to ability to have batch entry without an upgrade. Review Source MN Mai N. Development Manager Fund-Raising Used the software for: Less than 6 months ### "Affordable CRM with good customer support" September 29, 2025 3.0 Overall it is a good, budget friendly option. It is not as sophisticated as other CRMs in terms of it's structure and reporting functionality, but with excellent customer support and taking the time to learn the system, it can provide a lot to smaller organizations. Pros DonorPerfect is a straightforward and affordable CRM, the customer support is excellent and very responsive. There is a decent amount of customization available to create custom fields and layouts that make the most sense for your organization. The out of the box reports are a decent starting point and the training provided to support this is good quality. It is a good option for smaller shops. Cons There is a bit of a learning curve with the reporting functionality and certain reporting limitations if you are looking to run customized reports. The structure of records is lacking in certain features like household records, soft credit donations, and the ability to distinguish gifts from event registrations. Review Source LK Lisa K. Foundation Associate Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect for CCF" March 31, 2025 5.0 The initial set up was easy and although I don't use all aspects that DP offers it is a great improvement over what he previously had. Pros I love our new database DonorPerfect! I am not a techy person and it is pretty easy to use. Plus you can get 24 hour online questions answered or for more complicated issues, you can get a specialist to help walk you through it. My DP trainer \[sensitive content hidden\] is the BEST! He always explains the why behind the how. Cons It was not that I don't like anything but databases are all different and it was the learning curve on my end. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Less expensive and perfect for our size nonprofit Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The other CRM was antiquated and extremely difficult to use. Review Source LB Lia B. Finance Museums and Institutions Used the software for: 6-12 months ### "Almost Purrfect" October 22, 2025 4.0 Still in the first year, but a reasonable bang for your buck, again I am in Finance/accounting and the customer integration is the only thing that I do not like Pros It is quite user friendly once you have things setup and integrated, with the exception of having to work around customers who are funders as well Cons Aspects of the integration with QB are less than perfect, it doesn't carry over into the normal 'transactions' related to the customers in QB Review Source BB Brooke B. Development Coordinator Individual & Family Services Used the software for: 1-2 years ### "DonorPerfect Review" June 30, 2025 4.0 Overall, DP works great! While it can sometimes be frustrating or clunky, it is extremely useful. I'd like to see some changes but it currently works for me regardless. I appreciate Pros I started working with DonorPerfect a year ago and have found it very easy to learn. The receipts, reports, and global update functions are very helpful and versatile. Cons It can be difficult troubleshooting for very specific problems or questions. The training I've taken through DP was very beginner level. Features I'd like to see: Being able to edit email receipts in the preview Ability to create duplicate gifts ALL fields available in Drag n Drop forms Batch gift entry fitting the screen (horizontal scrolling can be difficult because you can't see the gift you're entering data for if you've scrolled) Fix your two factor authentication, somedays I have to put in a code multiple times despite checking the box Review Source LH Linda H. Development Assistant Religious Institutions Used the software for: 2+ years ### "Long time Donor Perfect User" September 8, 2025 5.0 I have been using Donor Perfect for over 10 years and I have always been more than satisfied with their ongoing training options and customer support Pros Donor Perfect is very user friendly. The support team is exceptional. They are always very friendly, knowledgeable, patient and friendly. Cons I have occasionally run into a bit of a wait time for chat support. And it is sometimes hard to follow the back and forth texting. Review Source CC Clarissa C. Donor Engagement Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "#1 Customer Support CRM" October 23, 2025 5.0 Smooth! I have been working with DP for one month and have already been able to learn a lot of skills and hands-on experience through the Foundation Series and the help of Customer Support. The interface is also relatively user-friendly. Pros Support, onboarding, data report accuracy, breadth of data management options, variety of data presentation, contact to-dos Cons Lack of integrations -- for example, if there was a calendar integration that had your contact to-dos synced alongside the calendar where you could also put stewardship themes and important dates, that would be extremely helpful for donor management and engagement. Review Source MP Morgan P. Grants Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Good Donor Management Software" September 9, 2025 3.0 Pros The ease of learning and teaching the software to others is important donorperfect has been making strides in this. Cons Some of the features are not as comprehensive as possible this includes things such as grant tracking and reporting and moves management. Additionally, it is now getting pricey and other software are offering a competitive price with the same functionality or more. Review Source LW Lynn W. Finance and Business Office Manager Education Management Used the software for: 1-2 years ### "Overall excellent experience with a well-designed product" September 2, 2025 5.0 Overall, very positive. Although getting through the initial understanding of how the software works (from a finance office perspective) is a bit of a learning curve, it is easy to navigate once you have it down pat. Pros This software has been excellent for our yearly fundraising campaigns, and also for regular donations throughout the year. It encourages good communication across the board with team members, which is helpful because some of us are working remotely. I work in the finance office, and navigating to specific donations for accounting purposes was easy and efficient. I think it is well worth it. Customer support was always helpful, although we only paid for the live chat tier, they stayed with me until we got my question answered. Cons It is a steep learning curve, but once you've got it down it's easy. The biggest challenge for me (I work in the finance area) was navigating through different screens to see the varying details I required for each donation, because one screen shows the type of donation while the other shows the details of the actual transaction. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Cost-ease of use-reporting was also part of the decision Review Source Kathleen Q. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "The Good and Bad of DonorPerfect" January 13, 2025 3.0 Phone support is excellent, but the times for West Coast customer support are not great! The people who work there are very nice. The set up was challenging, but they were very accommodating. Pros The basics of the database are easy to use. More advanced features, not so much. You must be somewhat tech-savvy to use this database to the fullest extent. We needed many features, so we went with it, knowing it would be challenging to learn...at IT IS! Cons We are on the West Coast, and their phone customer service hours cater to the East Coast. They also close for lunch between 10 a.m. and 11 a.m. PT.!!!! They need a West Coast tech staff. I work on my database during off hours and cannot get in touch with customer support. East Coast has customer support from 8 a.m. to 8 p.m. The West Coast has to adhere to East Coast hours. We do not work at 5 a.m.! Some aspects of their platform are very complicated because they partner with other vendors, and we have to go to those vendors for customer support. Sometimes, it is not clear who we should speak with. Their reporting is SO COMPLICATED! So is their Moves Management. We have wealth screen, and getting help with that isn't easy. There is not nearly enough training with their basic package, and it is very costly to get more training. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Price, API needs, customer support, and CRM features. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) They sunset Salsa when Bonterra purchased it. Then later (after we were well into finding another CRM) they decided to keep it active. We HATED Salsa, and this decision to sunset made us move forward with an RFP. Review Source NK Nancy K. Development Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect is a 4 Star product!" June 16, 2025 4.0 Overall, the product works well with our organization. Many customizable features allow a deeper dive into the donor persona and others can be added to enhance the experience. Pros The program is very customizable and allows you to create a variety of entry fields to better match your organization's needs. Cons Some of the reporting is pre-programmed and does not allow flexibility for those particular reports, however, you can create many personalized reports, and their support team is very helpful in providing the codes to get the results you are looking for. Review Source ML Mikayla L. Donor Records Coordinator Education Management Used the software for: 1-2 years ### "Helpful Management Tool with Outstanding Customer Support" October 23, 2025 4.0 I appreciate DP as a donor management resource and have been very benefitted by its chat support! Whenever I am struggling with navigating the software or running reports, a member of their outstanding chat support team comes through for me and saves the day! Special shoutout to \[sensitive content hidden\] and \[sensitive content hidden\], who have been phenomenal resources to me again and again. Our organization appreciates Donor Perfect! Pros The security, data and management potential, excellent customer support, and comprehensive resources available to help users maximize their impact and get the most value for their money. I am frequently running reports on behalf of my organization and that feature alone is so helpful. Cons I don't find DP to be very intuitive/user-friendly, but the resources available via chat support, reports, and more and compensate for that and help you navigate the software with greater ease. Review Source MK Matt K. President Civic & Social Organization Used the software for: 1-2 years ### "An outstanding donor management tool" June 2, 2025 5.0 We login every day to explore our giving, trends, and potential missed opportunities in targeting individual giving. A great tool! Pros We use DonorPerfect daily not only to track our donations, but to help us zero in (with the comprehensive report generation capability) on those donors most ready to advance their giving. Cons Not much to dislike. DonorPerfect is a comprehensive management tool to guide you in tracking and maintaining your donor giving. Review Source AF Alana F. Development Mgr Non-Profit Organization Management Used the software for: 2+ years ### "An excellent CRM for a mid-sized nonprofit" September 8, 2025 5.0 Generally, my experience has been positive. We changed from another CRM that had been used for years (older, customized, not very functional) to DonorPerfect, and there are no regrets. Pros This is a very good CRM for a mid-size nonprofit. The platform is generally user-friendly, and the interface can be modified to suit. It allows teams to collaborate on data collection, as long as there are clear protocols in place. Cons Sometimes the reporting functions can be overly complex, or the canned reports not really all that useful. We wish that the annual costs were not so high, but understand that other CRMs are even more expensive. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) SF did not work well, no reporting functions, poor platform for fundraising. Review Source JS Joshua S. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Happy new user" September 24, 2025 5.0 So far, so good. After 4 weeks as a new user I was able (with help) to generate an end of year mailing list that targeted the donor groups we wanted. Pros As a new user on an existing account, the learning curve was not nearly as steep as I thought it would be. Cons Generating reports with the info we want, and not getting unwanted results was a bit challenging, but the online customer support is excellent Review Source SS Sarah S. Membership Manager Broadcast Media Used the software for: 1-2 years ### "DP Review 2025" August 18, 2025 4.0 Overall, I enjoy DP. It's quite easy to use and the UX is friendly. For the price compared to other donor CRMS, DP does quite alright. Pros I like how there's a team of excellent and knowledgeable customer support agents who are ready to help me pull reports. They are also willing to dive deep into a question even if it takes a long time. They are determined to help me resolve my issue. Cons Not every customer service rep has the same savvy or expertise. It can take bouncing around from different reps to get my problem solved. Review Source Kaleena M. Admissions Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Donor Management Made Easy " August 18, 2025 5.0 Pros We’ve been using DonorPerfect to manage our donor database, fundraising, and reporting, and it has been a very helpful tool for our organization. The system makes it easy to track donor information, manage gifts, and run reportshe platform can feel a little overwhelming at first because of the wide range of features, and some of the reporting functions take time to learn.. I especially appreciate the customization options, which allow us to tailor fields and reports to fit our specific needs. Cons The platform can feel a little overwhelming at first because of the wide range of features, and some of the reporting functions take time to learn. Review Source LD Lacee D. Development coordinator Fund-Raising Used the software for: 1-2 years ### "Using Donor Perfect for over 1 year" March 25, 2026 4.0 Happy with this product for our office, simple and easy to use. We've been customers for many years. Pros Customer support is always very helpful and walks me through the process. I know I can call or use thw chat easily for questions. Cons The process to run a report can be challenging sometimes since there are different options on how to run one. Review Source BM Becky M. President Non-Profit Organization Management Used the software for: 2+ years ### "Versatile quality software" August 28, 2025 5.0 Been very impressed with all of the data and features. I have 30 yrs experience in I.T. and am very impressed with the software and ability to capture and report information. Very stable. Pros Versatility and features. Can add data base fields on the fly for the screen and reporting to capture information. Like the ability to customize forms, emails and screens. Multiple payment sources for donors; PCI compliancy. Great knowledgebase and tutorials. Cons Having to download Classic forms into Donor Perfect. Not being able to set up Smart Actions against information coming in from the Drag and Drop new forms. Review Source AS Averill S. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "One year in and no complaints! " April 28, 2025 5.0 It has been excellent. We are coming up on one year using DP and have only positive things to say about the experience. It performs as promised and more than meets our needs. Pros The onboarding experience. We had a previous experience with another provider that was not so great and were nervous about the transition but it was so smooth and the support provided by the DP team made it seamless. Cons I don't have any complaints. Support is very responsive, I've only used the chat feature once, and was very happy as my issue was resolved very quickly. Switched from [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/) It did not deliver as promised, integration with our financial system was cumbersome and support was not consistent. Review Source MM Maarika M. Foundation Manager Fund-Raising Used the software for: 1-2 years ### "A good donor management and communication platform" March 30, 2026 5.0 Pros Easy to track and segment donors. Easy to manage donor communication with the link to ConstantContact. Cons Building custom reports is not very user-friendly, requires help from customer support. Also, some by-default features are more of a distraction than useful. Review Source LL Laura L. Gratitude Director Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect makes donor relations a breeze! " September 24, 2025 5.0 I have enjoyed being able to look up donors and have space to write notes about them as well as being able to label them into different categories. Pros I like the search functions where I can search with donor idea or with name. I also like being able to see total giving broken down by year. Cons I would love more options and better options to set up donation pages. We have to use a separate donation platform because the donor perfect pages aren't pretty or user friendly. Review Source AO Amy O. Development Associate Education Management Used the software for: 6-12 months ### "Complex product, Exceptional Support" March 30, 2026 4.0 Overall, DonorPerfect is a complex product with wide ranging capabilities for those who can devote the time to learn the system well and make the most of it for their organizations. Pros Overall support from customer service to training videos and the knowledge base have been exceptional. I am new to my position, new to CRM systems, and and to using Donor Perfect. While many aspects of the database and running reports have been very challenging for me, the support available through Donor Perfect has been exceptional. Cons Running reports on Donor Perfect is an acquired skill. Many times, I have repeated the same steps for practice, but not produced the same results. I don't find the system particularly user friendly. But I also don't have experience with another CRM database for comparison. Review Source RB Ramona B. Development Database Coordinator Libraries Used the software for: 1-2 years ### "Fundraising or Other Tasks DonorPerfect is Here for YOU!" December 3, 2025 5.0 Overall, DP is a great program. Our firm uses it for mostly thank you letters and reports. If I need to contact customer support they are always friendly, patient, and knowledgeable. They help me when I am in a jam or need a question asked. Pros Before working at this firm I was not familiar with DonorPerfect or DP for short, but it was very easy to learn and quite a useful platform then what we had prior. Cons The only drawback is that sometimes DP support line is closed due to (I assume) lunchbreaks or something, and that is of course the time I needed to speak to someone. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.