# Page 2 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DonorPerfect the right Nonprofit solution for you? Explore 1425 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1425) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 2 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 26-50 of 1425 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kevin K. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "DonorPerfect is Easy to Use" April 1, 2026 4.0 It seems easier to use than Blackbaud Raiser's Edge. However, it may be lacking in some ways. I still need to become more familiar with Donor Perfect. Pros DonorPerfect is a comprehensive donor management platform designed to help nonprofit organizations scale and succeed. It offers a centralized database for all constituent information, ensuring staff and board members have access to the same up-to-date information. The platform allows for real-time updates, organization-wide collaboration, and the ability to customize workflows to fit specific needs. DonorPerfect's features include: Integrated fundraising system: DonorPerfect is the central hub of your nonprofit’s integrated fundraising system, providing a single donor database for sorting, selecting, and accessing data for various tasks. Customizable workflows: The platform allows for customization to grow with your organization, expanding workflows and connecting with preferred tools as needs evolve. Real-time updates: DonorPerfect updates in real-time, ensuring that your entire staff can access the most up-to-date information at any time, no matter where they are based. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. Streamlined tasks: Save hundreds of administrative hours by automating data entry, receipt of gifts, and simplifying reporting. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. DonorPerfect's best features include its user-friendly interface, strong support, and the ability to manage donations, engage donors, and streamline administrative tasks. It is particularly suited for organizations looking for a reliable and straightforward tool to manage donor interactions effectively. Cons I wish that it was easier to find a report that shows my Solicitor activities like donor visits, phone calls, emails, notes sent, etc. I haven't found that yet. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) I moved from one company to another. My previous organization used Blackbaud Raiser's Edge NXT and my current organization uses DonorPerfect. Review Source MV Misty V. Engagement Coordinator Legal Services Used the software for: 2+ years ### "Confidence Through Support, Growth Through Learning" April 20, 2026 5.0 What stands out most in my experience with DonorPerfect is the balance it strikes between support and self-sufficiency. The live support team is consistently responsive and helpful, making it easy to get unstuck in the moment. At the same time, the knowledgebase serves as a reliable companion—well-organized and thorough—allowing me to explore features more deeply and build my own understanding at my own pace. That said, the platform isn’t without its challenges. The coding aspect, particularly when it comes to customization or more advanced functionality, can feel a bit complex and occasionally requires extra time and patience to navigate. For users who aren’t as technically inclined, this can present a learning curve. Overall, my experience with DonorPerfect has been very positive. The strength of its support system, combined with the depth of its resources, creates a sense of confidence and capability. Even when I run into more technical hurdles, I feel well-equipped to work through them, knowing help and guidance are always within reach. Pros One of my favorite things about DonorPerfect is the live support—it’s always there when I need help—as well as the knowledgebase, which I can turn to anytime I want to deepen my understanding or learn something new. Cons What I like least about DonorPerfect is that the coding can get a little tricky at times, especially when trying to customize or implement more advanced features. But again, support is always available to walk through with me. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing DonorPerfect I chose DonorPerfect over Salesforce because it felt more immediately aligned with the needs of nonprofit fundraising without requiring extensive customization to get started. While Salesforce is incredibly powerful, it often demands a higher level of technical setup and ongoing management to tailor it for donor tracking and development work. DonorPerfect, on the other hand, offers a more intuitive, out-of-the-box experience with features specifically designed for managing donors, campaigns, and reports. Combined with its responsive live support and accessible knowledgebase, it gave me confidence that I could both use the system effectively right away and continue building my skills over time without feeling overwhelmed. Review Source BB Bree B. Adv Ops Coordinator Education Management Used the software for: 1-2 years ### "Reliable & User Friendly CRM" March 30, 2026 5.0 Overall, my experience with DonorPerfect has been very positive. It’s a reliable, user-friendly CRM that handles day-to-day donor management well, especially for mid-sized organizations. While some of the advanced tools and reporting features take time to fully understand, the strong customer support and ongoing training resources make it easier to grow into the system over time. Pros DonorPerfect is an excellent choice for managing a mid to large donor base (4,000+ accounts). The user interface is simple and easy to navigate, making it quick to enter gifts and update donor data. One of the main advantages is their customer support. It’s arguably the best I’ve experienced with any CRM and far surpasses platforms like Altru and Raiser’s Edge. The pre-scheduled webinars are also a big benefit; they’re practical, easy to follow, and useful for staying up-to-date on new features and improving database efficiency. Cons Some of the more advanced features and integrations can be complex, particularly with add-ons like moves management, Constant Contact, DonorSearch, and video plugins. There’s certainly a learning curve. The reporting features are comprehensive, but this also makes them somewhat overwhelming and challenging to master. Personally, I am still working on improving my skills in this area. Alternatives considered [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/) Reason for choosing DonorPerfect Leadership decision, was selected prior to my employment with company Review Source EL Emily L. Chief Development Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "More Than a CRM. A True Partner in Our Growth." May 27, 2026 5.0 DonorPerfect came into our world during a major growth and transition phase for HANWASH, and honestly, it has felt much more like a partner than just a software platform. As we continue building HANWASH 2.0 and scaling our Theory of Change, we knew we needed systems that could grow with us. We’re moving from managing roughly 3,000 records today toward a much larger and more sophisticated donor ecosystem over the next several years, and we needed a CRM capable of supporting long-term relationship building, recurring giving, segmentation, stewardship, reporting, and real fundraising infrastructure. What has stood out most, though, has been the people behind the platform. \[sensitive content hidden\] , our Account Manager, was incredibly supportive, strategic, and responsive throughout the discovery and contracting process. \[sensitive content hidden\] made onboarding feel approachable and organized during a time when we had a lot moving at once. \[sensitive content hidden\] handled migration with so much patience and steadiness, which mattered deeply because donor history and institutional knowledge are incredibly important to us, particularly since most of our donors come from the highly stewarded Rotary world. And \[sensitive content hidden\] ’s training support was exceptional. She brought both expertise and warmth and helped our team feel confident instead of overwhelmed. I also personally appreciated that the webinars are CFRE credited!! That human element matters. Especially a nonprofit like us doing ambitious work with primarily volunteer support. Pros The flexibility. DonorPerfect allows us to build systems around our fundraising strategy instead of forcing us into a rigid structure. We’ve been able to strengthen donor stewardship, improve reporting, better track recurring donors, and create more intentional development workflows as we scale. It’s also clear the platform understands nonprofits and fundraisers. That shows up not just in the software itself, but in the support team behind it. Cons There is definitely a learning curve in some areas, especially when building custom reports or configuring more advanced workflows. Some parts of the interface could also feel a little more modern or intuitive for newer users. But once things are set up properly, the system becomes incredibly powerful and customizable. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect We evaluated several platforms, including Keela and Bloomerang, but ultimately chose DonorPerfect because it felt like the strongest long-term partner for where HANWASH is headed organizationally. Equally important, the experience with the DonorPerfect team felt collaborative, responsive, and human from the very beginning. During a major organizational transition, that relationship mattered a lot. We wanted a partner that understood nonprofit growth and systems-building, not just software implementation. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Dynamics 365 Customer Service](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/) We made the switch because HANWASH is in a major growth and infrastructure-building phase, and we needed a CRM that felt more intuitive, nonprofit-centered, and relationship-driven for our development work. As we continue building HANWASH 2.0 and scaling our Theory of Change, we needed systems that could better support donor stewardship, recurring giving, segmentation, reporting, and long-term relationship management without requiring excessive technical complexity. DonorPerfect felt much more aligned with how fundraising teams actually operate day-to-day. Review Source JH Jeremy H. Development Director Education Management Used the software for: Less than 6 months ### "Positive experience with great customer service" May 25, 2026 4.0 DonorPerfect has provided a consistently positive experience overall and has become a dependable part of our fundraising operations. It strikes a strong balance between functionality and usability, giving us the tools we need to manage donor relationships, track gifts, and stay organized without feeling overly complicated. Once familiar with the system, it becomes a reliable day-to-day platform that supports both routine tasks and more strategic work like tracking trends and managing campaigns. One of the biggest strengths is how it supports real-world nonprofit workflows. From entering gifts to managing pledges and acknowledgments, the system aligns well with how fundraising teams actually operate. It also offers enough flexibility to adapt to our processes rather than forcing us into a rigid structure. Combined with solid customer support and ongoing improvements, DonorPerfect has proven to be a trustworthy and effective solution that helps us stay focused on building relationships and advancing our mission. Pros DonorPerfect has been a reliable and practical CRM for managing our fundraising and donor relationships. It offers a solid balance of functionality and flexibility, allowing us to track gifts, manage pledges, and run reports without feeling overly complex or cumbersome. What really stands out is their customer service. The support team is consistently responsive, knowledgeable, and easy to work with. When questions come up, it’s reassuring to be able to connect with a real person who understands nonprofit workflows and can walk through solutions in a clear and helpful way. That level of support has made a meaningful difference in our day-to-day operations. While there are occasional limitations with customization and reporting, the overall experience has been positive, and the strength of their customer service makes DonorPerfect a dependable choice for organizations looking for both functionality and strong support. Cons DonorPerfect has been useful overall, but there are a few areas that have been frustrating in day-to-day use. The reporting functionality can be confusing and unintuitive, especially when trying to build more customized or nuanced reports. It often takes extra time to figure out where certain fields live or how to structure filters correctly, and even then, the results don’t always come out as expected without some trial and error. Another challenge is how soft credits are handled. The process for entering and tracking them is not as straightforward as it could be, which can create inconsistencies if multiple staff members are working in the system. It requires a clear internal process to avoid errors, and even then, it feels more manual than necessary. Overall, while the system is capable, these areas can slow things down and add complexity that could be streamlined. Review Source EC Ellie C. Advocacy Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Endless Product Capabilities & Incredible Support plus Learning Materials" March 12, 2026 4.0 My experience has been wonderful so far! The system interface is complex, but after some time spent within the system, it makes more sense to navigate. I really enjoy the chat feature to ask specific questions to the DonorPerfect support team. Similarly, the materials in the Learning Center are useful and thorough! Pros DonorPerfect is extremely comprehensive and has so many features! There really are few (if any) limits to the variety of options available, all depending on the objective of your organization. From pulling data insights, connecting with donors, sharing automatic updates and thank you letters, and more! I feel that I’ve barely scratched the surface on the full capabilities of DonorPerfect, but I’m excited to become more familiar with the system and cater our use of this system directly to the needs of our organization and the community we want to build with our donors. When the system feels confusing, I really enjoy the Learning Center and the chat features! Super helpful! Cons This is a con in a certain light, but is ultimately a necessary aspect of a major pro of DonorPerfect. Because there are soooo many capabilities and features, it can feel overwhelming and confusing at first. I think the developers do a good job of making the system interface as simple and easy-to-use as possible, but the complexity of the system definitely can feel challenging initially. Regardless, the “complexities” I’ve noted are necessary and genuinely appreciated given the endless possibilities within the system. And the Chat feature with DonorPerfect support, along with the step-by-step guides available in the Learning Center, are immensely valuable! Review Source LT Lindsay T. Development Director Environmental Services Used the software for: 2+ years ### "Solid, Reliable, Database for Cost Conscious Development Teams " March 9, 2026 4.0 It is generally a simple to use system that takes little time to get accustomed to, making it easy for new team members to get up to speed. It is a cost effective product for our small development team and provides us with solid solutions for the reporting, mailing, and recording keeping needs we have. The customer service team goes above and beyond and always make sure issues are resloved in a timely manner. Pros Donor Perfect Online (DPO) is a great value for the cost. DPO serves our small to medium sized organization well. Its greatest assets are the simple to use reporting features and very friendly, prompt, customer service team. I've personally called their tech support often and every single time they've been able to help reslove my issue and never laughed at me when I was making a simple user error! :) Cons Our least favorite part of DPO is the way in which couples are handled in the system. If putting s couple on the same record, it is challening to identify which personal information (cell phone and email address for exmaple) goes with which person in the couple. There are work-arounds of course and we've been able to handle this with close attention to detail and consistiant recording keeping procedures. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect For value for our money and easy of use for a small development team. Review Source EC Esmeralda C. Office Manager Religious Institutions Used the software for: 2+ years ### "Choose DonorPerfect!" April 10, 2026 5.0 I appreciate the one-on-one customer service I received and the fact that my DP rep remembered me from 13 years ago speaks for itself. Their webinars are excellent and easily accessible. They reply to your questions and issues in real time and with real answers. Pros I'm a repeat DP customer and used the product over 13 years ago and presently have chosen them again. It is user friendly, intuitive, has all the bells and whistles compared to the top of the line software on the market (which I was using for the last 8 years), and for a much more affordable price tag. Cons The only thing I can say is that 13 years ago, it was not as advanced as it is now. Excited to see all the new features once we launch in August! Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing DonorPerfect I've used it before, your representative remembered me from over 13 years ago. Review Source LB Leah B. Executive Assistant Hospitality Used the software for: 2+ years ### "Easy to use and great Customer Service" March 30, 2026 5.0 I use the software daily and I am gratful for the learning center that has some great resources and helps me learn how to utilize the different features. Also, the Customer Support Team is always a pleasure to talk to. I call every few months when I need help setting up a special filter or if I am confused with something I am seeing. They are always very helpful and I never feel stupid for asking for help. Pros I like how easy it is to link donations from various donors and having all of my notes in one place. We also are able to have various members of our staff access and share their notes regarding the donors. Cons The only complaint I have is the few times their system was down. But they were quick to respond and provide updates until the system was operational again. Review Source KG Kristin G. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Great Platform for Donor Engagement" March 3, 2026 5.0 Overall, my experience with DonorPerfect has been great, and it’s been a reliable tool for our day-to-day fundraising and donor engagement work. Pros DonorPerfect is an outstanding donor management solution that has greatly enhanced our ability to track and engage with our supporters. Its interface makes it simple to organize donor data, manage contributions, and generate reports. The customer support is generally excellent—responsive, knowledgeable, and genuinely committed to helping us succeed. Cons Currently there are two biggest cons. 1. We are unable to create household records/relationships in order to view giving & communications both at the household and individual level. 2. Lack of a Donor Portal where donors can get their own receipts, edit, start, or stop recurring donations, etc. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Cost, ease of use, the ability to implement & administer the system on our own Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) This was in 2020 and the Sage product we used had to be installed on each computer and we paid per user. Review Source KM Kay M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Donor Perfect takes the frustration out of trying to be Perfect! " April 7, 2026 5.0 My experience so far has been excellent. The training resources and the in-person trainings have been incredibly helpful and the professionalism from the staff is refreshing. Pros Customer Service from the very beginning has been so good. The knowldege of the DP staff and their ability to accommodate our organizations needs has made the on boarding process smooth and pleasant. I also love the user friendliness and the knowledge center to help me take full advantage of all the system can do to help make our fundraising efforts more seamless. Cons I think the least liked part is that the migration process has taken a lot of time but the staff has made it worthwhile so not so bad. I am both looking forward to getting access to using the database and also kind of dreading the work i have to do to clean up our records and streamline. At least, DP is user friendly and has great customer service to help me as we ramp up. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing DonorPerfect Customer Service from the Account Manager was the main reason. The company's ability to work with us on pricing and the migration was also a factor. Also, the site is user friendly and we needed something that was not overly complicated but that provided financial reports and could connect with QBO and Constant Contact. Review Source VR Verified Reviewer Accounting Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "I'm not sure about the hype " December 11, 2025 2.0 I work with nonprofit industry veterans (maybe combined experience of 50+ years) and none of them are DP experts. What I mean is that, none of their "let's do this" is easily accomplished on the DP platform. I am heavily involved in our end-of-year donations process and realizing that we're NOT using DP to track our outreach and donations received; but using DP as a redundant CRM that has to be updated manually. My secret 3-year plan is to move us out of DonorPerfect, because again, a free plan with Airtable could very easily replace our current procedure with DP. Pros It reminds me of the tech-solution optimism of the early aughts. It is "user-friendly" and offers a lot support. All of the compliments towards DonorPerfect (DP) are true. You can set up online donation forms to receive donations and DP has a native processing gateway to process that. Cons You can find a lot of out-of-the-box-plug-and-play database apps on the market today such as Notion, Airtable, etc. If you have any experience using those or learning about databases, nothing about DP makes sense. I just want to see "what is the latest donation?" "show me the last 5 donations" and I cannot get that answer immediately. It takes at least 8 clicks (Reports > Report Center > choose report > four clicks to set period > hit Run Report) and a little time drinking coffee before you can see the answer. DP is user-friendly in that, it has its own language and logic about where any information or feature is. A new user who's less tech literate will have to learn this, and yes there ARE resources, webinars, on-demand webinars, help articles, support chats, all available for you to fully master DonorPerfect. I am not sure how much of what you learn could be applied outside of DP. An impatient user familiar with databases will throw up their hands immediately just like I did. Review Source DC Daisy C. Volunteer and Donation Coordinator Education Management Used the software for: 1-2 years ### "Donor Perfect - A place to learn and be successful" November 26, 2025 5.0 I grew as a professional using Donor Perfect as it helped me manage an entire foundation where I was the only one running the system. They provided me the tools and confidence I needed. I believe if you want to train your staff members in the realm of fundraising, Donor Perfect does train Pros Donor Perfect listens to their clients and actually apply client suggestions (in one of the fastest manors) . If they truly see something that does not work or make sense, they make a huge effort in being there every step of them way. Especially when making updates, they make it so clear when and where the update is. Their tutors and on demand staff are super attentive and knowledgeable in their field. They adjust their website so that it's easy to use for people who may not be knowable in data management platforms. Cons At first I noticed a bit of a lack in the volunteer aspect in the beginning and could not find tutorials that helped keep better track of volunteer work during certain time frames. But again because I expressed this kind of concern, they actually listened, now I get to see the DP grow is such a positive way! Review Source MF Monique F. Foundation Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "One-Stop Shop review" December 3, 2025 4.0 Overall, I really do love the platform; it's very easy to use, it has everything you need to set up different ways to collect donations, and again, it's a one-stop shop, which is very convenient and cost-effective. I would highly recommend this platform to any non-profit organization looking to change their current CRM. Pros That you had built-in platforms, which make for ease of use and make it a one-stop shop. There are a ton of forms that you have created and thought of for accounting and event management. Your event platform is excellent as well. You have different ways to set up an event, which doesn't necessarily mean you have to include the auction piece. Cons there are a few things that could be improved on the constituent's information page, and there are some things that really aren't needed. I also was not happy with the chat support, as I am new to the system and was trying to set up an event for the first time, and I had to go through 3 chat support people before I got the right one that helped me the most and put me in the right direction. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Donor Perfect checked all of our boxes and the others that we had demos with did not have all the features that DP had. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) The other product was very cumbersome to use, and the reporting was not excellent. Review Source EH Erica H. Partnerships and Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use and bonus learning!" November 17, 2025 5.0 I really enjoy using DonorPerfect. There is so much that the program can do. I am constantly learning new tips and tricks to make the experience easier. I also really love the live webinars and toolkits that DonorPerfect provides. Pros DonorPerfect is so easy to use. I absolutely love all the training videos and articles! They are really informative and help explain everything so that it makes the program so easy to use. Cons There is not much I don't like about DonorPerfect. The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. This means there is a receipt # missing in the sequence. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) The Access data base that we use to use was so old and complicated. Review Source NC Nancy C. Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A Valuable Tool for Nonprofit Growth" May 19, 2026 5.0 I’ve had a consistently positive experience using DonorPerfect for my nonprofit donor management and fundraising. The platform is intuitive, reliable, and has made it much easier to organize donor information, track contributions, and manage campaigns efficiently. One of the things I appreciate most is how customizable the system is. It allows me to tailor reports, donation forms, and communication tools to fit our organizations specific needs without feeling overly complicated. The reporting features are especially helpful for tracking fundraising progress and generating insights that support better decision-making. Their customer support team has also been outstanding. Whenever questions come up, responses are timely, knowledgeable, and genuinely helpful. Overall, DonorPerfect has helped streamline our fundraising operations, improve donor engagement, and save valuable administrative time. I would highly recommend it to nonprofits looking for a dependable and user-friendly donor management solution. Pros What I liked most about DonorPerfect was how much it simplified and streamlined our fundraising and donor management processes. The platform keeps everything organized in one place, making it easy to track donations, manage donor relationships, run reports, and monitor campaign progress without feeling overwhelmed. I also really appreciated the customization options and reporting tools. Being able to tailor reports and workflows to fit our organization’s specific needs helped us work more efficiently and make better-informed decisions. On top of that, the customer support team was consistently responsive and helpful, which made the overall experience even better and gave us confidence using the system day to day. Cons Integrating with some third-party tools may require additional setup or support. However, despite these challenges, the platform’s reliability, functionality, and strong customer support have far outweighed the negatives in my experience. Review Source KP Katie P. Development and Communications Manager Hospital & Health Care Used the software for: 2+ years ### "Solid product with excellent customer support" May 27, 2026 5.0 We transitioned to DonorPerfect from Salsa CRM/Engage. DonorPerfect meets all our needs and stays within our budget. It has helped us with donor management overall and been a great tool for our team. Pros DonorPerfect meets all our needs as a small nonprofit. It offers great value for money and their customer support team is amazing. They are super responsive! Cons DonorPerfect could improve its donation and event registration forms. They are overall just clunky and confusing to set up, but their customer support team is a great resource to navigate this. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing DonorPerfect DonorPerfect offered the features we needed at the best price. We also liked that it was employee-owned, rather than part of a large company. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Salsa CRM/Engage was bought out by Bonterra and being sunsetted, so we needed an alternative. Review Source AB Arielle B. Developpment and Communications Director Individual & Family Services Used the software for: 1-2 years ### "Excellent Customer Support" April 17, 2026 4.0 It's a cost-effective, well-supported solution for our current needs. A huge step forward from our previous system! It's taken significant time over the past year build out our system, but I'm seeing the time savings now. Having real-time reports at my fingertips is fantastic! Pros When I was researching solutions for our small nonprofit, I saw multiple reviews mention the outstanding customer support. They were right. Customer support has been kind, responsive, and helpful from day 1. I've brought many problems to them and together we've found solutions. I feel like they are a true partner with our nonprofit and am grateful for that! Cons Learning to work the filters has taken a lot of work and time, especially when creating email send groups. (And I have a ton of query building experience!) Constant Contact doesn't have an inclusion/exclusion format for its send groups, which is a pain. Straightforward reporting on sustainers has been challenging too. Alternatives considered [Boomerang](https://www.capterra.com/p/127924/Boomerang/) Reason for choosing DonorPerfect Cost and current needs for our nonprofit Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) DonorBox is not a CRM and I hated it from day 1. Review Source TD Taylor D. Director of Development Hospital & Health Care Used the software for: 2+ years ### "Good Platform, Great Software, Learning Involved" May 4, 2026 4.0 Good but it has taken a long time to learn ways to use and there are still features I don't utilize. Pros Reliable, great customer support via chat and phone, so many possibilities with reporting and pulling queries. Cons I feel as if I need a degree in data management to use DP in the ways I want. I was a novice when I started in the field of development and have learned everything along the way. If I had a background in data, I'm sure it would be easier to navigate. However, since I am not a data management expert, I crave a more intuitive user experience. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Capability to work with other software platforms. Review Source SS Sharon S. Development Coordinator Sports Used the software for: Less than 6 months ### "Newbie Here!" March 12, 2026 5.0 Starting my new position has truly streamlined the way I access and manage information. With clearer systems and better tools, I’m able to find what I need much faster, which saves time and reduces stress. Instead of digging through multiple sources or relying on outdated processes, I now have direct access to organized, up‑to‑date information that supports my daily tasks. This improvement has made my workflow more efficient and has helped me feel more confident and capable in my role. Overall, having easy access to the right information has made a significant, positive difference in my day‑to‑day responsibilities. If you’d like it more formal, casual, or tailored to a specific workplace, I can adjust it! Pros DonorPerfect has been a very user‑friendly platform, especially for someone who is new to it. The layout is intuitive, and the menus are clearly labeled, which makes it easy to find the features you need without feeling overwhelmed. Even as a beginner, navigating through donor records, reports, and fundraising tools feels straightforward and well organized. The system guides you naturally from one task to the next, reducing the learning curve and helping you build confidence quickly. Overall, DonorPerfect offers a smooth, accessible experience that makes managing donor information efficient and stress‑free, even for first‑time users. Cons I would like to see a more robust and flexible auction platform within the system. While the current features work, the auction website would benefit greatly from enhancements that allow users to showcase items more effectively. One of the most important improvements would be the ability to add more pictures to each auction listing. Being limited in image uploads makes it difficult to highlight item details and can reduce bidder confidence. A more visually rich auction experience would not only improve the presentation of items but also help increase engagement and bids. Overall, expanding photo capacity would make the auction tool much more effective. Review Source AJ Angie J. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "My Experience With Donor Perfect" March 23, 2026 5.0 I have found that Donor Perfect is an invaluable tool to manage donors and their donations. It's very user friendly and has great customer support! Pros Donor Perfect is very user friendly. If an issue comes up with a donor it's easy to chat with customer support to get your issue resolved. Cons On a few occasions when I contacted customer support my issue wasn't resolved. Sometimes I would start a new chat with a different person or try and figure out the situation with a coworker. That is rare though. Review Source JG Janny G. Senior Director of Business Affairs Music Used the software for: 2+ years ### "Affordable, secure donor management software that helps you grow!" October 13, 2025 4.0 Overall, DonorPerfect is a very powerful database system for donor management. It is still growing a lot in terms of being used as CRM or, at least, as an intuitive CRM. Pros We are always sure our data is secure with DonorPerfect. With affordable options and great customer support, DonorPerfect is hard to beat. The fact we can have multiple users and assign tasks to them is always great. Having donors laid out in a way we can see how long have they given and how many gifts is extremely useful. Cons The Contacts menu could be a bit more intuitive and be linked to iCal or Google Calendar features to make it easier to get notifications. Forms are a bit outdated and could use refining. The email builder could also use work, since we don't realize formatting is incorrect until we are sending receipts, for example. Alternatives considered [Pledge](https://www.capterra.com/p/198235/Pledgeling/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Reason for choosing DonorPerfect Not as many features as DonorPerfect, we also dreaded cleaning up data before exporting/importing, and then training the team to use a different site. Processing rates were also a thing. Review Source LS Lourdes S. Administrative Assistant Civic & Social Organization Used the software for: 2+ years ### "A powerful tool for a not-for-profit" May 19, 2026 5.0 I've had great fun learning how the system works and enjoy the ease of use, it is intuitive and once you get to use some of the many features, it becomes a powerful tool for the organization. Pros It is easy to use and offers outstanding customer support. We have a major fundraising event every year and the Events Manager module provides us with a powerful tool to manage the event. Cons It is expensive for a not-for-profit, but in the end, it helps with the donor management and reports needed to run the organization. Review Source RW Robin W. Director of Development Health, Wellness and Fitness Used the software for: 2+ years ### "Best In Show" February 23, 2026 5.0 I have recommended DonorPerfect many times over the years. The staff at Softerware have strong tenure and I have appreciated working with the same humans on support across roles and organizations. Pros I have used DonorPerfect for years and it is one of my favorite platforms for leading and managing a fundraising team. Reporting is easy and intuitive, workflows are clear, customer support is best-in-class and integrates well with other tools. Cons My only real complaint is that DonorPerfect isn't the prettiest platform for staff and for donors. It could use a little bit of a facelift, but is great value for the cost. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Robustness of features, price, and customer support Review Source MS Martha S. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Pleased that we chose DP" May 26, 2026 4.0 We are pleased that we chose DonorPerfect. It's a good value for the money. We're actually paying less for DP than we did for our last donor management product, and we have more capability. Pros Most of the system is easy to use, and the customer service is top-notch. We're working on our first fundraising event, and that is going fairly smoothly. Cons Generating and updating letter templates is a bit more complicated than it needs to be. Also, you have to design your own fundraising website if you want more than just a form. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect There was much more included with DP for less money. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Our organization had outgrown their capabilities. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.