# DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1415 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1415) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of DonorPerfect Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews TH Tamyka H Workplace and People Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It helps streamline donor tracking, maintain clean records, and produce reports that are useful for identifying trends and supporting engagement efforts.“ May 4, 2026 CH Cassidy H BookkeeperNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have to use Donor Perfect every day for my non-profit, so on the 10th day when it asks me to wait for the verification email, it always makes me cringe since I have to wait multiple minutes for the email to come through.“ March 11, 2026 KK Kevin K Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Integrated fundraising system: DonorPerfect is the central hub of your nonprofit’s integrated fundraising system, providing a single donor database for sorting, selecting, and accessing data for various tasks.“ April 1, 2026 AP Angie P Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Segmenting Data and pulling reports can be clunky and the limited amount of dashboards makes it a bit harder to get quick looks at data in real time.“ November 20, 2025 CD Christina D Director of Mission AdvancementNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The tools are intuitive and stay up to date with the integrated tasks we need as fundraisers - ie: updating credit card expires, integration with email crm's“ March 11, 2026 KG Kristin G Finance ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We are unable to create household records/relationships in order to view giving & communications both at the household and individual level.“ March 3, 2026 KK Kevin K Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform allows for real-time updates, organization-wide collaboration, and the ability to customize workflows to fit specific needs.“ April 1, 2026 LW Lynn W Finance and Business Office ManagerEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “The biggest challenge for me (I work in the finance area) was navigating through different screens to see the varying details I required for each donation, because one screen shows the type of donation while the other shows the details of the actual transaction.“ September 2, 2025 ## Showing most helpful reviews Showing 1-25 of 1415 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marion Z. Director Fund-Raising Used the software for: 1-2 years ### "DonorPerfect: A great fundraising database" August 15, 2025 5.0 From start to finish, our experience has been excellent. We began our quest for a new database only two years ago. Pros DonorPerfect is very easy to use with great customer support and training. Full instructions for use are incorporated right into the site. The cost is very reasonable. Integration with Constant Contact for donor communication is easy to use. Cons Searching for a donor record is not always ideal as the system is not as intuitive as one might wish. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Canadian company; price; functionality; customer support. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Former CRM was no longer being supported. Review Source SG Shannon G. Director of Devlopment Non-Profit Organization Management Used the software for: 1-2 years ### "Donor Perfect - highly recommend" April 17, 2026 4.0 Overall, great. Definitely would recommend. We transferred from Flipcause and the ease of tracking of funds and transfer of funds, and reporting are all stellar. Pros Ease of use. The dashboard is very user-friendly. Maintains a great amount of information in a very clean way. Cons I wish they had more diverse landing pages. For some events with multiple layers it is not a great user-experience for our donors Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) They were withholding funds and we wanted better reporting. Review Source CM Catherine M. Volunteer Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Donor Perfect Implementation" September 12, 2025 3.0 For a small organization, the long and onerous learning curve was among our biggest challenges. Without systems experience, it would be easy for an organization to make database design and data input decisions that could be counterproductive and lead to inefficiencies. As the external advisor for the project (coming from a systems and database management background) I had the time and expertise to deep dive, “pre-navigate”, and have conversations with both front line help and Development to guide best practices. The staff did not have either the time or the background to do so. Having said that, I found that I always got answers or resolutions to issues. The Chat support has been great in either answering a question, or knowing when to escalate a problem. Pros Customer support is above average. System is very customizable. Having consistent trainers a definite plus. Reports module builds on the strengths of consistent input practices. Cons Integration with Constant Comment is weak. Support during the initial implementation (on-boarding) was extremely weak. For an organization working with their first CRM, the DP learning curve is steep. Online Forms module is weak and the Drag and Drop forms limited in functionality. Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) I was not involved in the switch, but from what I gather, there was not sufficient knowledge or staff resources to get the system off the ground. Review Source KG Kristin G. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Great Platform for Donor Engagement" March 3, 2026 5.0 Overall, my experience with DonorPerfect has been great, and it’s been a reliable tool for our day-to-day fundraising and donor engagement work. Pros DonorPerfect is an outstanding donor management solution that has greatly enhanced our ability to track and engage with our supporters. Its interface makes it simple to organize donor data, manage contributions, and generate reports. The customer support is generally excellent—responsive, knowledgeable, and genuinely committed to helping us succeed. Cons Currently there are two biggest cons. 1. We are unable to create household records/relationships in order to view giving & communications both at the household and individual level. 2. Lack of a Donor Portal where donors can get their own receipts, edit, start, or stop recurring donations, etc. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Cost, ease of use, the ability to implement & administer the system on our own Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) This was in 2020 and the Sage product we used had to be installed on each computer and we paid per user. Review Source TC Tammy C. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Program with Amazing Staff!" April 2, 2026 4.0 So far, it has been great. The personalized training is very helpful to give me the tools I need to get the most utilization of the program! Pros I loved how easy it was to have them port in the information from our previous program. They also cleaned up the data. I also love that it talks right to our Quickbooks for ease of record keeping. Cons I struggled a little getting used to it at first, but that is in no way Donor Perfect's issue. I just chose the wrong time of year to make the transition and had too much on my plate! Alternatives considered [ExceedFurther](https://www.capterra.com/p/2702/Exceed-Further/) Reason for choosing DonorPerfect Cost, features and experience with the staff member "selling" the product. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Bloomerang Volunteer](https://www.capterra.com/p/144845/InitLive/) Cost of the product, features, staff and user friendliness, Review Source CK Chava K. Vice President Fund-Raising Used the software for: 1-2 years ### "DonorPerfect Review from " April 26, 2026 5.0 DonorPerfect offers strong value for small nonprofits like ours. Customer support is generally responsive and helpful, supported by good onboarding resources. The system is not the most intuitive at first and can feel somewhat dated, but becomes an effective tool once users are familiar with it. Its greatest strength is donor management, allowing detailed tracking of donor history, relationships, and giving. Pros Ease of use and emails about tips and webinars. The platform is supported by helpful onboarding materials, and one of its strengths is the consistent flow of emails offering tips, best practices, and invitations to webinars. These resources are valuable for ongoing learning, helping teams improve efficiency, discover features they may not be using, and stay updated on new tools and capabilities. Cons It works well for teams using a shared database, although collaboration features are relatively basic. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Donor Perfect was much easier to use and compatible to our team. Review Source SS Sierra S. Director of Finance and Operations Music Used the software for: 2+ years ### "I recommend this product!" April 22, 2026 5.0 Pros This is a great donor management product. In terms of the capabilities for tracking and reporting, I've found it unmatched when compared with other software. Their customer support and training is also fantastic. Cons There is consistently a lag with the editing process for donor records and gifts, which is frustrating. Basically, you'll click on a box to edit it, and then the page pauses and thinks for a moment before allowing you to edit. When doing a lot of edits in a row, it can be very annoying. Switched from [Eleo](https://www.capterra.com/p/157005/Eleo/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Eleo was missing very important reporting and gift tracking functionality. Blackbaud was more complicated than necessary. Review Source SA Saleemah A. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent Software. Highly Recommend" March 23, 2026 5.0 My overall experience with DonorPerfect has been perfect. So far so good. Everything with the software is easy to use. Pros The ease of navigating the software. The cost of the overall software is reasonable. You get your money worth. The customer support is as easy to reach someone. Cons So fat so good. There isn't anything that I do not like about Donor Perfect. If I had to give it a rating I would rate it 10/10. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Want a software that was simpler to use and also offered everything we needed in one. Review Source KM Kathrin M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Fantastic customer service " April 27, 2026 5.0 Their customer support is marvelous. You don’t need to know much about anything when using this database. Their chat support will walk you through anything step by step. Pros I love the fantastic customer service the Donor Perfect provides. It is quick and always helpful. Their staff is highly knowledgeable. Cons The project is quite costly, compared to other donor management systems, especially for a smaller nonprofit like ours. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorPerfect Customer service and help with data transfer Switched from [Realm](https://www.capterra.com/p/146265/Realm/) It was a church member management system that did not meet the needs of a nonprofit. Review Source SN Serena N. Director of Marketing Research Used the software for: Less than 6 months ### "Top Donor Database + Email Marketing Tool" April 22, 2026 4.0 Sales and customer support has been super helpful. \[sensitive content hidden\] in sales and \[sensitive content hidden\] in customer support have been specifically amazing. Pros Within a week of using Donor Perfect, I already felt that this platform was what we were searching for. The cost is reasonable, customer support sublime, and constant contact is a highly valued addition. Having one contract for email marketing and our donor database does not exist in the same way anywhere else. Cons We're till figuring out the quirks. I have to pull reports to find people who are located in a certain state instead of searching the state like in other platforms, but that's a small adjustment. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) We needed a more user friendly donor database and CRM. Review Source EH Erica H. Partnerships and Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use and bonus learning!" November 17, 2025 5.0 I really enjoy using DonorPerfect. There is so much that the program can do. I am constantly learning new tips and tricks to make the experience easier. I also really love the live webinars and toolkits that DonorPerfect provides. Pros DonorPerfect is so easy to use. I absolutely love all the training videos and articles! They are really informative and help explain everything so that it makes the program so easy to use. Cons There is not much I don't like about DonorPerfect. The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. This means there is a receipt # missing in the sequence. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) The Access data base that we use to use was so old and complicated. Review Source RW Robin W. Director of Development Health, Wellness and Fitness Used the software for: 2+ years ### "Best In Show" February 23, 2026 5.0 I have recommended DonorPerfect many times over the years. The staff at Softerware have strong tenure and I have appreciated working with the same humans on support across roles and organizations. Pros I have used DonorPerfect for years and it is one of my favorite platforms for leading and managing a fundraising team. Reporting is easy and intuitive, workflows are clear, customer support is best-in-class and integrates well with other tools. Cons My only real complaint is that DonorPerfect isn't the prettiest platform for staff and for donors. It could use a little bit of a facelift, but is great value for the cost. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Robustness of features, price, and customer support Review Source GK Gabriel K. Development Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "A Reliable Partner with Outstanding Support" September 18, 2025 5.0 Overall, DonorPerfect has been an excellent investment for our nonprofit. It’s a secure and reliable system that helps us steward donor data with confidence. From email marketing to campaign management, it gives us the tools we need to communicate effectively with supporters and track results. The collaborative features make it easy for our team to stay aligned, and the platform really does add value for the money. Most importantly, the support staff feel like true partners in our success. We consistently walk away from interactions with helpful answers and greater confidence in how we use the system. Pros The SmartActions are a game-changer. They save our team significant time by automating tasks that would otherwise be repetitive and opportunities for error. I also can’t say enough about the customer support. The live chat support team is always quick to respond, incredibly knowledgeable, and consistently able to guide us through even our more advanced setups. Our dedicated rep goes above and beyond, offering thoughtful solutions—even when that means advising us not to purchase an add-on we don’t really need. That kind of integrity builds a lot of trust. Cons There are occasional moments where the complexity of certain features takes a bit of extra time to learn. It’s not a deal breaker, but there can be a learning curve if you want to use all the more advanced options. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We needed a fresh start from Salesforce due to data inaccuracies, and wanted a donor-focused system that kept our supporter database separate from participants. Review Source MR Melissa R. Development Support Specialist Education Management Used the software for: Less than 6 months ### "Highly Recommend! " October 15, 2025 5.0 Super happy with our decision to go with DonorPefect. Between their training and support there are no worries of not being able to figure out what I may need to do within the system. Pros Customer Support has been my saving grace with DonorPerfect thus far. We recently switched CRMs in the last few months. Which any type of switch there comes the fear of the unknown. Now that I have been in DonorPerfect and have gotten to know how helpful their support is there is no fear. I can reach out and asked any questions. I never feel there is any judgement if it is a super easy question or a complex question. I am always met with patience, willing to help, kind support team members. I also love that I am sent a record of our conversation that I have made a habit to download and keep in a folder for reference later if needed. Cons So far the only thing that I have found I do not care for is the update of the chat location. It use to be a separate window so you were able to move it when waiting and working with someone. This is something just personal and super small! Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) We wanted to find another CRM that was capable of more. Review Source AB Anna B. Business Devlopment Officer Fund-Raising Used the software for: 6-12 months ### "Donor Perfect a Users Opinion" September 2, 2025 4.0 we changed from Raisers Edge and i do find that Donor perfect, although it does not have quite the extensive query capability, donor perfect is very effective and works well for out Foundation size Pros it has amazing support. it is definitely easy to use and i really enjoy the webinars that are pre-taped Cons some of the features are hard. being able to enter credit cards in batch as well as cheques and cash It would be nice to have more live webinars where you can ask questions and be able Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) it was too expensive, the support was not there Review Source JS Jeri S. Board Member and Membership Coordinator Sports Used the software for: Less than 6 months ### "Happy New Customer" October 3, 2025 5.0 The staff has been responsive, professional, knowledgeable and always available by phone. It is the personal touch that makes DP stand out from other CRM's I researched. Pros Our organization is new to DonorPerfect. We are in the initial phase of getting our constituents migrated, but in the meantime I am working though the webinars, which I find impressively well done. I am able to maneuver through DP while I learn and it is very intuitive. I signed up with DP because I was convinced it would be "easy" and so far it is exceeding my expectations! Cons I haven't found anything I don't like yet. I'm looking forward to getting our data uploaded so we can schedule mailings and see results! Switched from [Ghost](https://www.capterra.com/p/151947/Ghost/) Ghost was not powerful enough and did not offer any of the features besides membership signups, that we were expecting. Review Source DB Diana B. Development Assistant Education Management Used the software for: 2+ years ### "Customer Service is #1" October 20, 2025 4.0 Overall, my experience is great! I love their customer service and willingness to help. It would use an update on the field thing but compared to other programs I've used, this is a million times better! Pros CUSTOMER SUPPORT is AMAZING!!!! They are always there for you, they try as hard as they can to help you with your problem. They will go above and beyond, they will even send you a follow up email with instructions or anything else you might need. Cons That there are some things that can't be changed if it's not a field. For example, if I misspell or miss labeled a batch name, once committed I can't change it. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Did not work with our other products that we use. Review Source MM Marcie M. Fundraising Systems Strategist Non-Profit Organization Management Used the software for: 2+ years ### "BGC South Coast BC's review of DonorPerfect" August 13, 2025 5.0 We've been users of DonorPerfect for a couple of years now, and it's been a great experience from the beginning. Moving over from Raiser's Edge was a simple process, and the learning tools are very helpful. Chat Support has also been fantastic when I can't find the answers I'm looking for. Pros I love that we can design the screens to work best for us. I also appreciate that DonorPerfect has canned reports that we can use. Cons While I like the look of the new drag and drop donation forms, I appreciate the simplicity of seeing who has donated on the original donation forms. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reason for choosing DonorPerfect DonorPerfect had everything we needed and was a great price. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) RE was becoming very expensive, and we didn't need such a robust platform. Review Source HN Heather N. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Five-Star Customer Service " November 26, 2025 4.0 Pros The customer service is the best I have experienced with any CRM I have used. The reps are always available to assist with report building, which is often the most challenging with any donor database. Cons DonorPerfect is not as customizable for forcasting as I would like. Adding mass contacts when sending mailers is something that I would like but have not been able to do. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) The switch transpired prior to my employment with I Pour Life. Review Source DC Daisy C. Volunteer and Donation Coordinator Education Management Used the software for: 1-2 years ### "Donor Perfect - A place to learn and be successful" November 26, 2025 5.0 I grew as a professional using Donor Perfect as it helped me manage an entire foundation where I was the only one running the system. They provided me the tools and confidence I needed. I believe if you want to train your staff members in the realm of fundraising, Donor Perfect does train Pros Donor Perfect listens to their clients and actually apply client suggestions (in one of the fastest manors) . If they truly see something that does not work or make sense, they make a huge effort in being there every step of them way. Especially when making updates, they make it so clear when and where the update is. Their tutors and on demand staff are super attentive and knowledgeable in their field. They adjust their website so that it's easy to use for people who may not be knowable in data management platforms. Cons At first I noticed a bit of a lack in the volunteer aspect in the beginning and could not find tutorials that helped keep better track of volunteer work during certain time frames. But again because I expressed this kind of concern, they actually listened, now I get to see the DP grow is such a positive way! Review Source VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect is a livesaver for managing relationships" September 8, 2025 5.0 My overall experience is very good. It is easy to use, there's plenty of training to help build skills and network with industry colleagues. Its secure and generally user friendly. Pros I like DonorPerfect for assignable fields in reporting, ability to integrate with other systems, such as Constant Contact. Great training programs are always available. It is easy to build campaign and track progress. It is my best friend for managing my relationships with donors, and even the non-donor friends who reference new prospects. Cons The only challenges I have, are in the variety of options in building reports. Its sometimes gets to be a challenge to limit the database appropriately. Mostly that's a user problem, I forget a button or a field or add one I don't need. Some reports generate in a format in I don't love, but there's always a workaround. Review Source GC Graham C. Stewardship Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Happy Customer" March 2, 2026 5.0 Overall, we are very pleased with DonorPerfect and the support provided by their team. It has been a reliable and valuable tool for our organization, and we look forward to continuing to use it in the years ahead. Pros We use DonorPerfect every day, and it has become an essential part of our work. The system is intuitive and easy to navigate, and the live chat support is responsive and helpful. When more in depth assistance is needed, the one on one support has been excellent. The integration with other online giving platforms works seamlessly and makes managing donations efficient and straightforward. Cons Only minor issues at times, which are easily resolved with chat support or emailing the tech support team. Response time is fast, and the support team really cares about their customers. Review Source VP Victoria P. Office Manager Facilities Services Used the software for: 6-12 months ### "Donor management" March 4, 2026 5.0 Very user friendly. When I have needed help, I have been given support. I like the informational classes. When I have a question I get a response that is helpful Pros Easy of use. I was a new employee. I had never used donor perfect. It was very easy to learn and helped me to be effective with my position as office manager. Cons There is really nothing I do not like least no improvement needed. I find there are no improvements needed, Review Source VR Verified Reviewer Donor Relationship Administrator Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect-- satisfactory donor management software" August 14, 2025 4.0 I've been using DonorPerfect for the last 3 years now, and it has been fine. I haven't used any other donor management software, but I've been overall happy with it. Pros It's UI is neat and easy to understand. Codes are easy to understand and quite easy to create data from. Cons Some of the reports are a bit finicky. Our Pledges balance due is inconsistent with the total giving report, simply because some people gave extra over their pledge. Review Source SC Stacy C. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Director of Development" March 4, 2026 5.0 I really like DonorPerfect because it is easy to navigate and intuitive for our team to use. The platform feels user-friendly without sacrificing functionality, which makes onboarding and daily tasks seamless. Pros What stands out most is that DonorPerfect is consistently adding new features that help nonprofits connect better with donors. It’s clear you are continually improving the system with tools that strengthen donor engagement, streamline communications, and support fundraising growth. Cons While the basic navigation is easy, some of the more powerful tools and customization options can take time to learn and set up effectively. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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