# DonorPerfect Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DonorPerfect Software - reviews, pricing plans, popular comparisons to other Fundraising products and more.

Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software

---

# 

 DonorPerfect Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 23, 2026

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

DonorPerfect

## What is DonorPerfect?

DonorPerfect is a comprehensive fundraising system that covers all nonprofit development and donor management needs. From automatic record updates to customizable reports, DonorPerfect empowers fundraisers to save time, simplify operations, and strengthen relationships. Each system is built with your mission-driven goals in mind, including powerful tools like Constant Contact to help you stay in touch and showcase your impact—all with the unwavering support of our award-winning team.

## What is DonorPerfect used for?

[Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)

Top alternative

Featured

Overall rating

Based on 1,394 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Highly responsive customer assistance

Comprehensive video learning resources

Frequent technical glitches and slowdowns

Complex and confusing filter setup

Starting price

$119

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for DonorPerfect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.softerware.com&name=DonorPerfect)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DonorPerfect

4.5 (1,394)

VS.

[4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

Starting Price

$119

Other, Per Month

Starting Price

$125

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (1,393)

Ease Of Use

4.6 (625)

Value For Money

4.5 (1,130)

Value For Money

4.6 (589)

Customer Service

4.8 (1,293)

Customer Service

4.8 (573)

## DonorPerfect alternatives

[4.3 (613)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$139.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.6 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

Starting price

$50.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (417)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (316)](https://www.capterra.com/p/123954/Little-Green-Light/reviews/)

Starting price

$45.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/alternatives/)

## Who uses DonorPerfect?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Highly responsive customer assistance

95% positive reviews out of 454

Most users report customer support is knowledgeable, patient, and consistently provides tailored, timely solutions.

Anskia G

Senior Database Administrator, 11 - 50 employees.

"We are very happy with the support team that has worked with us to troubleshoot and advise us on how to best utilize our system for optimal results."

Frequent technical glitches and slowdowns

55% negative reviews out of 101

Some users report periodic crashes, session timeouts, and inconsistent performance interrupting workflow and causing frustration.

jason G

stewardship manager, 51 - 200 employees.

"That there are times where it freezes and you have to log out and back in again."

Comprehensive video learning resources

94% positive reviews out of 66

Most reviewers find video tutorials clear, easy to access, and extremely helpful for self-paced training.

Krista F

Fund Development Coordinator, 2 - 10 employees.

"The training and conference videos are great tools to make sure you really know how to use the product."

Complex and confusing filter setup

64% negative reviews out of 42

Most reviewers indicate filter creation is cumbersome, unintuitive, and challenging for generating accurate custom reports.

Teresa W

Senior Development Associate, 11 - 50 employees.

"Certain processes are tedious and non-intuitive, such as setting up filters for specific reports."

Extensive live and recorded training

94% positive reviews out of 63

Most reviewers describe webinars as practical, wide-ranging, and essential for learning new features and updates.

Mounisa W

Administrative Assistant, 2 - 10 employees.

"The free webinars are a great resource for someone just starting DonorPerfect, or if you need help with a specific issue."

Limited and cumbersome event tools

62% negative reviews out of 37

Most reviewers find event management lacks integration, is difficult to use, and does not meet advanced event needs.

Kacey L

Development Manager, 11 - 50 employees.

"The event management tool is not as built out as we need."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Donor Management

4.6 (518)

90.93% of 518 reviewers that rated this feature as important or highly important

DonorPerfect offers robust donor management, allowing you to update records, segment donors, and track giving history. Reviewers appreciate the customization, reporting, and centralized data. Some users report duplicate profiles from uploads and wish for better integration with other systems.

Donation Tracking

4.7 (447)

89.93% of 447 reviewers that rated this feature as important or highly important

DonorPerfect gives you comprehensive donation tracking, letting you monitor all types of gifts, analyze trends, and customize fields. Reviewers appreciate the easy reporting, ability to track by campaign or donor, and seamless integration with accounting tools. Some mention occasional donor matching issues.

Contact Management

4.4 (330)

83.03% of 330 reviewers that rated this feature as important or highly important

With DonorPerfect, you can organize all donor contacts, log every interaction, and integrate with Constant Contact for campaigns. Users think it streamlines outreach, helps personalize communication, and keeps records accessible. Some find tracking multiple contacts within organizations less intuitive.

Payment Processing

4.4 (272)

84.56% of 272 reviewers that rated this feature as important or highly important

You benefit from efficient payment processing, including credit card and recurring donations, with auto-receipts and QuickBooks integration. Some reviewers find it secure and easy to use, but others mention issues with fraud, fees, and limited integration with other payment options.

Reporting/Analytics

4.3 (265)

80.38% of 265 reviewers that rated this feature as important or highly important

DonorPerfect helps you generate customizable reports to analyze trends, track fundraising, and inform strategy. Users value the variety and flexibility of reports, though some find the interface confusing and often rely on customer support for setup.

For Nonprofits

4.6 (423)

86.29% of 423 reviewers that rated this feature as important or highly important

Software specialized for non-profit organizations

DonorPerfect 83 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Generate one-off reports that meet information requirements

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Allows businesses to create and manage auctions.

Track and manage schedules and meetings via an integrated calendar

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Group campaigns by project, client, or campaign for better management.

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

With DonorPerfect, you can organize all donor contacts, log every interaction, and integrate with Constant Contact for campaigns. Users think it streamlines outreach, helps personalize communication, and keeps records accessible. Some find tracking multiple contacts within organizations less intuitive.

View donor contribution history, track how much money have been raised over time and measure progress

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Store and organize documents in a centralized system

DonorPerfect gives you comprehensive donation tracking, letting you monitor all types of gifts, analyze trends, and customize fields. Reviewers appreciate the easy reporting, ability to track by campaign or donor, and seamless integration with accounting tools. Some mention occasional donor matching issues.

Search 3rd party databases to identify potential donors

DonorPerfect offers robust donor management, allowing you to update records, segment donors, and track giving history. Reviewers appreciate the customization, reporting, and centralized data. Some users report duplicate profiles from uploads and wish for better integration with other systems.

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Manage tickets for specific events

Software specialized for non-profit organizations

Store, manage and track all forms in a centralized location

Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability)

Activities related to raising money for a specific cause

Ability to match gifts through the system

Establish measurable goals and objectives and track their progress over a specific period of time

Monitor application statuses, proposals and award funds

Review data from past periods to reveal recurring tendencies

Track interaction history by documenting conversations for contacts

Add, store and access information pertaining to members

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Ability to make a donation from a mobile device/app

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Create new forms and/or use ready-made online form templates

Outlet for members and visitors to submit donations electronically

You benefit from efficient payment processing, including credit card and recurring donations, with auto-receipts and QuickBooks integration. Some reviewers find it secure and easy to use, but others mention issues with fraud, fees, and limited integration with other payment options.

Adjust communications based on previous interactions or personal preferences

Track commitments to donate in the future

Analyze and gain insights into data in real-time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Upload, track, and submit receipts in a central database

Manage and track recurring gifts

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

DonorPerfect helps you generate customizable reports to analyze trends, track fundraising, and inform strategy. Users value the variety and flexibility of reports, though some find the interface confusing and often rely on customer support for setup.

Manage campaigns and track engagement for marketing efforts across social media channels

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Manage volunteer information and direct volunteer resources

Web form that allows users to enter data that is sent and processed for different reasons

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (1,335)

4.3

Based on 1,335 reviews

## Pricing

Value for money

4.5 (1130)

[View pricing plan details](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/pricing/)

Starting at

$119.00

Other,Per Month

It includes:

-   Customizable Fundraising & Donor Management System
-   Comprehensive Reporting & Dashboard Analytics
-   Integrated Volunteer & Donation Forms
-   Receipting & Acknowledgements
-   Integrated Payment Processing
-   Constant Contact Account & Integration
-   DP Mobile App For Android and iOS
-   Live Chat Support
-   Live and On-Demand Webinars
-   Personalized Onboarding

Value for money

4.5 (1,130)

4.5

Based on 1,130 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[

QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Sage Intacct](https://www.capterra.com/p/76/Intacct/)[

VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)[

iWave](https://www.capterra.com/p/229663/iWave/)[

SimpleTix](https://www.capterra.com/p/86948/SimpleTix/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (1293)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (1,293)

4.8

Based on 1,293 reviews

## User reviews

Overall rating

4.5

Based on 1,394 reviews

Filter by rating

5(871)

4(437)

3(64)

2(13)

1(9)

Mentioned topic

Sorted by most recent

SN

Serena N.

Director of Marketing

Research

### "Top Donor Database + Email Marketing Tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2026

Sales and customer support has been super helpful. \[sensitive content hidden\] in sales and \[sensitive content hidden\] in customer support have been specifically amazing.

Pros

Within a week of using Donor Perfect, I already felt that this platform was what we were searching for. The cost is reasonable, customer support sublime, and constant contact is a highly valued addition. Having one contract for email marketing and our donor database does not exist in the same way anywhere else.

Cons

We're till figuring out the quirks. I have to pull reports to find people who are located in a certain state instead of searching the state like in other platforms, but that's a small adjustment.

Switched from

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)

We needed a more user friendly donor database and CRM.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sierra S.

Director of Finance and Operations

Music

### "I recommend this product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 22, 2026

Pros

This is a great donor management product. In terms of the capabilities for tracking and reporting, I've found it unmatched when compared with other software. Their customer support and training is also fantastic.

Cons

There is consistently a lag with the editing process for donor records and gifts, which is frustrating. Basically, you'll click on a box to edit it, and then the page pauses and thinks for a moment before allowing you to edit. When doing a lot of edits in a row, it can be very annoying.

Switched from

[Eleo](https://www.capterra.com/p/157005/Eleo/)

[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

Eleo was missing very important reporting and gift tracking functionality. Blackbaud was more complicated than necessary.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MV

Misty V.

Engagement Coordinator

Legal Services

### "Confidence Through Support, Growth Through Learning"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2026

What stands out most in my experience with DonorPerfect is the balance it strikes between support and self-sufficiency. The live support team is consistently responsive and helpful, making it easy to get unstuck in the moment. At the same time, the knowledgebase serves as a reliable companion—well-organized and thorough—allowing me to explore features more deeply and build my own understanding at my own pace. That said, the platform isn’t without its challenges. The coding aspect, particularly when it comes to customization or more advanced functionality, can feel a bit complex and occasionally requires extra time and patience to navigate. For users who aren’t as technically inclined, this can present a learning curve. Overall, my experience with DonorPerfect has been very positive. The strength of its support system, combined with the depth of its resources, creates a sense of confidence and capability. Even when I run into more technical hurdles, I feel well-equipped to work through them, knowing help and guidance are always within reach.

Pros

One of my favorite things about DonorPerfect is the live support—it’s always there when I need help—as well as the knowledgebase, which I can turn to anytime I want to deepen my understanding or learn something new.

Cons

What I like least about DonorPerfect is that the coding can get a little tricky at times, especially when trying to customize or implement more advanced features. But again, support is always available to walk through with me.

Alternatives considered

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Reasons for choosing DonorPerfect

I chose DonorPerfect over Salesforce because it felt more immediately aligned with the needs of nonprofit fundraising without requiring extensive customization to get started. While Salesforce is incredibly powerful, it often demands a higher level of technical setup and ongoing management to tailor it for donor tracking and development work. DonorPerfect, on the other hand, offers a more intuitive, out-of-the-box experience with features specifically designed for managing donors, campaigns, and reports. Combined with its responsive live support and accessible knowledgebase, it gave me confidence that I could both use the system effectively right away and continue building my skills over time without feeling overwhelmed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DV

Dylan V.

Head of Marketing

Non-Profit Organization Management

### "DonorPerfect: A Donor Mangement Software For All"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 20, 2026

DonorPerfect is a great platform that is making donation management easy and intuitive. I am very happy with my experience overall.

Pros

DonorPerfect is an easy to use platform that helps us manage all of our donations. It is great for event and mailing lists, as it keeps all of our donors in one place.

Cons

I would like it more if donations that have dedications are automatically logged instead of going to have to go in and download them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Arielle B.

Developpment and Communications Director

Individual & Family Services

### "Excellent Customer Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 17, 2026

It's a cost-effective, well-supported solution for our current needs. A huge step forward from our previous system! It's taken significant time over the past year build out our system, but I'm seeing the time savings now. Having real-time reports at my fingertips is fantastic!

Pros

When I was researching solutions for our small nonprofit, I saw multiple reviews mention the outstanding customer support. They were right. Customer support has been kind, responsive, and helpful from day 1. I've brought many problems to them and together we've found solutions. I feel like they are a true partner with our nonprofit and am grateful for that!

Cons

Learning to work the filters has taken a lot of work and time, especially when creating email send groups. (And I have a ton of query building experience!) Constant Contact doesn't have an inclusion/exclusion format for its send groups, which is a pain. Straightforward reporting on sustainers has been challenging too.

Switched from

[Donorbox](https://www.capterra.com/p/156860/Donorbox/)

DonorBox is not a CRM and I hated it from day 1.

Alternatives considered

[Boomerang](https://www.capterra.com/p/127924/Boomerang/)

Reasons for choosing DonorPerfect

Cost and current needs for our nonprofit

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Shannon G.

Director of Devlopment

Non-Profit Organization Management

### "Donor Perfect - highly recommend"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 17, 2026

Overall, great. Definitely would recommend. We transferred from Flipcause and the ease of tracking of funds and transfer of funds, and reporting are all stellar.

Pros

Ease of use. The dashboard is very user-friendly. Maintains a great amount of information in a very clean way.

Cons

I wish they had more diverse landing pages. For some events with multiple layers it is not a great user-experience for our donors

Switched from

[Flipcause](https://www.capterra.com/p/136488/Flipcause/)

They were withholding funds and we wanted better reporting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KR

Kathie R.

Donor Development Coordinator

Non-Profit Organization Management

### "Great Tool Once You Get the Hang of It"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 15, 2026

Overall, my experience with DonorPerfect as a new user has been positive. While there is a bit of a learning curve at first, the system is fairly user-friendly once you start exploring it. I’ve found it helpful for organizing donor information and getting a better handle on tracking and managing relationships. With a little time and practice, it feels like a valuable tool for staying organized and supporting our work.

Pros

I'm a new user and so far what I like most about DonorPerfect was how user-friendly and intuitive it is—it makes tracking donors, managing relationships, and pulling reports really straightforward, which saves time and helps me stay focused on building connections with our supporters.

Cons

What I liked least as a new user was the learning curve at the beginning—some features aren’t immediately intuitive, so it takes a bit of time to figure out where everything is and how to use certain functions efficiently.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Esmeralda C.

Office Manager

Religious Institutions

### "Choose DonorPerfect!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2026

I appreciate the one-on-one customer service I received and the fact that my DP rep remembered me from 13 years ago speaks for itself. Their webinars are excellent and easily accessible. They reply to your questions and issues in real time and with real answers.

Pros

I'm a repeat DP customer and used the product over 13 years ago and presently have chosen them again. It is user friendly, intuitive, has all the bells and whistles compared to the top of the line software on the market (which I was using for the last 8 years), and for a much more affordable price tag.

Cons

The only thing I can say is that 13 years ago, it was not as advanced as it is now. Excited to see all the new features once we launch in August!

Alternatives considered

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)

Reasons for choosing DonorPerfect

I've used it before, your representative remembered me from over 13 years ago.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Allanah B.

Project Coordinator

Hospital & Health Care

### "Great Product and Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2026

It's been great, it's very simple to use with a good interface. The customer service has been fantastic.

Pros

I recently reached out to customer support and was really pleased with the service they provided. They were able to help me right away, and they were very friendly. Also I've recently been engaging with the free webinars they offer, which are a great resource. The system does so many different things.

Cons

So far, I haven't experienced any negatives when using Donor Perfect. There is a lot on there and I'm still discovering it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kay M.

Executive Director

Non-Profit Organization Management

### "Donor Perfect takes the frustration out of trying to be Perfect! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2026

My experience so far has been excellent. The training resources and the in-person trainings have been incredibly helpful and the professionalism from the staff is refreshing.

Pros

Customer Service from the very beginning has been so good. The knowldege of the DP staff and their ability to accommodate our organizations needs has made the on boarding process smooth and pleasant. I also love the user friendliness and the knowledge center to help me take full advantage of all the system can do to help make our fundraising efforts more seamless.

Cons

I think the least liked part is that the migration process has taken a lot of time but the staff has made it worthwhile so not so bad. I am both looking forward to getting access to using the database and also kind of dreading the work i have to do to clean up our records and streamline. At least, DP is user friendly and has great customer service to help me as we ramp up.

Alternatives considered

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)

[Virtuous](https://www.capterra.com/p/159179/Virtuous/)

Reasons for choosing DonorPerfect

Customer Service from the Account Manager was the main reason. The company's ability to work with us on pricing and the migration was also a factor. Also, the site is user friendly and we needed something that was not overly complicated but that provided financial reports and could connect with QBO and Constant Contact.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/)

Popular comparisons

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[Keela vs DonorPerfect](https://www.capterra.com/compare/2698-154358/DonorPerfect-Fundraising-Software-vs-Keela)[Sumac vs DonorPerfect](https://www.capterra.com/compare/2698-144095/DonorPerfect-Fundraising-Software-vs-Sumac)[MonkeyPod vs DonorPerfect](https://www.capterra.com/compare/2698-203848/DonorPerfect-Fundraising-Software-vs-MonkeyPod)[ExceedFurther vs DonorPerfect](https://www.capterra.com/compare/2698-2702/DonorPerfect-Fundraising-Software-vs-Exceed-Further)[Virtuous vs DonorPerfect](https://www.capterra.com/compare/2698-159179/DonorPerfect-Fundraising-Software-vs-Virtuous)[Blackbaud eTapestry vs DonorPerfect](https://www.capterra.com/compare/2698-29170/DonorPerfect-Fundraising-Software-vs-eTapestry)[Charityproud vs DonorPerfect](https://www.capterra.com/compare/2698-167584/DonorPerfect-Fundraising-Software-vs-Charityproud) 

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