# ManageEngine AD360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ManageEngine AD360 Software - reviews, pricing plans, popular comparisons to other Identity Management products and more. Source: https://www.capterra.com/p/268487/ManageEngine-AD360 --- # ManageEngine AD360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine AD360 ## What is ManageEngine AD360? AD360 centralizes identity lifecycle with user management templates automating account creation, updates, and deactivation—automatically populating department, group memberships, and mailbox settings. With this, user attributes are synchronized across on-premises and cloud directories (Azure AD, Google Workspace, Microsoft 365). With a self-service portal, employees can register, update profiles, and reset passwords, reducing support tickets. By triggering follow-up tasks based on events or schedules, orchestration templates ensure identities are configured correctly without scripting. AD360's identity analytics track lifecycle events-failed provisioning, orphaned accounts, and attribute mismatches-and show trends in dashboards and reports for ongoing optimization and audit compliance. HR, ITSM, and SIEM systems can be integrated through integrated connectors and a REST API. With AD360's template-driven design, identity management in hybrid environments is consistent and traceable. ## What is ManageEngine AD360 used for? [IT Management](https://www.capterra.com/it-management-software/)[Compliance](https://www.capterra.com/compliance-software/)[Reporting](https://www.capterra.com/reporting-software/) Overall rating Based on 34 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine AD360 alternatives Highest Rated [4.9 (4,663)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (2,922)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (283)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/268487/ManageEngine-AD360/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Compliance Management 4.7 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Dashboard 4.8 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Activity Dashboard 4.6 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audit Trail 4.6 (10) 100.00% of 10 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Reporting/Analytics 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data API 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases ManageEngine AD360 94 features Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Define levels of authorization for access to specific files or systems Control and manage access to company resources Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Schedule automatic backups by selecting the frequency of data backup jobs Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Determine and plan production capacity based on changing demands Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Reduction in the number of bits needed to represent data Configure existing workflows to meet your organization's needs Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Alter the layout and content of dashboards Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Finding, identifying and collecting information for legal proceedings Receive and/or send email notifications for urgent updates, requests, or other information Ability to oversee and optimize the operations of a mail server Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Online portal where employees can access and track their own information Passwords are stored in an encrypted format Convert data into a code for security Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. Find & retrieve relevant data or documents Compliant with HIPAA, which sets standards for sensitive patient data protection Copy only the new data that has been changed or created since the previous backup Guidelines set by the International Organization for Standardization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Schedule predetermined or ad hoc maintenance services and labor requests Accounts held by members of an organization Access software remotely via mobile devices Verify user identity through mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Request two or more credentials to prove user's identity before granting access to systems Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Generates strong, unique passwords with customizable parameters Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Set and enforce password security requirements such as length, character sets, and regular password changes Securely access passwords from any device Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS). Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A repository of all past and existing policies Create, manage, and track policies and procedures within an organization Control, monitor, and secure privileged accounts and their access to critical data and IT applications Streamlining repetitive tasks and activities through automated and predefined workflows Timed notification for any upcoming task, deadline, appointment, or activity Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Set & manage permission levels based on user roles and restrict access to only authorized individuals Regulations on a company's internal process when dealing with financial reporting Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources At least a username and password is required to access the system Securely share encrypted passwords with colleagues Online portal through which end users can access the system, manage tasks, or obtain information Enable end users to request access or request changes to their account privileges Allow users to access multiple services after entering their login credentials once Store items for a designated period of time Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Extra layer of security that requires not only a password and username but also something specific to that user A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (34) 4.6 Based on 34 reviews ## Pricing Value for money 4.7 (33) ### Starting price Free trial available Value for money 4.7 (33) 4.7 Based on 33 reviews ## Integrations [ ManageEngine ADAudit Plus](https://www.capterra.com/p/210774/ADAudit-Plus/)[ M365 Manager Plus](https://www.capterra.com/p/180013/O365-Manager-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (34) 4.6 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(22) 4(12) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VA Vijayakumar A. Lead Engineer Airlines/Aviation ### "Secure, Scalable, and Simple: AD360 Delivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 ManageEngine AD360 has been a reliable and comprehensive identity management solution. It simplifies Active Directory tasks through automation and offers strong security features like MFA and compliance reporting. The platform is user-friendly and integrates well with Microsoft 365, making daily operations efficient. While initial setup can be complex, the long-term benefits outweigh the learning curve. Pros ManageEngine AD360 offers a unified platform for identity and access management. Its intuitive interface and automation simplify user provisioning and AD tasks. Strong security features like MFA and compliance reporting enhance protection. Cost-effective solution with seamless integration for Microsoft 365 and cloud apps. Cons Initial setup and configuration can be time-consuming for large environments. Some advanced features require additional modules, increasing complexity. Reporting customization options could be more flexible for unique compliance needs. Integration with certain third-party tools may need manual adjustments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT INFRA MANAGER Financial Services ### "AD360 your complete AD Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 13, 2025 Overall, AD360 has greatly simplified our AD management and reporting. It provides strong automation, good visibility, and reliable self-service capabilities. The experience has been smooth, with only minor areas for UI and integration improvements. Pros Easy-to-use interface with clear navigation for administrators. Powerful reporting features that provide detailed insights into user accounts, permissions, password status, and security events. Cons UI feels slightly outdated compared to modern IAM tools. Reporting customization has limitations for highly advanced or niche requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Goutam D. Manager -IT Information Technology and Services ### "AD360 Openview for AD Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 9, 2025 AD360 is meant to reduce fragmentation by bringing user- and identity-management, security auditing, authentication, lifecycle management, and compliance under a single console/platform. Pros It's a nice tool to manage the AD Service & AD Audit Security centrally. AD360 is a unified Identity & Access Management (IAM) solution for environments using Microsoft Active Directory (AD), Microsoft Exchange Server, Microsoft 365, and hybrid on-prem + cloud setups. Cons This tool Licensing Can Get Confusing, Cost Grows as User Count Grows, Reporting is Strong but Sometimes Slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior System administrator Government Administration ### "best tools to manage your operations tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 Pros its managing everything in one windows , ease to use, user friendly, easy to manage and integrate other products . Cons nothing , its an amazing tools to have everything in one place would like in the future to see more integration with other software . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG John G. Director of IT Construction ### "ManageEngine AD360: The Gold Standard in Identity & Access Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 The releationship with ManageEnigne as a vendor is very good. the product is simple to install and implement within the our enviroment Pros Value for money of the product is very key as well as the intergration to other Manage Engine products. The product is also very ease to use with a number of great features. Cons We like to see more features added to audit our AD enviroment which would include the abililty to sort and admin the various security groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Thayer R. Manager, IT Oil & Energy ### "Excellent Tool and Reporting Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 Love the AD360 with all the modules including the M365 management, support is fabulous, fast and professional. Saves time when doing many actions with one push (i.e. disable or restore many AD accounts or generate one or more reports) Pros Ease of use, one interface to access all other modules, easy to manage, extensive reports. If you requirement a custom report, you can open a support ticket. Value for the money Cons Need to be careful when updates applied, need to back up the database and follow instructions. However, support can help if things go side way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sridhar B. IT Manager Aviation & Aerospace ### "Best tool for I AM access and logs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 It was a great experience using ManageEngine AD360. Helps both Administrators and customer support with task management. Pros Easy to use and value for money, and SSO for all apps. Its remote access makes it flexible to access from anywhere. Cons Customising reports and advanced analytics may require manual effort. User Interface Limitations: The dashboard and reporting tools are functional but not as modern. Switched from [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) On-premises support and easy integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MI Mohammed i. Dy. General Manager Pharmaceuticals ### "AD Management made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2025 Earlier we were managing our Multiple AD's (Add, Remove, Change) of user / Groups and group policies manually which consume time and efforts of an AD Administrator. Pros We have implemented AD Manager Plus, Ease of deployment and ease of use for our AD Administrators. Seamless co-ordination with sales and support process during POC. Cons The support during POC was very good, but after sales during deployment we faced some challenges for support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jegatheeswaran P. Head - IT and Cybersecurity Building Materials ### "Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 AD360 brings together AD, Microsoft 365/Exchange, hybrid AD/on-prem + cloud environments, auditing, MFA/SSO, workflows and more under one roof. User provisioning/de-provisioning, password resets, group/member management, account lifecycle events become easier and less error-prone thanks to templates, workflows, and bulk operations. AD360 adds value not just in convenience but in compliance/security with features like MFA, privileged access monitoring, auditing, reporting, risk-exposure mapping, and more. Pros • A single, unified platform • Automation + Efficiency — less manual work • Strong auditing, compliance & security support • Usability — Clean UI and easier admin experience • Flexibility & modular approach Cons • Less ideal for cloud-only or non-AD-first environments • Stability & reliability issues over time (in certain environments) • Module-to-module inconsistencies and integration gaps • Complexity & steep learning curve at first Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Henry R. Assistant Director of Infrastructure Higher Education ### "Great product for managing AD" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 4, 2025 Pros It is a great value for what you pay. This has streamlined our ability to increase security for our technicians while making them more efficient Cons There are sometime challenges when use the templates to create accounts. The passwords do not always sync as expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NG Neil G. Director Financial Services ### "Excellent all-in-on IAM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 ManageEngine AD360 is a very effective all-in-one identity and access management tool. The trial version allowed us to test its capabilities before purchasing. Pros AD360 is an all-in-one security tool for Microsoft Active Directory and Entra ID. Provides great value for money. Easy to set up, administer and manage. Cons Nothing in particular to mention as a con. However, they could improve customer support response times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mobashir A. Sr IT Director Retail ### "Using ManageEngine for over a decade. Happily!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 My overall experience with ManageEngine AD360 has been very positive. The platform brings together user management, auditing, reporting, and access control in a single, unified solution. Once configured, it significantly streamlines day-to-day administration and reduces manual effort. Support has been responsive and helpful, and the product consistently delivers strong value for its cost. I've been a decade long user of Manage Engine. Pros ManageEngine AD360 brings all IAM functions into a single, easy-to-use console. The interface is clean, the workflows are intuitive, and daily user management tasks take significantly less time. Customer support is responsive, and the value for money is excellent compared to other enterprise IAM solutions. Cons Some modules have different interfaces, so the overall UI can feel slightly inconsistent. Initial configuration requires time and documentation review, especially for advanced features. But help is instantly available to amazing guidance. Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/) Reasons for choosing ManageEngine AD360 They were all more expensive or not aligned. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Chris P. Security Specialist Government Administration ### "Review of AD360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Overall, my experience with AD360 has been excellent—seamless integration, strong support, and reliable performance. Truly A+++. Pros AD360 has streamlined our workflows with seamless integration into other products, boosting efficiency." Cons Initial setup was somewhat complicated, but strong support and clear documentation made it manageable. Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reasons for choosing ManageEngine AD360 We have not completed a choice yet from any of the other choices, but we have multiple other ME products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Samad Jabbar I. IT Service Management Specialist Hospital & Health Care ### "Ease Your Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2025 Overall, ManageEngine AD360 delivers a good experience, especially for value for money and ease of use.​ For the price, it offers a broad set of IAM, reporting, and automation features, and its modular licensing lets organizations pay mainly for what they use.​ Users often praise the intuitive GUI and simplified daily tasks like provisioning and reporting, with only occasional comments about complexity in advanced configurations. Pros 1\. Comprehensive IAM: Offers user provisioning, deprovisioning, multi-factor authentication (MFA), single sign-on (SSO), and adaptive authentication to secure access and reduce identity threats.​ 2. Automation and workflows: Automates onboarding/offboarding, password resets, and bulk operations like group/mailbox management, saving time for admins.​ 3. Reporting and compliance: Delivers 250+ prebuilt reports, real-time audits, user behavior analytics, and alerts for regulations like GDPR, SOX, and HIPAA. Cons 1\. Reporting customization can be limited for complex ad-hoc analysis.​ 2. Synchronization with third-party apps may lag during high usage or large-scale updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS shameen s. senior system administrator Education Management ### "very good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2025 we like this product as this helps to manage our task easily in one place which helps us save time and effort Pros This is really easy to use and having good user interface and the customer support is very quick and we are able to achieve all the required tasks on time Cons there is nothing as such we are happy with this product and currently we do not have anything against this product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Suvomoy R. Sr. Manager Data Center Oil & Energy ### "A Complete and Reliable IAM Solution for Streamlined AD Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2025 From a technical standpoint, ManageEngine AD360 has substantially improved our identity governance, auditing visibility, and AD/M365 operational efficiency. The solution centralizes previously fragmented workflows—provisioning, de-provisioning, password management, group updates, audit tracking—and automates most repetitive tasks. Stability has been excellent, updates are frequent, and the product integrates well with our existing ITSM and monitoring systems using APIs and syslog forwarding. While the learning curve and UI inconsistency are areas that could improve, AD360 remains a powerful, cost-effective IAM platform for organizations with hybrid environments. It has reduced manual administrative effort, tightened security controls, and strengthened audit readiness across our infrastructure. Pros The strongest aspect of ManageEngine AD360 is its unified approach to identity lifecycle management across on-prem Active Directory and Microsoft 365. The AD Manager Plus module offers granular automation capabilities with custom attribute updates, template-driven provisioning, and scheduled bulk operations—all of which significantly reduce administrative overhead. AD Audit Plus provides detailed, real-time change tracking with event correlation and alerting, which is extremely valuable during security investigations or compliance audits. The built-in reporting engine covers most enterprise use cases out of the box, and the REST API enables integration with existing IT workflows. Role-based delegation is implemented well, making it easy to enforce least-privilege for helpdesk teams. System performance is stable, and the product scales efficiently when deployed with distributed architecture. Cons The modular architecture, while flexible, results in slight inconsistencies across UI flows and configuration methods. Advanced automation tasks sometimes require custom scripts, and documentation for complex use cases could be more detailed. Report generation can become slower when querying large domains unless the system is tuned properly. Integration with external SIEM platforms works, but it requires additional configuration and does not always offer native, plug-and-play mappings. Licensing is component-based, which can be confusing when estimating long-term cost across multiple modules. Alternatives considered [KACE](https://www.capterra.com/p/208240/KACE/) [Lepide Data Security Platform](https://www.capterra.com/p/205542/Lepide-Data-Security-Platform/) Reasons for choosing ManageEngine AD360 This came as a part off our tendering process and manage engine cost was the lowest. (L1 basis ) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mathieu R. Programmeur Jouabilité Gambling & Casinos ### "AD360 is an efficient identity management suite." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 Pros AD360 offered a clean way to manage identity, permissions, and access across our environment. I liked how organized the modules were, and reporting tools helped clarify who had access to what. Cons A couple of sections felt slightly dated visually. The functionality is strong, but the interface could use a fresher look. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gopin G. Purchase Building Materials ### "Streamlined AD Management and Security with ManageEngine AD360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2025 My experience with ManageEngine AD360 has been largely positive. The platform provides a comprehensive identity and access management solution, integrating multiple tools under one unified console. Its automation capabilities for user provisioning and password management significantly reduce administrative workload, and the security features like MFA and conditional access enhance organizational security. Pros Combines multiple AD management tools (ADManager Plus, ADSelfService Plus, etc.) into a single console for centralized control. Cons Deployment and configuration can be time-consuming, especially in large environments with multiple domains. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Prasun T. Deputy General Manager Civil Engineering ### "Review for ManageEngine AD360 tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 Very good tool to fit in Hybrid / On-Prem & Cloud environment. With HA support and consolidated IAM console it is reliable enough for medium to large enterprise. Tool is good for compliance driver environment. Its adaptive MFA plus risk-based controls help to maintain security without being overlay annoying for users. Pros ManageEngine AD 360 is stands out for its ease of Use, intuitive user Interface and strong value for money. Cons Couple of pain area of ManageEngine AD360 are complexity and learning curve of the tool along with performance & scalability under load Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alicia R. Directory of IT Solution Engineers Insurance ### "Descent product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 14, 2025 Overall we believe the product has good potential for us to leverage and get good use of it in our environment. Pros It offers us the ability to use a single console for managing more than 10 domains. We are looking to start promoting our API management to other teams so they are capable to leverage the environment for their day to day operations around their CI/CD pipelines and servicenow automations. Cons One of the biggest issues we have had was the instability of the product where the database will fill up and the system would be in a stealth mode therefore in an unusable state. We had several tickets opened with support and it has taken a while for us to get to the root cause of the issue. Due to this instability we were unable to have our developers leverage the platform as we were anticipated for it to be used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Andrew DeBratto A. CIO Legal Services ### "Good value for the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 14, 2025 Overall good value for the money and fulfills our needs. We specifically use the custom reporting to keep our compliance team engaged with the information they require. Pros Overall, capable reporting tool that has many nice features and filters to create the reports we need. Overall, the product is easy to use but at times the number of configuration options can be overwhelming. Cons Support is not as available as we would like. The hours kept are not keeping with modern business needs. Generally, once we get someone, they are competent and helpful, but the online, chat-based model struggles. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB sharad B. IT Manger Computer Software ### "\*\*"ManageEngine AD360: Powerful IAM with Room to Grow"\*\*" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2025 Feature-rich and integrated: AD360 combines identity management, access control, auditing, and compliance into one platform, reducing the need for multiple tools. Strong security posture: With adaptive MFA, SSO, and privileged access management, it helps organizations meet high security standards. Pros Automated identity lifecycle management: Easily onboard, modify, and offboard users across system Historical audit reports: Track user activity and changes for compliance and security audits. Cons The platform offers a wide range of features, which can be overwhelming for new users. Some users suggest regional pricing adjustments or more flexible licensing models to improve accessibility. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Alin N. Solutions Architect Non-Profit Organization Management ### "A tool so good - just take my money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Straight-forward. Easy to install. Easy to configure. Easy to use. Excellent support to help through any issues or tasks. Pros Easy to use, straightforward interface, with plenty of customizations available. It has simplified task management for our technicians. The customer support is amazing: quick and proficient. Cons No AI integration yet where I can just say what I want and it does it for me. Honestly - it has so many features, it's hard to complain about something. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Marlo K. Director of Information Technology Education Management ### "Ten Year Plus Customer - There is a reason why I stay" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2025 I have been using Manage Engine for over 10 years. It has made many jobs easier and I like that I can assign admin roles through it. It is super easy to get help when I need it, which is a big plus for any software. Pros This tool is really great for running reports and doing tasks in bulk. The customer support is fantastic. It is easy to get help and they even help with upgrades if needed. I feel like the user interface is very easy to navigate as well. Cons I wish all the different modules updated together. I don't really like that I have to update each one separately. I also have trouble with my passwords, for example if I log into AD360 I use one password, but if I log in directly to Self Service Plus, it is a different password. It would be nice if the passwords synced. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mohammed Altamash K. Security Admin Telecommunications ### "Review for ManageENgine AD360 (ADSSP , ADaudit, ADmanager)" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 31, 2025 1\. Customer service is good. 2. They should keep some compliance document like SOC2 Type2, Recent pentest report for SAAS product report public. 3. Easy to use and UI is good. Pros It just an umbrella for all ManageEngine product we have. SSL tool is quite great. Customer service agent on Live chat is quite flexible and join session on-demand. I wish they were using the remote access tool as per customer. Like we are using Team so they should be able to use team as well. Recently added - lockout analyzer on AD Audit is good. Cons My least fav product is AD Self service under Manage Engine AD360 Umbrella. 1. I'm using strong password enforcer and i can't see if my agent installed on Domain controller are healthy or no. 2. There is no notification if agent have upgrade pending on ADSSP (agents on DC) and ADAudit (file server monitoring agent). 3. No Auto upgrade feature available for ADSSP password enforcer Agent. 4. If ADSSP server go offline, security go off and user may start using weak password and will not respect the dictionary word which were supposed to be restrict in using as password. Once admin set the list of word in dictionary, it should create a local copy on DC, and show a sync status. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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