# Total Therapy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Total Therapy the right Mental Health solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268376/Total-ABA/reviews --- Total Therapy 3.9 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Total Therapy Ease of use 4.2 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YF Yosef F. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Unmatched Customer Support" March 13, 2020 5.0 I have used many other companies for services (not specifically software), and I have not met a better team than the customer support team here at Total ABA. Customer service is truly unmatched! Pros They have a great team at Total ABA that is always very responsive and available to assist quickly. I appreciate the many customizations they created for our practice.\[SENSITIVE CONTENT HIDDEN\] has been very creative in figuring out how to customize many features to our needs. This Salesforce platform seems to be very flexible and capable to handle a lot. I really like that we can run almost every type of report using the many filters available on reports. Cons I do not use their Data Collection features mainly because they do not have an App with offline capabilities yet. An App is something we would really want for Data Collection, and now providers need to login to a separate software to take data and separately to Total ABA for billing, which is not ideal. Alternatives considered [Theralytics](https://www.capterra.com/p/179836/Theralytics/) Reason for choosing Total Therapy 1) Total ABA used the Salesforce platform 2) They have the best customer service 3) Very affordable pricing 4) I was under the impression that they will integrate with a different good App for Data Collection Review Source Response from Rethink Behavioral Health March 19, 2020 Thank you Yosef! We appreciate you and your team. Total ABA is working on offline capabilities for data collection and look forward to having that available to you this year! AH April H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A TotalABA Review" October 30, 2020 5.0 We are currently happy with the product and are hopeful to continue to work with their team to get future updates that will more closely align with our wants and needs. This is our 3rd software system and by far the easiest and most cost effective that we have used thus far. Pros We are in the early stages of using the product and have been pleased with the customer support aspect of the product. We are a behavioral practice that is set in our data collection ways and the team at TotalABA have been very helpful with creating solutions within their updates to make our collection methods possible. Cons The cons on the system are the lack of customizations after a goal has been placed in treatment planning. Additionally, there are several little aspects and buttons that must be selected to get things set up correctly and they are easily missed when setting up new clients. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) We switched from Central Reach due to the labor intensiveness required to create their platform. We were 3 months in to the software subscription and still unable to set up the back end and use the platform. We switched from GoLotus due to their inability to customize the platform enough to suit our needs. Review Source Response from Rethink Behavioral Health November 3, 2020 Thank you April, we appreciate your business and will continue to work with you to make Total ABA as efficient as possible for your practice! AM Alicia M. RBT Medical Practice Used the software for: Less than 6 months ### "Horrible, not ABA friendly. "Totally NOT ABA"" May 24, 2020 1.0 Pros There is absolutely nothing great or even good about this product. Cons There is absolutely no way this platform was created by anyone that knows anything about ABA. It is not used friendly, there are so few features to be able to analyze data (you know, Applied behavior Analysis!? THe graphs it creates are extremely low quality and do not allow for any form of analysis that would be helpful in making informed decisions about treatment. It takes an unbelievable amount of time to input goals and treatment plans into this system, and if you need to change something, you must erase and start over. I have used two other platforms including Central Reach and Catalyst and I didn't love either until I was forced to use this system. I would pay to have either one of those back at this point. There are features that seem cool, like being able to select different types of prompts used, but get this! You can not even see that information anywhere! So it is just a bunch of pretty things that do nothing for an behavior analyst except confuse RBT's and get incorrect data because of it. THis all affects the clients who are relying on us for accurate data collection to make informed choices about their care. We hav reached out to TABA for help that they promised in the contract they would give if there were services we needed, to no avail. Review Source Response from Rethink Behavioral Health June 4, 2020 We are very sorry for your troubles Alicia. Thank you for letting us know. We understand that SLC has undergone some changes and that we need to set up more direct and free training for you and your team so that the system works the way you need it to. That is a start, and we will work relentlessly to earn your satisfaction. Please don't hesitate to call me on cell. I will send you a direct message. EM Emma M. BCBA Mental Health Care Used the software for: 6-12 months ### "Review for TotalABA" October 22, 2019 4.0 My overall experience has been really positive! Pros I like how everything is in one place for scheduling, data collection, and programming. Cons Sometimes, especially the data collection portion is a little difficult to use, especially when I am adding targets. Review Source Response from Rethink Behavioral Health October 29, 2019 Thank you, Emma! We'll reach out to review your needs for adding targets and strive to make your data collection easier for you! AV Arianne V. Rbt Mental Health Care Used the software for: 6-12 months ### "The best software " February 24, 2025 5.0 My overall experience is amazing and can’t wait to work with this company moving forward Pros I enjoyed how quick the response team is once you have a problem and how easy it was to navigate Cons Honestly I liked everything , everything was easy to navigate through Review Source NC NINA C. FL Administrator Financial Services Used the software for: Less than 6 months ### "Totally therapists" October 31, 2024 4.0 On par with Freudian style as focuses more on medical side of better health Pros speech therapy and self improvement from medical standpoint Cons nothing really, can't think too much of the cons Review Source SM Sandra M. Client Services Coordinator Medical Practice Used the software for: 2+ years ### "TotalABA - Incredible support for administrative needs." October 21, 2019 5.0 Before TotalABA we used a different software program for scheduling, billing and reporting. It was a nightmare. TotalABA took a little while to understand the terminology and processes but once we got that figured out we have not looked backward. The people on the support team are absolutely the best on the planet! I cannot speak highly enough about the support team. They are amazing, dedicated and creative! Pros We use TotalABA to support our scheduling, billing and reporting activities. TotalABA is easy for our staff to learn. It is easy to build client records. It is fantastic for helping supervisors and managers track and follow up on activities completed and activities still outstanding. I love the reporting features. There is seldom a management question that comes up that I cannot figure out how to run a report to get an answer. It is terrific for providing data for audits. It is terrific for giving one source for staff to get client information whether they are providing services in clinic or in the community. It interfaces will with our billing company. We have expanded the use of data elements into two additional divisions. Cons I wish it could interface closer with our e-mail system. The new parent portal features may address that but we have not explored it yet. Review Source Response from Rethink Behavioral Health October 29, 2019 Thank you, Sandra! We love working with you and VIA! EC Esther C. Family Support BCBA Mental Health Care Used the software for: 6-12 months ### "Seeing graphs in real time was great but..." March 10, 2021 3.0 Our company used Total ABA from 2018 to 2019. The features may have changed by now. We switched to another product that allowed us to integrate billing, scheduling and data collection in one software platform. Pros Seeing the graphs in real time for each behavior. The ability to set the measurement and mastery criteria. Cons The process for writing reports was very tedious and inflexible. In my case I had different funders wanting varying degrees of information. I was stuck creating a report where in some cases I had to remove unnecessary parts or add parts. The length of the resulting reports was not parent friendly. Review Source Response from Rethink Behavioral Health March 12, 2021 Thank you Esther, you are correct that a lot has changed since you used the software! We offer a fully integrated system to include billing, parent portal and enhanced clinical. We have added a lot more features and flexibility to the treatment plans and reporting tools! In 2020 alone we did over 55 upgrades to Total ABA from working with our customers on their needs. We hope to see you back Esther and wish you continued success! KB Kaylyn B. HR Director Mental Health Care Used the software for: 6-12 months ### "Comprehensive Platform!" November 4, 2020 5.0 Great overall experience and highly recommended. There is a report for everything, and if you cannot find something you need, it can be created. The task feature has been a huge success as well as the visuals and graphing. I would also like to shout out the partnership and customer service that our company has received. Everyone has been a pleasure to work with. Pros Total ABA is easy to use and navigate. Great and useful features and the reporting aspects are detailed and a HUGE time saver. Cons The messaging system is a useful feature to have. I would recommend making it appear as more of a traditional email set up. Review Source Response from Rethink Behavioral Health November 5, 2020 Great input on the messaging Kaylyn, thank you!...let's see what we can do to make that look better for you. ;) RQ ROBIN Q. OWNER/ BCBA Individual & Family Services Used the software for: 1-2 years ### "REVIEW" October 22, 2019 4.0 VERY RESPONSIVE TO REQUESTS. Pros EASY TO USE FOR NOTES AND DATA COLLECTION Cons THERE ARE SO MANY THINGS WE WANT TO DO BUT CAN'T FIGURE OUT EVERYTHING EASILY. HAVE TO EMAIL SUPPORT AND ASK THEM HOW TO DO THINGS. Reason for choosing Total Therapy COST EFFECTIVE. EASIER TO USE Review Source Response from Rethink Behavioral Health October 29, 2019 Thank you, Robin! Being built on the Salesforce platform means we are a very comprehensive and robust system. We'll reach out to you to set up additional free training for you and your staff! TS Theresa S. Clinical Manager Medical Practice Used the software for: 6-12 months ### "Outstanding Service" October 21, 2019 4.0 TotalABA has an amazing support staff that is willing to make changes and contributions as needed. Pros The software is user friendly and relative. Cons It seems it is still a work in progress but it appears it is keeping up with the growth of the industry. Review Source Response from Rethink Behavioral Health October 29, 2019 Thank you, Theresa! GB Griffin B. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quite pleased!" October 21, 2019 5.0 Honestly, I'm blown away by their customer service. I've never had a company I've worked with feel so responsive. It feels like a 'Partner' level relationship. Pros I like how it feels as dependable and reliable as the electric company - I never have to spend energy thinking about it. Cons The interface didn't feel as modern as the tastes that my users demand, so I did build a custom interface around it. Review Source Response from Rethink Behavioral Health October 29, 2019 Thank you, Griffin! Working with the great team at Therapitas enables us to continually improve our product. JB Jon B. Clinical Director Mental Health Care Used the software for: I used a free trial ### "Product review " October 21, 2019 1.0 Pros Billing features and ability to sync with billing softwares Cons Not user friendly. Not a lot of features Review Source Response from Rethink Behavioral Health October 29, 2019 Hi Jon, Thank you for your feedback on the free trial you had in 2016; we're sorry you have not had a more recent experience to base your review on. We have had many advancements and additional features since then and we would love the opportunity to show you TotalABA today! Talk to a Capterra advisor for free and get results within 15 minutes.