# Goldie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Goldie the right Medical Spa solution for you? Explore 1135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268055/Goldie/reviews --- Goldie 4.8 (1135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Goldie Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews EW Emma W Aesthetic practitioner lash and brow techHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “It’s quick and was an effortless transition my old software, it’s multiple payment options are great for offering clients more options, I was able to easily edit all automated client messages and this will no doubt help me massively in my business“ January 15, 2026 AS Angela S OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “I had an issue setting up my Stripe connection and customer service was limited during the holidays so that part took longer than it should have to resolve.“ January 8, 2026 SK Samantha K BeauticianCosmetics, Self-employedUsed the software for: Less than 6 months. “What I love most about Goldie is that you can take deposits directly through the app, and if you ever need to change appointment times, you can message customers on WhatsApp right from there.“ November 13, 2025 CR Chloe R beauty salonHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The fact clients can’t have and use goldie as an application on their phone and see their appointments in one place“ February 11, 2026 AW Albert W Master BarberConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “It combines ease of use, strong security, solid scheduling tools, and efficient payment processing—making it a great fit for small businesses, service providers, and growing teams.“ December 4, 2025 HM Hollie M Dog GroomerRetail, Self-employedUsed the software for: Less than 6 months. “However it’s annoying how the website link has to have Goldie before it as it doesn’t look like a proper website at the moment though its link.“ March 1, 2026 af ashleigh f pet groomingVeterinary, Self-employedUsed the software for: Less than 6 months. “I really enjoy being able to book my appointments on there for my grooms and it allows me to see who the appointment is for and time and how long“ September 8, 2025 IC Izaak C Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “There's a few small quirks that I wish were different such as, asking a client to respond YES if they want reminders rather than asking them to say STOP, some clients don't read or respond to the first text and don't get reminders.“ July 16, 2025 ## Showing most helpful reviews Showing 1-25 of 1135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grace R. Legal Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Great App" April 6, 2022 5.0 Great experience. It has dropped our NO SHOW to nil. Pros That it helps keep me organized. I love how easy it is to access. Cons That I can't access it on the computer. It would really help if this was available on computer as well. Reason for choosing Goldie I liked the pricing and the comments about it. Review Source CR Chloe R. beauty salon Health, Wellness and Fitness Used the software for: 1-2 years ### "10/10 BOOKING SYSTEM" February 11, 2026 5.0 Absolutely loved goldie so far, the review section is really handy and the text automation to clients is fab Pros So easy to use, good app layout and love that it looks like a personalised website for clients. Very professional Cons The fact clients can’t have and use goldie as an application on their phone and see their appointments in one place Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Had a lot of recommendations for goldie, freshas fees were ridiculous Review Source HM Hollie M. Dog Groomer Retail Used the software for: Less than 6 months ### "Great service " March 1, 2026 5.0 Overall I am really pleased with Goldie, I am pleased with the website it offers along with the booking system is amazing, I love the add ons you can do. However it’s annoying how the website link has to have Goldie before it as it doesn’t look like a proper website at the moment though its link. Everything is amazing I have recommended it to many other groomers. Pros I love the message reminders you can do so easily and quickly and how you get notified to send them. Cons \-The fact you can’t add lunch breaks into the calendar. -that you can’t select a service to only be booked on certain days such as “full groom Saturdays only” Review Source Response from Goldie March 3, 2026 Thank you so much for the feedback. We have shared the request around services tied to dates with the product team. For lunch breaks - there are a couple of options to block the calendar. One of them is to adjust your working hours to have a break in the middle of it - but if you don't want that visible to customers you can also set a recurring personal event on the calendar (click the + in the bottom right corner - add "personal event" and then click add recurrence). This will make it so your calendar will not get booked during those times. Please do not hesitate to reach out to support@heygoldie.com with any questions. JO Joe O. Owner Consumer Services Used the software for: Less than 6 months ### "Bad customer service " February 5, 2025 1.0 Not a great experience. I am going to have to use a different system as i feel if it takes this long to get in touch with a help team i wouldnt like my money going through them Pros Seems like a good system and i like the fact you can take deposits etc Cons Cannot get in touch with the help team at all have been having issues with payment and trying to get in touch with them for days. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Goldie I thought it was geared more towards the hair and beauty industry but i am going to go back to square Review Source Response from Goldie February 6, 2025 Hello Joe, I am sorry you have been having trouble. Can you check your spam folder for our email responses? They would be from support@heygoldie.com or payments@heygoldie.com. We reply to every question - on average in under 2 working hours - but sometimes it can get caught in spam.  AS Angela S. Owner Consumer Services Used the software for: Less than 6 months ### "Goldie is definitely a keeper. " January 8, 2026 4.0 So far so good! I'm really liking it more than Square so far, it seems like a better value for the money. Pros Most of the set up has been intuitive and easy. I really like the website and the added features like forms, social media posts, and follow up texts. So far I think I'm really going to like it. Cons I had an issue setting up my Stripe connection and customer service was limited during the holidays so that part took longer than it should have to resolve. Sometimes it's difficult to find the exact answer I'm looking for. I also had an issue setting up my business hours. I was able to figure out I could do it in the app and it would save, versus doing it on the browser where it wouldn't save. All in all these were mostly minor inconveniences. Alternatives considered [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Reason for choosing Goldie Goldie was less expensive. Goldie is missing some components that grooming specific software like Moego includes, but I didn't think it was important enough to pay almost twice as much. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square recently had a price increase and was missing some features in my pricing plan. Review Source MC Michelle C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Goldie is first rate!" March 19, 2026 5.0 I love Goldie! Easy to set up, secure, updates on everything I need and easy payment processing. It's a great value Pros I love how easy it was to set up! I'm not a technical person so I really appreciated the emails I received step by step to set up my site, card reader and how to's every step of the way. Scheduling and management of appointments is very easy and secure. Great value for the money! I love getting updates from options I can still add and suggestions to make my site better. Cons There's nothing I didn't like. I was scared to try because I'm not technical but Goldie made it easy to understand and shipped my card reader fast! Review Source LB Louise B. Beautician Cosmetics Used the software for: Less than 6 months ### "Love the app" February 18, 2026 5.0 Great, I have had no problems at all with Goldie, the price is really good too, not as expensive as others and I’ve tried a few and this is definitely the best value Pros I love Goldie, it has a lot of features that help you with having a great booking system, it has the option to have online booking, messages your clients to remind them of their appointments Cons There’s nothing I don’t like about using Goldie, I have no cons at all about the app, I love it and would recommend to anyone Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) It was too expensive and they had high fees Review Source Response from Goldie February 24, 2026 Thank you so much for taking the time to leave this review! We really pride ourself on our value so we always appreciate when other people see it! KW Kathleen W. Massage therapist Cosmetics Used the software for: Less than 6 months ### "Goldie ease" March 14, 2026 5.0 It’s been great . I am not very tech savvy and I had no problems at all. Took no time at all to set up. Pros It was easy to set up and great customer service. Quick to respond and easy to understand. Very pleased . Cons Nothing yet. I have not experienced any problems or issues. Customer service has been great and easy to follow Review Source Response from Goldie March 16, 2026 Thank you so much for taking the time to leave this review! EC Erica C. Owner Individual & Family Services Used the software for: Less than 6 months ### "Overall the app is easy to use and i love it" February 19, 2026 5.0 My overall experience using Goldie is great! I love using the app. I recommend any one to use the app! Pros The most I like about using Goldie is its Easy to schedule clients. Goldie is a great app to use. I recommend everyone to use it. Cons There is not a thing that i dont like about using Goldie. Goldie is a app to use. I recommend everyone to use it. Review Source Saemi P. artist Entertainment Used the software for: I used a free trial ### "it is great for individuals bookings" August 27, 2024 3.0 I think it's okay for a personal trainer and Pilates instructor to use with clients.I wish they also had the other option I mentioned. Pros It is okay for a 1-on-1 booking system and I like the design. Cons I am looking for a system of a group class to book, and I want to promote my class. However, they do not have the option I am looking for." Review Source VR Verified Reviewer Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic with room for improvement" July 16, 2025 4.0 So close to gold! By far the most enjoyable schedule program I use, with a few quirks here or there. If they streamline things just a little more, Goldie could very easily become a 10/10. Pros Very intuitive, makes booking super easy for clients. Goldie can text clients if they haven't rebooked after a month, and clients can text back if they have any questions. The UI is clean and works smooth and quick like you'd expect. The amount of features that you get for the price is comparatively way better than the competition. As a sole proprietor, goldie has everything I need to function in the default pro plan, where as most other applications try to hide a few necessities in their super premium plans, resulting in me not pursuing them. One if the main reasons I chose Goldie was their frequent update schedule, and perceived response to feedback. Cons It's missing a few features, ie not limiting the amount of products or services a client can book at once. There's a few small quirks that I wish were different such as, asking a client to respond YES if they want reminders rather than asking them to say STOP, some clients don't read or respond to the first text and don't get reminders. Another quirk: Booking an appointment as the provider doesn't show you what conflicts you may have per service time, rather you need to check the calendar prior. It'd be much more intuitive to have timeslots to choose from in addition to the current clock format. My final small quirk is the inability to hide the payment button when online payments are unavailable. I have them disabled due to my biggest issue, which I elaborate on below. My last, but biggest, compromise with Goldie is the inability to save cards on file WITHOUT a client account. A majority of my clients dislike accounts, but want to pay by card on file. I have not been able to switch off of my previous POS due to this. And as such, I can't take early payments through goldie, as I choose to not split my income into two different POS systems. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Goldie Square's Calendar sync was google-only. Square, Gloss, Vagaro, and Acuity could not let clients add enhancements (or products) without extending the appointment duration. Gloss Genius was VERY slow and buggy. Goldie had much better text features, and is the only platform clients can reschedule themselves on easily. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Calendly had a perfect Calendar sync, but didn't offer major features like recurring appointments, or Conditional text reminders. Calendly was way too bare bones for a spa schedule. Review Source Response from Goldie July 17, 2025 Wow - thank you so much for the detailed review. This is incredible feedback for the team. Related to the SMS - your client opts in to messaging when they create an appointment, so they get the messages by default unless they send stop. Please let us know if you are seeing otherwise so we can look into it. Thank you for the feedback on service limits, payments button, and booking conflicts. We currently show conflicts when the appointment is recurring and I will share the idea of expanding it with the product team. For your last point about client accounts - a client account is actually not required to save a card on file. We give clients the option to create an account, but that's primarily to review appointment history. We will review the language we use here to make that clearer. Also we have some big card on file updates coming soon so stay tuned. If you have any other payments feedback - we would love to hear it. Let us know at payments@heygoldie.com  EC El C. Nail Technician Retail Used the software for: Less than 6 months ### "Best Move Ever!" November 16, 2025 4.0 It was definitely a learning curve moving from another booking system to Goldie but I can confidently say I’m very impressed with it. Pros The built in card payments is fantastic! The switch over process was quick and easy too. The customer service is impressive, any email I’ve sent was replied too so quickly with all my questions answers and any issues fixed. Cons I would like to have an invoice available that consolidates the months payments received and card fees paid, this was available with my last booking system. I do think that finding and navigating certain things in settings can be difficult, such as changing certain work days to add holidays. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Ovatu](https://www.capterra.com/p/132529/Ovatu-Manager/) Reason for choosing Goldie Recommendations from other nail techs who love Goldie Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) The hidden fees were becoming insane, then an added monthly fee was coming into play on top. Review Source Response from Goldie November 17, 2025 Thank you so much for the feedback. We would love to hear more about the consolidated invoice request. Can you email me at payments@heygoldie.com to discuss further. JT John T. Osteopathic Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great booking app at a great price" June 9, 2025 5.0 9/10. It’s easy, convenient works amazing on the iPad and phone. Had very few issues. If you are not overly tech savvy or just starting a business and want to look at an organisation system. This is 100% it. Pros It’s extremely easy to just pick up, everything is pretty straightforward and obviously. That’s THE most important thing. Love how notes appear on the next booking as a reminder! Cons Not obvious how to scan/copy in forms. I’d love a Mac/pc version to accompany the mobile.. maybe there is I just haven’t explored it properly! Other than that I really can’t think of much. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Goldie Cheaper and simpler to use, plus free trial Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Expensive and too many unnecessary feature. Mobile support not great Review Source Response from Goldie June 10, 2025 Thank you so much for taking the time to leave such a positive review! We would love to hear more about you forms request if you can reach out to us at support@heygoldie.com ML Morgan L. Nail technician Cosmetics Used the software for: Less than 6 months ### "ByMorgan review " November 25, 2025 5.0 Very positive :) haven't had any issues, unsure whether I will set up payment options but nice to have the choice! Pros Was very easy to set up Clients have reported that it is nice to manage their appointments and having the option to pay Last system did not include text messages so that is nice Cons Not particularly a con, but I couldn't find the option to import from Salon IQ so had to manually import everything Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Goldie Easier to use, preferred actual face of the system Switched from [SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/) I left the salon I was working at so had freedom to choose which system I wanted Review Source AH Aveis H. Owner Cosmetics Used the software for: Less than 6 months ### "Overall great with one dislike " September 24, 2025 5.0 Pros Affordable. Easy to work with. Easy to manage. Will recommend to others in the beauty industry. 10/10 Cons I don't like how it say that deposits can be transferred if a client cancels. Then I have to write in my policy that deposits cannot be transferred. Please remove that phrasing from the checkout process. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Wanted to make booking looking more intriguing and easy to use for my clients and I. Review Source Response from Goldie September 26, 2025 Thank you so much for taking the time to leave a review! GW Genevieve W. Dog groomer Consumer Services Used the software for: Less than 6 months ### "Great scheduling app" October 21, 2025 5.0 Not bad so far! Still figuring things out. I would say I am happy with the service as of now. I have not found any issues yet. Pros I use Goldie to schedule my dog grooming salon appointments. It's a very easy scheduling system and has lots of add on that help with marketing and customer organization. Cons The price tiers are not very inclusive. I would have to upgrade to a much higher tier to be able to take deposits from customers. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reminders for customers is an important feature I need. Review Source Response from Goldie October 24, 2025 Thank you for the feedback. We currently support deposits on the starter plan in most regions. Can you reach out to support@heygoldie.com and we can take a look at your account? NW Nicole W. Owner Chemicals Used the software for: 6-12 months ### "Goldie is the best app that handles all your needs." December 2, 2025 5.0 My overall experience with Goldie is outstanding. I never had an app that I can customize just for me using the free and paid subscriptions. Pros I love the scheduling part of the Goldie app. It makes it more convenient for me as well as my customer to log into the app and schedule their appointments with me. Cons There is nothing that I like least about Goldie. The whole app is great, and I love everything about it. Review Source Response from Goldie December 4, 2025 Thank you so much! SM Samara M. Massage therapy Mental Health Care Used the software for: Less than 6 months ### "Goldie fun." April 30, 2025 5.0 It’s a pretty good platform. I love the name. Goldie reminds me of Goldie Hawn.😁 Pros Goldie is pretty helpful. It’s an easy platform which is nice and it’s nice because you can build up upon it if you want to. you can almost build it the way you want to, but they make it easy in the beginning. It’s the easiest one I’ve looked at. I’ve been looking at all kinds of platforms in this one seems to be the easiest. Cons I don’t really have any complaints. It’s pretty good. The best one I’ve used so far. Review Source Response from Goldie June 4, 2025 Thank you so much for taking the time to leave such a glowing review! MB Megan B. Beautician Cosmetics Used the software for: Less than 6 months ### "Best booking app for business owners in the beaty industry " January 15, 2026 5.0 I have only been using this app a few months ans unlike the others, this app has been the easiest and best one i have used. Pros This app is amazing!! The way it can colour-code for certain services really helps with booking people in. Its also great for sending messages to clients for reminders of their appointments. Its so easy to schedule clients in or even adjust appointments to suit your schedule. The payment process is so easy and reliable. Definitely great value for money i would recommend this app 100% for business owners. The privacy and security of appointments are secure and protected. Cons I dont like the fact you cant use paypal as a payment method rather than just bank cards. I think paypal would be a great option of payment also. Review Source LR Lucy R. Hairdresser Health, Wellness and Fitness Used the software for: Less than 6 months ### "First time self employed love " September 25, 2025 5.0 Simple, effective and super helpful. As a first time goer at being self employed the Goldie appointment system has made it so easy for me. The fact they create a whole website for clients to book on at the price they charge is incredible. I am absolutely loving everything Goldie has to offer. Pros Easy to use Easy for clients Automated reminders are a God send Client details kept confidential Easy to book time off Easy to move or change appointments Love the review opportunities Great value for money Cons Could be more templates available for websites Can't change specific service timings for certain clients Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Goldie Value for money, word of mouth recommended Review Source Response from Goldie October 15, 2025 Thank you so much for leaving a review. We would love to hear more about the service timing for specific clients. Can you reach out to us at support@heygoldie.com? JJ Jazzlyn J. House cleaning Hospitality Used the software for: 1-2 years ### "Excellent addition to my business" October 3, 2025 5.0 I love everything about Goldie. Goldie has added the spruce to my business, and it allows it to run smoother. Pros It allows my business to run smoother and allows my clients to book securely and professionaly. My clients enjoy the simple way of booking. Cons Sometimes my money takes days to deposit. Which sometimes causes a delay in my business operational and slows me down from paying employees. Review Source Response from Goldie October 6, 2025 Thank you so much for taking the time to leave this amazing review! kF kieran F. Driving instructor Education Management Used the software for: Less than 6 months ### "Good but could be better " November 16, 2025 4.0 It’s a good app. It would only need a few adjustments to make it perfect. I made my suggestion but they did not take it onboard Pros Great for automated text reminders. Customers can book themselves in which is great. As a driving instructor I can have automated text messages sent to a student on the day of there test without me having to remember Cons The calendar is a bit messy. Also the only pay option is stripe which is way to expensive for a small business to pay. But I can work around that but when someone does pay me I can’t show paid on the calendar without it going through stripe. Which make it hard to remember who prepaid and who didn’t Review Source Response from Goldie November 17, 2025 Thank you so much for the feedback. We would love to hear more about your thoughts on the calendar - please shoot us a note at support@heygoldie.com. BP Bianca P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Goldie review " January 6, 2026 5.0 Overall a good experience with Goldie. Simple and easy to use features with the option of payment processing. Pros This program was easy to learn, secure and pretty good value. It had good features like easy appointment scheduling and client reminders. Cons Goldie customer service could be a little hard to get in touch with. It could use a few other updated features as well. Review Source Response from Goldie January 7, 2026 Thank you so much for the review. I'm sorry you had issues getting in touch with Support in the past. We are always striving to improve our response time and will continue to do so. We would love to hear more about the features you would like to update. Please let us know at support@heygoldie.com. DM Dan M. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "After 3 weeks of use" November 19, 2025 4.0 So far i was very excited about it. The more I’m using it the more glitchy things I’m running into, unfortunately. I can’t say for sure if I’m going to keep it Pros A lot of features I didn’t expect to see and all within the app rather than having to use the desktop version. Processing fees are good too Cons Its glitchy. Going to the help menu makes you continue a conversation versus allowing me to chat with AI assist. Someone who starts to book will remove that availability for much longer than 10min. They don’t book but it remains blocked for 30min to 1hr. This is making us lose money Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Looking for more features, such as add ons Review Source KJ Kyla J. CEO Cosmetics Used the software for: Less than 6 months ### "Best booking app ever" September 16, 2025 5.0 My overall experience is 10/10. It's extremely easy to use. The transferring of my appointment firm my previous app was easy and they did all the work for it . Pros Goldie is as far the best booking app I ever used. It basically have everything I need to run my hair salon. I wish I knew about this app before all the apps I used since I've been in business. (6 years now). The features are on point and everything a salon need they got it. I'm extremely happy 😊 and excited to use this app for my business. Cons So far the only thing is merging app to social media and Google that I'm having a hard time with but besides that I enjoy it. Review Source Response from Goldie September 17, 2025 Thank you so much for taking the time to write such a glowing review. If we can help connect your google account please reach out to us at support@heygoldie.com. Talk to a Capterra advisor for free and get results within 15 minutes.