# Goldie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Goldie the right Medical Spa solution for you? Explore 1162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268055/Goldie/reviews --- Goldie 4.8 (1162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Goldie Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews EW Emma W Aesthetic practitioner lash and brow techHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “It’s quick and was an effortless transition my old software, it’s multiple payment options are great for offering clients more options, I was able to easily edit all automated client messages and this will no doubt help me massively in my business“ January 15, 2026 AS Angela S OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “I had an issue setting up my Stripe connection and customer service was limited during the holidays so that part took longer than it should have to resolve.“ January 8, 2026 LS Leah S Nail technicianConsumer Services, Self-employedUsed the software for: Less than 6 months. “The set out of the system for my clients when booking, it’s nice and simple and you can add photos to each category to make it easier for them.“ May 14, 2026 CR Chloe R beauty salonHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The fact clients can’t have and use goldie as an application on their phone and see their appointments in one place“ February 11, 2026 MS Mark S BarberBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Scheduling and the booking it helps me to keep track everyone coming and going to be able to stay on top my business“ May 15, 2026 HM Hollie M Dog GroomerRetail, Self-employedUsed the software for: Less than 6 months. “However it’s annoying how the website link has to have Goldie before it as it doesn’t look like a proper website at the moment though its link.“ March 1, 2026 af ashleigh f pet groomingVeterinary, Self-employedUsed the software for: Less than 6 months. “I really enjoy being able to book my appointments on there for my grooms and it allows me to see who the appointment is for and time and how long“ September 8, 2025 MK Mya K Nail techCosmetics, Self-employedUsed the software for: 1-2 years. “Finally, despite its appealing features, the lack of seamless integration with other tools I regularly use made the overall experience less efficient and a bit frustrating over time.“ May 24, 2026 ## Showing most helpful reviews Showing 1-25 of 1162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grace R. Legal Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Great App" April 6, 2022 5.0 Great experience. It has dropped our NO SHOW to nil. Pros That it helps keep me organized. I love how easy it is to access. Cons That I can't access it on the computer. It would really help if this was available on computer as well. Reason for choosing Goldie I liked the pricing and the comments about it. Review Source PH Paige H. Makeup artist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beauty business " April 28, 2026 5.0 Great Experience! Helping me to easily run my business and my customers to get the best booking experience Pros Easy to book now I don’t get missed appointments and my scheduling has got a lot better! No bugs or issues like I had with other sites and easy communication between me and clients messaging Cons Iv had no bugs or issues with yet! Great value for money and helps me run my business smoothly Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Cost was too much for a small business it was taking quite a bit to run Review Source Response from Goldie April 29, 2026 Thank you so much for taking the time to leave this review! JO Joe O. Owner Consumer Services Used the software for: Less than 6 months ### "Bad customer service " February 5, 2025 1.0 Not a great experience. I am going to have to use a different system as i feel if it takes this long to get in touch with a help team i wouldnt like my money going through them Pros Seems like a good system and i like the fact you can take deposits etc Cons Cannot get in touch with the help team at all have been having issues with payment and trying to get in touch with them for days. Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Goldie I thought it was geared more towards the hair and beauty industry but i am going to go back to square Review Source Response from Goldie February 6, 2025 Hello Joe, I am sorry you have been having trouble. Can you check your spam folder for our email responses? They would be from support@heygoldie.com or payments@heygoldie.com. We reply to every question - on average in under 2 working hours - but sometimes it can get caught in spam.  SP Suphotjana P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent salon management software" March 16, 2026 5.0 Overall is a very good and stable salon management software. It definitely requires some additional functionality to address the issues that I have highlighted, but overall it really is an asset to our business. Pros Ease of use, logical and intuitive layout, customers find the online booking app very easy to use. Reduced DNA's by 66% by using the text reminder system though the AI receptionist. Cons No functionality to add two therapists to one appointment. This is a very important feature for us to have, as we have clients with a disability that require two therapists in attendance. No functionality to merge clients records, this would really be helpful, as it is so easy to create duplicates by mistake. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Goldie Ease of use, intuitive interface and no expensive addons to get a completely function management system. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Prices became too expensive for a small business to continue with. Review Source Response from Goldie March 17, 2026 Thank you so much for the feedback! We have shared your duplicate staff member request with the product team. AS Amy-Louise S. Dog groomer Veterinary Used the software for: Less than 6 months ### "Easy to use " May 23, 2026 5.0 Saved me a lot of time booking and sending out reminders. Admin is now much easier to manage day to day. Pros Easy to use, has all the features I need and saves me time sending reminder texts etc out manually to clients. Cons Doesn't automatically text clients when I alter an appointment in the diary. I.E if I move the time up in my diary manually. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Goldie I liked how it looked and how easy it was to use Review Source Response from Goldie May 25, 2026 Thank you for taking the time to leave such an nice review. JF Joane F. Nail artist Individual & Family Services Used the software for: Less than 6 months ### "Good appointment app " May 10, 2026 5.0 Good app. Would love it to be a little bit more friendly when navigating in it. I like it and will renew. Pros Good thing is that it has Appointment automatic reminders. You can choose if the message is from your phone number or an automated number Cons Very tricky when trying to set up deposits. When requested the help I needed an AI email was received as a response. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Wanted to try something new. A more friendly app Review Source Response from Goldie May 13, 2026 Thank you so much for the feedback. I'm sorry for the trouble you had setting up deposits. If you still need help you can reach out to payments@heygoldie.com and we can help you with your deposit settings. DM Dj M. CEO, Founder Marketing and Advertising Used the software for: Less than 6 months ### "Really enjoying so far" April 14, 2026 5.0 I am a budding freelancer and starting my business. has been a god send board, taking virtual and credit card payments. Set up a seamless in the execution is flawless. Pros makes it easy to track specialized inventory and bill customers. Recieving payments are lightning fast and Goldie ads a level of legitimacy for those starting out in business. Customers love the option to pay online. Cons Its not a huge deal at all, but the app could use a facelift with a default option thats not a calendar. I can see people confused as what to do. Alternatives considered [Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Reason for choosing Goldie I heard how good the payments options were, and that it was easy to use.And fully customizable Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted a better option with cheaper fees.That was not reliant on having an attachment Review Source RH Renee H. Manicurist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy user!" May 1, 2026 5.0 I love it! I switched from Acuity and m so happy with the overall experience and would recommend to anyone. Pros The interface for my clients and the user friendly experience. I love the app and the layout of the different websites. Cons Some of the limitations on customizations to the website and also in the backend for me to be able to have control over certain things. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Interface of the website and user friendly experience Review Source AD Ariana D. Owner Consumer Services Used the software for: Less than 6 months ### "AMAZING BOOKING/CLIENT system" May 7, 2026 5.0 Overall i really love . pretty easy to use for the most part. i would absolutely recommend it to any and everyone ! Pros i love that there are multiple amazing things that are offered. especially the marketing messaging that is included. and it is for an AFFORDABLE price, you don’t have to pay additional Cons the app can be a little hard to navigate sometimes. i’m also not necessarily the. biggest fan of the calendar set up on the app. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) the price for gloss genius and not a lot of perks to it. and the accessibility for square was just not good. the mobile app was terrible and confusing to use Review Source Saemi P. artist Entertainment Used the software for: I used a free trial ### "it is great for individuals bookings" August 27, 2024 3.0 I think it's okay for a personal trainer and Pilates instructor to use with clients.I wish they also had the other option I mentioned. Pros It is okay for a 1-on-1 booking system and I like the design. Cons I am looking for a system of a group class to book, and I want to promote my class. However, they do not have the option I am looking for." Review Source MK Michael K. Aesthetic practitioner Alternative Medicine Used the software for: 1-2 years ### "Intuitive, User-Friendly, and Worth Coming Back To" December 17, 2025 5.0 I originally used HeyGoldi for a year, then decided to move to another platform. However, I only lasted about eight months there before realizing how much I missed the simplicity and user-friendly design of HeyGoldi. In the end, I chose to return, mainly because of how effortless and intuitive the system is compared to others. Pros I’ve been using the HeyGoldi app and what I like most about it is its interface — it’s clean, intuitive, and very easy to use. Cons One great additional feature that I believe is currently missing would be the ability to share a calendar with another practitioner. This would allow another practitioner to carry out treatments during time slots when I don’t have any clients booked, making even better use of available time overall. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Goldie Booksy seems to be too complex and difficulty to use Switched from [THAT TIME](https://www.capterra.com/p/10014495/THAT-TIME/) HeyGoldie has better client management, sms reminders and platform is much easier to use as well. Review Source MW Megan W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Absolutely loving it! Best one by far" August 18, 2025 5.0 I’m really enjoying it has everything I’ve been looking for in a booking system for such an amazing price which is why I choose them, I hope the remain competitive with this as most sites are just unaffordable now. I also love you get your own website Pros I love that people can book online but I’m able to choose where I send the link so it isn’t Available to everyone if I don’t want it to be, but also that I can approve appointments Cons The only thing I would change is that the appointments can be turned a certain colour in the Calendar once they have been completed, as they show a green icon but it would be good if you had the choice for the whole appointment to show green in the Calander Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Timely](https://www.capterra.com/p/142756/Timely/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Goldie Fresha, phorest, aesthetic nurse software, get timely, booksy! And way more!!To name a few Because they had EVERYTHING I needed and were so valuable Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Because I couldn’t have an online booking option without being advertised on a market place, which I didn’t want. Also I didn’t want to take on any new clients and you weren’t able to accept or reject appointments they were just able to automatically book. Review Source KD Kirsty D. Nail Technician and Beautician Cosmetics Used the software for: Less than 6 months ### "Happy I Moved To Goldie" October 21, 2025 5.0 Pros I found it really easy to move over my existing clients and appointments, it was a very quick and easy process and I was set up and ready to go in no time. This was really important to me so I was impressed with how it was handled. I find it really good value for money and is considerably cheaper than the software I was using previously. My favourite thing is the booking page having a gallery and review area, they've really helped me stand out. Overall it's very easy to use and schedule appointments and my clients seem to have no problems. Cons The only things I wish were better is the reports available. I like to be able to break up my stats into different areas i.e how much I took on card Vs cash and how long it takes payments to come to you once received from a client. For that reason I use a different company for payments. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Goldie Because of usability, fictions available and booking gallery Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Due to the monthly cost being quite high Review Source Response from Goldie October 24, 2025 Thank you for the feedback. I would love to learn more about the reports data you would like to see for payments. Can you reach out to us at payments@heygoldie.com? PE Page E. Owner and operater of a hair salon suite Consumer Services Used the software for: Less than 6 months ### "Happy Goldie user" September 8, 2025 5.0 9.5 out of 10! This has helped me with the start of my business. I love that i can keep notes for each client. Pros Easy to understand. Helpful. Returned my question through email very quickly. Great price. I love the customization. Cons The client cant tip over 100% of the service value. And I cant adjust timing while making an appointment. I have to go to the services and adjust all timing. I cant customize per appointment. And i cant tell when my card reader is coming in Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) I opened my own salon suite. My previous salon closed Review Source MS Makeyla S. Business Owner Cosmetics Used the software for: 6-12 months ### "Great Pricing!" February 18, 2026 5.0 Great! I love this because it’s user friendly for me and my clients. It’s a great price for what I need in my business. Pros I like the price! It’s a great price and I get exactly what I need. I think I pay about $29 a month but I get every feature I need. Cons Sometimes there is minor bugs and glitches but so does any app. The discount feature has a small problem where the dates are incorrect. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Goldie GlossGenius is too expensive for getting the same features with . It’s at least $15 more. I’m not paying that. Review Source Response from Goldie February 24, 2026 Thank you so much for taking the time to leave this review! We released an update last week to fix the discount dates - if you are still seeing that issue please let us know. YU Yanisset U. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Overall recommend over other booking apps" November 10, 2025 5.0 So far I do enjoy using it. It's been easy. I've used square which I liked but was not as aesthetic as . Pros I like how easy it to use vs other platforms I've used. Everything is easy to change. I also like how fast I can communicate with customer service. Cons I don't like how long it takes to go into my bank account. I think it should give you an option of transferring it faster. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Goldie Because i liked how it looked and it was easy to see how sent deposits Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Too complicated. Couldn't see who gave me deposits with ease. Review Source Response from Goldie November 11, 2025 Thank you so much for taking a time to leave a review. We do offer instant payouts along with our next business day payouts. Please reach out to payments@heygoldie.com so we can look at your account and see why you aren't seeing this. LM Lucy M. Nail tech Cosmetics Used the software for: Less than 6 months ### "Great app recommend for nail techs " January 15, 2026 5.0 So far I'm really enjoying it and my clients find it easy to use, it's been easy to sign up and navigate. Pros I love how it looks and the ease of using. I love that it is easy to edit and looks very professional. Cons Maybe more free themes. So of the free themes are a little bit basic. Would be nice if there were a few more options Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Goldie You were better in price and how it looked Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) This was a lot easier to use and looked better Review Source RS Reneasha S. Hairstylist Cosmetics Used the software for: 6-12 months ### "I love Goldie" October 31, 2025 5.0 I love it. It has helped me keep track of my payment records and has made appointments scheduling easier for my clients Pros Being able to accept deposits and payments for appointments right on the app. I also like that I am able to customize my app. Cons I have not yet found anything I’m displeased with. When I figure out what I don’t like, I will get back with you on that. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Styleseat has too many extra fees and a little pricey Review Source JA Jessie A. Nail Technician Cosmetics Used the software for: Less than 6 months ### "Love Goldie" September 22, 2025 5.0 I have liked my experience so far. It is great value for the price and certainly made my life easier to start my nail business. I highly recommend for new small nail businesses! Pros I liked that it had a free option to get a feel for it and determine if upgrading to a paid one is worth it or not! It is extremely beginner friendly and convenient for business just starting out and that dont want to commit to a monthly payment. The free version provided appointment scheduling, payment processing, messaging, and overall great scheduling for no cost! Truly a great platform for new businesses. Cons I disliked the small amount of customizability of the booking website through . I upgraded to the pro version and even then, there is little to no customizability for the booking website. Upgrading to pro plus is the only way to fully customize, but pro plus is more than what I need for my business. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Goldie The free starting plan was the most enticing part about . I liked being able to try it out and see what demand I had and whether or not I needed more than what the free version offered. Review Source Response from Goldie September 23, 2025 Thank you so much for taking the time to leave a review! MB Marius B. Hair colourist Retail Used the software for: Less than 6 months ### "Great design " October 15, 2025 4.0 Its a little to early because i just start using the program, but so far im happy with the choice i made. Compare with other program i checked before i decided to choose this one, i think is one of the best Pros The layout of the program and the prompt answer when you have a question. A bonus is the fact you can use different colours for different types of appointments Cons The fact i cannot zoom in to see the whole day at once, and i have to scroll up and down to be able to see the whole day schedule Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) I use an iphone before, i switched to a Samsung and the program wasn't Android friendly Review Source Response from Goldie October 16, 2025 Thank you so much for taking the time to leave a review! HM Hollie M. Dog Groomer Retail Used the software for: Less than 6 months ### "Great service " March 1, 2026 5.0 Overall I am really pleased with , I am pleased with the website it offers along with the booking system is amazing, I love the add ons you can do. However it’s annoying how the website link has to have Goldie before it as it doesn’t look like a proper website at the moment though its link. Everything is amazing I have recommended it to many other groomers. Pros I love the message reminders you can do so easily and quickly and how you get notified to send them. Cons \-The fact you can’t add lunch breaks into the calendar. -that you can’t select a service to only be booked on certain days such as “full groom Saturdays only” Review Source Response from Goldie March 3, 2026 Thank you so much for the feedback. We have shared the request around services tied to dates with the product team. For lunch breaks - there are a couple of options to block the calendar. One of them is to adjust your working hours to have a break in the middle of it - but if you don't want that visible to customers you can also set a recurring personal event on the calendar (click the + in the bottom right corner - add "personal event" and then click add recurrence). This will make it so your calendar will not get booked during those times. Please do not hesitate to reach out to support@heygoldie.com with any questions. HL Haelyn L. Hair Stylist Cosmetics Used the software for: Less than 6 months ### "Effortless Scheduling and Client Management" November 10, 2025 5.0 My overall experience with has been very positive. It’s reliable, easy to use, and has simplified so many parts of running my business — from booking to reminders to payments. It truly helps me stay organized and give my clients a smooth experience. Pros I really liked how user-friendly and organized is. It makes scheduling, reminders, and payments so simple — everything runs smoothly and saves me time with clients. Cons I didn’t dislike much, but sometimes the app can feel a little limited when it comes to personalizing things to fit my brand and client experience. Review Source Response from Goldie November 11, 2025 Thank you so much for taking the time to leave a review! MB Megan B. Beautician Cosmetics Used the software for: Less than 6 months ### "Best booking app for business owners in the beaty industry " January 15, 2026 5.0 I have only been using this app a few months ans unlike the others, this app has been the easiest and best one i have used. Pros This app is amazing!! The way it can colour-code for certain services really helps with booking people in. Its also great for sending messages to clients for reminders of their appointments. Its so easy to schedule clients in or even adjust appointments to suit your schedule. The payment process is so easy and reliable. Definitely great value for money i would recommend this app 100% for business owners. The privacy and security of appointments are secure and protected. Cons I dont like the fact you cant use paypal as a payment method rather than just bank cards. I think paypal would be a great option of payment also. Review Source LR Lucy R. Hairdresser Health, Wellness and Fitness Used the software for: Less than 6 months ### "First time self employed love " September 25, 2025 5.0 Simple, effective and super helpful. As a first time goer at being self employed the appointment system has made it so easy for me. The fact they create a whole website for clients to book on at the price they charge is incredible. I am absolutely loving everything Goldie has to offer. Pros Easy to use Easy for clients Automated reminders are a God send Client details kept confidential Easy to book time off Easy to move or change appointments Love the review opportunities Great value for money Cons Could be more templates available for websites Can't change specific service timings for certain clients Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Goldie Value for money, word of mouth recommended Review Source Response from Goldie October 15, 2025 Thank you so much for leaving a review. We would love to hear more about the service timing for specific clients. Can you reach out to us at support@heygoldie.com? BP Bianca P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Goldie review " January 6, 2026 5.0 Overall a good experience with . Simple and easy to use features with the option of payment processing. Pros This program was easy to learn, secure and pretty good value. It had good features like easy appointment scheduling and client reminders. Cons customer service could be a little hard to get in touch with. It could use a few other updated features as well. Review Source Response from Goldie January 7, 2026 Thank you so much for the review. I'm sorry you had issues getting in touch with Support in the past. We are always striving to improve our response time and will continue to do so. We would love to hear more about the features you would like to update. Please let us know at support@heygoldie.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.