# Page 6 | Daxko Operations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Daxko Operations the right Nonprofit solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268006/Daxko-Operations/reviews --- Daxko Operations 4.5 (166) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 23rd, 2026 # Page 6 - Reviews of Daxko Operations ## Showing most helpful reviews Showing 126-150 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Uchenna O. Senior Membership Director Used the software for: 2+ years ### "Intuitive and Reliable" March 7, 2018 5.0 Excellent reports and functionality Pros Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software. Cons the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing. Review Source HG Hailey G. Membership Information Services Used the software for: Less than 6 months ### "Beta tester at last company, this is fairly straightforward " October 11, 2022 4.0 Pros The ability to house so much information on a membership information page. Cons The fact that you cannot fully remove a member from the membership information page when specifically requested. I realize we don't want to delete membership data but if someone doesn't want a specific person on their account, it shouldn't be too much to move them to another "non member" account. Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Great product " October 20, 2019 5.0 Overall it is a lot better then the previous program we have used Pros I enjoy the versatility of the software. We utilize it for both program registration and our membership department. I use it daily and it helps to streamline the process. Cons Program creation takes a long time. It doesn’t allow for many short cuts, or deleting of a product once you have created it. Review Source JG Justin G. Senior Director of Member Engagement & Wellness Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dream Software" January 15, 2019 5.0 A few years back when we first began exploring new software to improve our member experience, we had many checkboxes that needed to be met. Daxko Operations was the one and only that accomplished all needs. The most powerful experience we have in using Daxko Operations is the support of the Daxko Team. When we have a vision, or would like to customize our software experience, Daxko is ready for us an works with us. It's more than just a software; it's a dream scenario and partnership that helps us stay at the forefront ahead of our competition. The time it took to build and customize our platform, train, launch, and grow was faster than anyone in our organization could ever imagine. Pros Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today. Cons I can proudly and confidently say that there is nothing we like least or dislike about the software. Review Source KA Kathy A. Billing Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Administrative and Functionality" January 17, 2020 5.0 I am an advocate for Daxko in our organization. The support and customer service is wonderful. Pros The ease of membership sales and changes. It is great being able to track staff usages through the event log. The recently updated Corporate Membership invoicing was a great update, literally saved me hours of time per month. Cons The child care package can be very cumbersome when you need to change an enrollment for a child. When granting permission, sometime is not clear exact what those permission are. Reason for choosing Daxko Operations The ease of use and the input that we have is customizing some of the functions to meet our organizations needs. Review Source Nicholas S. Student Pastor Religious Institutions Used the software for: 6-12 months ### "A Competitive Data Organization Software" April 8, 2019 4.0 We at the YMCA use Daxko to check-in members, update their membership information and track retention trends. Overall this software does the job well. I would recommend it and put in the top-running for anyone searching for database software. Pros Daxko has many different features that allow users and administrators to access different information about guests, track attendance trends, and provide accurate member/guest retention data. Cons Daxko can often be difficult to use, depending on what you're searching for. Sometimes, there are specific actions you must take when using the software that could be made easier with a few simple coding changes. Review Source JB Jesse B. Membership Director Health, Wellness and Fitness Used the software for: 2+ years ### "Walla Walla YMCA Experience " October 17, 2022 5.0 Overall this has been a good relationship. Very friendly staff and knowledgeable solutions Pros I do like the ease of training new employees. I think it is a fluid design. Cons More payment options for draft days. The 1st and the 15th are the only current options Review Source DH Dawn H. Membership Experience Lead Recreational Facilities and Services Used the software for: 2+ years ### "I hope this Helps " October 20, 2022 5.0 Pros I I like the fact that not group ex and Daxko are linked in together so it is easier to find what our members need Cons The constant Changing of the Software. We never get told we just hop on and there is something new to learn Review Source BH Brandi H. Member Services Director Non-Profit Organization Management Used the software for: 2+ years ### "Customers since 2008 will little to no complaint about the company and their products " December 21, 2017 5.0 I recommend this software to all of my colleagues because of the ease of use and the self-paced online training that is perfect for on-boarding. Pros Internet based so I can access the software easily from anywhere, on any device. That is so helpful when dealing with part-time and seasonal employees that need help while I am out of the office. I was able to easily take a 3-month maternity leave and keep up with work from home on my own terms. The staff seem to really care about their company. Cons I have not had any complaints with customer service but my surrounding branches have had a very difficult time getting good assistance. We pay a significant amount of our budget to Daxko services so excellent troubleshooting should come with the software. Review Source AZ Amy Z. Membership Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ymca" October 24, 2022 5.0 Pros I think that it is easy to use and navigate Cons I dont like that you can't scan unlimited docs on daxko Review Source VR Verified Reviewer Payroll Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Daxko is Great!!!" February 12, 2019 4.0 Pros Ease of use. Ability to navigate easily between features. Cons Some of the reporting doesn't work the way I need it to. Review Source CS Cheryl S. Administrative Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy software system" October 22, 2019 4.0 Overall it has pros and cons as do any software programs. There are some things I like more than our previous system & some things aren't as good but overall I'm satisfied with it. Pros Daxko is easy to learn how to use. Also, it's good that access can be given or blocked to different users on an as-needed basis. Cons I HATE the transaction record. I make a lot of corrections & changes regarding our childcare program & the transaction record can get so long that it's practically impossible to decipher anything. I understand how a record needs to be kept of all changes but simple entry errors should just be discarded instead of being saved & that is not always possible. Review Source AS Angie S. member services Recreational Facilities and Services Used the software for: 1-2 years ### "Dakota review" October 25, 2022 3.0 It's been fine Pros Nice database of members, easy to use. Can find anything you want very easily Cons Emails take a full day to send when clicking on the members email to reach them. Review Source VR Verified Reviewer Membership staff Sports Used the software for: Less than 6 months ### "Review JMiller" March 5, 2024 5.0 Pros Ease of use was the most important feature offered. Cons Payment malfunctions were very inconvenient. Review Source Response from Daxko March 18, 2024 Hi there - thank you for taking the time to provide this feedback! We understand that payment malfunction can be frustrating. Please know our team takes these issues very seriously and are always here to help navigate these issues with you. CE Christina E. HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "User friendly and gets the job done" October 3, 2017 4.0 Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in the system and as a result, balances and account information is accurately reported to our members. Pros Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies. Cons I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works. Review Source tK tim K. customer relations Health, Wellness and Fitness Used the software for: 1-2 years ### "ease of use " March 8, 2024 5.0 the overall is absolutely fine. i just don't like it aske me to verify who i am after i have already verified who I am Pros i think once you get the hang of it, you find it is actually very simple to use ! Cons there are so many different passwords, logging in! and makes you sign in twice .. what is that Review Source KY Kim Y. Membership Director Used the software for: 2+ years ### "Very positive experience." November 10, 2017 5.0 Pros Their customer support is top notch! They are fast and thorough at responding and helping! Literally the best customer service I've found. Cons Building a custom report can be challenging. Wish you could modify the software for certain things without huge fees but I understand why there is an expense. Don't like that you can't reuse your gift cards. Review Source VR Verified Reviewer Ticketing & Box Office Manager Used the software for: Less than 6 months ### "Good But Not Great..." October 10, 2017 3.0 Pros There are some great features about this program...programs and information about members is very easy to find; I like the ease and usability of the program in terms of checking members in at our front desk, and using/toggling between two or more open tabs of the system, so you can do different tasks and not have to go back and forth while being interrupted. It is pretty quick to train people on, and to catch on. Cons There are also a few things that puzzle me about this software...creating units for our members and non-members...it takes like 3 screens to approve and process. The steps to do a membership are a little convoluted, and the fact that we have to create an adult unit and then add a child, when it is just the child signing up for the class is very time consuming. It appears that they are listening to some of our questions and concerns, so hopefully we will have some updates that make our jobs more efficient. Review Source VR Verified Reviewer Member Services Lead Non-Profit Organization Management Used the software for: 2+ years ### "Great for companies that need a membership software." August 28, 2018 5.0 Overall positive experience. Daxko Operations is easy to navigate and use even for someone who is not computer savvy. Pros Daxko routinely updates their software and their Daxko Community Help Center has a vast amount of articles that are also helpful. Cons There have been a few instances where reports do not export correctly. Review Source PJ Paul J. Conditioning Coach Health, Wellness and Fitness Used the software for: 2+ years ### "I used Daxko for about 4 years, and never had problems with it. It was very efficient for me. " February 12, 2018 4.0 An easy, efficient registration system for classes, programs and events. Pros I set up programs for members to enroll, and the features allowed me to easily change the dates every time a session ended. This cut down on some much administration time because I didn't have to set up a new program from scratch every session. Cons From time to time I had complaints from members about the complicated process of enrolling in one of my Daxko programs. It was easy to use for me, but not for my new members. Review Source DR Daniel R. Member Services Lead Non-Profit Organization Management Used the software for: 2+ years ### "Using Daxko Operations has been a great improvement from our previous member database software." February 2, 2018 5.0 Pros Easy to use. Self-paced training is available for new staff to utilize. Reports that are easy to create. Cons There are very few cons to this software. Program registration would be a great addition to the self-paced essentials training. Review Source FD Frank D. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Non Profit Utilzation" October 24, 2022 5.0 Manual process. Pros Accounting History tracking and reconciliation. Cons In ability to create and track camp programs Review Source TA Tanelle A. membership Health, Wellness and Fitness Used the software for: 2+ years ### "Dasko" October 16, 2022 3.0 its been okay I just wish they would stop moving stuff around Pros Its not hard to uuse. Its simple and if you play with it enough you dont need any training to teach you. Cons I hate the fact that they keep moving stuff around Review Source JL Josh L. Membership Specialist, IT Used the software for: ### "Ever-evolving, responsive software with great service!" March 31, 2016 4.0 We've been Daxko customers for nearly 10 years now. While not perfect (then again, what is?), the software platform, customer support and service, and the evolution of the software is second-to-none. As a mid-sized YMCA association with numerous branches, Daxko Operations provides a very robust and versatile membership system that helps to streamline tasks and processes. Further, the thorough custom reporting aspect and stock report library provides a near limitless way to organize data to help enhance our day-to-day jobs. Through the Daxko Community, an extension of Daxko products that allows for an exchange of ideas, suggestions and complaints with other users in a forum-based platform, others can share experiences, troubleshoot for others, but also communicate with Daxko staff to express suggestions or ideas for software improvements. Every interaction that we have had with Daxko Support has been positive, prompt and courteous. They go out of their way to expeditiously find solutions to any problem with strong follow through. Through their Road Map, users can get a good feel on the direction the software is heading, both in the short term but also the long-term. While there are a number of small things we would like tailored for our association that aren't currently possible, they do an amazing job with doing what can be done and providing creative suggestions to accomplish the ends we are looking for. Great product and would definitely recommend to other Ys looking to change software vendors. Review Source JF Jocelyn F. Membership Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer data software" June 21, 2019 4.0 Pros Easy to find data, ease of reporting customer data for both customers and staff Cons Reports lack titles when exported to excel Review Source Talk to a Capterra advisor for free and get results within 15 minutes.