# Page 5 | Daxko Operations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Daxko Operations the right Nonprofit solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268006/Daxko-Operations/reviews --- Daxko Operations 4.5 (166) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 23rd, 2026 # Page 5 - Reviews of Daxko Operations ## Showing most helpful reviews Showing 101-125 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Farrah D. Association membership sales and service Non-Profit Organization Management Used the software for: 6-12 months ### "Change was worth it!!!" May 8, 2024 4.0 Pros Ease of navigation, member engaging and visually so much better Cons merges and moves are not instantaneous, Review Source MH Madeline H. Member Services Representative Health, Wellness and Fitness Used the software for: 6-12 months ### "Daxko Is A Very Useful App" May 8, 2024 5.0 Pros It is very useful and easy to use when you are first learning the ropes. Cons I don't think there is anything in particular that I don't like about Daxko. Review Source Response from Daxko July 29, 2024 Hi Madeline. Thank you for your feedback. We're glad to hear that Daxko Operations has been helpful and easy to use! CH Charlanda H. Front desk Information Services Used the software for: Less than 6 months ### "The evolution of Daxco" May 4, 2024 5.0 Pros It was prompt and precise with whatever actions needed Cons It will freeze up and the program will shutdowns Review Source MG Melinda G. Membership Health, Wellness and Fitness Used the software for: 6-12 months ### "Daxko at the Y" March 12, 2024 4.0 I like this system overall. It is very user friendly, and at my age, that is very important! Pros I like the ease of use of this product. It is far easier than our previous product. Cons There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account. Switched from [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) I don't know. The decision was not mine, but I approve. Review Source NM Natasha M. Sr. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Great product, but it has to be USED" March 5, 2024 4.0 I do enjoy it. If you use all the features - it's a great product. Pros I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm. Cons I have worked with Daxko now for over 20 years - - customer service is lacking. Reason for choosing Daxko Operations At the time Daxko was the best rate - - implementing new systema are not always easy. Review Source AA Amy A. Grants and Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Data Nightmare" January 5, 2024 1.0 Besides a few friendly representatives who are quick to respond, my experience using the product for historical data that I need for grant reports and our annual report has been truly awful. Pros \- Phone Representatives are friendly and transparent when they do not have answers. - They are at least attempting to have an organization specific report. Cons \- Representatives often do not have a way of assisting and cases aren’t resolved - “Not for Historical Data” - No way to track demographic data for activity check in The list goes on, I just don’t have the characters for it. Switched from [Membership Tracking Program (MTP)](https://www.capterra.com/p/127677/Member-Tracking-Program/) Daxko allowed us to have membership and billing through an online portal. Overall, there have been minimal issues with billing with Daxko. Review Source LB Lisa B. Welcome center Health, Wellness and Fitness Used the software for: 2+ years ### "New upgrade not as easy for users.. I hope it was made easier for your programmers at least." October 27, 2022 4.0 Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best. Pros Everything I need to do with an existing member is still there. just takes longer to find Cons the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen) Review Source LH Lauren H. Membership coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Daxko Review " May 8, 2024 5.0 Pros User friendly, easy to understand, like the interface Cons minor issues with bugs and updating classes Review Source MC Missy C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Overall Review" October 24, 2022 5.0 Pros Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member. Cons We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account. Reason for choosing Daxko Operations User friendliness Review Source WC Wendy C. Admin Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Daxko Review" October 11, 2022 4.0 It is a great software for use to use with our memberships and childcare Pros We have had other systems in the past but this one user friendly. Cons We would love it if we went back to name, date of birth, telephone number etc was all together like before Review Source AL Amieris L. Chief Program Officer Civic & Social Organization Used the software for: 1-2 years ### "Inflexible Billing Software" January 23, 2022 3.0 My organization uses Daxko software for childcare billing, health and wellness gym members, we have Daxko Engage, Mobile, and Operations. It will be my suggestion that when the terms for these contracts end to not renew. It would be better to have 4 different systems that can talk to one another, than one inflexible bohemeth limiting what we can do. Pros There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system. Cons Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit) To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars. Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice. Reason for choosing Daxko Operations I did not choose this product. I was grandfathered into it in a new role. Review Source BS Barbara S. Business Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Works well " March 6, 2024 5.0 From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective. Pros Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up. Cons Limited edit rights after posting a transaction. Review Source Response from Daxko March 18, 2024 Hi Barbara - thank you so much for taking the time to leave this feedback! We're glad to hear that you find Daxko improving the user experience since onboarding. I am curious to hear more about what type of items you would be interested in editing after a transaction has been posted. If you don't mind shooting an email to support@daxko.com with "ATTN Rachel Haney" in the subject line to kickstart that conversation. Thanks! SW Sam W. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "Member Data, Billing, 3rd party Billing, Childcare/camp and program tracking, Fundraising - 100%" September 12, 2019 5.0 Overall this software does a great job with our Operations, Billing, and Fundraising . What I really love is how it imports directly into our Daxko Accounting software. It is also very logical and easy to figure out as the Daxko Help Center has a lot of self training so users can learn as much or as little as they want. Pros Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate. Cons There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen. Reason for choosing Daxko Operations I've used other software and this one is great, so although I was not part of the selection, it is what I would have selected as well. Review Source VR Verified Reviewer Exercise Specialist Hospital & Health Care Used the software for: 2+ years ### "2.5 years of use " August 3, 2018 3.0 Daxko was overall okay. It provided what was needed, but ease of use was not where it should have been. Pros Daxko Operations has been the only software I have known and used daily for the last two and a half years. It seems to be able to do all of the necessary things you would need (i.e. membership, reports, finance, etc), but it took some getting used to to be able to use efficiently. Cons The layout of the web page was difficult to navigate. It seemed like certain tasks were hidden under irrelevant tabs. The was difficult to have a efficient work flow when running reports and dealing with finance. It took a long time to figure out where each report was hidden and still have trouble locating certain things on the web page. Review Source NC Nyisha C. Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Easy peasy" March 5, 2024 5.0 Pros The ease of learning and using the system. Cons None. Daxko is very easy to learn and navigate, there are no cons for me. Review Source Response from Daxko March 18, 2024 Hi Nyisha - thank you for providing feedback on the ease of using Daxko for your community! MP Melissa P. Front desk staff member Health, Wellness and Fitness Used the software for: 2+ years ### "Daily user for the last 4 + years" October 25, 2022 4.0 Easy to use wish all daxko products worked together well Pros Easy to use and to train others to use. Cons The changes and moving of key features I use daily has slowed us down a lot. Review Source SR Sheila R. Accounting Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Daxko Operations" October 18, 2022 4.0 Daxko Operations and Daxko Accounting are great for the YMCA. As a non-profit, we have so many different aspects of the company and Daxko can handle it all. Pros Daxko Operations was installed and in use before I joined the company. I predominantly use the Finance module. It is easy to use and makes reconciling the bank statement each month a breeze. I love the easy reports. I can find a revenue amount on any product we offer for a period of time within seconds. Cons The last update when looking up members adds steps for me to get to financial transactions. Review Source DP Debi P. VP, Marketing and Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Getting better, but still some distance to go..." December 8, 2016 3.0 Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation. Pros Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out. Cons Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that. Review Source EH Edwin H. Membership Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Perfect for our members" October 17, 2022 5.0 I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot compare the ease of use, functionality, and overall experience between Daxko and the other systems I have used in the past. Daxko wins by a mile. Pros This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry. Cons I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information. Review Source LP Lyndsey P. Operations & Program Director Non-Profit Organization Management Used the software for: 2+ years ### "All Things Daxko" October 11, 2022 5.0 I am 90% satisified with Daxko Ops. I really enjoy the webinars being offered to assist me in becoming more proficient. Pros By far I value the ease for pulling reports and event/participant data. I rely on the the two functions daily...they make my world go round and when they function properly my day is made. Cons With the facelift that Daxko Operations just received, finding certain functions has been challenging. Review Source BB Bill B. COO Non-Profit Organization Management Used the software for: 1-2 years ### "SEVYMCA Review" October 17, 2022 5.0 Working with Daxko Operations has been a really positive experience. I've worked with Daxko Spectrum (CSI) and with ActiveNet in the past. Operations has been the easiest to use and to teach. Pros It is very user friendly and easy to teach new employees how to use the Daxko Operations. We rely heavily on part-time employees to enroll memberships and programs and provide customer information. Daxko Operations is easy to teach new employees how to navigate the system. Cons Finding some of the reports can be time consuming. I'm not sure how to create my own custom reports. Reason for choosing Daxko Operations n/a Review Source VR Verified Reviewer CEO Used the software for: 2+ years ### "Good products, Too expensive, Don't Play Well with Others" March 30, 2018 4.0 Operational and Consistency of Use. Pros Good membership and program management system. They do well understanding the needs of YMCA's and trying understand how to improve. Cons Cost, Rigid and lack of integrations. Daxko has a great package of services but they will charge you A LOT of money for each one. Their contracts are very rigid for the non-profit sector and they do not integrate well with other services. We have been told their back-end API is a mess. Review Source DM Denise M. Membership Accounting Used the software for: 1-2 years ### "Satisfied with present operations" March 11, 2024 5.0 Navigation and work completion is all in all on point Pros Easy to teach and guide others through each process Cons Although good in some ways it’s extra sensitive on others overall it works Review Source LR Larissa R. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Honest Review" October 11, 2022 5.0 Pros I like that is user-friendly. When we have any questions or doubts, it is easy to log in to the help center and find answers. If you are still not satisfied with the answers, we usually email customer service and get a quick response. Cons Sometimes the information or updates are not done quickly. Review Source AF Adam F. Vice President, Operations Non-Profit Organization Management Used the software for: 2+ years ### "Daxko" October 13, 2022 4.0 It's the best software for Y's but it can be improved on. Can't customize or make changes to the system. Pros easy to use interface. can catch on quickly. Cons Difficult to customize. Can only do it if Daxko allows it. needs to be updated to the 21 century. interface reminds me of Windows 98. Could use some better standards reports. like who is on hold, how many cancelations are pending or will be canceled at the end of the month. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.