# Lookout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lookout the right Home Health Care solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267398/The-Lookout-Way/reviews --- Lookout 4.7 (38) [View alternatives](https://www.capterra.com/p/267398/The-Lookout-Way/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lookout Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TT Tanis T Care CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed.“ February 19, 2025 RM Rachel M Registered NurseHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “I have used other software that is much more 'clunky' and time consuming to learn.“ April 3, 2024 JS Joanne S Care AdvisorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I like the uninvestigated observations section.“ July 16, 2024 MP Mark P CeoMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Over complicatedNo customer supportSell you a product then leave you hanging“ October 23, 2023 MP Mark P Director/ Support facilitatorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “There are a lot of customisation options along with an APIAllows for self-booking.“ April 30, 2023 CG Caitlin G Helper Onboarding SpecialistHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “It is easy to use to manage compliance and it makes keeping track of paperwork a breeze“ October 18, 2023 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Mel D. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "System Superstar!" November 17, 2024 5.0 I have had a positive experience with Lookout.. it is much better than what I have used previously Pros user friendly, simple to understand and easy to learn. Cons nothing I think its an excellent system, Switched from [Traccar](https://www.capterra.com/p/164029/Traccar/) I gained employment with a new company that used Lookout Review Source JS Joanne S. Care Advisor Hospital & Health Care Used the software for: 6-12 months ### "Happy with the change" July 16, 2024 4.0 Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change. Pros I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them. Cons Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily. Clients and families still not able to see carer notes. Review Source Response from The Lookout Way July 23, 2024 Thank you for your review, Joanne. Glad you are happy with the change and have shared your feedback with the team. MP Mark P. Ceo Mental Health Care Used the software for: Less than 6 months ### "No feedback " October 23, 2023 2.0 Pros Team didn't onboard or help No reply after asking for partial refund Cons Over complicatedNo customer supportSell you a product then leave you hanging Review Source BL Bradley L. Home Care Accounts Assistant Hospital & Health Care Used the software for: 6-12 months ### "Intuitive accounting with logical UI" April 23, 2024 5.0 As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly. Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function. Pros I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see Cons The initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software. Review Source Response from The Lookout Way May 9, 2024 Thank you for the lovely review, Bradley. Glad to hear you are enjoying Lookout. JN Julie N. Operations Team Leader Hospital & Health Care Used the software for: 6-12 months ### "Great addition to our Business" January 22, 2024 5.0 Love the product - works well and delivers on what we need a good rostering system Pros how easy it is to use and simple in its functionality Cons it could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history Switched from [iCareManager](https://www.capterra.com/p/135261/iCareManager/) it was ending and we needed a better system Review Source Response from The Lookout Way April 1, 2024 Glad you are enjoying that platform Julie and thank you for expressing how it is a great addition to your business. JN Jason N. Care Manager Hospital & Health Care Used the software for: Less than 6 months ### "Lookout-An excellent platform!!" March 21, 2024 4.0 Excellent program. Very user friendly & easy to retrieve and store information. Pros Easy to use. Great features that ensure information is readily accessible. Cons Unable to schedule lunchbreaks for carers. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Lookout offered many more features than Procura. Review Source Response from The Lookout Way April 1, 2024 Thank you for your positive review Jason. Glad you are enjoying the platform. AZ Aria Z. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Go-live a month ago and we are very happy with Lookout" July 5, 2024 5.0 Very positive. The implementation team was very supportive throughout the process. The system is well designed and easy to use. We are also integrating our operational management processes into the ticket system and it improved efficiency. Pros Good design, easy to use, good UI. The ticket system is so powerful in operational management and implementing workflows/processes. Very flexible in designing ticket types, templates, team communication, and reminder. Cons No client-level authorisation. Risk AI needs improvement and option to de-escalate. Review Source Response from The Lookout Way July 23, 2024 Thank you for your review. Your feedback has also been shared with the product team. SM Silvia M. Case Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Good but need more improvement. " June 25, 2024 4.0 Good, but need more improvement to be able to use this app. Pros Checking clients details. Be able to follow statement and some scheduler Cons Need to be able find old notes, going back page by page until fins old notes. Review Source Response from The Lookout Way July 23, 2024 Thank you for your review, Silva. We are very grateful and please know that we have shared your improvement ideas with the product team as well. JS Jas S. Administrative officer Government Administration Used the software for: Less than 6 months ### "Easy to Use" July 11, 2024 4.0 Pros Easy to use, it is quick to find details about clients. Cons Nothing yet as I do not use all the options on it. Review Source Response from The Lookout Way July 23, 2024 Glad to hear you are finding Lookout easy to use Jas. Thank you for your review. CC Cliff C. Team Leader Hospital & Health Care Used the software for: 6-12 months ### "CRM in Aged Care" June 12, 2024 4.0 Pros User friendly Allow user to spend more time on clients Less admin work Transparency of information Cons No section to add important documents that can be easily accessible Review Source Response from The Lookout Way July 23, 2024 Thanks for your positive review, Cliff. We are glad you like Lookout. We have submitted your request for document storage to the product team. TL Trish L. Community Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive, easy to use and efficient!" December 21, 2022 5.0 Pros Transparency of all you need to know to get the job done, invoice, provide notes with ease. Cons Improvements and updates happen regularly in response to queries. KM claim feature would be great. Review Source Response from The Lookout Way April 10, 2023 Thank you for your review Trish! Glad you are enjoying Lookout. Great news, Lookout now has a km claim feature too. ST Suchets T. Workforce Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly and informative" June 14, 2023 5.0 pretty good Pros All the information is right there to look at and its user friendly Cons There's nothing so far that I don't like about Lookout. A feature to see helpers per hour rate in the right column in the visit will be great when the visits are longer than 1 hour. (the column where helpers check in & check out ) Review Source Response from The Lookout Way June 15, 2023 Thank you for your lovely review Suchets. Glad you are enjoying Lookout. We will also submit your feature request to the engineering team. FC Felicity C. Administration and Compliance Officer Hospital & Health Care Used the software for: Less than 6 months ### "Easy and effective way to deliver better home care" October 5, 2022 5.0 Pros Lookout allows everyone in our team to complete their roles quickly, efficiently and to a high standard. It helps eliminate the noise, and delivers the right insights to the right person at the right time. This helps streamline our work, and improves our capacity to deliver high quality and responsive care. Cons Nothing, the software works efficiently for our needs. Review Source Response from The Lookout Way October 11, 2022 Thank you for the lovely review Felicity! TT Tanis T. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Lookout review." February 19, 2025 5.0 Overall I think lookout is a system that all providers should use as like I said, it captures everything thats needed, its very clear on where to find different tabs, the fact thats its linked to so many different things still blows my mind. The lookout team have just made this an amazing program to use and I very much am happy to be using this. Pros After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed. Cons Not so much what I like least but it would be beneficial to have the client contribution on the dashboard under the funding section with the subsidy and ITF. Currently if a member does make a VC the only way to find is to search through all tickets which can be hard to find at times. Review Source CC Cliff C. Team Leader Hospital & Health Care Used the software for: 2+ years ### "Good CRM with AI features" January 10, 2025 5.0 Good technology that made work easier and easy to use interface Pros Ease of use Dashboard that is user friendly AI tool for observations Ease to complete referrals Cons No documents tabs to place documentation No budget tab Review Source GD Geoff D. Director Hospital & Health Care Used the software for: 1-2 years ### "Great Care Management Software" February 11, 2025 5.0 The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care. Pros Very easy to use and the team are responsive to all questions Cons It is all very functional, so I have no complaints Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Lookout It seemed better. Also, Australian made and supported Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was being made redundant. This was the best option and much better than Procura Review Source CS Cerello S. General Manager Hospital & Health Care Used the software for: 6-12 months ### "Positive experience" April 3, 2025 5.0 it has been very positive experience for me and my team. Pros how easy it is to navigate whilst still providing all information you need. Cons I wish there are built in clinical assessments loaded in Review Source MT Maegan T. Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Efficient and easy" January 21, 2025 5.0 My experience has always been great, I really appreciate it and it's efficiency. Pros I enjoy the simplicity of it, it is very easy to navigate. Cons I don't enjoy how there is no backup if you accidentally refresh the page and lose all your notes. I also wish that there was a quicker ability to hyperlink other than having to scroll and hit the button every time. Review Source RB Rebecca B. Sales Retail Used the software for: I used a free trial ### "Amazing company " August 30, 2025 5.0 It was really great for the most part I just didn’t like the cost after my trial it was a bit much for me Pros The ease of use is amazing and rherebilling and scheduling is set up nicely we really was impressed with there support as well Cons The cost we felt it was a bit steep for us and what it provided for us so we did wind up leaving this one Review Source AC Andrew C. Chief Technology Officer Hospital & Health Care Used the software for: I used a free trial ### "Clear leader in the field - and it isn't even close" September 17, 2024 5.0 Fun, enjoyable, satisfying. Professional ... what else is there ? Pros Technical capabilities - API is extensive. Pre-sales support is astounding Cons UI could do with a bit more polish and understates how great the actual product is Alternatives considered [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Reason for choosing Lookout API basically, plus also peer reviews etc. etc. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) EOL for Procura, but it was also rubbish Review Source RF Rebecca F. Home Care Manager Hospital & Health Care Used the software for: 6-12 months ### "Home Care Manager review of Lookout" July 30, 2024 5.0 Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support. Pros Ease of use, neat, dynamic. Responsive customer service and troubleshooting. Cons Some features not quite there yet but on the roadmap for implementation. Reason for choosing Lookout We engaged a consultant to identify the platform that best suited our needs and preferences Review Source JH JodieAnne H. Care Planner Consumer Services Used the software for: 2+ years ### "Member information all in one place" June 15, 2023 5.0 I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member. Pros All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify. Cons It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly. Review Source Response from The Lookout Way June 18, 2023 Thank you for your thoughtful and detailed review JodieAnn. Glad to hear you are enjoying Lookout. MP Mark P. Director/ Support facilitator Mental Health Care Used the software for: Less than 6 months ### "It has promise, but is not NDIS ready." April 30, 2023 2.0 The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises. Pros Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking. Cons It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform. Review Source Response from The Lookout Way June 27, 2023 Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already. CS Candi S. Support Coordinator Individual & Family Services Used the software for: 6-12 months ### "LOW Review " December 27, 2022 5.0 The tickets have really helped us to be able to keep track of all the little and big errands that need to be done overall for clients and staff. Pros Tickets they are a big game changer for me, being able to set up so many different ones to be able to provide the best care for the clients is a cut above the rest. Cons I have yet to use the referral to Allied health section of the program due to other companies using email referrals not a program yet. Review Source Response from The Lookout Way January 2, 2023 Thank you for your positive review Candi. So glad you are enjoying Lookout's ticket feature! BJ Bruce J. Manager Hospital & Health Care Used the software for: 1-2 years ### "Ensures the highest level and best practice care is provided for our customers" October 21, 2022 5.0 Very helpful support Pros I’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data. Cons None really. It really is a great platform and they are constantly developing new features. Review Source Response from The Lookout Way November 7, 2022 Thank you for your thoughtful review Bruce. It is great to hear that you are getting significant benefits out of the platform. Similar Products Featured