--- title: "Rasayel Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rasayel the right Customer Communications Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/267153/Rasayel/reviews/" page_type: "reviews" language: "en" --- Rasayel 4.8 (66) [View alternatives](https://www.capterra.com/p/267153/Rasayel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of Rasayel Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects“ March 27, 2025 Nelson Mauricio E Sales team leaderConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “A lot of development is needed in reporting, the data displayed and the filters applied are not useful for making decisions.“ April 9, 2024 CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool.“ March 27, 2025 Debashish B Snr Creative ManagerPublishing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lacks a good reporting tool which makes its hard to measure customer satisfaction level.“ April 22, 2024 CF Curtiss F Chief Engineer - Asset ServicesReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions.“ March 27, 2025 SK Shady K Head of CustomersInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “There are some glitches regarding the photos and voicenotes“ March 22, 2024 JG Jackielyn G Financial Reporting and Budgeting SupervisorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “The sales reports generation is accurate and transparent to be able to track all sales executed on our socials which assist in reconciliation of income from sales on our reports“ May 9, 2024 OA Omar A Growth AssociateMarket Research, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes it's buggy and some bugs you need to learn to work around.“ February 15, 2024 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel A. CMO Internet Used the software for: 6-12 months ### "Boosting Efficiency and Engagement with Rasayel" July 12, 2024 5.0 Rasayel is helping us streamline our workflows and improve team performance by automating lead qualification and campaign management. This has significantly reduced our manual workload, allowing our team to focus on higher-value tasks. The insights from their reporting tools have also enabled us to make data-driven decisions, leading to increased efficiency and better engagement with our clients. Overall, Rasayel has been a key factor in enhancing our operational efficiency and driving business growth. We highly recommend Rasayel to any organization looking to enhance their operational capabilities and drive business success. Pros Rasayel has significantly shortened our sales cycle, saved us valuable time, and boosted engagement with our clients. Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth. Cons While Rasayel offers excellent features and support, some tools could benefit from enhancements to fully unlock their potential. Additionally, some advanced features could use more detailed documentation to help users make the most of them. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Trengo](https://www.capterra.com/p/177967/Trengo/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Rasayel We chose Rasayel over other alternative products due to its comprehensive feature set and exceptional support. Rasayel’s ability to seamlessly integrate APIs, chatbots, campaign tools, and reporting features provided us with an all-in-one solution to manage our workflows and improve team performance. Additionally, the responsiveness and dedication of the Rasayel team in assisting us with any queries or issues were unmatched. Review Source Abd Elrahman A. MANAGER Hospital & Health Care Used the software for: 6-12 months ### "operation review" May 28, 2024 4.0 The CRM supports integration with various third-party applications, such as email platforms, accounting software, and e-commerce systems. This interoperability ensures that businesses can seamlessly incorporate RASAYL CRM into their existing workflows. Pros RASAYL CRM is a comprehensive solution designed to enhance customer relationship management through automation, integration, and detailed analytics. It offers significant benefits in terms of efficiency, customer relationship building, and data-driven decision-making. However, businesses should consider the potential learning curve, customization needs, and cost when evaluating this CRM for their operations. Overall, RASAYL CRM stands out as a valuable tool for businesses looking to optimize their sales and customer service processes. Cons By centralizing customer information and interactions, RASAYL CRM helps businesses build stronger, more personalized relationships with their clients. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) The sales automation tools help teams manage leads and opportunities more effectively, potentially leading to higher conversion rates and increased revenue. Review Source HE Herbert E. Counter sales Executive Machinery Used the software for: Less than 6 months ### "Rasayel review" June 14, 2024 3.0 Pros I like the templates function in rasayel which saves you from typing a particular sentence repeatedly. Cons What I don't like is the limitation of the templates. A user shouldn't need an approval from an administrator to create templates since the user knows the kind of messages he/she sends to the customers. Another dissatisfaction is the expiration of chats. We don't have reintroduce ourselves every 24 hours. Also I can only send pictures as pdf files And i can't even send two files at the same time so that makes two introductions. Review Source Response from Rasayel, Inc. June 24, 2024 Hi Herbert! Thank you for your feedback. Sorry that you're facing these issues, and I'll be happy to help you resolve them. First: Pictures. You can send pictures as regular images; not just PDF files. If that doesn't work, send us a message on WhatsApp (+13024070488 or click on "chat with us" on our website) and we'll walk you through it 😊 Sending two files at the same time - I have forwarded this feedback to the product team. Secondly: Regarding admins and templates - that can be easily changed from the "Settings -> Users and Roles" page. Select the role. Next to "Channels", select "Manage". If you need more help with this, please send us a message. Finally: Expiration of chats. I understand the frustration. Unfortunately this is not a limitation of Rasayel. It's enforced by WhatsApp/Meta, and we don't have the ability to change this. There are various templates that can be used to make the continuation of conversation easier, and we can send you some examples if you'd like :) Anahí S. Cofounder Consumer Goods Used the software for: 6-12 months ### "Great tool for Customer Service through Whatsapp" May 25, 2023 5.0 Transitioning to Rasayel has been a game changer for our customer service department at Perfekto. The user-friendly interface, ease of deployment, and notable features such as assigning notes to chats have been immensely beneficial in our daily operations. While there's room for improvement in the chat search feature, Rasayel's overall performance and value have far exceeded our old software. As a company on a mission to reduce food wastage and environmental impact, we appreciate tools like Rasayel that improve our efficiency. I wholeheartedly endorse Rasayel for businesses looking to enhance their customer service experience. Pros The number of features offered and easiness to use. The UI and the price. Cons The limited automated flows and not being able to export data such as tags. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Bird](https://www.capterra.com/p/160795/Bird/) Mainly cost but we ended up liking it better. Review Source TL Tzlil L. Manager Telecommunications Used the software for: 6-12 months ### "Rasayel - "Inbox Chat Well Tought"" February 3, 2023 5.0 Rasayel just keep my agents on selling and not just randomly moving between platforms and misscommunicate.Before Rasayel we tried Respond.io and get.chat and WhatsApp Business, none of those was even close to the stability and flexbility that Rasayel provides, with a slick and functional UI they just nailed it. ♥ Pros The flexibility that the API provides with the webhook system can make Rasayel a beast with custom code to make selling flows smoother (tags integration and etc). Cons Integration with Hubspot is still not full and only partial, but I know they have plans to add a lot more features soon on that area so I'm still very satisifed. Switched from [respond.io](https://www.capterra.com/p/179311/Rocketbots/)[get.chat](https://www.capterra.com/p/252693/getchat/) Respond.io was very expensive and have zero webhook integration and was flaky.get.chat was the badest experience of them all, they stopped working almost a week without support, we just failed to receive and send messages - super unstable! Review Source SK Shady K. Head of Customers Information Technology and Services Used the software for: 1-2 years ### "Rasayel Review" March 22, 2024 5.0 Pros Ease of use and ability to assign and keep track of the chats with customers and manage/help the team Cons There are some glitches regarding the photos and voicenotes Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Rasayel Rasayel had more features like whatsapp messaging and chatbot Review Source Response from Rasayel, Inc. March 26, 2024 Thank you very much for the review, Shady. Please reach out to our team on WhatsApp at +13024070488 regarding the glitches you mentioned, and we will do our best to resolve them for you. Thanks again 😊 - M. MM Mohamed M. Head of CS Computer & Network Security Used the software for: I used a free trial ### "Amazing, easy to use" January 4, 2024 4.0 I'd say my experience as a communication tool for customers and potential leads has been pretty satisfying. It's like being the digital bridge between businesses and their audience. I've been involved in various aspects, from answering queries and providing information to creating a positive and engaging interaction. Pros Simplicity and the integrations with CRM are a plus. Communicating with clients and potential leads is so powerful. Cons I would say missing more integration options maybe. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Rasayel They UX and UI is similar to our old app (intercom) so was easy to try it. Review Source Response from Rasayel, Inc. January 23, 2024 Thank you so much for the kind review, Mohamed. Can you tell me more about what kinds of integrations you'd like to see in Rasayel? Please reach out to our team and we will do our best to help you out. Thank you! 😊 - M. DH David H. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to integrate and use" June 3, 2024 5.0 Pros Used for social media integration and WhatsApp for Business features. Was easy to set up different channels, users, and teams and then integrate in to our daily processes. Also integrated with our CRM for automated messaging via Zapier. UX felt the same on both web and mobile versions and had similarities to WhatsApp making it easy to roll out. Cons If in multiple teams across multiple numbers, sometimes became a little confusing as to what messages sat where. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Reason for choosing Rasayel Ability to integrate multiple WhatsApp numbers. Review Source Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Rasayel is a modernistic trailblazer that convey quality and excellence in marketing." July 4, 2024 5.0 It has been a splendid experience with Rasayel and everything has been working to our favor. Rasayel has become our source of happiness during marketing by making it easy for us to reach out new customers. It has brought us real excellence in marketing and customer engagement. Pros Rasayel chatbots has greatly spearheaded our conversations during marketing through automations. It has helped us communicate freely with customers at the most critical stage of closing deals. Rasayel also has robust marketing analytical tools which gives us insights to improve our marketing broadcasts. Rasayel team inbox makes it easy for our team to partner in engaging customers during marketing. Cons Rasayel has shown us no flaws in any way and everything has been so diligent. Review Source Rhea S. Internal Sales Executive Utilities Used the software for: 2+ years ### "A reliable social selling platform that has greatly boosted our sales." June 12, 2024 5.0 Rasayel has given a very reliable customer and lead engagement platform that has allowed us to streamline our sales operations on WhatsApp. It has provided us with an amazing bridge that connects us with our social customers and buyers. Pros It works directly with our WhatsApp so the learning curve was very simple and short. It allows me and my teammates to work on the same inbox when engaging customers during sales. Creating lead capture forms has been made easy. It was simple to setup our chatbot. Provides us with real-time metrics that helps us evaluate performance of our sales activities. Cons Rasayel live agent has made our time very easy. We have been able to resolve all the challenges so nothing to hate now. Review Source WS Wael S. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Migrating to Rasayel was one of the best decisions we made! " April 1, 2024 5.0 Pros Super neat UI design and very user friendly // VERY AFFORDABLE compared to other platforms // Doesn't add a surcharge on WhatsApp's (Meta) API Cons That's there 1 shared inbox between all agents, although you can create separate views. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Rasayel Local in the region | Super cool customer success team | Amazing customer care on WhatsApp. Switched from [Bird](https://www.capterra.com/p/160795/Bird/) MessageBird was expensive, 0 customer support, faced a lot of glitches, and really wasn't scalable. Review Source FM Fahd M. Academic coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Useful App" May 14, 2024 5.0 That a good experience for me that i used this tool but i think it will be better if it allow to use WhatsApp app at mob Pros Its so easy and saved reply and template make work easier Cons Thats i cant use WhatsApp as mob application Review Source Response from Rasayel, Inc. May 29, 2024 Thank you for your kind words, Fahd. Regarding the mobile app, have you considered using the Rasayel mobile app? Unfortunately WhatsApp doesn't allow using both the normal WhatsApp app and a platform like Rasayel, and that's why we've built a mobile app that you can use to talk to your customers on the go. Let me know if this helps, and if you face any issues, please reach out to us on WhatsApp and we'll help you out :) - M. AM Ahmed M. Customer support specialist E-Learning Used the software for: 1-2 years ### "Good experience " July 22, 2024 5.0 Pros Good platform makes you always connected with the clients on spot Cons Interface, its tools, his simplicity of using it Review Source TP Tamara P. Digital Culture Lead Retail Used the software for: 6-12 months ### "The perfect platform to have all customer conversations in one place" September 15, 2022 5.0 Basically we received many messages from Instagram, Facebook, Google, mainly and it was a mess to keep track of who responded to those requests, with Rasayel we have that fully organized, we leave internal notes between people on the team with the necessary information and we can give a much faster and more efficient response in a timely manner. Pros The great thing is that it is a platform that is very easy to use, very intuitive and maintains the organic characteristics of the original network, for example, you can send audio, multimedia on Whatsapp. On the other hand, whenever we have any doubts, the support people answer you right away and follow up on you. That it can be integrated with Hubspot and Shopify also makes it much easier to access certain information. And finally, one of the things that I love about the platform is that in the time I've been using it, you can see the evolution in its functionalities, the constant improvements and that the people behind it are very attentive to the user experience. Cons I think that one of the things to improve, and I'm sure they will do so in the short term, is to incorporate reports, data from the interaction with customers. Review Source IB Israel B. Travel consultant Airlines/Aviation Used the software for: 6-12 months ### "Good review" May 28, 2024 4.0 Very good experience I would recommend for others Pros The massaging functions, and multi chats Cons No option for video chats, sometimes gets stuck Review Source Omer Galal O. Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "Solved a critical customer service problem" January 24, 2023 5.0 Its a solid software with strong tech support, I am pleased and glad I chose to migrate my Whatsapp API to Rasayel Pros ease of use and deployment, and it took the sales / customer service only minutes to get used to the program.THe feature of note in the chat in which the team can assign note to a chat is smar (mentions) Cons search in chat is not strong - ie searching for a specific word in a conversation Review Source Mohammad K. Customer support agent Internet Used the software for: Less than 6 months ### "Great software for customer service support" July 12, 2024 5.0 Very positive experience, makes my job easier Pros The user interface and experience, plus the ease of collaboration between colleagues on each case. Cons The phone app can be a bit glitchy at times. Review Source VR Verified Reviewer Sales Computer Networking Used the software for: 1-2 years ### "Good Product" May 28, 2024 4.0 Pros Good features, easy to use and no IT Needed Cons Costing is higher. Plan features are lesser compared to othe products Review Source CB Corey B. Full stack developer E-Learning Used the software for: I used a free trial ### "Excellent API with Rasayel" January 4, 2024 5.0 Pros It makes high response time and it makes easy to integrate with 3rd party api Cons It was easy to build api with Rasayel. I have experience with GPT3.5. I think it is similar with GPT to use it. OpenAI is widely used in terms of ai. :) Review Source WA Walid A. Client Success Specialist Financial Services Used the software for: Less than 6 months ### "Frequent User" January 4, 2024 4.0 Pros Performance reviews of all users of Rasayel within the same company. Cons The timer on conversations and the limitations on templates and the interface is not easy on the eye. Review Source YB Younes B. Offer Manager Information Technology and Services Used the software for: 6-12 months ### "Amazing team and product" September 16, 2022 5.0 The installation process took less than 10 mins ! Their customer service has been top notch and personalized, it's rare to meet such a dedicated and helpful team. Pros Their seamless integration with various social media accounts and communication accounts (messenger, whatsapp,etc...) is top notch, omni-channel communication has never been this easier Cons It doesn't integrate to our crm but there's an API that i was able to use to integrate it with our system manually. Review Source PS Priyanka S. Head of Marketing Marketing and Advertising Used the software for: I used a free trial ### "Easy to Use WhatsApp Business" June 20, 2024 4.0 Pros Easy to Use Whatsapp and can see and manage everything through portal only Cons few features are missing and Dashboard analytics can be more better Review Source CF Curtiss F. Chief Engineer - Asset Services Real Estate Used the software for: 2+ years ### "Rasayel is the most futuristic omnichannel communication tool that redefine customer support excellence" March 27, 2025 5.0 Rasayel's overall performance and value have exceeded our expectations. It has provided us with a WhatsApp-based team inbox that has supercharged collaboration among our team members by allowing us to quickly onboard team mates and manage our conversations. This has profoundly streamlined our internal communication and enabled us to efficiently handle our customer interactions. Its integration with Zoho CRM is a real powerhouse of managing customers engagements and effective lead generation. It enable us manage multiple properties, coordinate clients and allow for timely and relevant communication across all stakeholders. Pros Rasayel's integration with WhatsApp is the real deal. It enable us to seamlessly interact with clients, making it easier to manage leads and sales over a popular messaging tool. The chatbox builder in Rasayel is easy to navigate and is intuitively designed making it easy to setup and customize our chatbots. Rasayel support robust integrations enable us to sync various systems and platforms to create custom solutions for our real estate projects that often involve multiple stakeholders and systems. Rasayel's reporting and analytics capabilities generate insights that aid in making data driven decisions on how to improve our customer service and use objective data to optimize our projects Cons Managing multiple teams across multiple numbers is confusing and having a robust chat search function would help us know where messages are stored. Also the reporting tool should be more comprehensive to enable us to measure customer satisfaction levels effectively Review Source Neil D. Sr. Sales Manager Real Estate Used the software for: 2+ years ### "Rasayel is always there when we need it. Has greatly improved our sales." April 10, 2024 5.0 Rasayel is allowing us to have one unified space for managing and tracking our sales through WhatsApp Business. Its work rate is incredible and has helped us close more deals on WhatsApp. Pros Everything about Rasayel ease of use has been on point. The interface is lightweight and very user-friendly. The support is super good and we love it. Rasayel sales reports are very accurate and gives us transparency onto our sales operations on WhatsApp. The automations in Rasayel has been so valuable to us helping us offer quick-time responses to our prospects and improve on our sales success rate. Cons We haven't had any issues with Rasayel so far. The support team has been greatly involved in our journey making our experience super efficient. Review Source Alfred O. Pastry Chef Hospitality Used the software for: 2+ years ### "Rasayel is a monumental CRM tools for customer services delivery." June 7, 2024 5.0 Our overall experience with Rasayel has been very effective. It has assisted us to streamline our conversations with our customers which has allowed us to strengthen our relationship with them. Pros Rasayel really boosts our customers engagement on WhatsApp and makes our conversations quick and fast. It offers us with an incredible performance monitoring dashboard that provides us with insightful reports about our customers interactions. It is easy to customize and has helped us achieve a CRM tool that meets our needs perfectly allowing us to give our customers the most reliable support services. Cons Using Rasayel has been very easy for us and its work rate has been efficient. There has been nothing to like least about it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.