# RemoteLock Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RemoteLock the right Physical Security solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266951/RemoteLock/reviews --- RemoteLock 2.8 (18) [View alternatives](https://www.capterra.com/p/266951/RemoteLock/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RemoteLock Ease of use 3.9 Customer Service 2.7 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark C. Operations Real Estate Used the software for: 1-2 years ### "Review" August 17, 2023 4.0 Overall decent Pros Overall usage of reviewing all the locks Cons Hookup process. Took many locks to finally figure it out to a simpler process. Reason for choosing RemoteLock Price and features Review Source DD Donald D. Owner/Host Hospitality Used the software for: Less than 6 months ### "Reliable, Easy to Implement and Use" January 10, 2023 5.0 What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with. Pros Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes. Cons I have NO negatives regarding this software. It does what you expect it to do, very well. Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing RemoteLock Remotelock had great reviews and a large customer base. It worked with reputable lock manufacturers. It had an API integration with my PMS, Uplisting, so I went with it, and I am very happy I did. Review Source Response from RemoteLock January 11, 2023 Thank you so much, Donald, for the review! We are happy to hear that our software is doing its job and allowing you to get on with more important things. Can I use some of your comments as a review on our website? Let me know by email if possible. We like to get the word out to others that ours is a great product. RC Ross C. Managing Member Hospitality Used the software for: 1-2 years ### "Great product but extremely incompetent customer service " January 23, 2026 1.0 When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplised. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious rehaul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support. If you have other options, take them! Pros When it works, it is great. We can manage our properties and offer our customers a seamless effecient experience. Cons Their bismal lack of customer service and follow up on warranty items is atrocious. Also, they have no emergency services which if very important when their systems fail which happens. Considering giving access to someone's shelter is the extremely important, this should be recognized. Not only do they not have an emergency support system, they basically lack any support system as it take weeks and often months to get anything resolved with them. Review Source DS Dru S. Area Manager Management Consulting Used the software for: Less than 6 months ### "RemoteLock | Interface & accessibility " June 12, 2025 5.0 Pros Ease of functionality. The system has a user friendly interface and is easy to navigate for first time users. Cons When a device disconnects from WiFi or there is an issue within the locks system, the user has to go to that systems login to readjust the WiFi or troubleshoot the issue. Not something RemoteLock can necessarily fix as they are a third-party but it would be nice to repair all within one app. Review Source Response from RemoteLock June 17, 2025 Dru, thank you for being our customer and leaving us a wonderful review. We appreciate the feedback! JB Jose B. Owner Real Estate Used the software for: 2+ years ### "Terrible customer service" December 16, 2024 3.0 The customer service is the worst I have experienced. Pros Purchase 3 locks @700$ each. One of the broke about 6 months after. The other two have been working for a little over two years. Cons Requires a subscription. I purchased a Schlage to replace the one that broke down and have no complaints. Best is that I don’t have to pay for a subscription. Alternatives considered [Yalendar](https://www.capterra.com/p/241301/Yalendar/) Reason for choosing RemoteLock It seems like the best product on the market but the customer support is terrible Review Source Response from RemoteLock February 10, 2025 Thank you, Jose, for your review. We apologize that our service did not satisfy your expectations. We take all customer feedback seriously and look forward to another chance to earn your business in the future. We apologize if the subscription nature of our software was not communicated. RemoteLock is a subscription access-centered operations platform that integrates with dozens of smart lock brands and business management software to provide a turnkey solution for busy property managers. BH Birdie H. Property Manager Real Estate Used the software for: 2+ years ### "Terrible Customer Service, Hardware not recommended for outdoor use" December 20, 2025 2.0 Hot & Cold. When things work well it's a great software and system. When they don't, nothing is resolved quickly or resolved at all, and the solution is usually to just buy another (very expensive) lock. Pros We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates. Cons Hardware issues with outdoor locks in both extreme heat and cold; as well and Customer Service is the absolute worst. SO hard to reach and very rarely can help resolve issues causing you to figure out yourself which takes a ton of time I don't have or purchasing a new lock to replace a fairly new lock that was not inexpensive. Review Source AR Amanda R. VP of Marketing Real Estate Used the software for: 2+ years ### "NEVER TRUST THIS COMPANY" April 11, 2025 1.0 I would do zero if I could. We loved working with remotelock, but for the last few weeks it has been a nightmare. Codes suddenly dissapearing from our locks, guests not being able to get in, ALWAYS after hours when we have limited ability to solve it. Fast forward today and they have the AUDACITY of saying they are sorry for the OUTAGE they have had for two weeks. WHY WOULD YOU NOT HAVE TOLD US THIS? We could have prepared by staffing up overnight, or had back up plans in place. All the while support was no where to be found. I must have submitted a hundred tickets. What a perfect example of what not to do when your company experiences an outage. Unbelievable. Pros I would never trust them again so it does not matter. Cons Their support disappears when they have technical issues company wide. Review Source Response from RemoteLock April 15, 2025 Amanda, we sincerely apologize for your experience. We realize we fell short of your expectations and regret the delay in communication. The purpose of the CEO communication was to provide an overview of how we solved the issue and put in new guardrails for it not to happen again. We have also revamped our customer notification and triage process to avoid the backlog of support tickets that we experienced. We are sorry to lose you as a customer and wish you the best in the future. PS Paul S. President Real Estate Used the software for: 2+ years ### "RemoteLock - Guests and customers get locked out" January 31, 2025 1.0 I have been a customer for several years, finally left after multiple outages went unsolved. When you call the main number for sales you only have the option to leave a message that goes unreturned. Cons The product works generally well, however the support department, or lack thereof is generally non existent. I could not recommend this product if dependability or reliability are important. Review Source Response from RemoteLock February 10, 2025 We’re truly sorry about your experience, Paul. Our goal is to provide the best service possible, and we clearly missed the mark. We realize you have spoken with our leadership team about this issue and although the source of the access code problems was identified, we are sorry to hear that a resolution could not be reached despite technological updates made by Schlage and RemoteLock. We thank you for your business and wish you continued success. Chad L. Co-Owner Hospitality Used the software for: 2+ years ### "Poor hardware & terrible customer service" September 1, 2023 1.0 We have been using them for over 5 years as they were the best option for our budget when we started. Due to poor hardware and basically non-existent support we are looking to replace them in all 6 of our hospitality locations… Pros The locks can be centrally controlled and work OK with our Hotel PMS compared to cheaper solutions. Cons The newer locks especially are of poor quality and fail to allow access many times. We are using in a hotel situation with only 8 rooms and probably replace 8+ locks per year. The company is extremely slow to respond to issues (days not hours) and gives poor and basic advice like replace the batteries or it was user error when it is not. They basically gaslight you and don’t care about your user experience with them. Review Source VR Verified Reviewer Network Admin Telecommunications Used the software for: 2+ years ### "Price Increased by 1000%" September 28, 2023 2.0 Remote lock has recently changed their pricing plans, moving from yearly billing to monthly. I used to be charged about $11 per year for their service and I'm now being charged $12 per month. Pros Easy to setup and works most of the time. Cons Locks sometimes lose connection for hours. Locks only last about 3-4 years. Price increased by a lot recently. Review Source JG Jennifer G. Owner Hospitality Used the software for: 6-12 months ### "They do not last " November 15, 2024 1.0 I feel as though I was ripped off because I had to purchase outrageously priced locks because they were intergated with my reserveration system, then for them not to last more than a year. Pros It was intergarated with my reserveration system, customer serviceis responsive and tries to trouble shoot. Cons Locks Do not last more than a year, purchased12 of their top of the line they had for $800.00 each. 1st one went out 6 months in remote lock replaced it, 6 months later another one went out no replacement and another one is starting to go out. Review Source Response from RemoteLock February 10, 2025 Thank you for your feedback, Jennifer. We apologize for your experience and know you were able to communicate with our service team in greater detail. Although RemoteLock is integrated with dozens of smart lock brands, we do not manufacture any devices and have to work within the manufacturer’s warranty terms for the brands that we sell. We regret not being able to solve your issues and wish you the best. LS Lisamay S. Vacation homeowner Hospitality Used the software for: 2+ years ### "NO customer service" December 11, 2024 2.0 Hit and miss. If they just gave a little bit of service I might be able to recommend but this is another app with no human behind it for support. Pros when the lock is connected and you have the app the access and process for setting up a guest is pretty straight forward and easy Cons when anything goes wrong, and it does, you are out in the cold. I have called their 800# for 3 days in a row with no answer. They charge my card for a year of service but after 5 mos. say I need to renew my subscription and with no customer service you are left with a useless lock. Review Source Response from RemoteLock February 10, 2025 We are very sorry about your experience, Lisamay. Our goal is to provide the best service possible, and we clearly fell short of your expectations. We realize you have spoken with our service team via email about the change in our billing system which resulted in the change of your plan and the way those changes were communicated. We regret that you did not find out in a timely manner. Please know that your locks will continue to work with a single assigned code without a RemoteLock subscription. We have shared your feedback with our leadership team to ensure this doesn’t happen in the future. SL Susan L. Tech Coordinator Education Management Used the software for: 2+ years ### "Quality Issues" May 10, 2023 1.0 Poor customer service when issues arise. Basically they say "buy a new lock". Pros Love, Love, Love the product. Works well with little issues. Too bad the company support seems to have changed their customer service attitude toward having satisfied customers. Cons Had a quality control issue with the plastic buttons on one of our five locks. The company would not stand behind its product. The basic attitude was so sad, too bad, your one-year warranty is over. If this was on a working part, I could understand it. But this was a failure in materials. Literally, the plastic numbers bubbled. The lock was under a covered awning receiving very little morning sun. We have another lock that is not covered and gets direct afternoon sun and have had no issues with it. But a company that won't work with it's customers in an unusual situation when the product it was manufactured with had an obvious default definitely has me looking for a better company to partner with. Reason for choosing RemoteLock When we first started working with them they were very friendly and cared a lot about their customers and satisfying them. That doesn't seem to be the case anymore. Review Source Response from RemoteLock May 11, 2023 Hi, Susan. I'm really sorry to hear you had a bad experience with your hardware. Smart locks are certainly not cheap, so I know this is concerning. But just to be clear. RemoteLock does not manufacture any smart locks. We provide universal access control, i.e., the software that controls a variety of popular smart locks, which are manufactured by other companies. While our support staff is very knowledgeable about the wide range of smart locks on our platform, they can't help you with warranties. That's the responsibility of the lock manufacturer. Can you tell me what brand and model of smart lock you purchased that is having issues? CS Crystal S. Owner Hospitality Used the software for: 2+ years ### "Not worth the money. Faulty design and no customer service." February 19, 2024 1.0 We started using RemoteLock in 2019 with our boutique motels and Airbnb properties. Over a short period of time, we grew to have 4 motels and multiple airbnb properties. We put RemoteLocks on every door. Unfortunately, we had problems with these locks, and could almost NEVER get help from customer service. In over four years, I never once had a person answer the phone when we called. Instead, we left messages, sent emails, and had responses at times when we were no longer near the properties. The other problem that we had was that the locks would stop working when winter came. We found two problems here... first, when we took locks apart to check on them, we found that some had actually cut through the wiring or come apart where they were poorly soldered. Others seem to be getting moisture inside the keypad and causing problems that way when it was freezing temp outside. We tried to get pieces replaced while still under warranty and were given an endless list of things to try...ultimately wasting time and accomplishing nothing. At this point, we have over 60 locks to run and we have moved to a different company. This company has a free app, customer service, keypads with no spacing around buttons to allow moisture in, construction that protects the wiring, and the locks themselves are about a third of the price of RemoteLocks. We wanted to love these locks and the company after spending thousands of dollars on locks, but we were never happy with the service or the product. Hopefully someone reads this and is able to make some changes to improve even ONE of these items. Pros I liked that I could easily add multiple doors to a single user. Cons Turning the handle cut through wires on some of the locks. Locks would stop working in cold weather. Locks took a while to sync with the system. You often have to wait for a "heartbeat". Customer service was terrible. Hard to get ahold of anyone and when they would eventually call back, they would walk through codes and sequences that were not available anywhere online. I kept a list of codes they had me try so that I could problem shoot on my own at times. The cost of these locks was 3-4 times as much as the ones I replaced them with. The monthly fee, which was $6 a lock for the plan I used, did not have any value. The current locks we are using have a free app. Setting these locks up was not simple. It took patience and time. Replacing broken locks during the warranty phase was not possible. Even when I did everything that was asked and the technician said it was a software/hardware problem on their end, not a single lock was replaced. Reason for choosing RemoteLock We chose RemoteLock originally because it was the only product available. Maybe it was due to Covid, or simply because that was all that was out there, but we had no other choices. There are other companies now, with better products and free monthly services. We will not go back to RemoteLock. Review Source Response from RemoteLock February 28, 2024 Hi, Crystal. I'm sorry to hear about your poor experience. As a software platform, we control smart locks from a slew of different manufacturers--from high-end smart locks to more affordable ones to everything in between. But we don't manufacture locks, and therefore, have no control over the quality and many of the issues you mention above. As to getting a response from our support or customer success teams, we've been working diligently to improve that. If you ever need answers about or help with our software in the future, please reach out to (877) 544-4163 (or me personally) and we'll put you in touch with the right expert. Best of luck to you in your business endeavors. GK Grayson K. General Manager Hospitality Used the software for: 6-12 months ### "Great Locks" June 30, 2023 5.0 Great experience and always quick to help if there is an issue. Pros The locks are easy to install and set up. The functionality of the locks is amazing. You can set lick codes as last four of guests phone number and give access over the phone. If any questions arise you can immediately see when doors were opened and what codes were used. Cons No issues since we installed. We have been very happy with product. Review Source PP Philippe P. Co-owner Hospitality Used the software for: 2+ years ### "Good system. We use it on our 7 properties. " June 1, 2023 5.0 Overall it works well. We got a few setups that required us to call customer service but got resolved quickly. Pros As a short term rental owner we like being able to program door codes for each of our guests. The system works very well with no issues. Cons There is no Zapier integration. We needed to pay a developer to program an integration with our property management system to setup the code at each reservation. It would have been much easier if there was a Zapier integration. Reason for choosing RemoteLock It was integrated with Airbnb even though we never used that integration as we use a property management system. Review Source RA Ram A. Owner Real Estate Used the software for: 1-2 years ### "Easy to use and set up" February 13, 2024 5.0 Its so smooth as long as you know it involves an wifi lock Pros Easy integration on platforms and esse of set up and low fee Cons Actually none there is nothing that I dont like as I a tech guy it was easy for me to set up and also the integration with platform calendar to generate key code on the lock and make it ready to send to guests. Reason for choosing RemoteLock None there is no other product that I know Review Source Response from RemoteLock February 21, 2024 Thank you! We appreciate your feedback. JWB John W B. Me Hospitality Used the software for: 2+ years ### "Great Service But Pricing has Tripled" July 13, 2023 5.0 Overall good product but increased pricing has me looking for alternatives. Pros Very happy with the Airbnb integration.Works very well and gives me good control of guests and regular users. Cons As a longtime customer I was on their legacy program which was reasonable priced.They have now decided to abandon that program and my fee has tripled in price. Review Source Similar Products Featured ## Related categories [Physical Security](https://www.capterra.com/physical-security-software/)