# Page 6 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 126-150 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR NEVEENE R. CEO Insurance Used the software for: 2+ years ### "PRACTICE FUSION USER " February 27, 2020 4.0 RUNS A LITTLE SLOW. SHOULD BE ABLE TO ADD MULTIPLE INSURANCE CASES LABELED ACTIVE OR INACTIVE. Pros ABILITY TO FILTER APPOINTMENTS BY PROVIDER, PENDING, ARRIVED OR CANCELED. ABILITY TO UPLOAD DOCUMENTS TO FILES. EMAIL/TEXT PATIENT REMAINDERS. Cons ODD HOW YOU HAVE TO APPROVE FILES UPLOADED FROM ANOTHER SCREEN. CAN NOT ADD SEPARATE PINNED NOTES. WISH YOU CAN CREATE NEW CASES SAVING OLD INSURANCES. Review Source JL Jeanette L. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Good product for a reasonable price" March 1, 2019 4.0 A good model for cloud-based EHR. Has all the basic bells and whistles and is very much reasonably priced. Pros Simple, intuitive interface. Has all the necessary bells and whistles. Frequent updates to stay in touch with users. Excellent knowledge base and training videos if you have any questions. Cons They can change things overnight and you have to adjust. They still lack some key features. Review Source EB Ellen B. Owner Medical Practice Used the software for: 2+ years ### "Think carefully before using " April 14, 2017 3.0 I have used practice fusion since 2010. In the beginning, tech support was helpful and expedient. While there were many system fixes, in the beginning, they generally improved the situation. However, over the last several years, the tech supports has declined significantly. Even more frustrating is the ability to communicate with a supervisor to resolve issues. Most recently, there is an error in a drug called Belbuca, only approved for pain because Practice fusion feels that it is the same as suboxone!. Have tried to explain to many tech support, same pull down menu. A little better on the phone but no change in results. Ridiculous that this cannot be resolved. Pros Free Cons Poor customer support. Review Source KM Kara M. Director of Operations Used the software for: 2+ years ### "We have used PF in our clinics for the past 5 years. We are a nonprofit free clinic w/ 3500 patients" April 25, 2018 4.0 Pros That its web based. Our providers are volunteers and aren't here every day, or even every week, which means they can review lab results, etc from home or wherever. It helps our efficiency tremendously. I also love that its free for non-profits ;) Cons It was very difficult to get Admin support. Long waits to get live support...like hours or more than a day. Review Source AA Abigail A. Nurse Hospital & Health Care Used the software for: 2+ years ### "Practice Fusion- Health Care Saver" December 4, 2022 5.0 Practice Fusion is a helpful means a health care management and saving the details in the patient. It is safe and easy to use and also to learn to navigate. Pros I've been using Practice Fusion for almost 2-3 years now. It is dependable and has a faster download if your internet connection is also faster. It is efficient and effective in documents and health care data encoding or compilation. Cons You need always to click save for the task you've done will be save. Review Source RM Robin M. MD Medical Practice Used the software for: 2+ years ### "Functional EHR" May 3, 2019 4.0 Practice Fusion has been cost effective. Initially it was free, and the price now is competitive. It works well for a small business. Pros The software is easy to install, and is updated frequently to meet new requirements. Cons It is difficult to make phone contact when there is an immediate need. In general though, once a “ticket” is created, someone does get back to you quickly. Review Source VR Verified Reviewer Virtual Assistant Hospital & Health Care Used the software for: 1-2 years ### "Great for PT records" July 20, 2019 4.0 Pros Being able to easily upload PT record and files Cons It's not the best organized, there could be more search options Review Source CB Christen B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Was great when it was free" January 25, 2019 3.0 Pros It was free and had met Medicare Quality Measures. It was relatively easy to use and the videos were great. Cons It had limited availability to integrate radiology services so we were unable to meet the next years quality measures. Plus the had a fall out with Kareo integration so it caused us to have to do double work for data entry. Review Source VR Verified Reviewer APRN, Certified Health Coach Hospital & Health Care Used the software for: 1-2 years ### "Practice Fusion May Be Timed Out" April 12, 2019 3.0 Since it has gone to a pay to use status the few benefits of Practice Fusion have been negated. Given the clunkiness of the site, slow support it is not worth paying the price for. Pros Practice Fusion was an early option for EMR. It used to be free but recently changed to a pay platform. The free part was the most enticing thing about it. Cons Clunky to use. Never could get it all figured out beyond a few basics. Lots of templates made by other providers and clinics but that just made finding the right one a bit of mass confusion. Review Source JH James H. acupuncturist Hospital & Health Care Used the software for: 2+ years ### "Worked well when free, but was deceived when new \[SENSITIVE CONTENT HIDDEN\] took over" July 28, 2020 5.0 Pros Used Practice fusion for multiple years at an acupuncture clinic. Worked well, basically had everything we needed, though it was definitely created for medical doctors. Cons Old \[SENSITIVE CONTENT HIDDEN\] had been very clear that the software would be free for users forever (with advertising), and so we uploaded all of our old patient files (which took forever) and used it exclusively for new patients. However, after using it for 4 years, the new \[SENSITIVE CONTENT HIDDEN\] decided they would take back their previous \[SENSITIVE CONTENT HIDDEN\] commitment to keeping software free and start charging $100/month. It was a hassle to switch to another, more affordable, EHR software and as a user, I felt deceived. Review Source ND Nancy D. Compliance officer Used the software for: 6-12 months ### "Great software considering that it is free." May 14, 2018 4.0 Beginner-friendly Pros Very easy to get use to. It allows you to autopopulate referrals and previous prescriptions among other things. Vitals are easy to enter and encounters and superbiller are easy to grasp for a beginner. The schedulers is easy to use as well. Cons Freezes up more than it should. When entering patient demographics there are a lot of cumbersome steps. Getting access codes to get a patient on the portal is a little confusing if they are not computer savvy. The schedulers has a couple flawd because it's hard to learn how to double- book since it defaults to certain increments that your practice may not follow along with. Review Source HM Howard M. MD Medical Practice Used the software for: 2+ years ### "Practice Fusion is GREAT" July 14, 2017 5.0 Pros I have been using this product for 3 years. Implementation was easy and the staff was wonderful. They are constantly upgrading the product to make it compliant with the never ending, government regulations. The help desk is wonderful. Having remote access on my cellphone is amazing and helps when patients call after hours. Cons This is a cloud based system. It has gone down in the past, but the crew at Practice Fusion has made corrections very rapidly. The worst outage was related to general downtime from AT&T. Review Source PM Perla M. Scriber. Medical Practice Used the software for: 2+ years ### "Very good, for its price" August 21, 2018 4.0 Very good software for specialists, not helpful for family care, where g codes are needed, cpt codes Pros Cheap, really easy to use, synopsis page, no need to download a program, online base system, patient portal with direct communication ( which helps reducing tons of phone calls). Obviously basic Emr features like rx, labs, fax, referrals. Cons A lot of free typing, need for sections like hx surgeries, social hx, preventive with templates or justs clicks. Attachments can not be divided in categories. Addendums per sections not general. Review Source DJZ Dr John Z. Non-Force Chiropractor Hospital & Health Care Used the software for: 2+ years ### "A very good value for your investment." April 17, 2020 5.0 Practice Fusion was my first introduction into the world of Electronic Health Records. It provided a very helpful in transitioning my non-force chiropractic practice from paper files to electronic records. Pros Easy to navigate, the opening page shows an efficient overview of my practice beginning with my last patient encounter. Easy to create customizable templates that relate to my unique non-force chiropractic practice. Easy to find individual patient data with a minimum of clicking. Cons Customer Support was spotty and long wait times common. Reason for choosing Practice Fusion One of my patients who has been a successful EHR Programmer for a major San Francisco hospital suggested that I try Practice Fusion. I am very grateful of his recommendation! Review Source LL Lori L. Billing Manager Mental Health Care Used the software for: 2+ years ### "I HAVE BEEN USING PRACTICE FUSION FOR APPROXIMATELY 8 YEARS. I FIND IT TO BE VERY USER FRIENDLY." March 6, 2018 5.0 EMR AND SCHEDULER ARE SO EASY TO USE, I ALSO LIKE THE DAILY REPORT THAT I CAN RUN, ERROR REPORTS , PATIENT REPORTS. I ALSO LIKE TO FUNCTION OF COPYING MEDICAL RECORDS, MAKE IT VER EASY FOR MEDICAL RECORD REVIEWS. Pros I LIKE THE WAY I AM ABLE TO SEE ALL OF THE PATIENTS VISITS WITHOUT LEAVING THE SCREEN I AM IN. THE SCHEDULE IS VERY EASY TO USE AND MANAGE. LOVE THE REPORTS YOU CAN PRINT OUT. AND LOVE THE WAY ENCOUNTERS ARE CREATED AND DROPPED. Cons THAT YOU CAN ONLY HAVE FIVE PATIENTS OPEN AT A TIME. AND SOMETIMES I HAVE PROBLEMS IMPUTING NEW INFORMATION IN. Review Source DB Deonne B. Managing Member Medical Practice Used the software for: 2+ years ### "Free, but has some drawbacks" June 8, 2017 4.0 When we started using Practice Fusion 8-9 years ago, it was incredibly well supported and functional for the time. However, over time it has had less and less support, and has had several episodes of downtime in the past year which were incredibly disruptive. However, it's the best system available for free in my opinion. Pros It's free!!!! Good for the small practice In connects to electronic faxing system (Updox) for a fully electronic office Cons It used to be very intuitive, but is a little less so now. It doesn't have the level of support that is needed for a FT practice. Review Source VR Verified Reviewer Clinical Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Comprehensive EHR system" April 18, 2019 5.0 Patient charting has become a breeze with Practice Fusion and makes our staff more efficient. Pros It includes everything I need to run a small functional medicine clinic. HIPPA secure Electronic health records and communication portal with patients. Anything you need to do to run your practice is included: payments and scheduling, lab results sent direct, and numerous reports can be run. Cons There are a lot of features included and it takes some exploration to fully use all the features. Review Source MS Meera S. Administrator Medical Practice Used the software for: 2+ years ### "Minimum investment for maximum benefit" April 18, 2019 4.0 Excellent for solo practices, simple to use, ERx, lab and image integration and now more features are being promoted. Would like the ability of billing and collection Directly with Practice Fusion without integrating with other billing software. Pros Let us achieve meaningful use, the software was free Cons Need better customer support staff and online chat support Review Source AA Ali A. MD Hospital & Health Care Used the software for: 2+ years ### "PF" December 12, 2018 5.0 evolving system, used it for 7 years, amazing evolution. even if you dont know anything about EHR, you can learn it in one day. Pros very easy system, and fast. easiest system that i have ever used in my life, and used so many. Cons no billing company connected with it, that is good. Review Source SD Sandra D. Office Manager Medical Practice Used the software for: 2+ years ### "Practice Fusion" April 12, 2017 4.0 I have used Practice Fusion at two different offices. It is a free product and qualifies for the federal incentive programs. It is capable of completing all of the basic requirements of a physician's office. The providers did not have trouble using it and we still use it in one of our smaller offices. Pros Free program, qualifies for the government programs, fairly easy for the providers to navigate. Cons Cannot be used to do Rural Health billing. Support was more personal in the beginning, now most problems are handled by e-mail rather than speaking with a person. Review Source AB Alix B. MD - Psychiatrist Used the software for: 2+ years ### "Could improve some options for psychiatrists; especially for contact that is not covered by options" January 30, 2018 4.0 Pros ease of use, combines a lot of functionalities in one place, organized well, good customer support, great value for the money, responsive company Cons not completely up to date on ICD 10 codes for psychiatry - slow to update for psychiatrists in past; has some bugs related to psychiatry medications - for no reason at all - it suddenly will take a medicine I prescribed a month before - off its list - replace it with the generic name and I have to re-enter start dates that I no longer access Review Source BP Barry P. plastic surgeon Medical Practice Used the software for: 2+ years ### "Was free" March 15, 2018 3.0 I'm glad I am nearing retirement. Pros Generally easy to use. It has been free up till now. Cloud-based, so can access from anywhere. No in-office hardware required Cons Once it was free. The company was acquired by Allscripts and they have to recoup their investment. Cost based model offers minimal new features. Review Source AS Ayesha S. Administration Hospital & Health Care Used the software for: 2+ years ### "Efficient and Effective" March 6, 2019 5.0 Pros It’s a very efficient software and our company has been using it for over 10 years. It has great features and effectiveness. It’s very easy to use and not much training is required when we hire new staff. Also it has great customer support Cons It’s so good no problems with it so far. We love it Review Source CC Craig C. physician Medical Practice Used the software for: 2+ years ### "Best Cost Effective EMR" January 4, 2017 5.0 Have used in-house software, commercial (expensive) cloud-based software, and came to rely on Practice Fusion (PF). It is a cloud-based, template driven, a multi-platform software that is quick (depending on internet speed). Whereas other software requires you to use a single computer platform, PF works on Mac OS, iPad, as well as PCs. PF is also dynamic, no only are there multiple releases with new features each year, the user interface and templates can be modified on the fly to make patient charting quicker and more efficient. I highly recommend PF. Pros see above Cons nothing, its better than other out there Review Source KH Kelly H. Psychologist Used the software for: 2+ years ### "Good functionality, although not always intuitive to use" February 14, 2018 4.0 Pros This software is able to be used by providers from multiple disciplines (e.g., physicians and their charting needs, as well as psychotherapy notes) Cons Some of the functions are not intuitive, such as where to click to find a desired task. The window where I write notes also has many sections that I don't need but am unable to clear away, thus limiting the space I do actually want to write my note. However, it's designed for a medical practice rather than for my needs (therapy). Review Source Similar Products Featured