# Page 3 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 51-75 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Silvia S. MD Medical Practice Used the software for: 1-2 years ### "Stay away from this electronic system - its a scam!" April 9, 2020 1.0 HORRIBLE Pros I had many times over the last years when it did not work with numerous errors given from pharmacies as the prescriptions did not go through. The practice fusion customer service is INEXISTENT. You try to call and they tell you same thing all the time, that "its huge volume of calls and to send them an email", and then you email them and you get an answer in 2 weeks, but no...your problem is still unsolved. And be prepared when you realize this hardship is overwhelming and that you cannot prescribe medications to your patients and you decide to stop subscription, you will have extremely difficult time to have them let go, they will claim you have contract and that you are STUCK with them for year. Cons \-errors frequently -inexistent customer service Review Source mN michael N. MD Medical Practice Used the software for: 2+ years ### "Worst E RX system - CLunky beyond belief " December 22, 2020 3.0 Pros Cost cost is great but thats it otherwise its a very clunky system Cons The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for the 4 meds - multiply this out x 20 patients - you are wasting a ton of time . When sending controlled substances just hit one wrong key on your password and it boots you out of the entire system . YOu have to log back in re extract the patients chart re enter the information . Multiple repetitive screens - YOu enter the directions in one screen it loses them on the next and you have to re enter them - CLUNKY CLUNKY CLUNKY my OLD SYSTEM ALLOWED ONE TO CONSTRUCT CUSTOM macros - you could construct a letter - drop the patients name automatically into drop labs vitals etc etc Want a note for work - construct a macro construct custom questions and boom the letter is done each and evry time - not so with PF - you type up the letter in WORD and save a copy then enter all the demographics each time CLUNKY CLUNKY CLUNKY Review Source BK Beth K. Physician Medical Practice Used the software for: 2+ years ### "Do not use this EMR" May 4, 2022 1.0 I was locked out of the system and I could not get a verification code sent to my email. I explained that the phone number attached to my account is no longer in use. I have a new number. After speaking to numerous personnel I was told the only way to be able to change my phone number is to provide a notarized letter with a photo ID, business license etc. I explained that I must know the password to be able to access my account. I am not asking to change that I just need to be able to receive a verification code via email. There was absolutely no resolution to my problem. It fell on deaf ears!!!!! Pros This software was not very intuitive and not very user friendly. Cons It was very difficult to customize the patient intake, not meant for a subspecialty practice. Many of the different labs do not contract with practice fusion and therefore the results do not automatically come into the system. Reason for choosing Practice Fusion I chose it because they kept saying it was free and would remain free. However, this is not true. They did start charging a monthly fee. However, the customer support services were terrible. Review Source MW Michael W. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Beware of the limitations" July 1, 2020 3.0 Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up. Pros Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products. Cons All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Controlled substance E-prescribing is more difficult with Kareo. Review Source L. L .. Physician, CEO Used the software for: 2+ years ### " Acceptable product while it was free but now....." July 31, 2018 3.0 Pros It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good. Cons From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing? Review Source LG Lynette G. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "PF review" December 12, 2016 3.0 Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed. Pros That it's free, fairly easy to use, but not always simple. Has gotten better over the years. Cons when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one. Review Source VR Verified Reviewer Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "I like it" August 6, 2020 4.0 Very positive. Pros It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate. Cons Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[eHealthFiles](https://www.capterra.com/p/83831/eHealthFiles/) Review Source MP Maulik P. Chief Financial Officer Hospital & Health Care Used the software for: 1-2 years ### "Practical for Small Offices" October 24, 2019 4.0 It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product. Pros The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis. Cons Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Practice Fusion The price. At least at that time, it was free to use. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Went from multi-provider group to a single provider and the cost of Athena did not justify continuing with them. Review Source PB Paige B. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 6-12 months ### "We are a small outpatient psychiatric office and Practice Fusion was great for our budget! " October 12, 2017 4.0 Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients. Pros We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily. Cons I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste. Review Source Michael G. Chiropractor Used the software for: 2+ years ### "Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice. " February 16, 2018 5.0 The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF. Pros The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS. Cons I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming! Review Source MS MATTHEW S. M.D. Health, Wellness and Fitness Used the software for: 2+ years ### "Fee free is now a monthly fee!!" July 31, 2019 3.0 Pros Easy to use with a very short learning curve. Cons Did not integrate well with billing software. Log on security is a bit overkill and time consuming. Scheduler was a bit cumbersome to use. Review Source JA Joel A. Physician Medical Practice Used the software for: 6-12 months ### "Practice Fusion User " February 3, 2021 2.0 Too much clutter on notes. Not good platform for specialists / surgeons Customer service and technical help very sub-par - seems like too small of a company Pros cloud based reasonable monthly cost for small practice Soap Note templating allows variable options within a templated diagnosis searching dx codes is made easy Cons customer service and technical help is pretty much non-existent with this company. rigid parameters / fields that do not adjust - such as creation and templating of procedure notes and operative notes have to be in SOAP format which I would prefer these encounters appear as a separate note type unable to save frequent prescribing habits so each time a medicine is given it takes significant time for electronic prescribing significant clutter on the notes, however fields that are required for standard medical billing such as Review of Systems and standard fields such as past surgical history not unable to include dx codes into templates (only words) so templating speeds up workflow but then slows down if using electronic billing because each diagnosis has to be re-entered Rigid parameters for meaningful use reporting. So the options don't apply to specialists Reason for choosing Practice Fusion PCP using practice fusion urged me to use so we can exchange notes easy Review Source TE Taylor E. Front Desk Medical Practice Used the software for: 2+ years ### "Beggers Can't Be Choosey" July 30, 2019 4.0 So far, so good. Pros Practice Fusion is a free EHR program. You do have to pay for doctor licenses obviously but for a generic EHR, you can't beat it. I like the visual view of the schedule when placed on "WEEK VIEW" and the fact that we have the option to log on when we are not in the office for emergencies. Cons Practice Fusion is not very user-friendly. It has gotten much better within the last year but it still has a long way to go. My least favorite thing about Practice Fusion is the process of scanning and uploading documents in to a patient's chart. You must scan, name and upload each individual file SEPARATELY. There are times when we have 10+ documents to scan in for a single patient and because of PF's process, we tend to get a little behind on our scanning. I wish there was a way to mass upload or mass name documents. Reason for choosing Practice Fusion Free and easy to implement as it is a web-based EHR program. Review Source RD Rebecca D. OD Medical Practice Used the software for: 2+ years ### "Don't do it" May 6, 2020 3.0 On a scale of 1 to 10 I'd say 2 with 10 being best and 0 being worst Pros Paperless and promised ability of patient interaction with scheduling and intake Cons Most everything else. Starting using this when it was free several years ago to comply with the EMR requirement. When they started charging I looked at other systems but didn't want to go thru the hassel of transferring all the files, small practice with no IT department, just didn't want to take the time. The support is non existent. From the outside it looks like it has great features, patient portal, online check in....only problem is they don't work and those that do work are very cumbersome to the users. Reason for choosing Practice Fusion Didn't change when they starting charging because of having to transfer records to new software...with COVID seriously considering another alternative that would meet my needs and allow patient better easier access. Review Source JP Jill P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Adequate for a small practice" January 28, 2021 4.0 For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling. Pros Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions. Cons Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs. Reason for choosing Practice Fusion We choose it many years ago because it was free for our new practice. We stayed with it even as our billing softwares added scheduling and charting modules and even as Practice Fusion went to a per provider subscription fee. Review Source Gianna D. Office Supervisor Used the software for: 2+ years ### "Practice Fusion has odd limitations and customer support does not resolve glitches quickly." December 14, 2017 3.0 We benefit by having a free EMR that does electronically send superbills to our billing software (Collaborate MD). Pros The best part about Practice Fusion is it's free. I'm very excited that for 2018 we can submit Meaningful Use Data through Practice Fusion directly, which is going to save me a lot of time this year. Cons The scheduler is inefficient - I pushed my company to use CollaborateMD (our billing software) for the scheduler because of how awkward and inefficient Practice Fusion is in this category. Review Source HE Harlan E. Practice Administrator Medical Practice Used the software for: 2+ years ### "Manage patient records" September 25, 2020 5.0 From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try! Pros I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records. Cons As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth! Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Practice Fusion The choice was easy, Practice Fusion was free! Review Source Kerri P. Credit Restoration Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "Reasonable EHR Software" October 26, 2018 3.0 We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software. Pros It was free and even though it is now paid it is and EHR with great pricing. Cons Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real. Review Source SN Shirish N. Practice Director/CFO Hospital & Health Care Used the software for: 2+ years ### "I have been using the free version of PracticeFusion for over 3 years now and am generally happy" May 22, 2018 4.0 It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo. Pros The software has been easy to use. Until now most of my questions were answered in a timely fashion. Cons Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service..... Review Source SF Samantha F. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Best EMR" June 14, 2022 5.0 Pros User and beginner friendly, thorough without being too complicated. Cons The only negative comment I have is how long it takes the system to come back online when it goes down. Review Source LS Leena S. Md Medical Practice Used the software for: 1-2 years ### "Practice fusion doctor perspective " April 1, 2024 5.0 Was good very user friendly easy to train new staff ease of understanding Pros Easy to use was free gives free transfers once user friendly Cons Cost they increased price suddenly her was working really well but cost was pretty high and was using office ally for billing Review Source DDM Dr. Debra M. Physician/ Owner Medical Practice Used the software for: 2+ years ### "For our 2 person practice, this software allowed us to become electronic and meet all requirements." August 31, 2017 5.0 It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly. Pros The COST and the way Practice Fusion is continually responding to our suggestions and constantly improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program. Cons most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart. Review Source PA Pam A. Office Manager Medical Practice Used the software for: 2+ years ### "Adequate Free Electronic Health Record" June 7, 2017 4.0 Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting. Pros This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically. Cons I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same. Review Source AD Anita D. Dr Medical Practice Used the software for: 2+ years ### "Bad EMR for Medical practices" March 31, 2021 1.0 Initially Practice fusion was free and then all providers had to pay a monthly price. What I am mostly disappointed is the contracts that have the providers sign. Be careful what you sign with them. I had a nurse practitioner in my practice and had to sign for 2 providers, then when she left after 8 months , Practice fusion team said I have to pay for her license for 15 more months that my contract ends --ridiculous answer. I asked to speak with a supervisor and she confirmed the same. This EMR is not worth it for the way the notes look and what you pay and what they have you sign ..... Now I am stuck for 15 more months with this EMR , paying monthly for a second license that we never use Pros It was free initially and simple, it was the 1 st EMR I used even their customer service was not great Cons Bad features, the notes look very plain customer service no great The contracts that you sign are not for 1 year or monthly , I would never use it again Review Source JS Jason S. MD Medical Practice Used the software for: 2+ years ### "Bare Bones" June 18, 2019 2.0 eh. It gets the job done, but it's not a joy to use or to work with their customer service. There are lots of features that could be easily added/fixed/adapted, but they won't do it. They roll out new versions without extensive beta testing, so there are always new bugs for features that used to work. Pros It gets the job done... It covers the basics and is available online. It ports to billing software, and labs can send results, for a price. Cons 1) Customer service is hardly available - phone call takes 1 hour hold. Tickets and emails don't result in solutions, just lots of back and forth. 2) Restrictive license agreement is not flexible for adding/removing providers from your practice 3) It's very bare bones - gets the basics, but not eloquently or intuitively. 4) Did I mention customer support for a paid product should be supportive? and it is not. Review Source Similar Products Featured