# Page 2 | Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Practice Fusion ## Showing most helpful reviews Showing 26-50 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Josef N. BUSINESS MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "The Best of the Best" January 5, 2026 5.0 It is the most comprehensive medical EHR on the market. We were involved with Practice Fusion for over 15 years, and it is tailor-made for Pediatrics in all factors, including vaccine inventory tracking and reporting. Pros It is structured in SOAP form for easy documentation and scheduling, and produced useful reports to meet government required reporting. Cons The glitches in updates were challenging at times, but they all worked out over time. It is by far the least complicated EHR on the market. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[CMEGenius](https://www.capterra.com/p/10027303/CMEGenius/) Reason for choosing Practice Fusion No product came close the comprehensive display of features for Pediatrics Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 2+ years ### "Practice Fusion" March 10, 2026 5.0 I have used practice fusion for many years and have had a great experience. The customer support is fantastic and they have a great product. Pros Practice Fusion is a great EHR system. They are a simple easy to learn program that can do everything that you need. Cons The biggest flaw is not being able to set diagnosis codes as inactive - they allow for billing of codes that are not right / left specific Review Source FG Freya G. Administrative Staff Hospital & Health Care Used the software for: 6-12 months ### "Practice Fusion is cool but not suitable for administrative tasks in a clinical setting." March 4, 2026 4.0 As an admin in a clinical setting, Practice Fusion is cool when it comes to clinical record task like patient charts, clinical notes and e-prescribing but when it comes to administrative task like billing and scheduling i will have to use other product alongside it which does not make working with this particular EMR software favourable for me. Pros I like the fact that Practice Fusion center on clinical data like patient medical records, doses, medication list,e-prescribing, and charting. And it's use in small to medium sized medical settings. Because it's a cloud based EMR opening patient chart on screens loads fairly quickly and running basic task doesn't lag. But if internet connectivity is not strong enough it tend to slow down when loading patient chart. Cons Its does not focus on administrative operations such as billing and scheduling like other Electronic Medical Records. Review Source JL James L. Franchise Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Scalable EMR for a Private Clinic" October 20, 2025 5.0 Great tool that is user intuitive so we are able to get new team members up and running quickly with minimal hands on training required. Pros Easy to use EMR that allows are practice to scale up as we continue to grow. As a private clinic, having this ability is critical. Cons The UI needs some updating in some areas. Some of the functions can feel a bit dated but it does not affect the functionality. Review Source Melissa Z. User Medical Practice Used the software for: 2+ years ### "The easiest free EHR back in the day" February 25, 2026 5.0 Very good. For a while when it was free i thought it would would be the leader in EHR for it's accessibility Pros It's so easy. It's essentially the 1st EHR I used. The text fields are spacious, the boxes to check are good sizes too Cons It was free for a while with advertisement banners which i didn't mind. Later there were fees to use, which disheartened my employers Review Source CB Cindy B. Patient Coordinator Mental Health Care Used the software for: 2+ years ### "Practice Fusion review" February 22, 2025 4.0 Overall, I was happy with my experience with Practice Fusion. Pros Patient information was super easy to access. Cons When wanting to delete an appointment, it was rather difficult to delete an appointment. Review Source RM Rebecca M. Family Nurse Practitioner Hospital & Health Care Used the software for: I used a free trial ### "Waste of Time" April 21, 2025 1.0 Poor communication: Unresponsive, inconsistent, unclear, misleading, and unprofessional. Pros Unfortunately, I never got to use the feature that I needed. I cannot speak to any Pros for this reason. Cons I signed up for Practice Fusion's 14-day free trial intending to use their ePrescribe feature. I submitted my license verification form on day one, but didn't receive a response until after the trial ended--only then was I informed that ePrescribe is not included in the trial. I was told to restart the process and was assured it would be expedited. Days passed with no update. When I followed up, I was instructed to submit a notarized letter and supporting documents, which I prepared at my own expense. The day before my scheduled notary appointment, I was abruptly informed that my account had been deactivated for being "fraudulent," with no prior notice or explanation. This experience cost me time, money, and delayed other parts of launching my practice. I do not recommend this company. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) I was interested in the affordability of the product. Review Source ME Maureen E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Lousy customer service, not worth it" December 16, 2024 1.0 I am unable to talk to a live person. My current position in their call queue could be 1 and I will still be on hold forever. When you call, they are always on holiday, or at lunch, or they don't answer. Live chat always says "No agents available." And they only respond to the tickets that are not about errors they have made. If it's about their customer service, they don't answer. Pros The pricing is reasonable. The system has the basics of what's needed to document patient records. Cons The system lacks customizable reporting, layouts, and functionality in pretty much all areas of the EHR. For the cost, I can live with no customization. However the customer service is so lacking in this company that it will cause me to find another system when my renewal is up. They don't answer the phones, the live chats are non existent. They are selective on which tickets they respond to. Worst customer service I have dealt with in a very long time. Not worth the savings in cost. Alternatives considered [DoctorLogic](https://www.capterra.com/p/235379/DoctorLogic/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Practice Fusion Cost and recommendation from someone I knew Review Source ZA Zainab A. Clinic Nurse Manager Hospital & Health Care Used the software for: 1-2 years ### "Recommend this for the price point" April 24, 2025 5.0 Pros I like how easy it is to set up and learn how to use Cons There are more interruptions than other EMRs Review Source MD Melissa D. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Ok for small beginner practices" April 11, 2025 3.0 It is affordable and ok to use. But overall the product just always feels like it needs an update. Pros Easy to navigate and use. Great for charting and e-prescribing. Cons Hard to get ahold of any one in customer service Review Source MT Mary T. President Professional Training & Coaching Used the software for: 2+ years ### "EHR that is as convenient and as easy as can be" December 5, 2024 5.0 Pros Practice Fusion is the best. I have used it for over 8 years now... It is very user friendly... All staff get trained and use it right away because of how well it is organized and all the items are categorized. Cons It used to be for free... Now it's now... But it's still great to use... Review Source RK Ross K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Good for initial startup, but not worth the price compared to value and offerings of competitors" January 20, 2025 3.0 It satisfied what we need in the initial months of our practice, but we quickly outgrew the software. Pros When it was free, it provided a decent platform for basic scheduling while we were building our practice. Cons The notetaking was very clunky and took too long to complete a basic note. Review Source WT Walterson T. Professional Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Counselor - Review" September 21, 2024 3.0 It was decent experience overall. It was good to start a small practice but needed more when the practice grew Pros The affordability! When starting the practice, it was most affordable to get practice up and running Cons It was not simple to use; with a lot of various steps to get things done. Not enough templates Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Updated Review" December 25, 2025 3.0 Initially, it was a great experience, but as the time went, it did not keep up with the needs at the time Pros It was a well designed, and well integrated program that was user friendly. It was priced well and very useful Cons The program got expensive to use and some of the features were lagging behind. Customer service was lacking at times Review Source RB Rhonda B. Team Lead Health, Wellness and Fitness Used the software for: Less than 6 months ### "Practice Fusion takes some practice!" August 5, 2024 3.0 Used approximately 35-40 different instances of Practice Fusion. Only one email can be used so we had to create 35-40 fake emails to enable access across multiple instances. To much variability in where data can reside. Pros The program is low cost. The program is intuitive to use. Cons Redundancy- to many places for one thing to reside depending on who entered it or practice patterns. Review Source CCY Catherine Chun Y. Consultant / EHR and MIPS Project Manager Medical Practice Used the software for: 2+ years ### "Practice Fusion is a free EHR system with a good user interface and fluid navigation. " July 31, 2017 4.0 We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye Pros 1\. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report). Cons 1\. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. Review Source CB Connie B. Physician Medical Practice Used the software for: 2+ years ### "Practice Fusion woos" March 26, 2021 2.0 They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT Pros Cheap, although they just raised their prices by 50% with no added features. Cons No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now. Review Source aH ann H. md Medical Practice Used the software for: 2+ years ### "Do not sign up with this EMR. Look elsewhere. False advertising." January 26, 2020 1.0 've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma Pros Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied. Cons No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings. Reason for choosing Practice Fusion because it was free. Review Source TS Todd S. Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Good product but not built for the needs of Psychologists" March 9, 2022 5.0 I had great customer service. I had great support when needed. I "learned" the onion layers and was able use the EHR initially with little training. Pros Like all EHRs learning the "onion skin layers" to be able to move through the features easily took me awhile. I was repeating often and looking for things since it was not initially intuitive when moving through the EHR. Once I did become familiar with the "layers" I was able to move through the EHR quickly and easily. The Templates were very helpful, especially the ability to share with other users on the EHR. Cons For me the lack of attention to the specific needs of Psychologists in the EHR as well as the ever increasing price of the EHR caused me to look to other EHR forms. I developed "work arounds" for myself as a Psychologist using the EHR. Review Source CT Chelsea T. Practice Manager Medical Practice Used the software for: 2+ years ### "Best EMR by a long shot" May 12, 2023 5.0 Pros I have used practice fusion for the last 5+ years at my office at love it. I especially like the ability to assign different colors to different appointment types in the calendar and the ability to e-prescribe prescriptions. Pinned notes are great and am happy they expended the ability to write longer profile notes. The overall look and ease of use it much better than other EMRs I have tried. I have recommended practice fusion to many colleagues. Cons For the most part there are no issues but there have been several instances over the last few years when the entire system is down and we can not log on for almost a full day which is devastating to our practice. Would be nice if there was an offline emergency backup option for the calendar system. The mobile version is also really terrible, but very rarely used so not a big deal. I also HATE that they are not integrated with anyone other than Updox for a patient communication platform. They need to expand their partnerships in this arena! Review Source AH Ann H. physician Medical Practice Used the software for: 2+ years ### "False promises. Poor customer service. " May 17, 2021 1.0 The worst part is that they claimed to always be free but then once the company sold, they started to charge. And not only that, when I asked whether I should sign up for a longer term contract, my representative told me (documented in a long email exchange) that I shouldn't and he would know when prices would go up and I would be notified beforehand so I could lock in the current rate. He talked me out of the longer term contract. I have this documented. Now, I received a notice that prices are going up. I have been in communication with a rep at PF \[SENSITIVE CONTENT HIDDEN\] and sent her copies of the email exchange and she said "I apologize but there is nothing we can do". I asked to speak to a supervisor twice and she has not responded. I just sent my third email. What they could do is honor what was promised to me. I have this exchange in writing! And what horrible customer service-ignoring a request to speak to a supervisor not once but three times. When you sign up with an EMR, it's not an easy proposition to switch. BEWARE OF PF. Pros Easy to start and use. It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true. Cons Unable to put in an automatic reminder to patients to book a follow up appointment one year later. Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart. Reports are not reliable. Specifically in generating patient lists. Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor. I have been a customer since 2013 and the customer service has continued to decline despite the cost going up. Reason for choosing Practice Fusion Because it was free and advertised that it would always be free. Now that they charge, it is an inferior product. Review Source AC Angelica C. Educator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Practice fusion improving the experience in EHR" November 9, 2023 5.0 Pros Is user-friendly, has great accessibility, and cost-effective. But I can not leave without mentioning customizable templates and the time that you don’t waste. Cons The only thing I would mention will be speed issues because affect workflow and efficiency. Review Source RC Renee C. Owner Mental Health Care Used the software for: 2+ years ### "Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving" March 18, 2018 4.0 It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc. Pros Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve. Cons Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers. Review Source DO Daniel O. MD Hospital & Health Care Used the software for: 6-12 months ### "Software being managed by morons" January 20, 2018 3.0 Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be. Pros Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider. Cons Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate. Review Source PK Pebble K. Medical Director, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrated with Customer Service" October 6, 2023 2.0 Pros e\_prescribing is good and overall the EMR is not terribly annoying for me as a medical provider. It does not include good features for my therapist colleagues. Cons It is now expensive and the support is minimal. The terms of subscription are inflexible and chat support is non responsive to requests for help including simply providing contact to advance a concern to decision makers in the company Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Practice Fusion The product was initially free, which was necessary for my small practice startup. Review Source Similar Products Featured