# Practice Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Practice Fusion the right Electronic Medical Records solution for you? Explore 439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266915/Practice-Fusion/reviews --- Practice Fusion 3.7 (439) [View alternatives](https://www.capterra.com/p/266915/Practice-Fusion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Practice Fusion Ease of use 3.9 Customer Service 3.3 ## Pros and Cons in Reviews JN Josef N BUSINESS MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is the most comprehensive medical EHR on the market.“ January 5, 2026 ME Maureen E OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “However the customer service is so lacking in this company that it will cause me to find another system when my renewal is up. “ December 16, 2024 Melissa Z UserMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “For a while when it was free i thought it would would be the leader in EHR for it's accessibility“ February 25, 2026 SK Susan K Doctor of ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Doing Notes was way too much/complicated/time consuming as the patient load started to increase.“ January 19, 2025 RK Ross K OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “When it was free, it provided a decent platform for basic scheduling while we were building our practice.“ January 20, 2025 as audrey s physicianMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “customer service is non existent, the implementation classes they offer are rushed and then shed a light on all the services that they do not include... such as purchasing your own license just to have the ability to use CPT codes??? “ August 28, 2023 CT Chelsea T Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I especially like the ability to assign different colors to different appointment types in the calendar and the ability to e-prescribe prescriptions.“ May 12, 2023 FT Filip T COOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support, functionality and frequent breakdowns.“ August 26, 2024 ## Showing most helpful reviews Showing 1-25 of 439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Latrice J. Medical Assistant Used the software for: 1-2 years ### "I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use. " April 19, 2018 5.0 The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours. Pros What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants. Cons Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters. Review Source SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "So Far So Good" April 24, 2026 5.0 Our overall experience is positive, aside from issues with the help desk being not very responsive at all. Pros I enjoy how they continually make upgrades to make the platform compatible with the ever-changing healthcare system. Cons I don't like how you cannot go back and edit a message once you send it to a fellow employee in Practice Fusion. And also think about their help portal is not very helpful. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) The other platform was absolutely awful. This was recommended to us. Review Source NF NICHOLAS F. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "It's "OK", not "Awesome" " October 24, 2024 3.0 Worked great for me for my first few years in practice. Pros The free version was ideal. Easily create templates and document patient encounters. Cons Doesnt track metrics visit to visit. You have to know what you're doing to make sure you're documenting correctly. Alternatives considered [Bulletproof Chiro](https://www.capterra.com/p/10018086/Bulletproof-Chiro/) Reason for choosing Practice Fusion I started with Practice fusion and switched to bulletproof Review Source EP Erin P. Manager and Owner Medical Practice Used the software for: 2+ years ### "Practice Fusion" August 15, 2024 5.0 Great. We recommend to all our doctors who are looking for a better system. Pros Practice Fusion is easy to use and a great way to keep electronic records. I love that it's web-based so I can get to it from anywhere. Cons There is not really anything I don't like about it. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Practice Fusion Easier to use and implement across the practice. Review Source DM David M. Chief Operating Officer Medical Practice Used the software for: 6-12 months ### "Great Stand-Alone EMR" March 26, 2021 4.0 Overall Practice Fusion is a pretty great EMR. The connectivity to back end service (the billing aspect) is not great, but there are plenty of things that make the software worth it, including clinical decision making support, drug interaction reminders/warnings and the ability to e-prescribe. Pros Practice Fusion was very easy to set up and very user friendly to utilize. The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time. The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts. Overall, for the price, Practice Fusion is a great prodcut. Cons Some of the things that I think Practice Fusion could improve upon are the interconnectability between Practice Fusion and billing third-party billing softwares. Unfortunately, when connecting with your billing software, we have a significant amount of billing "clean up," and "claim scrubbing," work to do which can be pretty frustrating. Also, Practice Fusion also is requiring individuals to pay for updates to ICD-10 for 2021. I would respectfully suggest that if you offer an EMR, a portion of your product should automatically include ICD-10 updates. The system also currently lacks the ability to verify insurance eligibility for Medicare and Medicaid patients. Lastly, Practice Fusion just underwent a price increase, which is disappointing to some extent but hopefully these increase will address some of the issues described above. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Practice Fusion We chose Practice Fusion because of the value associated with the product as well as the budget friendly aspect of the software. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) We switched products because we were transitioning away from the hospital setting and we were also looking for a more budget friendly software. Review Source FT Filip T. COO Health, Wellness and Fitness Used the software for: 2+ years ### "From Bad To Words" August 26, 2024 2.0 From bad to worse, there's no end to this poor customer support performance. Pros Easy to use for anyone at every level in the office. Cons Customer support, functionality and frequent breakdowns. Mostly NOT supportive staff, burning ( wasting) your time and not providing answers. I've used this platform for over 10 years now, and it's going from bad to worse. I'm already shopping for an alternative. Alternatives considered [PhraseExpander](https://www.capterra.com/p/157546/PhraseExpander/) Reason for choosing Practice Fusion not applicable at this point and time so... Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) for better or worst in this case and will not do it again Review Source VR Verified Reviewer Business Manager Medical Practice Used the software for: 2+ years ### "A great budget option if you don't need customization" September 30, 2020 4.0 I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition. Pros Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try. Cons Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration. Reason for choosing Practice Fusion Cost of the product was the primary driver (free at the time of implementation). Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The practice was downsizing and needed a basic EHR for e-prescribing, labs, and visits. The product was free at the time and had enough features to be usable. Review Source AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Solid Software" March 22, 2023 5.0 I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties. Pros Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up. Cons The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Practice Fusion The price point was great and was a solid software for smaller clients. Review Source SK Susan K. Doctor of Chiropractic Alternative Medicine Used the software for: 1-2 years ### "Used it to Start up" January 19, 2025 5.0 It was easy to start with, but needed an EHR system that was more efficient eventually for the patient load as it increased. Pros It was an easy basic software system to start up with. It didn’t have as many features then as it does now, but it was still exactly what we needed to get the ground running at first in our practice at the time. Cons Doing Notes was way too much/complicated/time consuming as the patient load started to increase. Review Source Jeanette D. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Practice Fusion is decent" April 5, 2022 3.0 It was a good starter EMR for me but it was not practical - even though it was free. I ultimately bought a different system even though I could purchase a paid plan with Practice Fusion. I was too frustrated that it wasn't worth me trying a paid plan. Pros When I used Practice Fusion, I had a free version so as a start-up clinic, this was obviously very affordable. It gave me a web-based documentation system that was HIPAA compliant. Plus, it was better than me handwriting my notes because I can type faster. Cons There were no templates for physical therapy - just basic SOAP note format. I had to type everything! It was very time consuming. I understand that now the system is very different and the free version I had is no longer available. I am sure there have been many upgrades in the past few years. Reason for choosing Practice Fusion I chose Practice Fusion because at the time it was free. This option no longer exists. I found the system very basic but I'm sure the system has evolved. Review Source KW Kirsten W. Patient Cordinator Medical Practice Used the software for: 6-12 months ### "Practice Fusion Review" November 21, 2024 5.0 We used it at the clinic for everyday uses Pros It was easy to learn and when I got used to it, it was easy to teach others Cons We didn't use it for very long due to switching to a system that our billing department used Review Source DM Dmitry M. M.D. Medical Practice Used the software for: 2+ years ### "Progressively declining and currently abysmal customer support" February 7, 2020 2.0 I used Practice Fusion since 2009 for my solo psychiatry practice, and became a paid subscriber to continue to use its e-prescribing and EPCS. The EMR support has always been spotty, and it only got worse since it became a paid EMR. It took 5 months to fix an authentication bug which affected e-prescribing significantly, occasionally EPCS would go down completely with no warning and any information from tech support (and no ETA when it would be fixed). The worst is there is no phone support of any kind (PF lists a phone number which essentially leads to a voicemail of your PR "rep" - but said rep has no technical ability of any kind and will not escalate your issue to the tech team). Problem tickets are completely ignored - not responded to at all. There are a number of problems than I was hoping PF would address that lingered for YEARS, and I just learned to live with them. PF used to have a blog where providers would provide advice, requests and complaints - was shut down. It would be very difficult to impossible to export your practice records if you would like to switch EMR's - I tried. Pros Ease of use, can create your templates, EPCS easy (when it works), relatively affordable, runs on multiple platforms (when it is up). I don't use the billing and scheduling features. Cons Nonexistent customer support (of any kind - Tech tickets ignored, phone support not available, your PF rep will just tell you they have no ETA when an issue will be resolved). Horrible is an understatement - you are completely on your own. Problematic issues with eprescribing (primarily, EPCS), will pop up repeatedly, impossible to establish lab connection, poor rendering on mobile devices, too many screens to click through. Often slows down during peak hours (I have a FIOS 50/50 connection so not on my end). Reason for choosing Practice Fusion It was simple to use, allowed templates, allowed simple note adjustments and had a web interface in 2008. Since then, PF is on"one step forward two steps back" track - just read the multiple recent negative reviews on consumeraffairs.com I tried switching to Luminello when it just launched in 2018 but they were still going through their growing pains, and ran into a problem with PF not allowing to export charts properly (be warned, your charting data is going to be held hostage by this EMR) - but am meaning to try them again or another alternative. Review Source AW Alice W. Physician Medical Practice Used the software for: 2+ years ### "Benefits do NOT outweigh the risks" May 1, 2018 2.0 Once your new user status is up, and the likelihood of you switching EHR's is very low, there will be no support, and no accountability. With ever changing regulations, payer policies, clinical guidelines, drugs and technologies on market, certification requirements and on and on, do you really need to worry about how your EMR is going to force another change on your practice and livelihood. Pros simplistic design, customizable templates, integrated calendar that answering service can use for scheduling, used to be free Cons Labs do not get attached to referrals. As a Nephrologist immersed in lab results, this is a key function for me! When remedy ticket is created, the representative talks in circles, sometimes taking a week to reply. One rep finally acknowledged this was a known issue. One year later, I contacted cust service to request a full data extraction to migrate to another EHR. Same run around. Tried the live chat, no one came to chat, not even a chatbot. Tried the service phone line. Following prompts for "patients and providers with accounts", the recording directs patients to their providers, then disconnects without even addressing provider issues. Tried a different prompt on customer service line, placed on hold by recording, then a live person comes on just to put me on hold for another 5 minutes before I get disconnected. The direct messaging function for other PF users stings. The messages or attachments cannot be recognized as a consult or lab result etc, only as message. lab or imaging orders that are still outstanding do not produce alerts. No shows do not produce alerts. Billing issues do not produce alerts. These factors make PF a glorified blog with minimal extra functions rather than a true EHR. Their attempts at assisting in clinical decision making fails. It is geared mostly for primary care physicians. ex: If the patients last BP was suboptimal, there will be an annoying banner to tell you the last BP was suboptimal. I'm a Nephrologist, patients with easy to control BP do not get referred to me, I don't need a distracting banner for this, or to remind me to ask patients if they have urinary incontinence, or screen them for HCV. You can bank on a reminder to screen for lipids when they get an advertising account from a statin maker. The fact that their previous CEO advertised that "PF is free and will always be free for providers", and now they are charging a monthly fee or will hold your charts indefinitely should tell you that PF is not a company to be trusted. There is a high likelihood of future drastic changes in cost or service since many clients are captive by the difficulties of changing EHR's. Review Source aS audrey S. physician Medical Practice Used the software for: Less than 6 months ### "misleading sales people... product DOES NOT INCLUDE WHAT YOU ARE TOLD" August 28, 2023 1.0 customer service is non existent, the implementation classes they offer are rushed and then shed a light on all the services that they do not include... such as purchasing your own license just to have the ability to use CPT codes??? i have NEVER heard of such a thing. Pros NOTHING !!!! AVOID this EMR at all costs Cons I was told by the sales person that everything i was looking for was included, then i did a free trial which did not give you COMPLETE access. beware, the price does not include EPCS, and there are NO CPT codes... unless you purchase your own CPT license or you cannot enter a single procedure code or anything to do with screening. you also have to manually enter each modifier as they also so not come included. I tried to cancel my subscription within 25 days of signing up with them and they said NO. they are dishonest and will hold you to this even if you are completely unhappy with their product... I will tell every fellow physician i know to avoid this product at all costs. Apparently they care more about getting their money then having satisfied physicians using their EMR who would actually refer others to it. Review Source VR Verified Reviewer Practice Manager & Medical Liaison Medical Practice Used the software for: 6-12 months ### "Perfect fit for our small practice, definitely one of the best EHR platforms available" December 19, 2018 5.0 Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon. Pros When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far. Cons I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far. Review Source VR Verified Reviewer Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "EMR that is easy to learn and works well for small offices" May 30, 2018 4.0 Pros This software is a breeze to teach to new and existing employees alike. New features are few and far between but seem to be easy enough to implement. Software use to be free which was a real pro but the cost is not outrageous now. We are hoping that with the cost per provider, we will be seeing some feature upgrades that will make it more of a time-saver. Cons The cell phone 2 step login seemed like a great idea until I watch my employees waste time, potentially violate HIPAA/privacy policies because of the cameras on every phone now and because they have to re-sterilize after using their phones to log back in. You can't bill insurance companies directly, which is a con if you have a dedicated billing person that is capable of billing for less that what you pay the clearing house (Gateway). Lastly, the customer service is pretty bad. Another thing I'm hoping will turn around after having to pay for the service is the commitment to resolving issues and responding to feature requests. CRM is lacking as there is not electronic appointment confirmation in the scheduling so my staff has to still make appointment confirmation calls. Most softwares have this built in or allow a third party to integrate. Practice Fusion does neither Review Source EF Elizabeth F. Owner Mental Health Care Used the software for: 2+ years ### "Not a Good Choice for Mental Health Professionals" June 8, 2018 3.0 This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion. Pros It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs. Cons This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not optimized for mobile. Another feature that did not work well was the client search feature. No matter how many times I would type in certain clients' names, the search box would not recognize or find the client. Also, there was no quick way to add a client unless I had all of the pertinent client data on hand. Most solo MH providers are wearing all of the "hats" in the practice and are trying to schedule new clients during the one or two minutes they have between sessions. Sometimes all we have to go by during that time is a name and contact number. My biggest complaint is that client data cannot be exported via CSV or Excel format. This is a big issue when you have to change software. Review Source CM Chris M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "EMR Easy" April 5, 2023 5.0 I highly recommend the user-friendly EMR, from scheduling, downloading, and uploading sensitive documents the customer support is very good and you can't beat the price. Pros Everything about Practice Fusion is very well done from integration to customer support. Very easy friendly software. Cons I haven't found anything that I don't like about practice fusion. Reason for choosing Practice Fusion I have used other EMR software such as Allscripts, Cerner, and eClinical Works which I found complicated to use. Review Source LG Lynette G. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "PF review" December 12, 2016 3.0 Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed. Pros That it's free, fairly easy to use, but not always simple. Has gotten better over the years. Cons when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one. Review Source PB Paige B. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 6-12 months ### "We are a small outpatient psychiatric office and Practice Fusion was great for our budget! " October 12, 2017 4.0 Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients. Pros We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily. Cons I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste. Review Source TE Taylor E. Front Desk Medical Practice Used the software for: 2+ years ### "Beggers Can't Be Choosey" July 30, 2019 4.0 So far, so good. Pros Practice Fusion is a free EHR program. You do have to pay for doctor licenses obviously but for a generic EHR, you can't beat it. I like the visual view of the schedule when placed on "WEEK VIEW" and the fact that we have the option to log on when we are not in the office for emergencies. Cons Practice Fusion is not very user-friendly. It has gotten much better within the last year but it still has a long way to go. My least favorite thing about Practice Fusion is the process of scanning and uploading documents in to a patient's chart. You must scan, name and upload each individual file SEPARATELY. There are times when we have 10+ documents to scan in for a single patient and because of PF's process, we tend to get a little behind on our scanning. I wish there was a way to mass upload or mass name documents. Reason for choosing Practice Fusion Free and easy to implement as it is a web-based EHR program. Review Source JP Jill P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Adequate for a small practice" January 28, 2021 4.0 For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling. Pros Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions. Cons Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs. Reason for choosing Practice Fusion We choose it many years ago because it was free for our new practice. We stayed with it even as our billing softwares added scheduling and charting modules and even as Practice Fusion went to a per provider subscription fee. Review Source SN Shirish N. Practice Director/CFO Hospital & Health Care Used the software for: 2+ years ### "I have been using the free version of PracticeFusion for over 3 years now and am generally happy" May 22, 2018 4.0 It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo. Pros The software has been easy to use. Until now most of my questions were answered in a timely fashion. Cons Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service..... Review Source Shannon C. Five Element Acupuncturist Used the software for: 2+ years ### "now expensive EHR for features" May 7, 2018 4.0 it was a nice switch after paper charting Pros I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily Cons I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities. Review Source AW Alan W. Medical Director Medical Practice Used the software for: 2+ years ### "Practice fusion Benefits " July 22, 2022 4.0 Has been very positive Pros Is easy to use and convenient To coordinating with staff Cons Price increase and changes with the controlled medication access. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.