# Moveo.AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Moveo.AI the right Conversational AI Platform solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266793/MveoAI/reviews --- Moveo.AI 5 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Moveo.AI Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanouela F. Chief Revenue Officer Computer Software Used the software for: 1-2 years ### "A must have AI chatbot for any client facing enterprise " October 19, 2022 5.0 It currently handles all incoming customer support issues for our client providing an important cost reduction at the customer support center. Pros It is easy to build and go live is very quickly. It has an impressive capacity to self learn and continuously improve. It clicks on many different media (Facebook messenger, Viber etc) and can provide answers with text, images, videos, carrousels which makes it very engaging to clients. It can integrate with our systems and has excellent customer support. Cons Everything was easy and quick which are the most important parameters. It was difficult for us to calculate number of sessions that we would need. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Moveo.AI Much less expensive and with more capabilities Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Truly AI and self learning chatbot Review Source SA Stelios A. Chief Product Officer Information Technology and Services Used the software for: 6-12 months ### "Great product to help your business improve!" October 19, 2022 5.0 MOVEO is a great tool that helped our business. We use Virtual Assistants for customer support. More specifically we use it to answer frequently asked questions and also train our customers about the services our company provides. The development of the VAs is really easy and straight forward and zero coding knowledge is required. The User interface is friendly with frequent updates and improvements from the creator.Overall we are really satisfied with the product because we managed to reduce the incoming requests to our customer support center. Pros Easy integration, very useful for custom chatbots that can reduce incoming requests to customer support department. Cons No cons detected. We are really satisfied with the product. Review Source VB Vagelis B. System Architect Computer Software Used the software for: 6-12 months ### "A conversational AI platform that successfully resolves complex requirements" September 16, 2022 5.0 I configured Môveo.AI, in order to be deployed to the \[SENSITIVE CONTENT\] website. I found the UI extremely friendly and easy to use. The team was always available for my questions through email, phone or video calls. The VAs are currently operating successfully in 125 Greek Consulates all over the world, in 5 languages (soon 14 more) with no problem. Pros Môveo.AI uses state of the art NLP algorithms that have managed to answer even the most complicated customer requests. Citizens often make spelling and grammatical mistakes, but the VA is always able to detect them and understand what the user means. Also, the platform’s scalability is amazing as we have deployed a virtual assistant in 125 Greek Consulates all over the world, with no problem. Cons Nothing in particular. The product met my needs. Review Source Dionysios G. Operations Director Information Technology and Services Used the software for: 6-12 months ### "A platform that understands customers better than humans do" September 17, 2022 5.0 Môveo.AI is an excellent software for automating customer support issues. We configured Môveo.AI in order to be deployed to the Hellenic Ministry of Foreign Affairs website. What amazes me is the platform’s self learning capabilities. We deployed the VAs before the Covid-19 pandemic therefore our configuration did not include these types of questions. However, when the pandemic began, the platform quickly recognized and even categorized the questions, e.g traveling restrictions and accepted vaccinations. All we had to do was accept the suggestions and provide the appropriate answers. Pros The platform’s self learning capabilities are amazing, as it suggests new question categories and even categorizes them, saving valuable time for our team. The level of customer support automation is amazing and combined with the self-learning capabilities, the Hellenic Ministry of Foreign Affairs was able to not only support citizens all over the world but also better understand their concerns and questions. Cons I am very satisfied with the platform and the support we receive from Môveo.AI. Review Source Achilleas K. ceo Financial Services Used the software for: Less than 6 months ### "ecredit" February 1, 2023 5.0 Flawless in all matters, communication, consistency in everything. Pros The immediacy, the ease of use by both customers and administrators, the look of it, the way it shows the data to me, the easy way it learns, that it's something that connects to multiple communication channels. Cons I can't find what I like the least because comparing it to other similar services I've worked with in the past it's completely different for this industry. It is new, innovative and unmatched. Review Source VG Vicky G. CEO Information Technology and Services Used the software for: 1-2 years ### "Great Product! Acting like a human, so easy to use" October 19, 2022 5.0 Pros Easiness of UseExcellent PerformanceHuman-like conversations Cons I wish there was also voice additional to chat Review Source VG Vassilis G. Head of Business Development & Customer success Computer Software Used the software for: 6-12 months ### "A worthable 24/7 Customer Support "Agent"!!" October 19, 2022 5.0 The platform is very ease of use. The Moveo team as long as their partners are always there to help you and guide you through your entire journey. Pros The Moveo AI Chatbot is an excellent tool, since it can replace a customer support agent only at 1/10 of the cost. Also, if you don't have a website, you can receive orders for your e-shop in any social media you want. Cons You need to dedicate some time in order to build the conversation behind the AI chatbot. But that is more than acceptable, since you have the opportunity to build very complex ones. Review Source GP Georgios P. CEO Marketing and Advertising Used the software for: I used a free trial ### "Great live chat / chatbot / lead generation software" September 16, 2022 5.0 Pros This is a complete and easy fix solution for lead generation through your website Cons Easy to setup with a full toolkit and possibilites Review Source CK Chris K. Business Development Coordinator Computer Software Used the software for: 6-12 months ### "AI Chatbot Review from a Third Party Implementator" October 19, 2022 5.0 Pros The AI Chatbot is very useful, since you earn a customer support agent at 1/10 of the cost and you support your customers 24/7.The chatbot is very ease of use and the Moveo team is always there to guide you and help you Cons The understanding of the building process behind the brains requires to spend some time on it. But it is something you are willing to do since it allows you to build very complex conversations. 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