# SAS Customer Intelligence 360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SAS Customer Intelligence 360 Software - reviews, pricing plans, popular comparisons to other Campaign Management products and more. Source: https://www.capterra.com/p/266530/SAS-Customer-Intelligence-360 --- # SAS Customer Intelligence 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAS Customer Intelligence 360 ## What is SAS Customer Intelligence 360? SAS Customer Intelligence 360 helps you get the attention of your customers and take the most effective actions. Marketers can use everything they know about a customer to enable more relevant, targeted and individualized communications on all marketing channels. via digital channels or directly to your customers, SAS offers a multichannel marketing hub for the modern marketing organization. ## What is SAS Customer Intelligence 360 used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/) Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8000 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAS Customer Intelligence 360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sas.com/en_us/home.html&name=SAS Customer Intelligence 360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAS Customer Intelligence 360 4.9 (8) VS. [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price $8000 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (8) Ease Of Use 3.8 (15,675) Value For Money 4.9 (7) Value For Money 3.8 (12,139) Customer Service 4.9 (7) Customer Service 3.9 (10,617) ## SAS Customer Intelligence 360 alternatives [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/266530/SAS-Customer-Intelligence-360/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Conversion Tracking 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Campaign Analytics 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Data Import/Export 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Campaign Planning 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Collaboration Tools 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Customer Experience Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. SAS Customer Intelligence 360 231 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements Manage advertised inventory that is featured and tracked across marketing campaigns Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more. Manage advertising space and its sales within your network or publication Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Collection of all assets in the system Manage assets throughout their lifecycle to optimize profit Share access to files and assets with individuals Assign issues and tasks based on availability or required skills Analyzes the amount of credit that should be assigned to sales and conversion touchpoints. Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Manage digital banner ads on company websites or affiliate partner websites Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Track the performance of marketing campaigns across multiple channels. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Organize and group data or items based on various criteria Manage various distribution channels, build relations with channel partners, and track their performance Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track the amount of clicks on individual products to measure campaign results Integration with content management software Analytics that breaks the data in a data set into related groups/categories. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track user conversions from all digital sources A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Combining data from different sources and providing a unified view Ability to handle large datasets Track the management and flow of data throughout the organization Connect to big data sources Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Manage digital assets Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Predefined actions automatically performed on the occurance of specific events Plan, pay and track business related expenses. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Convert files to a different format Create, save, and store files Move files across different systems or networks Find & retrieve relevant data or documents Form predictions based on past and present data/trends Search for specific words or phrases within a document or database Method of analysis that visualizes the series of events that lead towards a defined goal. Games or game-like elements to track progress and reward accomplishments Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Ensure compliance with the General Data Protection Regulation protocols Establish measurable goals and objectives and track their progress over a specific period of time A visual display that uses a color spectrum to show how visitors interact with areas of a web page Information, data and reports that are being tracked over time Store and manage images Allow the audience to interact or engage with the content Track and monitor a specific set of keywords Tracking the status of previously identified performance measurements Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Present live poll results to audience Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Send messages to multiple subscribers at the same time Identify advertising and promotional sources to be used in marketing efforts Collect and maintain structured information that describes data or content Share, track, and store machine learning models and data. Access software remotely via mobile devices Self-serving platform to help advertisers manage their ads on apps or mobile web. Notifications via mobile devices Access the system via a mobile application Optimize content to ensure it is easily accessible for mobile users Process of testing an ML algorithm by feeding it training data to learn from Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Evaluate the impact of each touch point that drives a conversion Allows users to manage data from a number of sources Create many versions of emails, forms, or actions and gauge which is most effective Ads served to users as part of the flow of their online browsing experience. Process and analyze human language in text or audio form Newsletter/Email Ad Serving Practice of collecting data and responses for market research/surveys without an internet connection Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Share and present designs Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Trigger clickable pop-up messages Collect data in real-time Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Log and store the source of contacts/leads Relationship diagram view that arranges items in data based on the relationships between them in a freeform graph. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Type of ad serving that helps add placements and serves ads that contain multiple files like video, audio, or image. Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Set a time to generate routine reports automatically Track visibility and traffic from search engines Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Send promotional campaigns or transactional messages via text messages Send messages via SMS Create and manage advertising campaigns on social media networks Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Add or remove subscribers from mailing lists Gauge satisfaction and receive information for improvement and success Generate or append custom campaign parameters to URLs Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track the amount of time users spend on websites A digital list of items that need to be completed Review data from past periods to reveal recurring tendencies and predict future performance Monitor user activity through engagement methods Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Ads displayed directly within a video player Store and manage online video content Supports various video file formats Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. Graphical representation of data or processes Web form that allows users to enter data that is sent and processed for different reasons Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors Monitor activity of individuals who visit your website using cookies An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 4.9 (7) Free Trial Basic $8,000 Flat Rate,Per Year Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Analyst Apparel & Fashion ### "Powerful Marketing Analytics Tool with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 Overall a solid marketing platform. Powerful data insights and targeting. Takes some learning early, but very useful once configured. Pros Strong analytics and campaign tools. Easy to segment audiences. Good automation features. Helps personalize marketing across channels. Cons Interface feels a bit complex at first. Setup can take time. Some features need technical knowledge. Documentation could be clearer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Karen W. Biostatistician Biotechnology ### "SAS Customer intelligence 360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2025 They are the best. Even when it comes to questions about new stuff. I asked about Artificial Intelligence and was able to understand "prompting" Copilot because of SAS Customer Intelligence. Pros Keeping up to date on the best ways to get my work done. I can always depend upon SAS Customer intelligence 360. Cons There's an atmosphere; I've noticed of... perhaps some utilities not being available for the long haul. Perhaps not true. SAS has been around for a long time and is still the best option for my work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Country Lead Marketing and Advertising ### "Great MarTech solution to manage marketing related data, build segments and audiences, and orchestrate personalized comms." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2025 Pros It's a great solution to manage data for marketing purposes, build segments and audiences, and orchestrate communications. It works very well with both on-prem and cloud databases without the need to copy data, just pulling metadata. It also integrates with other channels like Salesforce or Brazr. Cons The interface is probably not the best. It could be improved to be more intuitive and friendly. I've seen improvements, which is great because you can see it's a solution that gets constant enhancements, but it still has areas of opportunity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tair K. Associate Director Accounting ### "SaS Customer Intelligence review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2024 Overall great tool to uncover hidden patterns and build analysis Pros Wide range of analytical tools embedded into it Cons User interface and interactivity requires learning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Anna B. Travel Agent Leisure, Travel & Tourism ### "SAS Customer Intelligence 360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 At SAS Customer Intelligence 360 you can count on them to organize and assist your business to progress by the necessary ways such as designing, advertising and more for your business. Pros Their customer service is very good and they'll try their utmost best too do the job right to please their clients, even if the employees have to work overtime. Cons Honestly, I do not find any fault with SAS Customer Intelligence 360. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EÁ Eduardo A. CMO Founder Automotive ### "Buena opción " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 15, 2022 Pros Es justo lo que buscaba, ha cumplidi mis expectativas y es sencillo en su uso y configuración incicial Cons Por ahora no le he encontrado nada negativo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Computer Software ### "best company for optimize your marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 28, 2022 the overall experience with SAS Customer Intelligence 360 is very incredible and it's very productive for the entreprises Pros if you search a companie for optimize and ameliorate the marketing of your entreprise , choose this company Cons the price is very too expensive , try to review your price Switched from [Track Vacation Rental PMS](https://www.capterra.com/p/156170/TRACK/) [Ortto](https://www.capterra.com/p/131879/Autopilot/) [BroadPeak](https://www.capterra.com/p/144697/K3/) [Screendragon](https://www.capterra.com/p/132576/Screendragon/) [SmartSign2go](https://www.capterra.com/p/146420/SmartSign2go/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Seddik W. Data Analyst Computer Software ### "SAS Customer Intelligence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 29, 2018 Pros •Open data model •Dynamic data collection •Post-data-collection contextualization •Anonymous behavior capture •Predictive models, forecasting and goal-seeking routines •Dynamic content placement Cons Pricy for medium and small firms. Tough to learn. Not user friendly. Can have better visualizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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