# Page 6 | Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Powerfleet the right Fleet Management solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266387/PowerFleet/reviews

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Powerfleet

3.8 (291)

[View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/)

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Last updated March 31st, 2026

# Page 6 - Reviews of Powerfleet

## Showing most helpful reviews

Showing 126-150 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HL

Henri L.  
Director of Logistics  
Consumer Goods  
Used the software for: 6-12 months

### "Fleet management"

October 24, 2019

4.0

Great for tracking and managing productivity such as "idle time" and out of route deviations. Alerts are comprehensive and good. Great coaching tool for driver improvement. Fleet safety

Pros

Ease of use overall. Ability to interface with many other products to support the business.

Cons

Terrible hardware support and customer service follow up.

Reason for choosing Powerfleet

Comprehensive capabilities with the ability to tie into other products like Route Optimization.

Review Source

Response from PowerFleet

October 30, 2019

Hi Henri! Thanks for taking the time to leave us a review. We're sorry to hear you are having issues receiving customer support and would be more than happy to connect you with someone who can help. We'll be following up with you at the number we have on your account to discuss this further. Please keep an eye out for a call from us. Looking forward to speaking with you!

CD

Cynthia D.  
Office manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Customer service fail"

October 24, 2019

4.0

Horrible. I would never recommend this service to anyone

Pros

The easy installation

Cons

Faulty product for over 2 months, still dont have a replacement

Review Source

Response from PowerFleet

October 31, 2019

Hi Cynthia! We're regretful to hear about your experience with us and will be reaching out to you at the number we have on file for your account. Please keep an eye out for a call from our Customer Success team. If there is anything we can do for you in the meantime, please don't hesitate to let us know by sending an email to loyalty@fleetcomplete.com. We'd like to apologize once again and are hopeful we can have this resolved for you quickly. Thank you.

JR

John R.  
Owner/General Manager  
Construction  
Used the software for: 1-2 years

### "No telephone number for assistance. Must email if problems occur. Response is several days later"

August 22, 2017

1.0

Pros

Nothing good to say. GPS modules are garbage. You are lucky to get a year performance out of them.

Cons

Confusing and nothing is their fault. They take easy response of "the reception is bad". Get another GPS system.

Review Source

Response from PowerFleet

September 20, 2017

Good afternoon John, Thank you for reaching out to us on Capterra. We¿re currently assessing your case with our tech support team. One of our tech support analysts will be contacting you within the next 24 hours. If you have any questions or concerns in the mean time please email loyalty@fleetcomeplete.com Thank you, Fleet Complete Team

AR

Andy R.  
warehouse manager  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "GPS Tracking of company truck"

October 24, 2019

5.0

What can i say its excellent in every way I've encountered!

Pros

I love the ease of use and the ability to track my driver in real time.I can see everything from speed to direction of travel.I can see everything if i ever needed to assist him as needed i highly recommend!

Cons

I have nothing negative to say I am completely satisfied!

Review Source

Response from PowerFleet

October 30, 2019

Hi Andy! Thanks for this excellent review. We sincerely appreciate you taking the time to provide your feedback and hope you continue to enjoy the Fleet Complete system.

MB

Matthew B.  
CNM Operations Manager  
  
Used the software for: 2+ years

### "Has been a very helpful tool."

June 9, 2017

4.0

Pros

Great Reports, Easy to use tracking, detailed street maps, stores GPS data making driver reviews a lot easier to perform

Cons

Speeds for several streets in the Albuquerque and Rio Rancho areas need to be updated as far as speed, less a software and more a hardware issue but GPS often place our truck on a side street rather then the street it is traveling down

Review Source

JH

John H.  
Owner  
Construction  
Used the software for: 6-12 months

### "Nothing But Problems"

December 23, 2016

1.0

Typical ATT, no good, nothing but problems. If we weren't under contract we'd get rid of it. Terrible. Customer support can't fix it. Same old excuses. Have to call just about every day. Doesn't work most of the time.

Pros

nothing because it is flawed. doesn't work most of the time

Cons

nothing because it doesn't work most of the time.

Review Source

TC

Tam C.  
DOT Compliance and Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Been having the same issues since we started using the paid subscription in November--status changes"

May 3, 2018

1.0

I have yet to make that determination with all of the flaws that exist.

Pros

I can do some things as an admin. I can see hours worked in the past 7-8 days, or however I choose to run the report.

Cons

As an admin, the functionality to update certain things is not there. Too many devices malfunctioning.

Review Source

VR

Verified Reviewer  
Sales Manager  
Retail  
Used the software for: Less than 6 months

### "Fleet Complete "The worst customer service ever""

September 4, 2020

1.0

Absolutely terrible!!!

Pros

We have no experience with software!!! We tried for months to get service setup and were unable to. Customer service was useless in resolving the issue. After trying to cancel the service they ( Fleet Complete) are wanting to charge us several thousand dollars to cancel. They are essentially wanting to us to pay for a service they were unable to provide...

Cons

Everything about this company is sub-par.

Review Source

MY

Matthew Y.  
Adminstartion  
Computer Networking  
Used the software for: Less than 6 months

### "Great product but no cumstomer support"

November 5, 2019

2.0

Pros

The GPS in tracking the fleet of vehicles works great.

Cons

Some of the systems do not update, leaving us not able to track vehicle. When we contact customer support , they never get back to us or help. We are staying waiting for discount to be applied to our account for March and April as the equipment was not installed to our fleet yet but we recieved bills. Would be nice if once a month, fleet complete support phoned us for updates or asked if anything we need.

Review Source

Response from PowerFleet

November 6, 2019

Hi Matthew! We appreciate you sending in your feedback and are sorry to hear you've been having difficulty receiving a call back from us. We're going to follow up with this incident and have someone reach out to your team with the number we have on file. Please keep an eye out for a call from us. We hope to have this resolved quickly and would like to apologize once again.

PN

Pete N.  
PC Supervisor  
Wholesale  
Used the software for: 6-12 months

### "Great way to keep customers informed of ETA"

October 29, 2019

5.0

Pros

We can let customers know when we will arrive with their deliveries, Save time waiting.

Cons

Sometimes the GPS unit will fail to respond

Review Source

Response from PowerFleet

November 1, 2019

Hi Pete! We're happy to hear Fleet Complete has been helpful to your business needs. If your device is ever failing to respond, please don't hesitate to get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can investigate. We'd love to help troubleshoot. Thank you for your review!

JM

John M.  
President  
  
Used the software for:

### "Fleet Complete Puts Us Above The Competition"

March 16, 2016

5.0

The Driveway Doctor is a residential and commercial asphalt, interlock and concrete sealing company. In the winter we provide snow removal services. Fleet Complete has put us well ahead of our competition. At any time we are able to find pinpoint locations of our trucks and give clients accurate ETAs for their service calls. In the winter Fleet Complete really excels however with their POI (Point of Interest) notification system. Our trucks automatically email our clients when our trucks arrive at their location and depart. This gives our clients a peace of mind while at work or on vacation that no other company without Fleet Complete can provide. We are a very successful company with an impeccable reputation but Fleet Complete just put us one more step ahead of our competition. Thank you fleet complete for your excellent product and world class customer service. John Marshe President TheDrivewayDoctor.ca

Review Source

LL

LindaDawn L.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Impressed!"

December 14, 2016

5.0

Researching movement for one of our vehicles and when I clicked for the Breadcrumb trail no data was showing - tried many times throughout the day but still no data. Called customer support and within minutes a very genial technician assisted me and promptly homed into what had been causing the data void - it was not the system malfunctioning - it was me!! Many THANKS - with appreciation, LindaDawn Lane - Office Manager.

Pros

Effectiveness.

Review Source

EM

Erik M.  
Office Manager  
  
Used the software for: Less than 6 months

### "The Technician was very friendly and helpful"

August 24, 2017

5.0

Pros

Flexibility to be able to see where all my vans are and keep track of all the systems. This is a deal for our business and give us the advantage to be able to correct where any one is in default. Nothing to not like. The program speak for its self. Lots of training is provided and the management at Fleet Tracking is very helpful whenever there is any issues.

Review Source

Response from PowerFleet

September 19, 2017

Dear Mr. Menendez, Thank you kindly for your great review! Please don't hesitate to contact us for any of your asset tracking and fleet management needs.

GH

Grant H.  
HS Advisors  
Utilities  
Used the software for: Less than 6 months

### "Safety"

November 5, 2019

5.0

great for reducing costs to your fleet

Pros

You can locate the employees, during emergencies .

Cons

for a user it would be nice to run all reports.

Review Source

Response from PowerFleet

November 7, 2019

Hi Grant! Thank you for providing a review for us. We will be sure to take your feedback into consideration as we work to improve. We hope you continue to use and enjoy the Fleet Complete system.

KB

Kurt B.  
manager  
Telecommunications  
Used the software for: Less than 6 months

### "Fleet Complete "

October 29, 2019

5.0

Pros

Easy to use, impressive data collection. Saves time and money with FBT and maintenance

Cons

Nothing. It does exactly what was discussed

Review Source

Response from PowerFleet

November 1, 2019

Hi Kurt! We're so glad to hear everything is working smoothly for you and the platform is meeting your expectations. Thanks for the 10/10 rating of the Fleet Complete system.

KR

KRISTIAN R.  
Office Manager  
Construction  
Used the software for: I used a free trial

### "Not the best option for me"

January 8, 2019

3.0

I did not go with this app as a daily fleet management tool as I did feel I was already using a more detailed system.

Pros

User access and navagating the software was very user friendly.

Cons

Lack of available reports compared to other similar apps.

Review Source

Response from PowerFleet

January 11, 2019

Hi Kristian! Thanks for taking the time to leave a review and we appreciate you giving our system a try. Please note we do offer over 32 reports in our Fleet Complete desktop application, as well as the possibility to create custom reports with our Professional Services team. If you feel there are any reports that we should have but currently do not, please feel free to let us know at feedback@fleetcomplete.com. We will take your input into consideration as we continually work to improve our system. Thank you!

AC

Arvid C.  
ranch manager  
  
Used the software for: 6-12 months

### "They will tell you one price then charge more, and apparently no one can fix it"

March 21, 2018

1.0

Pros

It does track the vehicles like I wanted and was easy to install. .

Cons

The last 3 months they have raised the price. After several attemps to correct the problem my bill just came out to no avail . I am going to look around to other options.

Review Source

Response from PowerFleet

March 26, 2018

Dear Arvid, it is very regretful that you are experiencing billing issues. We appreciate your honest feedback and will have one of our specialists reach out to you as soon as possible.

HM

Harold M.  
President  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Small Company"

February 15, 2019

5.0

Enables constant and accurate contact with employees Improves productivity

Pros

Quick installation Web based metrics Real time information Ease of use Report flexibility

Cons

Have experienced no issue with the system from installation, training and daily usage—-perfect service

Review Source

Response from PowerFleet

February 22, 2019

Hi Harold! We really appreciate the excellent feedback and are happy that you are enjoying your Fleet Complete service. We hope you continue to use and enjoy our system in the future. Thank you!

SB

Sheila B.  
Office Admin  
Telecommunications  
Used the software for: Less than 6 months

### "Great customer service!"

March 14, 2017

5.0

Great customer service, he was very friendly and knowledgeable. Answered all my questions and the one he wasn't sure about, he called me back within a few minutes with the answer. I was hesitant about this service at first, now I would recommend to anyone.

Review Source

Response from PowerFleet

December 11, 2017

Dear Sheila, Thank you kindly for the great feedback! We are happy that our systems are helping your business to succeed! Please don't hesitate to contact us directly for any questions. Happy holidays, Fleet Complete Team

CG

Cleofas G.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "awesome"

August 17, 2017

5.0

all the benefits of reporting timely to the authorities.

Pros

awesome program, I have nothing bad to say about it....makes our job of managing our fleet too easy.

Review Source

Response from PowerFleet

September 19, 2017

Dear Mr. Gonzalez, Thank you for your awesome review of our fleet management software! We work very hard to offer the most seamless experience possible for all our users and we very much appreciate the time you took to let us know that you are finding our fleet tracker system helpful.

GP

Gary P.  
Inventory Team Leader  
Consumer Goods  
Used the software for: Less than 6 months

### "Easy process "

September 30, 2022

4.0

It’s been a great experience

Pros

I got the Powerfleet system for our lift fleet and it has been a game changer for our site. I am still working on the camera system as we have a few bugs to work out

Cons

Nothing to complain about here we did have a change of employee but it went smooth

Review Source

JS

Julian S.  
Traffic  
  
Used the software for:

### "Worst GPS tracking device on the market"

February 1, 2016

1.0

No pros to this system, only cons. They tried to copy another version only that they are failing miserably. I was looking to install on my trailers an tracking device having on my trucks an excellent RandMcNally TND for fleet, got fooled by the seller with the Black Friday scheme and nothing worked so far. The software it's a cheap copy which it's gonna freeze your computer, the mobile application it's useless, don't even bother to download it, the tracking it's kind off a day late, when it is working. I have a truck who left my yard in the morning and so far no e-mail alert and it is still show that it is in my yard. Tomorrow I'll have those units taken off and ship back.

Review Source

TS

Tammy S.  
Office Manager  
  
Used the software for:

### "A Useful Tool"

February 23, 2016

4.0

We were a bit hesitate when we first began with Fleet Complete, but the ease of use of the software was great. The tracking system fits well with our safety program, allows us to see where our assets are at all times, provides peace of mind for working alone. We have expanded the use by setting up POI's, this provides data as to how much time is spent at each project, thus assisting with financial reporting and contract negotiations. The reporting tools are great, allows us to bring up summaries of activity from 6 months ago. Provides facts to back up driver complaints, gives the real story, good or bad. Definitely a great investment.

Review Source

LC

Lonnie C.  
General Manager  
  
Used the software for:

### "Fleet complete success!!!!!"

March 17, 2016

5.0

At Power Works Electrical we put fleet complete in all of our service vans and structure a time and attendance policy around it and it has been a HUGE success, saving us all kinds of money on overbilled time!!!! We find the software very easy to use, where you can be as involved as you want in their activities. Would highly recommend this product to anyone wishing to monitor their fleet.

Review Source

SS

Scott S.  
Logistical Coordinator  
  
Used the software for:

### "I couldn't do my job without it."

March 17, 2016

4.0

The point of interest function is one of the most essential function I use. Its great for getting a more detailed summary of a vehicles trip history and to filter out unwanted locations. If there was a way to generate a report for a POI that indicated all of the vehicles which had been on site for any given time period it would be a big help. Maybe there already is a way to do this but sometimes I don't have the spare time to learn the different functionalities of the software. Overall, the software accomplishes everything I need it too and I continue to find new features which help me perform my responsibilities more effectively.

Review Source

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